Amazing consideration of needs! Previous recent experience with several local providers had me in…read morecomplete dismay and financial distress. Gina, Myah and Patrice had me in and out in two days after 6 months of back and forth with tooth pain. Today Iam am leaving with a solution to my traumatic gum and tooth pain and my financial worries over!

This place is completely unprofessional. They are never on time for appointments, and the wait is…read morealways ridiculously long. It's frustrating, disrespectful, and shows zero regard for their patients' time. If you value punctuality and basic courtesy, look elsewhere.

Aspen dental is NOT very customer/patient friendly. Every experience with them was talking bad…read moreabout my prior dental care. And I literally had the best dentist in PA. When my husband was seen they upsold a $2500 massive deep cleaning. When I went in they did the same to me. I use floss and a sonic toothbrush trust me when I say I don't need a deep cleaning. The hygienist wouldn't even do a regular dental cleaning because he recommended the deep cleaning I declined. I am looking for another dentist who doesn't try to upsell my dentistry and will actually care about my dental care.

Worst experience ever. VERY expensive. You think you are getting good service and quality…read more Dentist and hygienist are very nice. The problem is when you get to the billing. They over charged me 980 and just left it in the account. I happened to call for a different situation and that is when I found out. If you don't call you never know. They tell you it can take up to a year for your gums to fully heal. HOWEVER you are only allowed 3 adjustments free. After that you have to pay. They say most insurances pay this but not all. They charge 270 for a 3 minute process. If you have fit problems and have to go back multiple times then you will be paying a whole lot more. After you pay over 17000 you expect a little more service. Stick with Affordable Dentures.

Have no complaints on care after a crown replacement and a cleaning appointment. Office support is…read morenot great. Billing is incorrect even after a call laying everything out to their customer service. Appointments are canceled, rescheduled, and canceled again without notice or apology--resulting in a wasted trip. Care coordinator absent after an appointment, was told she would call for follow up appointment scheduling--never followed up. Just too hard to stick with them, and I really wanted to.

I was concerned at first about having my cracked denture replaced under warranty, but they did…read morehonor my warranty, and made me a new denture. I was treated professionally.

If you have Tricare, beware. I went there for a checkup and cleaning. I hadn't been to dentist in…read moreover a year. They did X-rays and the dentist checked my teeth. After she left, I was told they didn't have anyone to do my cleaning. They said they were in the process of hiring someone. They didn't tell me this information when I made the appointment. A few weeks later, I get a bill for $162.00. They said Tricare didn't cover the total amount of my X-rays. This is the first time I received a bill for X-rays. I will not be going back.

Received a call today (after I told them to forget it) telling me my insurance will cover half…read more.. at $2000ish. Whereas, there website states 299 per top and bottom. Was told insurance rates are different... how is this possible? Seems fraudulent to me.

The dentist was rude. The dental chair was situated in a way such that I could hear another patient…read morescreaming in pain. The dental hygienist that was speaking to the adjoining patient was so loud that I could not hear the dentist. The dentist stood behind my dental chair such that I could not make eye contact with her. This was all occurring at the same time. Two stars because the front office professional was inviting and was able to get me in for an appointment quickly. Also, the office manager was warm and inviting. Thanks to those two for making me feel comfortable.

Newport News, VA won't answer their phones for the love of God. They don't care either because my…read morefiancé left several messages 5 to be exact and still haven't responded. Then I called on my phone to set his appointment but got a voicemail instead of a human and without giving them my phone number...they called my phone back asking for him and then hung up as I was passing to my fiancé. We are done with this place do not go here. RUN!! They are fired. If they can't run a front office they can't pull his teeth out and they sure as hell aren't getting our $Grand$ we plan to pay for the work he needs. NOPE NOPE NOPE NOPE NOPE!!!!!!!

Starting to lose my patience with this place. I'm tired of sitting here waiting to be seen. I'm…read morecurrently sitting in the chair writing this review at 10am..... my appointment was at 9am!!!!! They always have the same excuses "there's only one doctor today" or "We're a little short staffed today". HIRE ANOTHER DOCTOR!!!!!!! I'm literally wasting my comp leave at work just SITTING HERE!!!!

