Ashley Furniture Homestore in Westland Michigan was excellent. They were extremely friendly and so accomodating, they even let me come in before they opened to get my order in. Levelle was very professional and within minutes I had my coffee table ordered and I was on my way. Thanks, you guys in Westland ROCK!!!!! read more

UPDATE: DO NOT SHOP HERE! After all the issues with delivery for our sectional, we received it two weeks late (10/11). We thought our troubles were over at this point. When I received my second statement for the purchase I noticed there was an additional charge made to my account on 10/31. I did not lose my credit card and did not purchase anything else from the store. I made a fraudulent claim with Syncrony. Upon calling the store they said it was because not all my items were delivered at the same time so it was a charge for the final piece of my sectional. However, all pieces were in fact delivered at the same time. Turns out they accidentally ordered two of the same pieces and charged me for the duplicate without any notification. I will never shop at Ashley HomeStore again. It has been headache after headache throughout the entire process. read more

Service was horrible.  Purchased sectional in late July and the end pieces were reversed in the first three deliveries, finally correct on the forth delivery attempt in mid October.  After finally receiving the correct end piece it seemed a bit too soft when sitting on it.  Upon removing the cover from the bottom there was a busted wooden support and springs were not attached.  Didn't bother with calling as Ashley has no real service recovery in place.  Fix it myself and will shop elsewhere in the future. read more

***DON'T DO IT***BUYER BEWARE*** DO NOT BUY ANYTHING FROM ASHLEY FURNITURE... READ THE REVIEWS. Before I read the reviews, I purchased a bedroom set, dining room set, and living room set from Ashley Furniture. I was given a four week date for delivery, which was a little long but I was good with it. That four week date came and went. I called the store and they stated that the date was "Tentative" and that some of our furniture was on back order. After assuring us they will have all of our furniture delivered on this new date. They then gave me another date three weeks out. This date comes and they only have the bedroom set. They start to unload the bedroom furniture and discover that they don't have any of the hardware to put the bedroom furniture together. I speak with customer service and they tell me that the hardware is in a warehouse in Tennessee (I'm in Michigan) and that it will take 7-14 days to ship the hardware to me and then I'll have to schedule a new date for them to come back out and put the bedroom furniture together. They give me another date two weeks out for the rest of my furniture. A week before this date I receive my first bill for the furniture that I still haven't received. The delivery date arrives and they start to unload the truck and wouldn't you believe it, they don't have all of my furniture.......This has been an absolute nightmare. Don't buy from Ashley Furniture. read more

Awful! Ordered a couch and a chair on 8/1. Was told we should receive by the end of August. End of the month rolls around and we hear nothing. Called into customer service was told it would be delayed until October. Understandable, we are living through unprecedented times and I get that things will be delayed. End of October rolls around and still nothing. Call in again and told most of the pieces will be in by November 4 and the final piece of the sectional is status unknown. Once again, the date comes and goes with no update. Call in today and are told that they have no status at all on our order and that the pieces we purchased could now have been discontinued and the rep has no idea on the status. We were advised that we should go into the store and either get a refund or purchase something else in stock. This is completely unacceptable! We paid in full for the items on 8/1 and never once received any updates on the status of our furniture. We had to call in several times and wait on hold for 45 mins to an hour each time. Then we are told we probably won't be receiving the furniture we paid for??? And they were not going to reach out and tell us this, it took for us to call in for them to let us know? Not to mention this store is not close to where we live, now I have to take even more time to drive to the store to maybe get this resolved. Terrible customer service and shady business practices going on here. It has been a complete nightmare. read more

I will never buy furniture from Ashley again, nor will I recommend it to anyone else. We bought furniture in February 2019, it is now May and we are still trying to get the broken pieces that were originally delivered replaced. Contacting anyone and then getting help is a nightmare! read more

Started with several missed delivery dates. Once the delivery occurred the delivery guys were very good and set everything up without incident. However I did a warranty on the stuff I bought and one of the drawers on the bedroom dresser cracked for no apparent reason except maybe a bit dry in the house, but of the other 4 pieces had not had any issues. Called them, they had not posted my stuff to the warranty center so I had to get the actual physical receipt, called and after 4 weeks of calling, they still have not gotten me the receipt. I ended up finding my receipt and calling the warranty place myself. I will never buy anything from this store again. Just the worst experience I've had. read more

