We refinanced our home loan at this bank with Patricia Buechler. Pat is amazing, honest, efficient…read moreand dedicated to serving her customers. We are going through a purchase out of state and I wish that I had Pat to walk me through. Great job!

Everyone there is great. It is a pleasure doing business at this bank.read more

Employees at US Bank in Grafton are disrespectful, talk down to, and are rude to customers…read more They act like they're doing the customer a favor by putting the customers money in the US Bank. Somebody needs to fill these employees in that customers and THEIR money is what keeps the bank going. There are a LOT of good banks out there that would love to work with you and your money while treating you well.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Jeff's a no nonsense get it done guy. Fantastic service, super responsive. In a time of heavy…read morerefinancing while others don't even return calls, Jeff had our application complete, approved, and loan closed in just a few weeks. Outstanding!

From the owner: Patriot Mortgage Lending provides Veterans Mortgages, Residential Mortgages, Home Loans, FHA…read moreMortgages, VA Mortgages, USDA Mortgages, No Money Down Loans, First Time Home Buyer, Jumbo Mortgage Loans, Rural Housing Loans services in the area

I came here to fix some fees. I went up to the wheelchair access door only to find it locked…read more I errantly thought the whole lobby was closed so I used the drive through. The clerk told me the lobby is open until 5 (it was just after 4). Turns out, it is open. Just the handicapped door is locked. I was charged for transferring money from savings to checking too many times. They only removed one out of 3 $30 fees. I guess it is my fault for not knowing their hidden fee schedule. Time to find a new credit union.

This place is really hit or miss. Sometimes the people are perfect, above and beyond what I would…read moreexpect. Sometimes they are just plain rude. Their ATM (ran by and outside company) opened into my car once causing minor damage and quite a scare. I was looking for their lower interest car loan, my shock when it needed to be a new or very new car was met with a snobbish attitude. My first home loan is through them, still sort of "meh". Its always someone else's fault when something goes wrong. For example now my escrow estimate is ridiculously high, after several phone calls and emails, come to find it is a system wide error. No - sorry for freaking you out for 4 days over the weekend, just a "you'll just have to wait". I'm sorry, frankly that is just not good enough. Banks never "just wait" for me to make a payment, or keep their offices open late so I can just stroll on in whenever I please. But again, several of the people at the Saukville branch do make it worth going to. If not for them, I would have left a long time ago. It just seems so unprofessional. Interestingly, that weakness is also its biggest strength.