My visit never happened due to the fact That I did'nt call them back to verify my Insurance when…read morethe operations Manager thought I should have. My appointment was on a Tuesday I called to give my information on Monday at 1:35 and was told the the operations manger cancelled my appointment because my insurance needed to be verified before my appoint. Monday is before Tuesday last I checked I know that The insurance can be verified in minutes. So my questions was when was I suppose to verify "When she wanted me to? I work the same hours that they open and cant jump on the phone when she needs information being I think that my information is private and work in an office environment. When I made this appointment I told them the problem I was having and that it was painful so to cancel and not give me adequate amount of time to call in a day before seems to show a lack of compassion for potential clients. I think that this office needs to give a specific time that you NEED to call back before they cancel your appointment without communicating this to you, if I hadn't called I would have taken off just to get there and the appointment would have been canceled. Waste of my time and loose money. Mind you I took this date off so that I could make the appointment and be on time. If a medical office have this kind of rules I think that they should notify you when you make the appointment. I spoke to this location twice and was never told that they had to verify my insurance more than 24hrs. before the appointment each time I told them I would call them back when I could talk, I think a day before is adequate amount of time to verify insurance if not they may need to check their practices. So to the operations Manager find some compassion and understanding for the working people that can't talk on their personal phones while they are at work as I am assure that many of us can't get on the phone when we want to at work to discuss personal affairs. Don't forget that once upon a time you were where we are at. Compassion and consideration is important when working with the public and it's free. After reading other reviews I can see that there needs to be a shake up at this location. remember what goes around always come back around. STAY AWAY FROM THIS LOCATION.

had the pleasure of meeting Dr. Tucker and her staff, and my experience was exceptional from start…read moreto finish. The office was impressively clean, and I felt welcome the moment I walked through the door. I was especially delighted to meet their in‑office service animal, Cosmo--calming, adorable, and truly a highlight of my visit. Dr. Tucker's team was warm, professional, and attentive. The front desk technician greeted me with a genuine smile and assisted me almost immediately. Every staff member introduced themselves with kindness and professionalism, which made me feel well cared for throughout my visit. The X‑ray technician was efficient and pleasant, making the process quick and comfortable. Dr. Tucker conducted a thorough examination and was transparent about my treatment plan and associated costs. I also have to highlight the hygienist--I've never had someone so knowledgeable, precise, and informative. She explained things I had never heard before, leaving me feeling empowered and confident in how to care for my beautifully cleaned teeth. Her expertise is a true testament to the team's dedication to patient education and high‑quality care. I genuinely cannot wait to return for another 5‑star experience. Amazing job, Dr. Tucker and team. With this level of care, I'm not sure why anyone would have complaints. This office truly knows how to take care of their patients

This was a total washout Aspen Dentals front desk needs help.The most un-professional medical…read moreoffice Ive ever been to.The right hand doesnt know what the left is doing.They dont care about the patient just the hoops to jump through to get help.After waiting a week my appt was today and after the greeting I was taken to the exam room The asst scanned my mouth and looked over my paperwork and asked have you been on antibiotics for a week? I told her no I was not informed of this then she said We cant treat you now because of that Frustration level went to the moon with that I told her I didnt know if I could trust you to work on my teeth.I felt like I was their patient for this and they should have prescribed the antibiotics Anyways Im glad you got plenty of customers that you can run them off with mistreatment And I was seriously considering implants. Thank You Good Luck in your business endevours.

I doesn't know about the feelings and the thoughts of other patients, but Aspen Dental staff was…read morevery professional, polite, they care about the patients feelings and they will do any and everything in their power to make you feel comfortable. If you are nervous they will sit there and talk to you along with the doctors who are working your case. I will recommend Aspen Dental to everyone that I know and put out "shouts" for the excellent service that I received. Very very professional, courteous, very knowledgeable and sweet. I will add photos when I receive my new set of dentures.

This place just absolutely sucks. The secretary is never at the desk- had to wait several minutes,…read morejust standing there until she came back. She insisted my insurance wouldn't work and made me call my insurance company. Everything here is super slow moving. They told me to wait for the hygienist to come in and then they forgot about me. I sat waiting in the room by myself for over 40 minutes. When the doctor saw me, he spent maybe 5 minutes with me. When I finally was able to leave, i couldn't check out because the secretary was (of course) not at the desk. I just don't trust this place much at all. Everyone was unprofessional, except for the doctor- but he was largely unhelpful. I made an appointment here as an emergency for a severe toothache i've been having, and the doctor told me i should have the tooth pulled and then left. Didn't give me any recommendations for managing the pain or anything I didn't feel taken seriously at all.

I pain 2,000.00 out of pocket for 3 extractions and a partial that broke in my mouth. They have…read morescammed quite a few patients. My new Dentist requested my x-rays and still waiting since early February.

Will NEVER use this company again. Account was paid up, zero balance as of Nov 2024. Now I get a…read morebill for $24.40 for an item from Jan 24 ! Have not been in the office since July 24 for anything ! Their accounting/billing is ridiculous. Had a lot of difficulty with items paid but not reflected in the account. Not another penny ! I'll take this to small claims court if necessary. Arthur H. #201373346

Do not go to this office !!! Beware !!They will incorrectly bill your insurances, after billing…read morecorrectly for 2 years purposely. Now we owe over $220 ,because they no longer take my daughter's primary dental insurance ,but they accept our secondary dental insurance. It's been this way for over a year. This place is all about the money. THEY MADE ZERO EFFORTS TO FIX THIS.

Hands down best dentist! Fabulous bedside manner, wish there were more doctors like her!read more