I moved to Marquis at Legacy mid July 2026 and everything has been fantastic!…read more Staff is friendly and always welcomes any inquiries. Rent is simple to manage and fair for the location. My concession went very smoothly! Maintenance is friendly and fairly quick to get to requests. I am on the 3rd floor and have nothing but good things to say about the community.

I've lived here for 7 years. Nothing good about living here. Just go anywhere else because it can't…read morebe worse than here. I don't know why they have good reviews, they probably bribed people to write those. People saying this is a nice or safe area are not concerning that is a quality of living in Plano, nothing to do with the apt management. You can live anywhere else in Plano and get the same experience. They've slowly raised my rent every year due to "market conditions", which is understandable. My problem is that same market conditions have brought housing prices lower but they are still offering me the same elevated rate to resign my lease. They are offering $1100 monthly for new leases in the neighboring apartments in MY SAME BUILDING while charging me $1389 which is 26% higher than the unit right next door to me. I brought up this issue with the management staff and they refuse to bring down my rent amount. They only offered me a 1 time $1500 credit which would math out to me still paying 15% more than a new lease. I don't understand the logic or the greed with this company. They have no redeeming factors for living here, it's just a place to live. Here is a list of other major issues during my time here. -no noise control. They have designated playground areas but they let kids run around outside, pool areas, parking lots with no supervision and don't address complaints. My upstairs neighbors stomped so loud they knocked out one of my ceiling lights and management refuses to enforce any kind of noise control. -mice and rats on property. One time a rat died on a busy sidewalk, I called the issue in to management, and they left the rat there for over a week and let it rot 20 ft outside someone's door. -they charge for amenities but frequently shut them down or don't fix them while continuing to charge you monthly. Includes the car wash, pools, laundry rooms. -their back gate regularly breaks or doesn't work with the opening device and they never fix it fully. -maintenance is horrible. I've asked about a mold issue in my air ducts and they brushed it off as nothing. I have issues with the bathroom and sink plumbing breaking with the same issue because they won't fix it properly. My sink was leaking which is classified as an emergency and the maintenance man calls me to tell me he isn't coming today because HE does not consider it an emergency. -they will do some unit checks occasionally and they will come in your place and trash all your stuff to their business and won't help clean it when they're done. -they changed their payment system and my auto pay didn't update with it and they blamed me and charged me extra late fees for something that was their fault.

I had apartment 2927 for the last 6 years and was extremely happy with the location. I parked in…read moreattached garage and walked up carpeted stairs, so I never heard my neighbors. I had a huge outdoor wrap around patio, I walked downstairs and right there is the post office, an open field for my dog, and 50 yards away is a salt water pool. All this with no direct afternoon sun, so my electric bills were lower than others. I am sorry I had to leave, because the staff is very obliging, and the maintanence people consistenly showed and fixed all problems quickly. This apartment won't last long, so check it out today.

I posted a comment about residents picking up after their pets..on community post board...I also…read moreasked that workers not leave beer cans lying around. I also mentioned trash all over property...never being picked up....management rejected the post! All posts must be positive! Great example of how we are price gouged! No one wants to be held accountable for the overflowing trash and filth lying around! Please investigate before you move tonight this property!

Love this place! My husband and I moved in at the beginning of Phase Two when they were still…read morebuilding this place last May, and we have loved it ever since. We renewed our lease for another year. The office staff are friendly and helpful - no, they can't fix everything, they are human, but they work really hard to make sure they can make it a great place to live. If you have a comment, concern, or suggestion, it's taken seriously and addressed to the best of their abilities. The facilities are beautiful. Just come take a tour and see for yourself. The building is LEED certified which means your electricity bills are going to be almost non-existent and noise insulation is fabulous. I hardly ever hear a neighbor or road noise. Yes, rent is a little pricey, but look at what you are getting for your money: A practically brand new, LEED building, with fabulous amenities, in a great location. It can't be beat! Come be my neighbor!

AMLI West Plano is no different from any other apartment complex. Do not be fooled…read more When I moved out of my apartment, AMLI hit me for damage to a stovetop which existed when I moved into the apartment. AMLI will ding you on your way out for charges that you should not be held responsible for. Renter Beware!!!

We toured The Bridge at Heritage Creekside on December 5th and leased on December 8th. Cassie took…read morethe time to show us our options, tour the complex, and answer all of our questions. We are building a new home and needed a short term rental during the building process. We are so happy we chose The Bridge. We leased one of their new town homes and couldn't be happier with the layout and space it provides. Moving is a stressful activity, but Cassie and the team have made it a seamless process. I would recommend them to anyone I knew looking for a place to call home.

