Do NOT purchase furniture from Ashley/City furniture! let me tell you about our experience. we purchased 2 barstools. both were damaged. We called Customer Care, and 2 more chairs were delivered. One chair came damaged. We were told to go to the store and find something else. We did that, found nothing we wanted or liked. Company policy is NO REFUNDS. We are stuck with 2 barstools, 1 damaged. Apparently, the product was poor quality because they were damaged upon arrival in a box. Bottom line, if you purchase an expensive piece of furniture and it's damaged, twice. You're stuck with it. read more

We needed a recliner with specific functions, dimensions , and color to complement a room and provide comfort. After looking many places we found the perfect recliner in Ashley ... the Boyington. The recliner had all the correct features and color selections we needed . We are very happy with our choice . read more

horrible store smell badly, product are low quality customer service , sales people are literally trying to get to your wallet fast

We bought a Carynhurst desk and in the showroom it was smooth and flat when you ran your hand across the top. It was delivered a month ago and every other board on the top of the desk are uneven... making it impossible to write on. We filed a claim immediately after checking the floor model again with our salesman. A repair man came out and only took a picture and said he would check it against model. They denied claim and I bought the warranty. I spoke with a supervisor and they will not make it right saying that is how it's made... why would We buy a desk we cannot write on? We have been a customer of Ashley since we moved to Florida in 2015...... we will no longer do business with them. Today...$500 is nothing to sneeze at and a company that will not back the products they sell... should be a " watch out" for anyone shopping in their stores. read more

Well it's been over a month since I reported my second recliner was broken I still haven't heard a word they don't have the part I haven't heard anything they're totally ignoring me at this point I don't care if they ever contact me this is absolutely the worst furniture store I've ever had that misfortune of dealing with! read more

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On October 28th we purchased six dinning room chairs. We wanted to get the chairs early for our Thanksgiving dinner and they seemed like a pretty good value.We received the chairs on November 4th. Upon arrival my wife immediately noticed three of the six chairs had punctures on the cushions. She followed all the instructions, including pictures of the damage and notified Ashley. They said they would send a repair crew to fix the damage. And here is where it all goes to hell. TWICE the repair crew cancels on us. (Now it's past Thanksgiving and we had to use folding chairs.) the third appointment was scheduled without my approval so I had to change it again. So Finally on DECEMBER 22nd the repair guy came, took one look at the chair and said he can't repair seat cushions. I called customer care( I use that term lightly) , explained that I was done with this mess and to pickup the chairs and want a full refund. The nice lady said it was against their protocol to give refunds and scheduled a date to replace the chairs. No offer to compensate, nothing! Finally on December 27th,TWO MONTHS AFTER PURCHASE! We got all our chairs. Needless to say, we will not be doing any business with Ashley. Nor will my friends and family if I have any say in the matter. read more

