I recently went to Ashley`s to purchase apartment furniture for my son College Graduation and his new apartment. The first day I visited the store a very nice lady name Sixta assisted me and was very kind and helpful but I did not find what I was looking for at that time. I then visited Mealey`s, and Raymour & Flanigan in the same area. I still had not decided but noticed that between Mealey`s and Ashley`s I might have an option .for an Apartment size sectional. The next day I planned on returning to purchase the above mentioned sectional from either Ashley`s or Mealey`s. The single and only reason I choose Ashley`s was Sixta and her kind demeanor and pleasant personality, along with great customer service. Upon arriving at Ashley`s I asked for Sixta but it was her day off , I was about to leave, but a very nice lady named Kay said she would make sure Sixta received credit and that she could help me. I accepted her help and she was great , just like Sixta. She was patient with me as I asked alot of questions and wanted to purchase more stuff. Eventually i did purchase the sectional and found the two ladies I dealt with to be charming ,funny and pleasant. I could ask for nothing more. But wait, then i went to check out and another lady named Tabatha had noticed Kay and I sharing a few minutes of laughter and she jumped in like she had been talking to me the whole time. Loved the experience and all 3 ladies are top notch at what they do. i own my own business , so I understand how important customer service is with these big companies like Amazon taking over the retail market. I do see the convenience ,but the customer service cannot touch these 3 ladies. Thank you Sixta, Kay and Tabatha. I will return for more purchases in the future, just because of you all. . read more

ABSOLUTELY AMAZING!! My husband and I had ordered our living room furniture from Mealy's Furniture at the end of May, after waiting about 2 months they finally delivered last week only to deliver a defected coffee table and love seat. Every salesperson and manager at that store was incredibly rude and made no attempt to help us. We finally cancelled our order with them and drove straight to Ashley's. Jermane at Ashley's is the absolute best. As soon as we walked in he greeted us with a big smile. We explained the ordeal we had gone through with Mealy's and he was just appalled. He immediately reassured us that we wouldn't have that problem with them. We found an even better living room set along with coffee table and they gave us amazing discounts because of what we had gone through even though it wasn't their fault. Not only did they give us great discounts they rushed our delivery. I was so taken back by the kindness I received that I even got emotionally in the store. I can honestly go on and on with how great that entire staff and the customer service is there along with how great the prices are. I will continue to spread the word and I hope this post encourages people to shop at Ashley's Furniture Whitehall!! read more

Update: the couch did indeed not fit in our townhouse after we explained the dims we needed to get this up the stairs. Measurements are important! We were not able to get the long sofa portion of our sectional into our living room, it says it's 92" where it's actually 93" and some change. We called Ashleys and requested the opposite side chaise dropped off since it's smaller than the sofa and have the sofa picked up. At first we were told we'd have to pay $300 for a delivery and pick up fee, which is insane since we are requesting a smaller piece of furniture delivered. Greg the manager is working with us to get us the chaise dropped off and the sofa picked up with the fees waived. We are thankful that Ashley's has reasonable managers like Greg who can see why paying $300 for a smaller piece of furniture would upset a customer. I was ready to send the whole couch back and ask for a refund, but Greg really made me feel valued and heard. Thank you Greg for your outstanding customer service! I hope to not have to leave another review because the fees did not get waived, but I will keep Yelp posted on Ashley's value in their customer's satisfaction with their service and products. read more

We purchased a dining room table set several months ago and recently purchased a complete bedroom set. We are very pleased with Ashley Furniture at Whitehall, PA. We are now about 90% Ashley Furniture in our home. We love the styles and quality. This location also assisted with a replacement part for a recliner that wore out after years of continued use. Both of our recent purchases were arranged with Alex Q., very pleasant and knowledgeable sales associate. During our recent transaction, we also met Tina, the location Manager. She was very knowledgeable and wonderful to talk to. During our conversation, we learned that this location and several other Ashley HomeStores have changed ownership in this region just a couple months ago to a better more established Ashley ownership who promotes exceptional service. If you have been here and had a poor experience as other posts have indicated, you should revisit the store. I hope you will see the change and have a great transaction like we had. read more

DO NOT BUY FROM THEM! We had a delivery all set up, and received multiple confirmations that we were getting the delivery, and 1 hour before the scheduled delivery, the store called and said, "They cancelled it". The reason the furniture didn't make it to their 3rd-party delivery contractor. Then they said it would be another week before they could deliver it again. WE GOT RID OF OUR FURNITURE BASED ON THEIR DELIVERY CONFIRMATION! Called the store; they hung up. Asked for a manager, and we were told "All had the day off". We should have known not to do this, when we were purchasing from them another person was screaming at them in the store due to a delivery. NOW WE HAVE NO FURNITURE TO SIT ON!. DO NOT BUY. Update: They did not cancel the order with financing so we can now add attempted theft to this post. Also Ashley HQ contacted me stating they are now investigating , not hopeful but let's see read more

Horrible experience with Greg the so called manager. Me and my husband of 20yrs decided to buy our forever furniture. There was a nicely dressed yet slobenly looking man. Talking to a blond. The gentleman obviously had no self respect. You could tell the last vegetable he consumed came with a side of ponzu sauce. Later I told him I was a veteran. He replied asking how many babies have I killed? Boycott WTF. Whitehall Pa. Very last thing I expected with veterans day coming was him asking how many babies did I kill. Greg Gentry. Is rude. And he stated over the phone he goes for drinks with the blond instead of going home to his 2 kids and wife. He stated it's a franchise and he has no boss. This entitled thing believes in a world without consequences. Worst part was him mocking my anger caused by my PTSD. It's not right. read more

