called and asked for a quote on some hardscapping. I'm a customer of their trees and plants but have to say they didn't bother to return a call around a potentially big hard scape job. It tells me they don't value new business. Sometimes a business thinks they are immune to providing crap service. I'll try hard not to shop here even for plants and trees. read more

Aspinall's is full up on their 2024 landscaping schedule so if you are considering a project this year, they are turning customers away (by ignoring them). In July '23 I told Aspinall's that I would like some changes to a design proposal they had made for us. The project included a patio and some gardens and was in the $35K price range. Yes, $35,000. They said OK they would make the changes. I thought I had accepted their bid with a couple changes and updates and we were moving ahead on the project. I realized we weren't going to get it done in '23. I called about a week later and continued to call but no one ever called me back although they assured me someone would. I knew we weren't in the queue until we had the final cost estimate and design which is why I was calling. On President's Day 2024 I had the day off from work so I went by. I called ahead and said I was hoping to finalize the design, place a deposit and get on the 2024 schedule. The designer said I called him back very quickly after I requested the changes. I wanted to focus on the future so I said: Do you want this project? (Because I was feeling they didn't want the work.) He responded they couldn't get to it until MAYBE October. I said yes to a project in July 23 and can't get it started for sure in 2024. What is worse is that they won't pick up a phone in 7 months to tell me. I am under the assumption we are moving forward and they don't want to do the job but won't tell me so I can make other plans. We did have a tree planted by them last spring and they were able to do it. But forget a landscaping project. They are over-booked and not business-like enough to say so. read more

I'll make this very short. Just go ANYWHERE ELSE if you want a walkway done. The owner is very rude, the customer service is garbage. We have had them come back to fix our walkway they installed 3-5 times and it's still not right. I have to hire another company to fix it or do it myself. The owner said that I'm his only "Achilles heal". Why? Is it because you don't know how to fix something properly? The walkway they installed is falling apart, the sand is cracking, it just looks really bad after only a couple years. Don't waste your time with this place. read more

The best place in the area for LARGE & unusual trees and shrubs! Wear your walking shoes to see everything they have to offer. Aspinall's is expensive but what price can be put on time? (The time it takes to grow sizable trees.) You can DIY it, or hire them to do the hauling & planting. Either way it's well worth the price for trees with some size! read more

I see a lot of negative reviews on here - my experience has been positive. Everyone I worked with was kind and respectful. We have had an issue with flooding in corner of our yard and they helped us fix it. We ended up getting rock, top soil, and compost from them. Affordable and delivered quick! read more

Purchased two trees for our back yard. Delivered on time. The two guys who came to plant them were great in helping us decide where they needed to go. We use them yearly for our mulch too. read more

I had someone come to give me a quote on work I was hoping to have done. I never received it. I called them granted the next spring and the person who answers said she would look into it and call me back. Again no return call. Sadly I will not try to use their services or products again. I don't have time to waste on companies who don't respect my time. read more

We encountered the same issues that other people here did. The problem is customer service and communication. Essentially they quoted lower prices over the phone and on email than what they had, then after we had driven two hours we found that the prices were in fact higher than quoted. When we showed them their quotes the younger team members told us "well, that's unfortunate but there is nothing we can do." The reason we will never return to them is what they told us next. "If you don't buy them, there are plenty of other people who will." Yeah. That's what we thought. They lost several thousand dollars of future business because of that attitude. read more

I was a snow customer for three years. Each October I would receive an invoice, but this year I did not. When I called them yesterday, a surly person said that I was not on their list for this year. When I explained that I had been a faithful customer for three years, the reply was "we are filled this year." Click. This past summer I called them multiple times about doing some landscaping. They never got back to me with an estimate. I guess they don't need the work. In short, this place has no class and terrible customer service. read more

I purchased 3 yards of topsoil and and 3 yards of mulch. The mulch was clean as expected - thank you. As it relates to the topsoil, their website states "pulverized, clean". As I began to use the topsoil I noticed rocks, stones, chunks of clay and vegetation roots. I was spending my time raking and separating these from what I can use to grow grass. I called the nursery and offered for them to come to my house (not far, in Fayetteville) and look at the dirt fill. They responded they would talk to the owner, which they apparently did and came back with an offer to deliver another yard or refund the delivery charge. I chose to refund the delivery charge rather than double-down on the dirt. As I continued to work though the pile I realized it was worse than I originally thought and became frustrated with the time I was (am still) taking separating and raking. I emailed the nursery back to once again express my frustration and disappointment and let them know it is worse than originally communicated. My follow-up email did not require a response and I did not receive a response. read more

They plow the driveway at the house I rent in Fayetteville. They are the worst!! Throughout the season the driveway gradually gets skinner and skinner, as they lack the ability to plow to the edge of the driveway, even when the orange markers are clearly visible. And now, at the entrance to the driveway, I can barely get one car out through the large piles...and I have a 2 car garage with an extra-wide driveway. They are incapable of shoveling a walkway appropriately. They're service is the absolute worst, and I would NEVER recommend them to anyone. I've complained to the landlords multiple multiple times trying to get them the get someone new. I've worked in landscaping and the snow removal business in the past, so I have a standard as to how things should be done. I would never have left a customer like this.....this company is horrendous. read more

Aspinall's Nursery employs people that are rude, arrogant, and disrespectful. I spent over $1300 on large cement urns and they were delivered. When I was told by Public Safety that I had to relocate one of the urns, I called to get help in the relocation. They were put off by my request and verbally abused me. Once they get their payment, they do not service their customers. Do not do business with Aspinall's Nursery and Landscaping. You will be sorely disappointed, read more

they did work for me, had lots of problems with the work, and was told too bad... after was promised if we had issues they would be taken care of.... oh ya the promise came first , then I paid them ... then the too bad came after that........... read more