BAIT AND SWITCH SCAM... BEWARE!!
I purchased 1.5cc of Radiesse for nasalabial fold as advertised by this merchant on Groupon.
When i got there, the wait before being moved to a room wasnt bad. When the "Dr" walked in, keep in mind, this was the first time i had been there or seen her, she never asked why or what procedure i was there for but instead, quickly introduced herself as Dr Kump and proceeds for the next ten mins telling me just how awesome her prices and business were and what products are kind of "hot" products on the market right now. Not once mentioning Radiesse as an option in her spew.
Anyhow, once we finally got to the procedure I was interested in, she didn't ask what coupon option i got but talked overme, telling me she'll only use Resylane and nothing else for nasalabial folds. She kept trying to convince me this was my best option over everything else. The pressure was overwhelming so i asked for some time to think.
She then left the room and went into the room next to me. I could hear the same speech, like it was rehearsed....trying to convince the customer there, a slightly older lady, to use something other than what was purchased...
She returned after a while and asked if I wanted to move forward with her "choice " of product. To which i responded by insisted on the Radiesse i had purchased. This woman was not happy to hear this. She quickly transformed, nano seconds, from a professional, sweat talker to what I called the devil. The most unprofessional behavior I've witness to date. She had been leaning forward slightly towards me, upon hearing my response, she quickly straightened up, face turned unkind, and told me she won't give me the product, " I won't do it!!" Where her exact words, and stormed out saying i should contact groupon for a refund. I was stun and speechless.
As I was leaving the room, I saw her walking across the hallway and told her her operation was a bait and switch operation and that I would let groupon know.
Oh,...during the few minutes this woman would actually let me get a word in, after her claim that Radiesse was not recommended for nasalabial fold because it was not a "soft enough gel" and how she had malpractice insurance ( ...?!), I asked why it was listed on her Groupon as an option for Nasalabial fold.
She then went on this rant about how Groupon was responsible for the misleading information on her products. She said groupon had complete control over what was advertised and how she hasI been fighting with them for "a long time" for incorrect product information on her listings. I knew this was BS because i am a business owner and have advertised on groupon in the past.
GROUPON, DO SOMETHING AND STOP THIS SCAM! run a stint on this business and put a stop to this.
I will do my part to report this to the BBB read more