Went in to get a filling. Always friendly people. The quality of my service is always phenomenal…read more They now have a new dentist and she is so friendly and really empathetic to her patients.

This place used to be amazing but their customer service is what went really downhill. They have…read morefront desk clerk named Katie who hung up on me when she could not accommodate my schedule. They are very hard to get a hold of and dont answer their phone. I just called to tell the dentist about how I was treated by Katie and no one is picking up their phone. If you want to be laughed at, hung up on, and have an overall bad experience make sure to ask for Katie. They have really high turnover. I never have the same dental hygienist. Watch out they are also pushing Invisalign. I have perfectly straight teeth and was given a presentation about Invisalign last time I was there that really put me off. I felt like they were selling me stuff instead of caring about my medical concerns. It's a shame how downhill this place has gone. UPDATE: It is so insulting that Sunnyside Dental Care did not even read my review. Why would I call you when you don't answer the phone and I get insulted when Katie does answer?????? I asked YOU for a call back many times today and I am still waiting........ so tell me again how you want to partner up. Sent from Yahoo Mail on Android

I was referred to this office for wisdom tooth removal and had a deeply disappointing experience…read more During my consultation, I provided my insurance information and specifically asked the staff to obtain a pre-authorization from my insurer outlining all costs before I agreed to schedule. I was told my out-of-pocket cost would be $250, so I proceeded based on that assurance. After the surgery was completed, I unexpectedly received an additional bill for about $300. When I called to ask why, the employee I spoke with was abrupt and unprofessional. Instead of helping clarify the charge, she pointed to fine print in a signed form and immediately threatened to send me to collections within 10 days if I didn did not pay. I ultimately paid the collections bill to protect my credit, but the situation could have been avoided with honest communication. When I called again, the office manager admitted they never actually pursued the pre-authorization I had requested. I was then told their standard practice is to estimate or "guesstimate" costs based on prior experience with insurers rather than confirm coverage in advance. That approach is not transparent and directly contradicts what I was told before scheduling. Although the manager apologized and accepted responsibility, the office refused to refund my payment after checking with corporate. I also developed a post-surgical complication. Because of this office's limited hours, I had to return to my original dentist for care. My dentist found broken tooth fragments pushing through my gums that had been missed during surgery, requiring additional treatment. I filed a complaint with the Better Business Bureau to seek resolution. Even after the office manager had taken blame, the practice actively battled the BBB report. Only after the case was closed did they finally acknowledge their error. That resistance to accountability was extremely frustrating. I chose this office solely because I was given clear cost information that turned out to be only an estimate rather than the verified authorization I requested. Accurate communication about billing is essential in healthcare, and that responsibility rests with the provider. Based on misleading pricing, inadequate follow-up care, and poor accountability, I cannot recommend this practice.

Nobody WANTS to go to the dentist. Especially an oral surgeon. But that's where I found myself this…read moreafternoon. I was not so much greeted at the window, than barked at, "name". No smile. No pleasantries, no evidence of kindness or caring. After filling out all of the duplicate paperwork, I was told I needed an xray. I had just had X-rays taken at my regular dentist within the last 2 months. I have extreme difficulty with X-rays, on a normal basis. But with the way the machine was setup, it was too high. I could not tolerate it! I felt I was choking. I told the tech (?) she told me that I wasn't choking. I HAD to do this xray. I told her I could not physically do it, couldn't they get my xray from the referring dentist. She looked to the front office where someone was shaking their head and saying "no." The"tech" said we would have to reschedule. I had been here 2 hours already filling out paperwork without seeing the surgeon at all. Not coming back ever! I don't have to. I will definitely find another oral surgeon, that hopefully cares or at least can pretend with the patients. The whole situation was uncomfortable, cruel, unappealing and uncomfortable. And I didn't even get to meet the surgeon...

