I will be the first to complain about this office. Had original work done here. Office didn't give me whole story and only did 1/2 the job of pulling teeth and putting in implants. Plus Dr Lee lied and said he have me anesthesia when he kept injecting me with Novocain. Anyway when I got to Fl they said I used up all the $8000. In RI and to make the false upper teeth and implant dentures There was another $4000. That was in 2019. Fl did a beautiful job and I was pleased. Today August 23 2022 1:00 as I was eating fried shrimp and tater tots for lunch I noticed something lumpy in my mouth. It was one of the teeth, 2 nd from the front. Now the denture is razor like. I called a repair place in Pawtucket and they said drop it off and pick it up tomorrow. So I called Aspen and she said come in at 4:00. Got there, signed in,barley sat and was called to sit in the operating chair. She took the denture and tooth. Came back 10 minutes later with it all fixed said it was still in warranty till 2027 and sent me on my way. Had to update my accounting for this place. I still think their original people that make you sign you first child away for dental work is off the wall and I would never have a tooth pulled from this horror house, but cleaning and their lab is superior to none. read more

It's been awhile but I'll never forget how I was treated by this dentist he's part owner they know who he is wow !!! Smh they showed no care at all they took my money never explained procedure's to me the dentist was there just to do a job he didn't care and no bedside manner's the only time he talked to me is when he wanted more money out of me I remember asking him (Dentist) If he could check a tooth for me that was bothering me he waved it off with his hand not now and walked away I've paid money out of pocket to get treated this way and it was a lot of money it's gets worse but I'll leave this experience out of the public's eyes with this dentist but I will say believe the one stars it's true what people are saying unfortunately I had to find out the hard way and I lost money in the process I regret I made this big mistake in my life for a dental office that cared nothing about me but only wanted my money my doctor warned me not to go there I should have listened.Smh read more

I would not recommend this place. I paid a lot of money for services here. I was told that there was nothing they can do to fix the issues. Don't waste your money here! read more

I recently had a troubling experience at Aspen Dental that I feel compelled to share. I had an incredibly painful wisdom tooth removed at their Johnston location, but the process began at their Warwick office, where I was evaluated and booked. Unfortunately, my interactions at the Warwick office were far from satisfactory, especially compared to the professionalism at the Johnston office. During my evaluation in Warwick, the technician who took my X-rays was alarmingly rough. She scraped my mouth multiple times while forcing in plastic spacers that were clearly too large for my jaw, causing unnecessary discomfort and even cutting my mouth open. The evaluation itself felt more like a sales pitch than a medical consultation. They aggressively tried to convince me that I had periodontal disease, despite my clear insistence that I was there solely for an emergency wisdom tooth extraction. Their pushiness felt more like an attempt to upsell than to genuinely care for my health. Initially, I was quoted several thousand dollars for the procedure, which struck me as exorbitant. After questioning the cost, I discovered that this price included a cleaning I hadn't requested. Once I made it clear that I only wanted the wisdom tooth extraction, the price dropped to just over $600. To make matters worse, the woman who scheduled my appointment failed to mention that their specialist, who handles extractions, only comes in a few times a month. I found this particularly concerning given their extensive advertising for "same day emergency dental care." She only informed me of this AFTER charging me, and had I known earlier, I would have waited for my regular dentist. When I requested an earlier appointment at a different location, I was charged an additional $62 just to switch offices! The way this business operates is almost laughable--it feels as though their primary interest is squeezing as much money out of patients as possible, rather than providing quality care. I'm relieved that I only needed one wisdom tooth removed and that I can rely on my regular dentist for any future needs who has confirmed that I do not in fact have "periodontal disease." Based on my experience, I cannot in good conscience recommend Aspen Dental. The customer service and quality of professionalism at the Warwick location is severely lacking. The extraction itself at their Johnston office went smoothly. That being said, it was not worth the headache and feeling like my health doesn't matter as much as my pockets do. Because of this, I feel like more than 1 star would be far too generous. read more

