I have had several implants done by Russ in last few years and top notch service all around from…read morethe front desk to the surgical assistants as well. I would recommend this office for sure.

I am writing to formally complain about my recent visit to your dental office…read more What should have been a normal tooth extraction became an unacceptable experience due to serious sanitation failures and the dentist's dismissive, arrogant demeanor toward both patients and staff. While seated in the waiting room, I personally observed multiple cockroaches casually walking across the floor in plain view of other patients. This is not a minor oversight. A medical/dental facility that allows vermin to roam freely in patient areas demonstrates a fundamental failure of basic hygiene standards. Dental offices handle open mouths, instruments, and infection control; the presence of roaches raises legitimate concerns about cleanliness throughout the practice, including treatment areas. No patient should have to sit in a waiting room watching pests while waiting to be seen. Compounding the problem was the dentist's conduct. Throughout the visit he treated his staff with open contempt--speaking to them sharply, dismissing their input, and generally behaving as though they were an inconvenience rather than professionals assisting in patient care. The atmosphere was tense and demeaning. Staff should not be required to endure that kind of treatment in a workplace, especially one that holds itself out as a healthcare provider. His attitude toward patients was equally objectionable. He was arrogant, condescending, and clearly operating under the impression that his credentials exempt him from basic courtesy or accountability. Questions were brushed aside, concerns minimized, and the overall interaction left the impression that patients exist primarily to absorb his expertise rather than to receive respectful care. That posture is neither professional nor acceptable. These issues are not trivial. Visible infestation of a waiting room in a clinical setting is a public-health red flag. Treating employees as second-class and patients as beneath consideration reflects a toxic culture that should not be tolerated in any healthcare practice. I expect a prompt written response addressing my review posted today..... * Immediate corrective action regarding pest control and documented sanitation improvements * How the practice will ensure staff are treated with basic professional respect * Assurance that patient interactions will meet ordinary standards of courtesy and accountability I am prepared to escalate this matter to the state dental board, health department, and relevant review platforms if these concerns are not taken seriously. Please confirm receipt of this complaint and provide a substantive response ONLINE, within 10 business days again in response to this review. DO BETTER. Sincerely, Disgusted.

My dental implant surgeon (Dr. Palak) is superb: friendly, skillful and highly experienced…read more(hundreds of implants -- not one or two here or there). He works fast, painlessly and is a good conversationalist. The practice is well organized,employing half a dozen dentists with impressive credentials. There is always someone available in an emergency with the skill to handle it, unlike what happens in many smaller practices. The office is attractive and immaculate. The office staff, hygienists snd dental assistants are professional, engaging, and seem happy to work for the practice. The X-ray and other dental equipment seems up to date and newer and more capable than that employed by most dental practices. The practice is a network provider for my dental insurer (MetLife Dental) and was able to get pricing and approval for my implant during my first appointment. The implant base was inserted that very day. Other practices had told me to expect to wait months for approval. The out of pocket pocket cost to me (secured by a detailed and well explained contract) was much less than what other dental practices had told me I should expect to pay. The negative reviews on this site do not in any way correspond with my experience to date with this practice, and are passing strange in light of the "Best of Bucks" awards this practice seems routinely to win from the Bucks County Courier Times. From what I have experienced, those awards seem well deserved. I have moved all my dental work to this practice and could not be happier with it at this point.

I wish I could give 0 stars. They overcharge you and keep the money or give you some back to shut…read moreyou up. They lack communication and fail to respond. Ive been fighting with them for 2 months, we are owed almost $1000 between 3 of us (we only got a $350 so far). The owner won't take any of my calls and the billing manager Lisa, is the worst. Ive emailed her 6+ times the same questions and she'll finally answer weeks later saying the front desk told me u just emailed me " I never saw any of these" but still never give an answer. Oh and every time she replies its a new email chain so there's no track of what u asked in it. I provided the EOBs for services with the payments we made showing the proof of overpayment and we are weeks in and I was told this takes a very long time to check I was told Dr Patel, the owner is too busy to call me -- ive asked to speak with him directly for a month. No one wants to take responsibility there

