When I hire someone to provide a professional service I expect a certain level of professionalism…read morein regards to the way I'm treated. This was not the case with Mona, the owner of Associated Billing Center. I should have exercised better judgement than to hire a billing company that does not even have a website, that's my own fault. The way in which Associated Billing Center requires clients to submit billing sheets is archaic. They need to be filled out by hand and then mailed/fax to their office. They have no system for submitting this online which could easy be done through Google sheets, etc. I could have dealt with the archaic system they used had Mona shown more professional courtesy towards me. She was curt, abrasive and lacked professionalism. When I asked for a receipt for year-end tax purposes she told me to create one myself. I will say that the employee whom I deal with was pleasant and helpful. If you are looking for a company to take care of your practice billing look elsewhere. They are plenty of companies who offer a lower percentage rate than Associated Billing (which will save you money), have more modernized systems to submit billing sheets and most importantly, you'll be treated better.

Amazing. A Mental Health Billing service that actually follows through on what they tell you they…read moreare going to do for your practice while trying to convince you to sign up with them. Yes, claims were paid in a timely fashion. And, when I call with a question someone actually answers the phone-not a voice message with a prompt. How refreshing. I highly recommend Mona Ruback and Associated Billing Center to your practice. I have seen an amazing uptick in revenue on a consistent basis.

Laurie manager/owner no one quite knows what her position is. Nevertheless, my brother is a 45 old…read moreautistic adult who continuously is getting bills from his GI dr. Drs office has all the correct info. My brothers care coordinator even placed a call to this 3rd party biller to update info. So, again today my brother was being harassed by the drs office about this bill. I took it upon myself to call, I got Lauire on the phone and asked what the issue was. She proceeded to talk to me like I was stupid. she also stated that she did not have the medicaid info. I then asked how is that possible when the CC called and updated and he has to confirm insurance at every visit. She started yelling and speaking to me with complete disrespect. she is condescending, rude and completely unprofessional. I would not employ this 3rd party for any of your billing needs.

This company agreed to do my billing for New Jersey and South Carolina services. I was starting an…read moreonline business, and it was proceeding slowly. Then, all of a sudden, Mona Ruback, the owner, sent me this letter indicating that her company was terminating the agreement. She did not let me know ahead of time that she was planning to do this, nor did she offer me a transition period, that would allow me to continue having her company process my bills while I made arrangements to secure the services of another company. She also did not agree to finish processing the pending bills. She simply dumped me. In some circles, that would be called abandoning the client. I do not know the ethical standards of her profession, but I would imagine that most of her colleagues would not agree with how she treated me. A particularly striking aspect of her action was her lack of concern and total absence of compassion about my situation. Her actions are still having an impact on me, several months later. I have not been able to secure the services of another company that would fit my needs, and have lost amounts of money that have gone uncollected, and referrals that I have not been able to accept because I do not have anybody to process the bills.

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