My husband and I came into Ashley Furniture for a particular item I had found online. Alex, welcomed us at the door, and provided us with space to continue to browse through the store, but was also readily available to answer any questions we had with real helpful answers. We purchased our item, and despite the fact that it was delayed in delivery, he continued to deliver us with excellent customer service by keeping track of the order, and letting us know how he can continue to assist us. We knew we were taken care of. When we came to pick up our furniture piece, we were VERY pleased with how it looked. Alex's customer service along with two of the cashier/receptionists that we were working with the night we picked up our item, exceeded our expectations. Thank you! read more

I went to the Ashley store in Whitehall, Pa to check out an item I've viewed online. Alex Q greeted me right away and walked me to the entertainment center I was inquiring about. He was knowledgeable and honest about the product. I didn't feel pushed or forced to buy any warranties (like you get in most places) and was given an option to return if I decided to get one. Tabatha checked me out and was very personable and pleasant. They both apologized for the store advertising they were open until 9 on Saturdays, but was actually closed at 8 as I went at 8:10pm the night before. The manager Tina was also pleasant and her and Tabatha made sure my needs were met at the end of my transaction. I overall had a good experience! read more

To Whom It May Concern: Hello! We were shopping at your store in Whitehall and to r surprise we seen Jill Perlman, a person that we always do business with when shopping at the Ashley Store in Quakertown. We hope u realize what a wonderful,friendly and professional person u have. She knows and answers questions about any piece of furniture u have on your showroom floor. She is the type of person we just love doing business with. If any of r family and friends need furniture, we always try to send them her way. She makes time for u, no matter how busy her schedule may be She is a wonderful asset to ur store! Sincerely, Cyndi and Duane Pape read more

I stopped in for patio furniture and was immediately greeted by Kay S. To say that she was helpful is an understatement. This young lady went above and beyond to help me with my selection and in obtaining the price that I was willing to pay for it. I also needed a patio umbrella; but, there were none available in the store. She pulled up selections on her phone and told me how to go about ordering online. She was amazing and she should be the store manager as opposed to the present one that is there. Kay S. is the ONLY reason that I would ever visit this particular Ashley Home Store. She is a tremendous asset to this location! read more

My family and I walked in there a few days ago in need of new couches for our living room. We were instantly greeted as soon as we walked in the store and pointed in the right direction of exactly what we were looking for. We weren't set on the option we saw right away, so they were very understanding that we wanted to think about it and come back. After looking in other places and coming back, they gave us a price that couldn't be beat! Great staff and very welcoming. The sales associate Stephanie was most helpful and super friendly to us! We would shop there again anyday! read more

My boyfriend and I had a wonderful time here! We bought a sectional, loveseat, ottoman, and we even bought a dining room table - which we didn't expect to buy but did anyway! We went in on 5/13 and had a great experience with Kay. It was such a relief to be able to walk around and then come to Kay when we were ready - we just had a horrible experience at lazy boy where the saleswoman literally drove us out of the store. So we came to Ashley furniture with an already sour experience but Kay turned it around and we left so happy! We can't wait for our furniture to arrive!! read more

By far the best shopping experience we ever had. Kate and Kobi were amazing to work with. The service we received was nothing but exceptional. Greeted by Kate when we first arrived, she led us to the sofas and explained all the details and answered all questions we had. Kobi was super friendly and helped us pick out the perfect accent chairs and sofa tables. Overall we had a wonderful time shopping and the prices were right in our budget. In the future, this is the only store we will shop at. Highly recommend! read more

I had an amazing experience at the Whitehall location with all employees and specifically Greg Gentry. Greg was incredibly helpful, suggested items that would go well with what I picked out and even inquired about the living space the items were going in to help me pick what would fit best. I left getting everything I needed at extremely fair prices. I never felt any pressure like other furniture stores do either. I will absolutely shop here again and will always ask for Greg! Thank you! read more

Emily and Bre were absolutely fantastic !! They helped me find my perfect couch and perfect mattress, and frame by letting me try so many different kinds, patterns colors and shapes. I swear we walked around the whole store two times. They were each knowledgeable about each policy and the different couches and what they offer with colors and even if they were machine washable and detach. They were amazing !! Come to this store if you are lost and need some help finding the right pieces. read more

Awesome job. Stopped in on Memorial Day weekend for their sale. The sales rep Neil was very helpful and made great suggestions. They offered competitive prices and quality furniture. Everything arrived in perfect condition on the exact date we agreed on. They gave me a courtesy calls 2 hours before arrival and again 20 minutes before they arrived. They had the queen sized bed and mattress set up within 20 minutes. Very professional and efficient. Perfect experience. read more

Dave Berg, Sales Professional, is very personable, pleasant and knowledgeable. He listened to my and the concerns of cousin who was purchasing a queen size bedroom as well as a twin size bed and night stand with mattresses. I was purchasing a king size bed and mattress/box. Tabatha in customer care was also pleasant knowledgeable and complete professional. I will most definitely recommend Dave to other friends and family. I can't thank him enough. read more

We were searching for a twin size foldout bed for our camper and Ashley Furniture was the first place we stopped. We meet salesperson, Dalyss, and told her what we needed and she walked us directly to the exact piece that we needed. Dalyss was amazing answering our questions and letting us take as much time as we needed to look it over. Amazing experience and I highly recommend stopping in of you are looking for furniture. read more

I am giving 5 stars for the customer services and I usually buy my furniture from Ashley home store which are good and quality furniture that last long. the only problem is the price. I feel the furniture are expensive and don't believe in the discount, I still feel like I paid more money for the furniture. I wish I could get good discount. I will recommend the store regardless of the price. read more