I would have given 0 stars for this place if I could but the lowest was 1, as it has the absolute worst management approach ever. I had reserved a table for a group of 8 celebrating one of our friends birthday. An hour and 10 min after we were seated, the waitress told us that we had 20 min to leave as our table had been booked to another group which hadn't even arrived yet!!!! We were right in the middle of our meal and hadn't even finished our first glasses of wine when we were told that the reservation was for only 90 min, a nice oh by the way!!! It took us 30 min to put in our order, and anther 30 min to get our food & drinks. This left us only 20 min to eat & drink before we were told that we needed to leave so that the table could be given to the next group. We were not allowed to finish our food or drinks before we were forced to change tables or leave. I told THE MANAGER that I had not been made aware of the 90 min rule in the confirmation email and she said that it was stated on the initial reservation website. I was told they could not have the next group be seated elsewhere, that they would have to move us inside or we would have to leave. There were three empty tables of four outside that could have been allocated to the party of 8 that was going to be seated at our table. Even though they had NOT arrived yet, the manager wanted us to vacate the table...We were basically being kicked out, so we paid and left.
We have recommendations for the management if they don't want to lose customers like us who have traveled all the way from Denver to celebrate their friends birthday at a nice environment:
1. If you have a STRICT 90 min policy make sure it is stated in the confirmation email so that groups as big as ours (8 people) could book two spots back to back so as not to be kicked out as we were! Just don't assume that customers read the initial reservation page, make sure the STRICT 90 min rule is in each and every confirmation email so your cutomers special day, i.e. the birthday celebration in our case, is NOT ruined.
2. Be flexible with large groups instead of 90 min, AT LEAST give them 150 min to finish up all they ordered.
3. If there are 3 empty tables for 4, use 2 of them instead of kicking a group of 8 out.
4. If a group brings a cake, at least give them new clean plates instead of sheets of aluminum to put on their used plates so that the cake and the previous food don't mix. The waitress said she couldn't give us clean plates as their dishwasher was paid a by plate cleaning rate, WHICH IS UN HEARD OF!!
5. Also you might want to state on your website that customers bringing their own b-day cake need to bring extra plates and utensils, too, so they won't have to use aluminum foil, which was provided. read more