1. Albert's Furniture

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Wayne, MI

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Albert's Furniture

4.1 (9 reviews)
Open • 10:00 am - 7:00 pm

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IKEA

IKEA

3.1(513 reviews)
5.5 mi
•$$

After the check out line, there is their mini cafeteria. They sell pizza and cinnamon rolls and…read moreother small items there. I was craving and a cinnamon roll and decided to try theirs. It was less than $2 and was heated and good! It was handed to me in a bag (I was hoping to eat it on a plate but guess this is mostly to go stuff). I would probably get it again though. Very affordable.

If you're one of those that love IKEA, it is quite the destination! There are some that find the…read moreplace a bit overwhelming and that's fair, it takes some time to get through the cornucopia of items, choices, products and visuals. If you want an "in and out" place, this probably wouldn't work, but if you want a true shopping experience, this is it! It's bright, colorful, interesting and there are massive amounts of items to choose and enjoy. There is also the advantage of being able to look at a piece of furniture, for example, and take it with you that day. So many convenient items as well that you know you want, but you haven't found it yet, it is here! Of course, being a food lover, I really like the cafe! They have the best shrimp salad! Reminds me of the old department store days when I used to lunch with my Mom and feel like a grown up. It's so fresh, tasty and affordable! The famous meatballs, mashed and gravy do not disappoint! The lingonberry jam makes you want to grab a jar to go. Gotta say, even their chicken fingers are good! Another crowd pleaser, the many desserts to choose from! The dining room has large windows and a wonderfully bright setting for an easygoing eating experience! Service: there really is nothing to speak of in the store. It's all self-serve and self check out. The cafe people are very nice though.

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IKEA
IKEA
IKEA

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Bill & Rod's Appliance

Bill & Rod's Appliance

3.8(102 reviews)
8.3 mi

​ I feel that this is a company that treats their customers right. They are helpful, knowledgeable…read moreand do what they say they are going to do.

Bill & Rod's delivers good customer service, sales experience, and repair service! I've recently…read moreused both their installation and repair services and can say that the techs know their stuff! Plain spoken, respectful and competent. Great admin experience too. With the exception of the person at the scheduling phone, who seems to never be there, I can usually reach someone with questions. And they are helpful. The products they sell are........well.......the products of today. These are not the reliable, affordable, and fixable appliances of the past. I've even had the mighty Bosch fall apart due to cheap plastic parts. Dishwasher flooded my kitchen! Aside: How do I interpret the fact that my new Kitchen Aid Dishwasher COMES WITH a water leak alarm? A thoughtful precaution or an admission of the inevitability of product failure? My Mom's old dishwasher was 15 years old and never leaked! So, we cross our fingers, sigh at the prices, and hope that it won't fail in 2 years. That said, I appreciate having Bill & Rod's additional warranty beyond the basic one from the manufacturer's. My best guess is that it will be worth it. I've given up on the big-box stores for major appliances. Very cheap products, little customer concern, incompetent admin service, and unresponsive technical service. How about you? Got any experience with those stores? Long story short, Bill & Rod's is doing what they can to preserve a modicum of the old-school experience. We do live in the economy that surrounds us.

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Bill & Rod's Appliance - Bill & Rod's Showroom Picture 1

Bill & Rod's Showroom Picture 1

Bill & Rod's Appliance - Bill & Rod's Showroom Picture 5

Bill & Rod's Showroom Picture 5

Bill & Rod's Appliance - Bill & Rod's Showroom Picture 3

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Bill & Rod's Showroom Picture 3

Gardner-White Furniture - Chair and couch.

Gardner-White Furniture

1.8(148 reviews)
5.5 mi
•$$

I was admittedly apprehensive to check out this store due to the resoundingly poor reviews and…read moreended up with a wonderful experience. Tara helped us with our new mattress purchase without us feeling pressured or pushed. She was knowledgeable and asked great questions to get an idea of what we were looking for, while having us try multiple types. Even acknowledging how awkward mattress shopping can be and giving us time to think without rushing us to make a choice. We ended up with a king size Beautyrest with an adjustable base (which was free as part of a promotion) & cooling mattress cover. All of which they were able to deliver to us the very next day, on a Sunday nonetheless. The delivery team was great as well!

Where should I start this company? Hands down, the worst company I have ever done business with…read more First off, we received the runaround when my wife and I tried to use our credit card for an insurance claim from a previous couch that we purchased. It took five trips to the Canton store before they figured out how to use our credits five times! Secondly, when they delivered our furniture, not all of the items that we purchased were delivered. When I asked where our white chair was, I was told it must be on backorder. It would have been nice if they had made us aware of it. When they tried to deliver our brown leather chair, they did not have the correct pieces. They told us that it would be delivered the following day. After they left, I went downstairs to sit on the brown leather couch when I noticed something. Can you make a guess at what I noticed? Two holes in the drywall, one by where they placed the couch, and the other was in the wall going up the steps. To add insult to injury, the gentleman who delivered our furniture did not say a word about the damage they caused . I'm not sure how they did not notice it's about the size of a fist. It was pretty obvious that Stevie Wonder himself would have seen it. I understand that accidents happen and people make mistakes, but the lack of integrity in not owning up to causing damage to someone's home shows a lack of a moral compass. To me, this suggests that the leadership prioritizes the almighty dollar over customer service. Last but certainly not least was this evening's delivery. When we found out that our brown leather chair could not be delivered that day, my wife received an alert on her phone stating that our chair would be delivered the next day between 4:30 pm and 9:00 pm. Do you wanna know what time the chair was delivered? It was not anywhere close to the timeframe given. Come on, just take a guess. Well, if you guess 1130pm, you are correct. Delivering to some at 1130 a night is a colossal mistake. Who in their right mind would think this is a good business practice? So once again, your incompetent employees and leadership failed, dropped the ball, or whatever you want to call it. This experience the past week, dealing with your business has been a nightmare. They still have not provided a timeframe for our white couch to be delivered. It's frightening to think what's going to happen when you attempt to deliver our last item. If I were a betting I would bet on that you will somehow mess that up as well. I guess what upset me the most is that your company charges Delta airline prices, but you gave us Spirit airline quality service. I look forward to hearing back from you. Thank you , Shane Calkins

