The office experience was great and the staff was very helpful. The only drawback was checking in…read moreonline took a while to get the authorization code so we filled in the paper forms.

This clinic blew me away with its charm, compassion and service. I was in town briefly for my…read moreGrandfathers funeral & I accompanied my Grandmother to an appointment she set up that same morning for exceptional pain (probably brought on by stress due to her husbands death) First, the clinic is very clean, they offer coffee & offer snack to the patients by taking a little snack cart around. These people are on a first name patients with their patients & not just the Doctors, the entire staff! Once we got in to her exam room, the Medical Assistant, Jesse was taking her vitals & I told him that my Grandfather passed away & if there was anything he could do to get us through the appointment fast, it would be greatly appreciated because his services were in just a few hours. This staff sprung in to action! Jeff Taylor, the Nurse Practitioner who she was assigned to came in to the exam room, looked straight in to her eyes and sincerely apologized for her loss. He addressed her pain and distress in a professional and compassionate manor & we were on our way in no time. On the way out, she was hugged and greeted by this wonderful staff. I live in Los Angeles and can't be with my Grandmother but I'm so grateful for this caring staff & feel relieved that they care for her so well. It eases my mind like you wouldn't believe. Thank you, I know she is in good hands with you!

Dr. Pinaroc has been taking care of me for 10+ years. She is very attentive to your concerns and…read morefollow ups (I see her twice a year). Although she is busy, she makes sure you are taken care of when she meets with you. She delivers the best care and will take genuine interest in you and your needs. Her bathrooms and waiting area are always clean and parking although small, it is usually never full. I find it very convenient too that they have a lab on site. Yes, as another rater mentioned, she calls you sweetie or honey and she means nothing by it and truly is a sweetheart!

Dr. Pinaroc is a cheerful, sincere medical professional. I found her delightful and attentive,…read moreconcerned that my needs are being met. She listened patiently. I did not feel are all rushed. She explained treatment methods and answered all my questions. Her staff is friendly and efficient. The only issue I had was the very long wait time. I waited over an hour to get into exam room and another good 15-20 minutes for her to come in. However, she took all the time withe that I needed.

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

Just got back home yesterday having polyps removed from both nostrils. I was so impressed with…read moreDr.Kevin Bright and his team. The team at El Paso Day Surgery is excellent. From the registration desk ,which is well organized, and thru the whole process led by Dr.Kevin Bright. THE PREP NURSE WAS EXCELLENT. Very organized, thoughtful and caring. She explained everything in detail.The Anithesiolog was excellent. He explained the whole process of putting me under for surgery And what to expect and Dr Bright...what can I say,he worked on me several years ago concerning another issue I had.The treatment was great then and yesterday's surgery was just as good.What an excellent ENT Dr.When I was in recovery Sandra was there with and helped me get all the way through the procedure and took me all the way to the vehicle. THANK YOU DR.KEVIN BRIGHT AND STAFF FOR YOUR EXCELLENT SERVICE!!!!! And a special appreciation for Krystal for scheduling a smooth overall experience!

Dr. took the time to explain may symptoms very well and even explained how to look it up if I…read morewanted to get more information. this staff was very friendly, and I would recommend him very highly. Thank you

Dr. Gonzalez and his staff have always been very friendly. Waiting time for me has been normal…read morecompared to other doctors. I chose Dr. Gonzalez over other doctors because he takes both of my insurances (I saved hundreds of dollars with him). I have been going to his office to receive immunotherapy shots for about half a year now, and it's been a pleasant experience. Also, they have two locations, one on the Westside and another one on the Eastside, which is very convenient. I recommend his office.

She is a very thorough and knowledgeable doctor. She listens to your concerns and makes sure you…read moreget seen by any specialist you need.

READ TILL THE END…read more This is the most unethical doctor I have ever encountered. I had all my records sent to this doctor because my old doctor retired. Dr. Tyroch said she would renew all my prescriptions. Not only did she never call in one of my prescriptions but after several calls to the office I was told that she would not call in my prescriptions because she didn't have my records (blood work, mammogram, and bone density). MAMMOGRAM AND BONE DENSITY HAVE NOTHING TO DO WITH THYROID MEDS. She had my blood work but still refused to call in my medications. I told the receptionist that I was going to write a bad review on the doctor. About an hour later, I got a call from the office. I was told the Dr. Tyroch wanted to NEGOTIATE with me, if I wrote a bad review she would not call in my medications. If I did not write a bad review she would not. THIS IS BRIBERY AND UNETHICAL. DO NOT GO TO THIS DOCTOR.