Aspen Dental - Warwick, RI - They seriously charged me an additional $62 just to book in Johnston. They don't do "same day emergency dental care" like they promote. - Oral Surgeons Near Me - Warwick, Rhode Island

They fast talk and do business with care credit that gouges patients 20-33% interest. Beware! Go to a dentist that cares and stay away from synchrony Bank. Both crooks read more

This place is the biggest rip off I've ever been to. They will lie cheat and steal your money and think nothing of it. I had aetna and blue cross, they paid all my bill yet they wouldn't send paperwork to blue cross and charged me, then when I got blue cross to pay I never saw a penny. Every word out of their mouth is a lie. read more

Scammers I have had a dentist for many years and of course they need to do a bunch of detailed cleanings on me. They are trying to crank their. Billings up. First appointment = last appointment. Nice try guys. Used car salesmen here ! read more

Awful. Start to finish. Don't send your new starting out young adults there because they will bamboozle them. They will tell them things that they will not follow through with, and will charge them things that they shouldn't. They should be ashamed of themselves. They try to sell them things that they don't need and not follow through on the things that they do leaving them with bills that they shouldn't have to pay. Even with coverage, they should indeed take responsibility for billing, but they don't. Management is just stopping things off of these young adults trying to figure the world out. But when a parent goes into figure it out, they're all shy. The help and staff in the building are of no use, just a bunch of people trying to get through their day with gossip, coffee, and snacks . Shame on them. read more

Andrea was horrible. She answers the phone and is rude to her customers. She hung up on me just because I asked her about my bill and she didn't want to or can't explain. I called her back and she denied hanging up on me. Worst dentist practice in New England! I will never go back. If I can give 1 star I would read more

I would give this place 0 stars if I could. Absolutely DO not get your dental care here. If you do choose to get your care here, be prepared to feel belittled by the dental hygienist, care coordinators, and dentists. You are herded through like cattle, sat in a chair for 10 minutes while they barely look at your teeth, and then slapped with a $1000 bill for their recommended services that aren't covered by even the best insurance. And when you have questions regarding these services, get ready for fire. Multiple team members entering the room to abrasively tell you why you as the patient are wrong and have "no clue" what you are asking. Talk about dehumanizing. A scam, and a collection of some of the RUDEST people I have ever met. And this wasn't just after one visit -- been here 3 times and each time was worse than the last. Foolish me. Signed my release of records and I'm finding a new dentist who treats me like a human. Shame to Aspen Dental. read more

DO NOT GO HERE! Like people have mentioned, this place is like going to used car sales dealership. I went in for a deep cleaning which my insurance covered 80%, i had a deductible and co-pay which i was ok with; for my follow up appointment it was supposed to be a regular (periodontal Maintenace) cleaning which is covered 100% by my insurance; this place tried to charge me $117 for this cleaning. They will upsell you, recommend and push services you do not need. I tried to tell them i only wanted what was covered by my insurance and they would not budge so i just left. I recommend going to a small local dentist. read more

I came in to fix a chipped tooth. When I initially came in they couldn't figure out my insurance info and we're trying to charge me 2k. After finally putting in my insurance info they kept trying to push a deep cleaning even though my insurance covers yearly regular cleaning they refused to let me get a one. I read the review before coming here but took a chance anyway because it was easy to book. But this place is definitely more for sales than for quality customer care. The financial lady was also rude and embarrassed me talking loudly about my services infront of everyone as if I was disgusting for not wanting to pay out of pocket for a deep cleaning. I never review anything on Yelp but this left me very embarrassed. Take the time to go somewhere else! only thing I liked was the girl who did my X-rays. She was nice to me and is the only reason they get a star at all :) read more

Sooo apparently Aspen Dental is known for scamming people on thousands of dollars what gets me upset is that they scammed my own cousin and grandmother when they don't have the money for it Do your research before stepping foot in a place of business like this! They will STEAL YOUR MONEY! STAY AWAY FROM Aspen Dental (1000 Bald Hill Road, Warwick, RI) !!! My cousin literally left there crying in disbelief!!! read more