You know what they always say: first time, shame on you, second time, also shame on you Ashley. This is the second time I've had the absolute displeasure of using Ashley, and, as expected, the experience was par for the course. If you want to hear about my first experience from about 6 years ago, by all means, go check out my page. As far as this one goes, *gulp* let's do this. My wife and I are purchasing new furniture for our home. We even used their sister store, City Furniture (no issues there, they were great). We bought two new dressers and two nightstands. Mind you this is in the beginning of February 2021, so it took 4 months to get here. Covid, delays in shipping, it's fine, I accept the excuses because we love the furniture. Unlike other credible stores like Havertys or even Family Furniture, we had to begin payments on purchase immediately. Whatever, right? I'll have to pay for it regardless. So I make payments of about $110 a month for 4 months. We got an original delivery date of like April, that of course was eventually pushed till mid June. First, they wanted to deliver on a day we were at work. Luckily they were able to reschedule it to a Sunday. But because it's a weekend they could only narrow it down to a 9am-5pm delivery window. Okay, we'll have to make it work. On the eve of delivery, it suddenly changed to 3:30-6:30pm (having received nothing but an automated text after 6pm the night before, and we had just confirmed on the phone that afternoon). I called and was told we were at the bottom of the list for delivery, meaning likely closer to 6:30 (and you know how these thing me actually go). That was too late as we had prior plans for the evening, so I inquired about changing the date. That's where it took a turn. The "manager" told me that I would risk losing the product once it's in the truck. Umm excuse me? Lose the product? Sir, I OWN this product, we have a contract. I paid almost $500 already. He backed that up rather quickly, and insisted he would then speak with someone to move us up. Cut to delivery day, we get a little bump up. Delivery is now around 3:00, perfect. When it comes however, it's just a threshold delivery, meaning they won't even go inside. Just leave it at the home threshold. Mind you my wife is, at the time of this writing, 6 months pregnant, so they were nice enough to bring it in the house for us. We checked and of course we didn't have the assembly package for putting it together. Even though we bought that for their sister store...that they share a computer system with. But don't get me wrong, I didn't deny that service. I wasn't even offered it. It was 500lbs of material delivered into my dining room, and I wasn't even offered the option to have it assembled (had we had, I would have jumped in the opportunity like I did with every other store, we just assumed [I know I know] it was part of it), I would have. Of course when you call "customer care," they won't do anything because you already accepted the items and they won't send anyone over to do it, cause it's part of their policy. Even though the same guys would go to other homes and put together other stuff for other people, but not us now. The manager at the store, Shawn, then got pretty defensive as to his coworker not offering us this incentive to have it assembled, saying "there's no notes about it," and "well it's hard to say whether it was offered or not." No it's not Shawn. It's quite simple to say. Here, I'll do it again for you, "we weren't offered the option to have 500 lbs of material assembled." Thank God he was able to coordinate with a third party group that came next day and built everything for us in about 30 minutes for cheaper. And the thing that bothers me the most isn't the incompetence or the rudeness or the terrible customer service. What bothered me the most was that I never got an apology. No one said sorry for this inconvenience, no one asked what they could do to keep us as a customer or help us gain their trust back. All I got was excuses, finger pointing, and customer blaming. The second they have your money, you are no longer their concern. Their customer care is an insult to the term customer care. Anyway, skip this store. Skip this company. Skip anyone affiliated with them in case the stink of Ashley is on them. They are a miserable company to have to work with, they do NOT care about you, and they will never do what they can to make your experience a memorable one, unless you count this as memorable. God bless and go someone else. read more

The sales associate Roger S. is absolutely fantastic. He has gone above and beyond to help me. He has made the whole experience very enjoyable. Highly recommend! read more

I needed a couch for an apartment for my daughters. From the time I walked in to the time I received my order at home, was less than 24 hours. Fantastic selection and easy to locate what I wanted and if it was in stock. Definitely will be going back for more when the time comes. read more

How rude. Went to look at mattresses. Was told what I needed and wanted. After I said I was looking for something under $3000 I was told if I wanted something that would last just ONE year he would sell me one of those. I left and purchased one down the street. Not sure why Ashley sells a mattress that will only last a year! read more

We were looking for some inexpensive furniture for our daughter's new apartment. When you go to an Ashley Furniture store, prepare to be treated disrespectfully. They don't honor their own email coupons or sales in Stuart, Florida and blame everything on 'corporate'. I went in there with a complete list, figured I should be out in 30 minutes. 2 1/2 hours later I left empty handed due to the arrogance and ineptitude of management. My only advice to their customers is to count your change and your fingers before leaving the store. They are worse than some bad car dealers. They attempt to tire you out so you'll simply succumb to their scummy tactics. Shame on you, @Ashley. read more

I bought a dining room, a tv stand, and a desk from the Stuart store. Delivery of the tv stand came first. The other pieces were not in stock and came later. The drivers were fast but very good. They always called me before they arrived and were very courteous. I had service on one dining chair. They made it very easy by sending in photos. I am going back for more furniture and highly recommend them. read more

Walked through the entire store including the furniture city section and not one person asked me if I needed help. Was ready to purchase a recliner but no customer service. Sales people were there on their phones or tablets and ignoring customers.I am only giving one star as that is the lowest I could give. read more

We walked into Ashley Furnitire Store on Thursday, May 12, 2022 looking to purchase a queen size mattress, boxspring and bed-frame. The salesman Donald got out his tape measure and based on his measurements he recommended a 10 inch memory foam Queen Gruve mattress, a platform base bed frame and 2 signature 5.5 low profile foundation- twin X long. Issue: These pieces are not compatible. The mattress hangs over the platform about 5 -6 inches at the foot of the bed. When turned the other way, the mattress hangs over the platform 3 inches on both sides. Obviously, the mattress is defective (was cut incorrectly by Ashley). The memory foam mattress is Ashley's brand. Yet Ashley Furniture staff stated they don't know what the issue is and will send a tech out to measure each item purchased. Another issue: Due to lack of staffing issues the tech is not available until May 26, 2022. Hoping it is resolved soon. read more