I ordered my living room furniture (not custom) November 23, 2018. The salesperson said the longest it would take for delivery would be three weeks. I called three times and delivery was December 19. I got rid of all my old furniture. I called on December 18 and they said the manufacturer hadn't shipped the furniture to the warehouse. But my two end tables should arrive on December 23. For Xmas, I had no living room furniture! I received my couch and love seat on January 15. Then received my two end tables on February 2 and then chair and ottoman on February 13. This company has no correct communication to its customers. You talk with them on the phone and they'll say everything is in the local warehouse for delivery but when only get two items. The text you receive will have 5 items listed but only 2 are delivered. The senior management for this company better get this fixed or they won't be successful. The customer service people can't do much of anything since it is how the process is set up. If they had a tracking system from the initial order, that would be better. It took almost 12 weeks to receive my whole order. Not once did they offer to pay for shipping or reduce my bill for my troubles. read more

Ashley Homestore Westland, MI (not sure why it's saying San Francisco) I am willing to give what little credit is due from my experience at this store. Shopping in store and ordering our furniture was a great experience, but that is where the positive part of our experience ends. We ordered our furniture on July 6th and worked with the store manager, we were told the furniture should be to the Westland store by July 11th or12th and could be delivered anytime after that. We ordered things that were in stock, no custom pieces were ordered. Well, those dates came and went and we hadn't heard anything from the store so we decided to call a week after it was originally suppose to be there since we STILL hadn't gotten any sort of phone call (whether that be telling us it was going to be late or that it was actually in warehouse.) When I called, I was informed that our furniture would not be at the store until July 31st at the earliest but no later than August 1st. While I understand things get delayed, a customer should not have to seek that information out. August 1st came and we still had not heard from the store...so we call again. We were informed that our furniture was delayed yet again, and would not be there until Saturday August 4th. At this point the earliest it could get deliver was Wednesday the 8th, and we arranged to receive it Friday the 10th. Friday comes around and thankfully they arrived towards the beginning of our delivery window, the bedroom set we ordered is absolutely beautiful. They start unwrapping the couch and the first piece is wrong, luckily it was the only piece that was wrong. The incorrect piece was not the same couch in a different color, it was a gray leather piece while the couch we ordered was fabric and cream colored. It's noted on the sign off sheet and we were told we would hear back from them by the end of the day about what happened and when we would be getting the correct piece. SHOCKINGLY, we never heard from them and had to contact them yet again. I called the store Saturday afternoon, talked to a woman, and she said she had to talk to her supervisor but she would call me back shortly. SHE NEVER CALLED BACK! Monday comes around, my boyfriend calls the store (since they can't seem to make outgoing phone calls) and they tell us we won't be able to get the correct piece until AUGUST 27TH and that they need approval from corporate to compensate us in any sort of way for the many mistakes that they have made. When a company makes a mistake they should do everything in their power to correct the mistake ASAP. There is no reason it should take almost 4 additional weeks to get a piece that is in stock to the home of a customer where it should already be in the first place. Here we are, almost 7 weeks after we ordered our furniture and we still don't have it all. I love the furniture we got from this store, but the experience with the people that work there has turned into an absolute nightmare. read more

This store is the worse furniture store I have ever dealt with. Their sales person Eldon Thompson lied right to my face about when my furniture would be delivered and I didn't know it wasn't going to be delivered on the expected day until the night before. Then he said it would be delivered two weeks later and come to find out the furniture is on back order and he never rescheduled the delivery anyways. I finally had to drive 30 minutes to the store and cancelled my order. Or so I thought, he did it once again he lied!! I was waiting for the credit to come through on my card and after 12 days it didn't, I called to check and he never cancelled my order. I'm so fed up with this crap, I could scream!!! I now have to pack up my sick daughter and drive back to the store because no one will answer the phone there and try once again to cancel the order. I'm surely NOT going to TRUST Eldon Thompson (sales person) to get it wrong again. I would never purchase anything from this store again. If you think this is just me upset... Please read many other reviews out there about Ashley Furniture stores and you'll totally understand! read more