Rude front desk, turned me away when I was in pain. I've been given the run around by this place for less than a year. Fillings they put in were causing pain. Like I get it, busy days suck, but you're doctors, help people. Seriously I was already a registered patient, it wouldn't take long to look at the area and help me. I'm leaving and never coming back, ps get more polite front desk staff read more

Very unprofessional staff at Warwick location. They cancelled my appointment without telling me. They send lots of texts and emails confirming time and place, but supposedly I didn't pick up one time they called to confirm and they cancelled my appointment without sending anything. read more

Worst Dentist around. DO not go. It's like buying a car; sales pitches and everything. All I wanted was a teeth cleaning. They wouldn't clean my teeth unless I agreed to $1500 out of pocket service. I have all my teeth and they're in good condition, and I have dental insurance which covered two cleanings a year. The "recommended services" were provided after I gave my insurance. "Aka how much can we make from this mouth, oh look these services aren't covered by his ins let's recommend those. " read more

Scammed my cousin. Told him all his molars were on "borrowed time" and sold him on 12 crowns. They damaged the nerve of a tooth in the process creating one 'dead tooth". When he went to another dentist for repair he learned he was scammed. read more

I went to this office and they lied to me and said I had an abscess and needed a root canal and would need six thousand worth of work. I went to another dentist he told there was no abscess and fixed a cavity for hundred bucks needles to say stay far away from these crooks. read more

Absolutely disgusted with this company I called for an emergency appointment for my son who's 22 because he had four wisdom teeth and one was infected they took his insurance on the phone requested for him to go to Warwick he left school because he was in so much pain they took x-rays didn't inform him he went back a week later to be told that he would have to pay out of pocket the poor kid is in pain and this is what he gets they were very clear he was in major pain horrible place horrible a scam . After talking with them three times they knew the situation they knew his insurance they have third parties and just booked the book if you have a child in pain do not trust. Them they get money for the x-rays and then say it's thousands and thousands of dollars it's out of pocket why not say that on the phone why do you have people taking his insurance and then having him go there thinking he's going to be treated and you pull a bill that high and say you don't take his insurance why do you have these people taking the information down if they don't get it right disgusted again and again and again and you don't even care the kid is suffering. ... read more

Horrible staff and completely unprofessional. Their main goal is.to lie about problems you don't have to sell you procedures you don't need. Staff badmouths other dentists. Disgusting place. read more

Worst dentist office in new england. Stay very far away from here. They will scam you.

In March 2024 I took my 83 year old Father here for Dentures. Mind you we have already been ripped off by one Dentist at the tune of $1500.00. They were very nice, took him in right away did a valuation then had to sit down for an explanation of costs. TOTAL COSTS we were told would be $12,000.00. After we choked the cost down we were asserted Insurance would cover $8568.50 of this, $4000.00 Blue Cross $4568.00 Delta Dental. There was a Discount running at the time for 25% off, we were told he not not qualify because he HAD INSURANCE. Should've known it was ALL B/S. He went in the first week of March for an extraction, no anethesia mind you, and they pulled ALL the teeth he had. We were under the impression there would be SEVERAL appointments to complete this task. Long story short, he had a Heartattack the next day. The Heartattack was caused by the trauma of having all his teeth pulled in one day. A YOUNG 20 YEAR OLD COULD NOT WITHSTAND ALL THOSE TEETH BEING PULLED AT ONCE. RECKLASS AND CARELESS EMPLOYEES, CALL THEMSELVES DENTISTS. They never contacted Blue Cross OR Delta Dental to verify this procedure would be covered. In May he received a bill for $3250.26, now the balance miraculously went up to $5237.50. Cant get a person that speaks English. How and why were payments backed out??? Cant get a person who speaks English on the phone to explain why if there was a discount of 25% being offered cant be applied since his Insurance did NOT cover the work as indicated at the first appointment. Poor guy still does not have Dentures, he cant afford this. Never would have gone to them had he known it WOULD NOT BE COVERED. On top of this he has a $1500.00 hospital bill from the Heart Attack they caused along with the Ambulane ride cost he had to pay. To top it all off, they have you sign up for this credit card with Fortiva. This is to pay your portion of the costs. This card is at an interest rate of 29.99% . Probably getting kick backs for signing people up. Our plan now is to go to the Department of Elderly Affairs, this place is a true scram. BUYER BEWARE, would've given negetive stars if this system allowed. read more