This store was a ripoff! After buying a very expensive bedroom set $7000+ they left us high and dry with absolutely no recourse. First, they sold us adjustable bed and was misinformed how good the bed is, makes us very dizzy, mattress protector $250 very slippery, they refuse to honor complaints and directing us to their customer relations department who gave us round around with no resolution. After two months, mattress turned into a sliding hill on both sides. Now, we are stuck with this very ugly and uncomfortable bedroom set. Be warned with this ripoff furniture company that after your purchase, they will abandon you! Update: Soon after my review, Mr. Bryce from Ashley contacted me and suggested that I send my invoice numbers to Kate@ashley. Shortly there after on Aug. 25, 2019, Elisa an Ashley Social Media Specialist arranged a so called "certified furniture specialist " by name Ramon to come to my home to remedy my situation regarding this horrible mattress and bedroom set. This so called "furniture specialist" took pictures of the mattress sagging on both sides and used a colored sharpie to cover up the peeling of the wood on the bed railings. Mr. Ramon became somewhat belligerent when my husband questioned his certification standards and by whom he was certified; by the manufacturer. To this date, 9/24/19 I have not heard from Elisa or from Ashley in regards to Mr. Ramon's report. If zero star is available, I would give Ashley triple zero for the quality and efforts. Hence, I moved that very expensive and horrible bedroom set to one of my guest room and subsequently purchased a superior quality king size bedroom furniture set from Rooms to Go for a less amount than I paid to Ashley. To be sure, I will never recommend Ashley to anyone. After they take your money, they throw you to the DOGS! read more

Go see Robert, he is fabulous! Friendly, great service and knows his store. He offered suggestions on pieces and gave his input on pieces vs. just trying to make a sale. Furniture was delivered today and we are very happy with it!!! Thanks Robert! read more

I came in today prepared to buy a formal dining set, sofa table, coffee tables, and a formal office desk. I had a list of items I was interested in and wanted to confirm I liked them in person. After spending an HOUR walking around the store pushing my stroller, I left. not a single employee greeted me, asked how I was doing, or offered to help as they saw me carry pieces of furniture between tables to match the set I liked. Employees stood around in red shirts chatting amongst themselves at the cashier stands or hung out on their phones at the front greeting station. It appears the sales management team at this store needs to be replaced with someone who can lead by example and show their team how to sell to customers. I even went so far as to walk around and smile and say hello to a few employees to attempt to engage them- nothing. Instead, I walked out with pictures of the SKU numbers so I can go home and find another store who carrys similar items to give them my business. such a disappointment for what should have been an easy sale. read more

Sorely lacking in customer service. Sales people who don't listen, giving out wrong information and corporate follows right along as not helpful or useful. Purchased a loveseat and got an e-mail to schedule for delivery, only to be rescheduled and then to be told it would be a wait of months to receive it. They also had a special financing deal and we were told no payments until after delivery. Well we got billed anyway. Too many other stores to spend your money at. By the way, we went elsewhere and got our piece within 2 weeks as promised. read more

Well purchased a complete sofa loveseat set Friday July 2nd, salesperson checked the availability, said they had it ready to deliver, Marne the purchase, he checked and confirmed availability and it was a go!! Now they say they don't have it in stock and it will be mid October before delivery!! What they only had one set to sell, or they lie!! You be the judge!! read more

The selection is better than expected, especially if your taste run towards the modern. I found a couple pieces for various rooms and the price was well below the designer stores selling contemporary furnishings. Some of it is a but on the tacky side so you need to have an eye for mixing "high" and "low" pieces. Buying the furniture was quick and painless except for the pressure to add an extended warrantee. You can tell the salespeople either get a big commission on these add-ons or are under lots of pressure to sell them. I also wonder if they know something about the quality of the merchandise that makes them push the warranties so hard. I choice a store pick up which turned out to be a real confusing affair. First I was told to call a day ahead to verify if the items had arrived only to have the stir tell me they would call me once the manifest was checked. Of course, they never called and it took several phone calls with a less then pleasant phone operator to get an answer. I tried all day Saturday and wasted half a Sunday just trying get an answer and schedule my day. Regardless, it was a good deal but will arrange for delivery next time. read more