Despite the delay in scheduling the extraction of a fractured molar due to the illness of the oral…read moresurgeon on the original appointment date, when the hour finally arrived over one month later I was pleased overall with the experience. Two visits were required. First, a two minute evaluation with the surgeon to allow him a visual check on my condition, and to briefly discuss the appropriate anesthesia (local or general) for the procedure. My cracked and partially missing tooth was fairly straight forward, so we agreed that a local would be sufficient. Two months later on the appointed day, I appeared a few minutes early in case there was paperwork, although I had submitted the dentist's information before the first appointment. Still, there appeared to be a lack of coordination between the front desk and the part time surgical team (including surgeon), so I sat in the waiting room for 40 minutes being ignored by the staff until the surgical assistant wondered where I was and why I hadn't been sent back to their small work area in back. Turned out, there were a bit more questions to answer, which I completed quickly. Shortly, the surgeon came in and began sedating my gums around the tooth to be removed. He injected a lot of numbing agent and it took a while for it to do its job. He returned a third time with one more shot for good measure and went after the broken soldier with a dental pliers. He torqued and yanked and pulled and had that bad boy out in about two minutes. I had to ask if it was extracted and was pleased when he was affirmative. Not completely painless, but so fast that I had no complaints. I was out of the chair and preparing to leave just a few minutes later. The assistant gave me a bag with gauze, ice bag and written directions to take home. It would have been more comprehensive had she explained everything I should be doing, such as to take ibuprofen and Tylenol Extra Strength as soon as I got home before the local anesthetic wore off, and how to use the gauze and ice pack, but luckily I read the instructions and avoided any problems. 24 hours later and I am without pain, nor bleeding and haven't needed the ice pack for swelling. All good. Still careful what I eat, and admit to a mild brain fog from the remains of the anesthesia in my system. Four Surgical Stars for the folks who took care of me well. Two Uncoordinated Stars for the lack of same between the front desk and the surgical crew.

I was very aggravated. I've been going there since my son was three years old. They schedule me for…read morean appointment. I expect it to be at that time. They didn't take me till 25 minutes later so I spoke up to the receptionist & asked what's going on & of course she didn't know then they finally take my son back and I'm at that point where I am upset & aggravated because if we were late, it would've been a different story, but they didn't even apologize & warn me that they were delayed because they had an emergency, yes that happens, but communication is key, They could've told the receptionist to let their next patient know that they were running behind, that way the patient can decide if they would like to wait or reschedule. Why give me an appointment if it's not going to be at that time then the girl had an attitude when I confronted her & at that point I had to ask for the manager because I could not believe how they were going to let it go without letting me know I'm sorry we're delayed That simple & would you like to wait or reschedule? It's rude and inconsiderate, meanwhile, I have work to go to and they could care less. The manager tried saying that I should not have got upset with the receptionist, it's not her fought & she also said that workers were witnesses saying that the girl did not have an attitude when yes, she did and they claim she apologized & No, she didn't now my 10 year-old told me later that he didn't hear her say sorry & I know she didn't & she let what I was saying go in one ear & out the other, she was not sympathetic at all meanwhile I tried to not do this in front of my child, but it was a little hard to control myself when I am upset and angry because my son was nervous about his appointment like most kids are, but then we have a bad experience with the time we waited and how they treated me. Help make my son feel comfortable., he's a kid. It was very unprofessional for working on a child. I do not recommend taking your children to this dentist office You want it to be more kid friendly make the kids feel more comfortable. It's more of an adult environment In my opinion I also don't like how if I say girl apologize I'm telling the truth of course the workers are all gonna say she did because they are helping defend her then later another thing, my son heard the girls at the desk talking about my situation. It's so unprofessional The other issue I had is after we left my son said he heard them talking about me, the girl Courtney upfront was asking the receptionist if I paid the girl told her no Courtney said of course not, that is so unprofessional, the customer service there sucks

Just came back from what to me was a very scary thing. Wisdom teeth extraction. Can't say good…read moreenough things about Mark and his entire staff. Absolutely first rate. Thank you so much for doing what you do and did. Could not be more pleased.