Wow, that's all I can say. I'm actually going to say Thank you! If this is the experience for…read moresimply wanting to see an available apartment, I'm not interested. Dodged a bullet after reading the real reviews.

I probably sound like a broken record, but I cannot stop complimenting how wonder the staff at…read moreOakhaven Apartments have treated us. I am a stickler when it comes to customer service and I my expectations are pretty high. The moment we submit a maintenance request they address my issue with hours of calling it in. The AC units are all new and have a wonderful pool/BBQ area. No parking stickers and never have to worry about towing trucks, parking spaces or vandalizm. Today Ruben from Maintenance assisted me with my screen doors and went out of his way they were properly installed. This apartment complex is huge on customer service and I love this about them. Don't just take my word for it.. Book an appointment and check them out: https://oakhaven-apartments.com Thanks, Fernando

One reason I love living here is the staff. Our maintenance…read moreman (Arturo) goes above and beyond and he can fix anything ! He is definitely one of the many reasons to live here!

Moved here in July 2022 with my partner who works at Capital One right across the road. It's…read moreoverall a pretty solid place to live. Our lock wasn't accepting our code day 1 and it was fixed within 24 hours by maintenance. PROS: - Location is great, just be prepared for how difficult Preston Rd is as a whole to navigate during busy hours - Lobby and community areas are always well maintained and clean as far as I've seen, especially the gym and mail room - Our apartment has had very few issues that require maintenance, and they've been quick to respond when we've needed them - Communication. Whenever repairs are happening to the building, there is severe weather, etc the office is very good about sending out emails explaining and giving warnings of what may happen (like water turning off potentially to fix a broken pipe) - Parking for residents is very secure. I feel completely safe leaving my car here (coming from a college town that got wheels stolen a lot) - Overall apartment quality is good. No complaints from us on anything they've provided, appliances, etc. CONS: - Parking garage is TIGHT. Within the first month here I scraped the side of my car trying to leave the garage. Gate requires a sharp turn to get to/from the entrance to the garage and those tunnels are very thin. Beware if you have a large car or truck. - Visitor parking can be very limited, even at weird times. There's a decent amount of it, but my partner and I have had to park our own cars down there ahead of time to reserve spaces for guests if we know they are coming. - Trash rooms get very dirty at the best of times. They're always very sticky and smell awful. Usually not an issue if you use the valet trash, but god do the trash rooms need a deep clean here. - There is a small walking path behind the place, but no real walkable food or anything else but a courthouse and a few drs offices (oh, and Capital One lol) We lived here in the end for 2 years. It has its issues as any apartment will, but none of it has been a dealbreaker for us.

I lived at Windsor Preston for the past year, and while my experience moving in and the apartment…read moreitself were fine, my experience with management during renewal was bad enough that I decided to leave. My current base rent for a 1 bd 1 bth is about $1432, plus a $100/month "credit premium" Windsor charged because they determined I had "insufficient rental history." Despite the name, this isn't a refundable deposit or credit toward anything - it's simply an additional $100 every month. This was especially strange to me because I've also been on another apartment lease since 2020 with no missed or late rent payments. My lease ends November 8th and requires 60 days' notice. Windsor didn't send my renewal offer until September 1, with a September 9th deadline to renew or give notice. My new base rent for another 14 month lease was $1713 - nearly a 20% increase. The $100 credit premium would also continue unless I requested a rescreening, bringing the rent to $1813 before other monthly fees. The crazy part is that I was going to renew anyway! I wasn't negotiating the rent or threatening to leave. I simply wanted the rescreening Windsor's own renewal paperwork told me I could request. Beginning September 1st, I repeatedly called, left voicemails and emailed management. I received one voicemail from the property manager asking me to call back and confirm that I wanted the rescreening. I immediately did so--and then spent the rest of my decision period unable to get anyone to respond. I even contacted Windsor's parent company and eventually got maintenance involved, who opened a high-priority ticket asking management to contact me. Still nothing. With my deadline one day away and no resolution, I finally toured other apartments, found one I liked in Frisco, applied, and submitted my notice to vacate. Only after I submitted my notice did the situation suddenly become urgent. An employee helping from another Windsor property called and offered to cancel my notice and process the rescreening immediately. I repeatedly told her I would agree to cancel my notice only after receiving written confirmation that my deadline would be extended without penalty. I never received that confirmation - but my notice to vacate was canceled anyway. I had to resubmit it. I recorded the conversation, so I have a record of the condition I gave before agreeing to any cancellation. The following day, after more calls to a sister property, I finally got the Windsor Preston property manager on the phone. He apologized and explained that management had been understaffed and spread across multiple communities. I told him I understood being busy, but I couldn't justify signing another 14 month lease somewhere that had been essentially unreachable during a time-sensitive renewal. He processed my notice to vacate while we were on the phone. I've since been approved elsewhere. For additional context, a colleague in a 1 bd 1bth at Windsor West Plano told me their recent renewal went from somewhere in the $1700s to somewhere in the $2100s. Obviously that's one other person's experience, but prospective Windsor renters may want to ask what renewal increases have looked like for existing residents. When I originally toured Windsor Preston, I asked whether they offered move-in specials. The property manager laughed and told me they didn't need to because the community stayed around 98% occupied. That comment hits differently now. My apartment itself was fine. My move-in experience was fine. Management responsiveness once I was an existing resident is why I'm leaving. I was prepared to accept a nearly 20% rent increase, potentially continue paying the extra $100/month, and sign another 14-month lease. I wasn't trying to negotiate. I was literally trying to give them more money and stay. Full review posted on r/Plano.