My girlfriend and I purchased 3,600 worth of furniture through the Jensen Beach store. Our sales representative, Andrew, provided false information at the time of the sale. He informed us that with the in home service we would be protected against any wear and tear over the following 3 years. That's what sold us on a leather bed. The bed was delivered to my future home 2 weeks before we moved in. I was there during the time of the service. Delivery was hectic since there was no A/C and the poor men had to carry everything up two flights of stairs during the summer in South Florida. My visual inspection was not done at 100% because of the that. Two weeks later when we moved in we were covering the bed with new sheets when we noticed a scuff on the rail of the bed. It must have been during or before the delivery took place. Customer Service said they'd review the images. Soon after, I took a deeper look at the bed and found another 3 damaged markings on the bed. One of them looks to be a repair mark. My dispute for an exchange for another bed was denied due to being surpassed my 3 day window of opportunity. Shortly after, I contacted Jay (General Manager) and spent a long while on the phone. The outcome of the call was basically there was nothing he could do for me. He offered me to buy the same bed at a discounted rate. We don't want the bed. At this point it is far to delicate for our taste. My biggest problem is with the sales associate Andrew. Had he not provided false information during the time of the sale we would have purchased a more durable bed. I have a 600 bed that was delivered in sub par condition. This is unacceptable. I'm going to notify the Better Business Bureau with this information and possibly taking this matter to small claims. Buyer beware! read more

I h ad a really good time purchasing my first couch my sales guy was awesome. Donald really Providing me with great customer service.i appreciated everything everything he did for by telling me in detail and showing me all the details of the protection plan and warranty of the product that I purchased. read more

We went into look for a sofa. My sales person Branden was awesome. Not only did I look but I bought a beautiful sofa bed and an ottoman. Fantastic service. read more

Purchased a sectional in June that had electronic recliners and phone chargers. We also purchased the extended warranty. It has only been 6 months and one of the buttons for the recliner is stuck to the on position. It took me a week to even get someone from warranty to put in a claim for me and upon setting up the service request I was informed they cannot get someone out here to fix it for 3 weeks. I explained we have to unplug everything or it is a fire hazard. They told me the service team only services the Palm City, Stuart, Jensen area twice a week and to keep it unplugged. They maybe should mention in the buying process that living in this area service claims take a month. I will not be purchasing furniture from Ashley or City Furniture in the future!! Rude customer service as poor warranty response! UPDATE: the warranty tech came to our house today to fix the issue. He was in our home less than 5 minutes and said he can't fix it. He agreed the issue IS A FIRE HAZARD and the replacement switch should have been ordered for us when we placed the initial complaint issue. He told me someone would call me to discuss next steps In the next 30 minutes, that call never came. I called warranty this evening and was told they had to order a new switch from the manufacture which would take 3 weeks and once we received the part they would schedule the tech to come back out, which will be another 3 weeks. I requested for him to put us on the technicians schedule NOW so we don't have to wait once the part comes in and they said they can't do that. We are now looking at close to 3 months before we told the issue will be resolved. At this point our couch will be broken longer than we even owned it! This company is knowingly allowing a fire hazard sit in our home with ZERO sense of urgency to repair!! read more

Robert the store manager ripped me off, stay out of this junk retail store, their furniture and mattresses are garbage. All the people at Ashley including customer service are trained to lie.Bought a bed came cracked, and the mattress was not the one I bought , when notifying them for 1 year I finally got someone from repair to come look at it. They also agreed with me about the wrong mattress I received and also said Ashley & City are connected and get a lot of complaints, I will never go back and wouldn't even give this dump a star I give a zero! Don't go here you will be throwing your money away. read more

There are two main things by which I judge a company: their product and the way they take care of their customers. Ashley Furniture has failed miserably on both counts. When you walk in the store, the furnishings and decor look very nice but upon closer inspection you will find that the finishes and craftsmanship are substandard, especially for the price. Their furniture is not designed to last (think bonded leather, pressboard and fake marble). As far as customer service --- beware. My elderly mother purchased a desk from the store. It was an impulse buy and she did not measure the space. The desk arrived at her home in a box on Saturday. She told me about her mistake and on Monday morning we brought the unopened box back to the store. We were told that the store has a NO RETURNS policy. Period. No exceptions. She did not know this when she made the purchase. The only paperwork they gave her when she purchased it was a receipt for the price paid which said nothing about their no-return policy. They would not even take it back minus a restocking or shipping fee. They would not even let her exchange it for something else. No options at all. They would not budge, cooperate or work with us in any way. To make matters worse, if she had purchased the desk online versus from the store, she would have been able to make the return. Really? I spent time (too much time) on the phone with corporate Ashley customer service. They took the attitude that "Tough luck, that's our policy and you bought it knowing that". Rude and indignant, refusing to pass me up beyond the first level supervisor. My mother did not know their policy of no returns. Ashley appears to be a legitimate store, not a shady, swindling, fly-by-night scam, so she did not think to ask about their return policy. My mother is legally blind and they had her sign something in the store ("Don't worry about all this legal stuff, it's a formality"), but they never gave her copies or explained to her that once she bought it she could not take it back. Now she's stuck with a desk that won't work for her and a very bad taste in her mouth toward Ashley and City Furniture. Why would anyone buy anything from a company who has a NO-RETURN policy? Don't they take any pride at all in their product or the satisfaction of their customers? Guess not. read more

Great prices. Great selection. Our sales girl jess was great. I wanted to buy a couch today and I did.