I scheduled a consultation with Dr. Andrew Steinkeler to get all four of my wisdom teeth extracted…read more I was worried, as my case was a bit complicated (I am 24 years old, which means the teeth are deeply rooted than when I was a teenager), plus my wisdom teeth were impacted. I reviewed the bios online and decided to go with Dr. Steinkeler. I visited him in all three offices: Fort Washington for the consultation, Warminster to do another xray and review the results, and Newtown to do the actual surgery. Dr. Steinkeler is sooo nice and truly cares about his patients. He eased all of my worries as best as he could and made sure to tell me everything that was going on before, during, and after the procedure. He made me feel really comfortable, and I am now four days post surgery and I have very minimal pain. I have told everyone my experience and no one I know has had it as easy as me. Recovery has been going smoothly (1000% better than I expected). I didn't have too much swelling, and he gave me extra numbness the day of surgery so that I wouldn't feel ANY discomfort the first day. I HIGHLY recommend Dr. Steinkeler to anyone looking to get their wisdom teeth extracted.

I had to have major dental work done, and the first step was to get my wisdom teeth out, which were…read morehighly impacted, and Dr Rothstein was the only one I could find that took my insurance and could get them out asap. First off, let me just say the receptionist is 50/50. The younger women truly love their job and treat you with respect. There was an older lady who was downright rude. She misplaced my referral and xrays, all of which had to be redone and delay me even more. Then when I tried to fix an error on my chart (forgot a prescription), she chewed me out, and went so far as to show me on my chart where I DIDN'T write it down. Then proceeded to take a 5 minute personal call in front of me, instead of excusing herself and asking someone else to check me out, she instead made me wait. Once I was in the back, I had to watch a video from the 80s about the risks of getting my teeth removed. After that, Dr Rothstein came in and gave me a very rehearsed speech and went over the options that I had for surgery. At this point I was comfortable with him and made the appointment to get them removed. I had my teeth removed in March, and had a few followups to make sure that I was healed up, and everything seemed fine, and started the long process of all the work (root canals, a cavity or 2, and 6 porcelain caps) A few weeks ago, I had a very sharp pain in the back of my mouth where my tooth was extracted and upon flossing, half my molar came out! I immediately booked an appointment with my dentist, and he checked all of my xrays, and we noticed that the post-extraction ones showed that my back molar was suddenly cracked right after surgery. I understand that these things happen, but to NOT tell a patient is ridiculous! I ended up pulling out my filling along with half my tooth, so now there's a possibility I'll lose this tooth!! Save yourself the trouble, GO SOMEWHERE ELSE!!

My wife had her wisdom teeth extracted today. Before she went into the OR I requested to have her…read moreteeth retired to us after the surgery. They said "No" I asked why and she told be it's against OSHA. I expected this might be an issue and did my research before hand and told her that there is no Law or rule issued by the CDC or OSHA stating that it prohibited to return extracted teeth. They then told me "it's simply against our policy". That may be. But they tried to shut me up with a lie about OSHA. I found that to be a slap in the face and I am extremely disappointed that they just brushed me off on the issue. I asked to read the policy on this matter and they failed to give me any written literature stating I can not walk out with extracted teeth. This is a house of lies.

Dr.Heather Kedar is a partner of Paul Rosenbaum Dental Practice.They are located next to…read moreCheeseburger Cheeseburger near Sesame place.I highly recommend seeing Dr.Heather Kedar for all your dental needs.She is gentle and never pushes procedures you don't need.My kids have always been very comfortable with her and she even calls your house after a major visit to see how you are doing.,I respect and care for this lady who is truly one of the only dentist I have looked forward to visiting.