I went to Aspen Dental in Warwick RI for an exam and basic cleaning. Some of personnel were very nice but Dr Kim said I needed $ 28,000 in dental work and the hygienist, name not sure, as she never introduced herself was extremely rude and would not give me basic cleaning unless I agreed to a $ 1000 out of pocket scaling. It's a business first only, a tooth factory, not a health care facility. Greed not Teeth is their business. read more

I have never in my life experienced the level of corruption and greed that I have here . I moved and was looking for a new dentist. I scheduled my initial free cleaning and xray checkups. They did their x-rays and we went into the back. All my x-rays were perfect with no cavities. They stated gums were good , teeth are white and straight, see photo. They stated there was slight gingivitis in one tooth. How convenient. The Dr stated I need invisilign. What they then do before the cleaning is get you up from chair and bring you to a billing department. They told me I needed invisalign which was 4000 dollars. I refused I mean look at my straight teeth. They then said I also needed 126 dollars of take home products too. I said I just want my free cleaning today. They refused and said you need a special $500 gingivitis cleaning or we refuse to help you and you can find a dentist. I went for a free cleaning and check up and they literally bring you to the back room and shake you down for 5k. There is zero chance you get any covered services here without them getting at least extra $500. I left and will find a new dentist. Stay far away , I have never in my life experienced something like this. They don't value you and will try to milk Every last cent from you they can. No idea how this place is still in business. Someone should contact the better business Buerea. I should have read the reviews because they are all hilarious. All other dentists cover things but these people take you out the chair and see how much they can extort. read more

Aspen Dental - Warwick, RI - Does it look like I need braces? - Oral Surgeons Near Me - Warwick, Rhode Island

Horrible experience. I had not been to the dentist since Covid hit and needed a tooth pulled. It was very loose and very painful. Xrays were done and hygienist came in. She said I had severe bone loss on the top but the bottom seemed to be ok. Dentist came in, poked at my teeth and said all my top teeth needed to be removed and most of the bottom as well. He said he would order me antibiotics and pain meds in the meantime. Didn't address the one tooth that was causing me so much pain. And never ordered the antibiotics or pain meds but they gave me a fancy new electric toothbrush and mouth rinse. They also suggested we start on a regimen to get the bottom teeth more stable. I met with the office manager who told me after my insurance made their payment my out of pocket cost would be approx. $4,000. I scheduled the work on my bottom teeth and told them I'd have to figure out payment of the rest. By the next day, still no prescription for antibiotics or pain meds so I called and talked with the office manager. He said he'd get it straightened out and call me back. Never called me back and being that it was Friday, office closed at noon. A prescription for Ibuprofen was sent in but no one ever asked me if I could actually take it, which I can't. Never did get the antibiotics and got pain meds I couldn't take. After getting the work done on the bottom, I was given a different mouth rinse and toothpaste. Still not addressing the tooth that was still causing me so much pain. I met with the office manager again, asking what I planned to do about the extractions and dentures. I told him I was still working out a plan. He gave me his card and told me email was the best way to get in touch with him. A few days later I emailed him asking if we could just pull the one tooth that was causing so much pain. Never heard from him again. I'm sure if I had said I was ready to proceed with the $4k of work he would have been all over it. Finally got to a dentist that would actually help me, they immediately pulled the tooth because the untreated infection was so severe. Their assessment of my needs was quite different and much less costly as well. So disappointed in Aspen Dental. I would not recommend them to anyone! read more

The Doctor I had was very impressive she answered all my questions and was extremely helpful, friendly and kind. The office staff was just as good and the property was clean and comfortable. read more