Great selections with no pressure. The salesperson new exactly what we wanted and kept us within our budget. I can't wait to get delivery and sleep in my new bed!! read more

After working with social media specialists I was able to get ottoman issue resolved. They were very helpful at this point but can not give more than 3 stars based on overall quality. 5 stars on help read more

Extremely disappointed in the customer service. We bought a bedroom set and after a delayed delivery the end table was delivered damaged. We called right away and were promised a call back to schedule service. Never got the call. We called and spoke to the store manager who said there was nothing she could do. Terrible customer service!! I guess she is just a puppet with no real authority. We will never buy again from Ashley. Waiting on that service call read more

I avoided this store at first, because of the poor Yelp reviews, but I just visited and ended up buying my couch there. I had a great experience, a knowledgeable salesperson (John), and got a sofa at a good price point. Not sure what all the hate is about... Also, the other places I went to had two $$ on Yelp, but this store was much cheaper than they were. Time to set the record straight, I think. Now I see that a lot of the reviews are talking about the return policy and restocking fee. All of this was clearly explained to me by my sales associate, twice. read more

Everything was fine until they dropped off the wrong color couch. They are trying to tell me it is the same couch when it is plainly not. I feel deceived!!! I shopped a long time for the right couch, went into the store multiple times and discussed this very issue about color with the salesman. I was assured there would be no problem. I have photos of both couches that were taken in similar bright lighting conditions. The couch at the store is a medium brown with golden under tones. What they sent me was a dark chocolate couch with red undertones. Not the same color!!! Not the same couch!!! When you spend this amount of time shopping to get it right, it's just not fair for them to change the color on you and cause so much grief. What a waste of my time!!! read more

Ashley Store - different colors - Furniture Stores Near Me - Stuart, Florida

J n Edwin were great very friendly n welcoming worked with us on everything great expierence

I will never step foot in an Ashley store again. They lie to start with, then when you need something they treat you like you are the problem. Once they have your money they do not care about anything else. I'm not going to jump through hoops to get resolution, I will simply take my money to a retailer who appreciates the patron's business. You will do well to heed this and all the other negative reviews if you want a business who appreciates where you spend your hard earned money. read more

Big shout out to Ron Nortelus. Excellent product knowledge, didn't try to oversell us and knew right away which recliners would fit my mothers small frame. Clearly explained all the features and patiently showed how the recliners worked. Excellent experience. read more

Great selection of furniture and accessories. I couldn't be happier with my new bedroom set and amazing mattress. So comfortable. Tip: Get an adjustable base. read more

If you actually want to recieve the furniture you pay for, go somewhere else!! After rescheduling 3 times and each department blaming the other, they had the audacity to offer me a $25 gift card! As if i would ever shop there again. Finally got order cancelled, it wasnt easy. They are NOT customer friendly read more

NONONONO do not purchase from this store. My bed basically collapsed from a faulty bed frame and they did nothing for me because I was A Year and five months purchase. After a year they do not care who you are or what the problem is. I didn't realize I had purchased some pressed cardboard junk and the siderails literally split apart and had this in there. Buyer Beware, buy your flakeboard from Walmart for way less and you know they will take your return years later. One thousand dollars and a year paying it off for flakeboard, ????? read more

Again if I could you ZERO stars I would!!!! Just got off the phone with your corporate office. They said they would accommodate me with the exchange...ONLY if I paid a restocking fee and a delivery fee. I am getting punished for YOUR employees lack of product knowledge and lack of customer service skills. I will NEVER shop Ashley or City Furniture agaian... I just moved into a new house and am in need of all new furniture I will GLADLY take my business elsewhere. Take care of your customers and they will keep coming back. If you don't you will be left with NO customers. read more

Great selection but horrible service. Employees seemed like they were bothered to greet us when we walked in. And then when asked where a piece if furniture was we told where to find it and they pointed in the direction. What happened to walking the customer to the product? Especially in a crowded showroom? read more