Drs. Fansa and Rice are the most skilled and pleasant dentists I have ever used in my 87 years!…read more Their relative new offices are first rate in the Ft. Ben area, and the staff and technicians are curtious and very attentive. Make you feel at home. Recently, while wintering in Florida, I had a dental concern, and rather than seeking a dentist there, I drove back to Indy for treatment by Dr. Fansa. I can't recommend them highly enough. Carl Peters

i've been going to this practice for many many years and never been disappointed. The dentists and…read morethe staff are caring and professional. I recently lost a filling and was unable to immediately get to the office because my dog was having surgery. They called in prescriptions to help until I could get in and replaced the filling as soon as I could get there. I have referred several people who have also become permanent patients and I don't think you could find a better practice

I went to Dr. Burns for a tooth extraction. I'll spare you pictures for this review…read more I was very nervous. The office offers the option for anesthesia which I gladly accepted. Every contact I had with the receptionists was amazing. They were very friendly and never made you feel like they were in a hurry and answered every question I had in a calm and enthusiastic manner. The best part of the experience was that Dr. Burns himself called me several hours later to check on me and see if I had any questions. That is great patient care!

I went to Dr. Burns for my wisdom teeth extraction. Videos were extremely helpful! Also, took the…read moretime to call and let me know of cancellations to fit my schedule.

I have been going to Pulos family for 8 years now. I love his gentle manner along with his dental…read morehygienists (especially Holly!) and office staff. My entire family goes here as well.

Dr. Pulos has been our family (husband and 2 kids) dentist for over 20 years. We could not be more…read morehappier with the services he and his staff have provided over the years. As you can imagine we have had a number of different procedures from general tooth cleanings to tooth aches. Dr. Pulos and his staff have done a great job helping us keep our teeth healthy. They are also very gentle and sensitive to the fact that not every procedure will feel good. I haven't had an encounter in which it hurt terribly but on a few occasions I have hit sensitive areas. They stay ahead of the conversation by communicating when there might be a sensitive area or when to hold the chair a little tighter! Also offering a break to regroup if needed. My kids are always happy to go because they know that the experience will be good.

Very grateful to Dr Kelley and his team! Me and my brother come her it was just the bastread more

Very grateful to Dr Kelley and his team! My mother received professional, expert care. They were…read moreable to see her quickly and were so kind. She was pleased with the whole experience!

Not an honest dentistry, I must say. I originally went to this dentistry to get specific work done…read more After a bull story about how you have to get scaling and cleaning done - you end up waiting over a month to get the real work done. This is so the dentistry can pump you and the insurance company for as much money as possible. It's the name of the game in health care today and everyone knows it. Another thing they do is tell you that insurance will cover things that will not be covered. They are completely misleading with a waiver form and they know this. Dr. Church plays that game with patients. He never really fixed the problem I first came in for. So, three visits later and I am still waiting in line to get work done. This is a great example of why the health care system in America is broken. It's all about maximin cash. It's NOT about the patent. So, don't let them push scaling and polishing and all kinds of other routine garbage on you. They gave me a cock and bull story about how scaling will prevent inflection when we do the actual work you wanted, etc. Dr. Church is a bit of a con man if you ask me. He pushes treatment that you may not need. He knows this, but of course will never admit it. Reputable dentists in foreign countries never do this to you!!!

Dental Service is good, CUSTOMER SERVICE is eh. :-( I've been coming to this dental office for…read moreabout 15 years. While my hygienist and Dr. Church are both excellent--professional, kind, and thorough--the front office staff is consistently rude. Their demeanor is very curt and dismissive, which has left me feeling unwelcome and undervalued as a patient. It was not always this way. Their unprofessionalism makes for an unpleasant experience. I recently referred my elderly mother to this office, our experience with front staff was once again less than desirable - very disappointing. A dental practice should provide great care AND excellent customer service, but the front desk is failing in that regard. I hope management takes steps to improve this. I do wonder if they would allow their front staff to be this unprofessional if they were located in Carmel or Geist.

Very professional and human. I walked into their establishment and was greeted with a warm welcome…read more They were professional from the front to their dental rooms to leaving. I would highly recommend any of my friends and family who need a dentist. They made me feel welcomed and comfortable.

From the owner: Complete Dentistry for Children and Adults Cosmetic…read moreDentistry Invisalign Implants Laser Dentistry Dentures/Partial Dentures