Went to the Warwick Aspen Dentle.. Absolutely terrible place. They made me a new set of dentures which fit terrible. I had a 30 day refund plan if not satisfied. I certainly was not sasified. They refused to give me a refund inspite of me having the refund plan in black and white. Stay away from these awful people! read more

If I could give no stars I would! This is the place I go for all my dental needs, and I always knew it could be pricey. However, i sent my husband to them because he had tooth pain and needed to be looked at. They tried to charge him 11,000! We obviously went to a private dentist who looked at his teeth told him he in fact does not need five crowns and his total cost would be 4,000. Not sure how Aspen got 11 thousand. On top of this, his dentist asked Aspen for the x-rays, 10/15 business days! I've gotten physical copies of my own x-rays from aspen before in a mere two days and when I attempted to call them to see if I can pick up his copy, they hung up on me. This place has to be the shadiest business ever. Whatever you do, avoid this place at all costs. read more

Lady in the front desk was so unprofessional ,instead of explaining first of why we need to pay, she just asked for the money right away with some attitude, not even a courtesy call before coming in so there's no surprises.. read more

This place is absolutely horrible. Stay away from this place at all cost. If I could put negative stars I would. Daughter had three wisdom teeth pulled. Dentist did not wait even a minute after administering the sedation and started cutting her. She felt EVERTHING! She tried to say please stop but he wouldn't. How can this guy be called a doctor. No doctor I have ever meet would not listen to a patient begging for him to stop. She was crying so hard, but he would not listen. He was in too much of a hurry to get done. That is all he cared about. Unbelievable! If I had the money I would sue for malpractice!!!!! read more

If I could give it 0 stars I would! This was the most awful experience ever. They tried charging me a arm and a leg for services I usually get for free (covered by my insurance) elsewhere. They told me I need $2,000 worth of work done. This I find hard to believe because in my life time I've only had one cavity and last year at my regular dentist everything was great and I was very healthy. I hated everything about my experience here and I find it despicable that they try to charge people this much. Also beware, they will try to sneak in little charges everywhere for things like an electric tooth brush and etc. I wouldn't recommend anyone go here ever. I wish I took my time to read the awful reviews beforehand. Just be cautious about this place if you are going to go but I just say skip the headache all together. read more

Horrible experience. They offered 30 day return for dentures. The dentures were terrible and did not fit properly. They refused to give me a refund in spite of calling and visiting Before the 30 days. Do not go there! They are Not trusrworthy! I was out $20000 Dollars! read more

This place has changed owners since I had work done.The staff when I went were kind and compassionate, very helpful!! Presently I had gone in and the woman that took the ex rays was rude ,the guy that went over the financing was like a "used car salesman" but for teeth and the total cost was outrageous!! If you can,find a private dentist read more

I think you look at the commercial and go here because it seems affordable. The bate and switch occurs and it is a lot more money for a clinic like atmosphere. I had two small cavities in the front that I wanted filled and expressed I'd be looking into other interventions. I was so embarrased when I smiled. I really didn't understand the plan of care and was told by the credit person that I couldn't get my teeth filled until I had 4000 dollars of other stuff done. You end up buying this and since it was during Covid, I walked around for a long time as these cavities spread. I had 6 teeth pulled in one session. When I asked for the novacaine with no epinephrine because I had fainted one time due to tachycardia, this wasn't respected. After the session the dentist asked how I felt. Although I had to get up and pace for what I thought was a panic attack, I did calm down and felt I was ok. The dentist then told me he gave me the novacaine with the epinephrine which I'm pretty sure you need concent. It has taking me a couple of years to write this review. I go to another group now which is night and day. They don't try to push anything, listening to your needs and you are well aware of the expenses. Don't buy that this place is affordable. Get a second opinion before you take out loans for thousands of dollars. read more