This has been the worst customer service we've ever experienced. List a few reasons of the many.. promised furniture by a certain time to keep our business, we were told 4 weeks.. but that didn't happen week 7 we received half of our furniture and all of sudden our kitchen table was on backorder for another 2 weeks.. the delivery guys destroyed the legs on our couch.. the kitchen table chairs were so uneven we couldn't even sit in them.. once our kitchen table finally got delivered 6 hours past delivery estimate time at 9:30 pm they installed the legs upside down.. here we are a week later we've taken off work waiting for someone to come repair the table since 3:00pm it is now 9:20pm and still have not received a call, now Ashley furniture is closed, when we called today they said they'll get there when they get there? We've wasted so much time and energy on the phone with them just trying to get furniture delivered.. go anywhere else for furniture but here. read more

I ordered the Grey Baystorm bedroom set. They set up delivery in the store. When that delivery date was approaching I called to see why I hadn't heard from anyone about the delivery time. The corporate supervisor did give a discount on delivery at that point and refunded my card back $58.00. They set up another delivery date, the delivery guys came out almost all of the furniture pieces were damaged. My husband called the store to let them know. The supervisor at the store said that the furniture had to remain in my home until they brought out a new set, plus give us 15 % off our purchase for the inconvenience. Since the delivery men knew that there was going to be a new set coming out they didn't complete the assembly of the bed and left the screws out of the top bed post for the canopy bed. Fast forward a few days later I was in my room and was not aware that they had left the bed unfinished the top wood beam of the canopy fell down and landed on my foot, fracturing my toe. I let corporate know what happen and to see when was my delivery coming. After talking to corporate I learned that they had never actually set up a delivery date or processed a 15% off discount. I spoke with a customer service representative named Pricilla that was able to get my 15 % off process and corporate scheduled me another delivery date. When they brought out the new furniture they didn't bring all of the furniture that was to be replaced and the furniture the did bring was damaged. We call corporate and spoke with a supervisor named Shawntez, he was very rude and told us we can't get a refund, and that his word goes and nobody could over rule him. I called the Westland store and spoke with Melody, she assured me that they would process a refund for me but we had to keep the furniture in our hoe until they scheduled someone to pick it up then they could process a refund. I told her no because my home was unsafe due to the bed not being fully assembled and how it broke my toe, I informed her that I have a baby that crawls around on the floor and I don't want a piece of the bed to fall off on to him. She arranged for the delivery men to take the bed and dressers. However, she said that the 2 night stands and the media chest had to stay until they could get someone to pick it up. Her and Pricilla allegedly put in a escalated claim so that the refund could be processed faster 3 days later I haven't heard from them or corporate about my refund and every time I call they keep passing the buck. Corporate says its the stores responsibility and the store is saying it's corporates responsibility. Meanwhile I don't have a bed to sleep in, my husband recently had back surgery and has to sleep on the couch. This company is unorganized and has the worst customer service. The policies that they have in place is not driven towards making their customers happy. read more

This is a long story so stay with me! If I could give zero stars I would. I'm writing this for my father who ordered his furniture on September 11th! Our original delivery date was September 29th, they never called to tell a time. We called and apparently it was never set up? So they gave us a new date of October 10th! Again the same thing happened. So after multiple times of the same answers and ring around getting transferred from person to person with no results we still dont have any furniture. It is November 9th and no furniture! My brothers dont have mattresses my dad no couches. (He moved from NY to be closer to them and he has nowhere for them to sleep still!!!) So can you guess what the problem is now because for 2 months it was they only had part of the order ready? Now it's at the wrong wearhouse, they don't deliver to his address. So now it's our problem! They are "sending" him a check of 400 to get a uhaul! (I'll believe it when I see it) now we have to drive 2 hours there and 2 hours back to get his furniture and set it up ourselves after we paid for delivery! As far I know they stole the 3000 my dad spent at there store, its completely unacceptable! The sales associate was nice and helpful and was the only one willing to help, that's the only good thing I can say about our experience. So unless you have months to wait on your furniture I would go to art van who delivers everytime when they say they will. read more