One of the best places to rent near UTD. Highly recommended! The community is beautiful, the staff…read moreis really helpful. Community events were really fun.

I had a very disappointing experience with the application process at this apartment complex…read more I provided the rental verification they requested, only to later be told that it was considered insufficient. I was also told that my credit score did not meet their requirements, despite never being provided with a specific minimum credit score requirement before paying the application fee. Had that requirement been clearly disclosed upfront, I could have made an informed decision about whether to apply and pay the fee. For additional context, I have been renting for 18 years and have never been denied for an apartment during that time. This was the first time I experienced an application process like this. What was especially frustrating was the lack of communication. I followed up to inquire about the status of my application and received no response. Days later, I received rejection emails stating that the rental verification and credit score were the reasons for the denial. At the end of the process, I was left with money spent on an application, time wasted gathering documentation, and very little communication or transparency. Applicants deserve to know the qualification requirements upfront and to receive timely communication about the status of their application.

I am amazed! This place is awesome! It's better than a typical extended stay! You get a full…read moreapartment. We were moving from San Diego Ca to Dallas. Our apartment wasn't ready to move in yet. So we found Water walk on google/ apartments .com. You can choose 1,2,3 bedroom brand new modern apartment. Either for an extended stay or permanently. The main difference is the customer service, the above and beyond attitude they have which makes you feel so welcome! Amy was the person at the desk who greeted us with such open arms and personality! Super friendly, great honest smile, she created a very memorable experience as we were checking in! She made sure that we were able to get the best pricing available in a fast , courteous, efficient way possible! We love Amy and will always remember how awesome she is!!! The customer service from every single staff member is extremely above and beyond! When they see you, they don't go without greeting you, asking if everything is good? How was last nights stay? Is there anything you need or have questions about? They don't go without wanting to make your stay everything you don't expect!!! I know because I've been in customer service for all my career! It's hard to find even the slightest smile and acknowledgement from employees these days and their kindness and service is a real breath of fresh air! Definitely appreciated since we were moving and everyone knows the stress and aggravation of moving! This place looks as nice as most hotels and apartment complexes! Don't get me wrong it's not the Grand Hotel but it feels like a home you'd like to spend many nights in. Although it's an extended stay, they treat you as if you are VIP in the Grand Hotel. It's your apartment for the time of your stay, you can request room services or you don't. They provide a full kitchen (full sized fridge, oven/stove, microwave, toaster, coffee pot, utensils, glasses, wine glasses, dinnerware, cutlery, trash bags, rolls of paper towels) full nice bedroom with storage, full bathroom with some storage, also a full washer and dryer in each unit! Dining table, couch, chair, rugs, art, lamps. Very comfortable! Pool! Computer to use and a great complimentary self serve coffee bar! With a 3 night stay they off you free grocery delivery (you are issued credits you apply to groceries from Albertsons through their website) it was very convenient as it came the very next morning! We are very easygoing and understand that others that may be staying can be very disrespectful no mater where you are. It's easy to overlook those kind of jerks when you have a place like this to come home to and everyone that works there is phenomenal!! I will definitely suggest this place to everyone I know who will be traveling and in need of a great place to call home for a while!!