Anyone ever see the memes about the swift truck company? I beginning to think aspen dental is the "swift" of dentistry I can't begin to say how shitty it is to go here, from lack of communication, to fitting in emergencies to doctors just not continuing a job, the sudden calls that say your important appointment has to be canceled because a doctor isn't available. The front desk workers when I went were the laziest I've ever seen and had no knowledge on how things work,.. and then I apparently had an issue with my insurance but didn't get a call to tell me, instead I waste my time driving to an appointment and get told I owe for an appointment and all they can say is my insurance didn't cover it.... Why!??? Wtf is wrong with this company, the weeks of pain from shitty appointment to calling out of work because they couldn't do something on a certain day or just didn't feel like it... such a fucking joke. read more

Awful does not come close to describing my experience with this office. They are not in the business of caring for people's teeth, they are in the business of scamming people for money. When the dental hygenists earn commission off how many services they "sell", there is a BIG problem. I had an appointment and was told I needed a filling and that I had severe gum loss and an infection in my gums. They gave me an estimate of $400 to have everything done. I was skeptical, but scheduled an appointment for a few weeks later. My husband had an appointment with them a few days later and was told he had 6 cavities and that he had severe gum loss and an infection in his gums. Sound familiar? I didn't like the vibe of the whole office and decided to get a 2nd opinion elsewhere. I met with the new dentist and I did have cavity, but absolutely no gum loss or infection in my gums. My bill for the work was only $170. My husband had an appointment with the new dentist and had only 2 cavities, not SIX, and guess what? He had no issues with his gums either. We discussed Aspen with our new dental office and they informed us they hear similar complaints from other patients all the time. This place is a SCAM and they should be ashamed of themselves. I am so happy I decided to get another opinion and feel badly for all the people who blindly follow what Aspen recommends. RUN away from this place, they are severely bad news. read more

The doctors and dental assistants here are nice and very helpful, and my work thus far seems to be pretty decent...however the administrative staff seems unprofessional and unorganized. My first experience with them I was given a long list of things I needed done (it has been many years since I've been to the dentist). I was given a write up as a bill to sign and I was not explained anything. I felt extremely rushed through looking at the bill and I just ended up signing it. When I got home I realized I was being charged for a tonnnn of things I didn't need to be charged for (mouth wash, a spin brush! Etc) so be careful when given your bill that you thoroughly look over it. As time went on and I came back for the appointments that I committed to for my dental plan, they seemed very confused with billing. I spoke directly with the practice manager and I had to go over what I've paid vs what the balance was. My payments weren't reflected on the write ups she was printing me, some things were listed on the bill twice, etc. etc. I kept finding errors that they created. I felt like I was being played. At one appointment I was handed a mouth wash that I didn't even ask for, then I saw it reflected on the bill. It seems like they're constantly sneaking in extra charges and this is supposed to be a place with affordable dental care. After I finish my work here, I am just going to find a private practice. The office staff is too stressful. read more

The bottom line for my experience with Aspen Dental is convenience. I was able to get an appointment quickly without waiting the six months it typically takes to get into my dentist for an exam and cleaning. However, the staff processes you like a number. Throughout my exam I had several people involved in my care (four different people for an exam?), some of which didn't introduce themselves or even look at me as they were talking. Sometimes the waits in seeing different people was a tad long. I did not have feel scammed or like I received poor care. They did try to sell me an expensive electric toothbrush, which they told me they recommend for everyone. I'd go again if I was in a pinch and needed a quick visit. read more

The hygienist was great, but the front office is awful. I feel like they are always asking for more money and are taking me for a ride. I have never had that experience with any other dental office. Even when I was in the office, I would see other patients having the same experience. You can tell this office is all about the money. I would look elsewhere for dental work. read more

Went here about 4 years ago to get a root canal done...... About 1500 dollars later tooth is supposedly fixed..... Currently crown falls out and my dentist now tells me that my tooth is decaying under the crown and I need to either get anothe mr root canal (which I would have to pay for again) or extract my tooth... Well sad to say after all that money I spent to "save" my tooth I'm now looking. Don't go to aspen go anywhere else! read more