From the owner: *Thorough, unhurried dental exams and checkups *…read moreExtra-gentle cleanings and polishings that put even the most fearful patient at ease * Fluoride treatments and sealants for extra protection against cavities * Advanced nonsurgical gum treatments that are easy on your gums and nerves * Natural-looking crown and bridges * Help for chipped, discolored or crooked teeth with your appearance and comfort in mind * I.V. sedation and nitrous oxide let you forget your fear and relax * The latest, safest sterilization equipment and procedures

First of all, have you ever seen a bowl of candy in a dentist office? I came here because my…read moreinsurance was accepted. I saw Dr. Thorat. I came in for a routine cleaning. By the time I left, I had treatment plan that would cost me $10,000 out of pocket. I had to ask for the cleaning. Clearly the doctors plan was to make money and the cleaning was irrelevant. You might have thought the dentist had a hose to work with because I was soaked by the end of the cleaning. Worst experience ever. Absolutely no concern or apologies for drenching me. Maybe I'm spoiled, but I've had dentists respect and care. It will be a pleasure to go back to my dentist and pay for a routine cleaning out of pocket..

Better known as Dr. High Tech, says you'll never cry in his office, yea, yea…read more You think I'm a bad patient for my family doc, I am even worse when it comes to going to the dentist. Sure, he captured me with using laser to do all of his work, but he's still a dentist! Seriously, he is one of only twenty one master's of the academy for laser dentistry in the world, the whole wide world! He is also one of the only dentists around who use the velscope which detects cancer under the surface of the mouth. He is into whitening programs, where he can do it for you or you can purchase supplies to do it at home. Unless you are a bad patient like I am, he will always use laser to clean your teeth and get rid of any signs of decay. If you are a good patient you will never hear the hums of those drills, feel the scraping for tartar and never have to spit blood again. He's still a dentist and I still cry when he sticks the mirror in my mouth! Seriously folks, he has a good staff, he sees most of the patients, waits can be long because he will take emergencies first. The office is in a huge house type setting, kept extremely fresh and clean and well decorated. The waiting room is like sitting in a huge family room with couches, comfortable chairs, a TV, magazines and a fireplace. Http://www.drhightech.com/ If you let him, Dr. Mel Burchman will improve your smile. :+} Oh and he has gas and it's free! Well he doesn't have gas, he gives it to you to make you happy and so much nicer than a needle.

I had to go to Dr. Gunawardena for a tooth implant. It's the only tooth I've ever lost (courtesy of…read morethe incompetence of a dentist I used to go to in Brooklyn, NY - see my review dated 5-24-19) and I was hardly thrilled. Removing the tooth was an unpleasant experience, as it came apart and my jaw had to be cut open to remove the remaining shards. Still, Dr. Gunawardena did a phenomenal job. Under the circumstances, nobody could've done better. My jaw healed up nicely, and with the ruined tooth removed the implant procedure was a cakewalk. The implant is now fully set and rock solid and I just went for my crown fitting. I am looking forward to having my jaw and eating both back to normal. Thank you, Dr. D. N. Gunawardena and all the staff there. You guys are the best!

From the owner: Oral and Maxillofacial Surgeryread more

My son had been suffering from a severe toothache that was waking him up at night, and we were…read moredesperate to get him seen as soon as possible. This dental office was gracious enough to give us an appointment that same week on a Saturday, which was such a relief. What I thought might be simple cavities turned out to require two root canals. To make matters more stressful, I had forgotten that my son was no longer covered under my insurance -- so he had no insurance at all. Dental work without insurance can be extremely expensive, but the office never treated us any differently. They were kind, understanding, and professional throughout the entire process. They helped me complete an application with Cherry, a company that offers payment plans for medical and wellness services. Thank God I was approved, because it truly made all the difference. I was there all day, but the staff made sure I was comfortable, kept me updated on my son's progress, and clearly communicated when he would be finished. There truly are not enough good things I can say about this office. It means so much when people go the extra mile to make sure you're okay during a stressful situation. I'm beyond grateful for the care, compassion, and professionalism we received. Highly recommend. Alicia Leroy

Attend an event at this dentist.It was very professional and I enjoyed the way they presented…read moreoptions for face improvement procedures.