Waterwalk has been absolutely wonderful! They provide plenty of dishes, cups, etcetera. They even…read moregave some pods for the dishwasher! Everything in the room was high quality as well, granite countertops and comfortable mattress, with many other wonderful features. For example, they put classical music on the TVs when you first walk into the room. The TVs are awesome as well! My friend and I played switch the day I checked in. Everything was easy to setup and very accessible. Best part about the room has to be how large it is. It easily has as much square footage as a single bedroom apartment. The staff are extremely helpful and super friendly. The whole hotel is very modern and new. The rates are very good value and I highly recommend giving them a shot. They even have reduced rates for stays longer than a week!

I love living here! Very clean environment. The current leasing office team Omar, Jared, and Lukus…read more is the best. I highly recommend this living environment for its great staff, location, and cleanliness.

AVOID THIS PROPERTY AT ALL COSTS: Unethical Billing & Pest Infestation…read more I lived at The Lyla Apartments in Richardson, TX, until January 2025. We terminated our lease early by agreement due to severe cockroach infestations and chemical exposure that made our home uninhabitable and hospitalized our dog. Upon move‑out, I received a final account statement from our previous property manager showing $176.12 owed. Months later, the new manager, Precious, fabricated a revised statement adding over $1,700 in false "insufficient notice" fees and sent it to collections, damaging my credit. I have both statements in writing and proof of the agreement. Despite providing this to management, they refused to correct the error. Renters, be warned: this property does not take accountability and will alter your charges after you leave.

This is probably the longest review I have ever written…read more I have lived here in the past back in 2019, I enjoyed the community so much that I came back. It's safe, peaceful, and quiet for my family and I. I love the location because I have access to both major highways. However, I was a little hesitant because what I use to pay compared to what I currently pay for the same floor plan is pretty crazy, but seems normal with the market. Everything have been renovated since and I do have an attached garage with a yard. I could have went to a cheaper property. What really won me over was Layne and Georgia. I suddenly had to move and been to so many properties. The quality service and the treatment I received was beyond amazing and was consistent . The apartment was ready, but need some tweaks here and there. The office and the maintenance team were so quick and on it. I submitted my requests one night & the maintenance crew were already working on my requests the next morning. I spoke to Manny and he was so nice and informative. I'm pretty confident that I made the right decision choosing prairie creek as my home.

This community started out as a great place to live. It felt like a home to us. During the past 2…read moreyears with management changes we have been misled several times. We were told we could have a gas grill at first which I agree the office leasing assistant misinformed us but then we were told we could have an electric grill. Even the current manager at that time had one. We received a lease violation for using ours without any correspondence from the office which is a big issue with the current management group. We were told we could not use a electric grill because the City Fire Marshall said it was not permitted. I called the City office and was told that he did not say that and as long as it was 10ft from garage you would use it in the city. Now we are told that it is a Cortland thing...Ok fine...we use the grills around the pool areas that may or may not be locked or may or may not be out of propane. Again lack of communication from office. We have lived her for going on almost 4 and half years. We enjoy the outdoors so we hang out in our garage and watch football, play darts etc...and sometimes have friends over. We just recently received another lease violation staying that we cannot use our garage except for storing vehicles or storage. We did see that in our lease but no one has ever not let us do this. In fact I have always been able to use the garage for whatever we wanted. We are very respectful of our neighbors and have had the same ones for years with exception to one. They have even come over from time to time. We shut everything down or lower the volume at 10:00.... I feel uncomfortable with the situation we are being handed. I feel like we are being confined to the inside of our apartment. I have walked about and see flags handing from patios (that we were told we had to take ours down couple years back)...vehicles over fire lane that we were told you would be towed....even a pool table in a garage where that resident hangs out with friends. I feel like the rules do not apply to everyone. This is a non smoking community and if you walk around you see and smell cigarette smoke and marijuana... If the office would walk the community like I would if I was management they would see these things. In the summer, I cannot count how many times the restrooms have been locked at phase 2 pool. They should be open for the residents to use to keep the pools clean. The phase 1 pool in order to use that restroom you have to go through a coded door to the gym tracking water through there. We used to be able to use the outside door. I really did love living here and even referred people here. It was once a great place to live. I want to stay here but not sure I feel comfortable. I know that there has been a company that has acquired the property and if that is true would love to see what they can due to make the community great again. I want to feel like they care! One last thing----The maintenance team is TOP NOTCH!!!!!!! They are the best maintenance team I have ever had!! Very disappointed resident...