They are the best banking service ever. Frank D. Went above and beyond to get me a new debit card…read morebecause old debit card had fraud against it. He showed great consideration and patience with all my questions. I recommend this bank to everybody.

*Updated review August 2026** I had to revise my review since I last posted several years ago. I…read morehave been a patron for over 20 years, but am transitioning to another bank due to the decline in services within this branch as well as at the corporate level. The fees are significant and unfair, and the lack of staff knowlege has resulted in account errors that have been costly (depending on who you ask you will likely get a different answer). Should you make a mistake on your register (for example forget to deduct a random autopay from your balance) you will be charged $35 per item (even if the withdrawal is for less than $1) in the order they came in. Within a day this mistake will easily and unfairly cost you over $200 and common sense cannot be negotiated, and they won't consider reversing the fees no matter how silly they seem. So, if you are at any risk of making a simple mistake on your register for less than a cup of coffee, I recommend you bank elsewhere. Its unfortunate, because switching banks after 20 years is a pain but makes sense for me...because chances are I will at some point forget to add that cup of coffee to my register and I will need some understanding and grace from the person I am speaking with at my bank so that it doesn't become a $200 mistake. This is not that bank. Original review in 2018: My experience with this branch has been so good. A few months ago, I had a restaurant incorrectly charged me over $1000 on my bill (I paid with my credi/debit card). I didn't realize it until the next day when I looked at my bank account online. Aleta was so helpful in getting it all sorted out, and truly went above and beyond. Since then, I have opened a new checking account there and she as well as the other employees at this branch were so helpful. Next I will be opening a savings account there. Very appreciative of all of their help and I would definitely recommend this branch.

Their drive-in ATM machines are great…read more The lanes are spacious for bigger vehicles, and the machine gives you options for the types of bills for withdrawals.

Jocelyn at the New Berlin branch is amazing. She, as a teller, went out of her way to assist with a…read moremortgage issue that had a deadline. Jocelyn went above and beyond to help me, even though it was a situation normally outside of her purview.

The incompetency at this bank will never cease to amaze me. Their loan officer Nathan is an…read moreincompetent POS who doesnt even qualify to serve burgers at Mcdonalds. He has zero communication or interpersonal skills. He does not know how to get things done in a timely fashion and basically he knows zero about how to do his job. If u get him as your loan officer i pity you. The man should be fired. Period!!! If u have money in their bank i would pull it immediately it is not safe there and they do not give a crap about you as a customer. Personally after the run around they put me thru while closing on my house - im surprised their doors are even still open. Chase bank manager if you sre reading this well then i demand u start re-evaluating your staff because they are positively awful at what they do which as far as im concerned is nothing.

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!

STAY AWAY- I now understand why this dumpster fire of a credit union has such low reviews. I…read moreapplied for a car loan, they dinged my credit, approved me, and then on the day I was supposed to close on the loan they said they "couldn't verify my address" and denied me. A complete waste of time, and now my credit score is lower because of them. I would give another bank, any other bank your business.

This is a great place. I've been a member of this credit union for 14 years, and have both had a…read morecar loan via GCU, and have purchased a house with their services. Once, when I brought in a large cashier's cheque from an out-to-state bank and needed to use the money promptly, the staff was able to call that bank, then "bend the rules a bit" and shorten up the time that they needed to "hold the deposit" until the paperwork cleared. This credit union provides excellent support (at a great price) if you need expert tax preparation, too. The ONLY complaint that I have about this credit union is that they do not offer "medallion services" if you have been mailed a form to prove your identity to some "big time" financial institution like Franklin Templeton. But for this issue, there was an easy work-around. They still get 5 stars.

Just signed our steal of a deal re-finance with Equitable. Super friendly, excellent communicators,…read moregreat rates, very pleased. We worked with Linda and Cilieta, they both made it an enjoyable process. We had to sign in person, everything was covid clean, freshly wiped, proper mask wearing, and use of sanitizer. I'm not sure that we will need their services anytime soon, but would definitely use again!!! Thank you!

They are a great group of girls that are willing to help clients! As a client and an employee, it…read moreis a great community bank that cares about all clients.

I have been using PyraMax Bank for many years and sing nothing but praise!…read more Their Service, Friendliness, and Employee Attitudes are excellent and their staff will go out of their way to handle situations that do arise from time to time. If personal service is important to you and you have become tired of the Mega banks or Wanna be Mega banks then give PryaMax a try. You will not be sorry! It is nice to be a name\person again instead of a number....

I love coming here. It's so convenient. They service a very large number of Credit Unions. The…read morealso allow you to pay your bills, buy giftcards, get discounted Great America/Summerfest tickets. They offer Credit Counseling, ATM, turn in your change and other services. They often are open on days or hours that your Credit Union is closed. The workers are always cheerful, neat and knowledgable! It's a clean facility that gives me personalized care everytime.. There are Drive up windows and it's wheelchair accessible!