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Gardner-White Furniture - Don't want to repeat myself

Don't want to repeat myself

Gardner-White Furniture - This is how bad we got it and we're promised a replacement which no one knows about

This is how bad we got it and we're promised a replacement which no one knows about

Gardner-White Furniture - Don't want to repeat myself

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Don't want to repeat myself

La-Z-Boy Furniture Galleries - Have had it for 6 months...

La-Z-Boy Furniture Galleries

3.3(24 reviews)
6.0 mi
•$$$

Again, Katie is a gem. Her patience and kindness make her…read morean outstanding salesperson. La Z Boy is very fortunate to have KATIE associated with their company!!

La-Z-Boy failed their audition…read more This experience ... is not what I expected for a Michigan-based company known for excellence. It has a whiff of private equity stink. Yup. Blackrock and Vanguard are the big investors. Specifically: La-Z-Boy struggles to sell pillows. I am down-sizing to my retirement condo. I am replacing most of my furniture. After this experience, I will not spend another thin dime at any La-Z-Boy store. We were trying to buy five (5) decorative pillows for $15 ea and a $20 footstool. - Thirty-two (32) minutes - Four (4) sales reps involved at various points The La-Z-Boy whiz bangs at the Head Shed have deployed a goofball tablet-based system to decelerate the sales process and crater the customer experience. Luckily, there is a word for this! "Enshittification" was Word of Year for 2024: the misapplication or decline of technology for the benefit of business/shareholders at the expense of the user/customer experience. La-Z-Boy cannot figure out how-to sell pillows and footstools. Nor could the app correctly total what should have been: (($15*5)+$20)*1.06 = $100.70 It took me less than 10 seconds to correctly total the amount. I offered cash. Exact change. Let me leave, puhleeze. Cash was refused because ... paperwork! Paperwork must be signed! Scanners and barcodes made their debut for retail on June 26, 1974 - nearly fifty-four (count'm 54) years ago. La-Z-Boy has barcodes, but no scanners. Everything must be manually entered, lookups fail, errors corrected ... lather, rinse, repeat, repeat, repeat ... for each item. Whoever the heck is responsible for this (cough) business process ... where did I leave my VooDoo doll? There is also a one page T&C document that I was expected to sign without reading. Two sales reps actually said, "Just sign it. You don't need to read it" and became frustrated when I insisted on reading it, and were unhappy that I took a pic of it. Buy furniture? Spend $10k+. Gawd knows how they might screw-up a warranty claim. Actually; after reading the warranty claim reviews ... I think I dodged a bullet.

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La-Z-Boy Furniture Galleries - The document I was told to sign without reading

The document I was told to sign without reading

La-Z-Boy Furniture Galleries
La-Z-Boy Furniture Galleries

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Walmart Supercenter

Walmart Supercenter

1.8(43 reviews)
7.8 mi
•$

Honestly, I was in a rush the other day to get a remote for my TV. The ladies in the electronics (…read moreI should have gotten their names) were beyond helpful. One lady came to me and asked if I needed help and recommended the type of remote I needed. I thanked her. I was shocked. Not of her knowledge of what I needed. but customer service is rare anywhere. Same at the counter to pay. Very nice, smooth transaction, and said have a nice day. It is a thankless job. Place is not going to be perfect and I found out that the ones who complain STILL go to Walmart. I give credit where credit is due. Never really had a problem at this store. Nice employees.

I have a reason for these two stars. I was shopping for St Patrick's Day, I found this PERFECT…read moreshirt, I went to the changing rooms and they were all locked so I decided to tap the assistants button. Over 14 minutes later still NO one, there was people that could have easily helped that we're walking by, all they did was look at us and leave. So I tapped the button multiple more times, and over 30 minutes later guess what... STILL NOTHING! I was shopping with someone else and they decided to call the operator, over 3 minutes later it was still ringing, then about half a minute later they just hung right up. The person I was shopping with decided to go to a worker and ask for them to open the stalls, and they said they would get someone,,,8 minutes later still NO ONE. After about an hour we went back and they were FINALLY open. The 2 stars were ONLY for the nice outfits. Safe to say I am VERY disappointed.

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Walmart Supercenter
Walmart Supercenter
Walmart Supercenter

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Albert's Furniture - furniture - Updated October 2026

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