I had to give one star in order to post a review. The Savannah store on Abercorn deserves a minus 5 (it would have been lower but the delivery staff were wonderful). I ordered a new bedroom set with platform bed. The media chest was damaged and I refused to accept it. The bed rails were not loaded on the truck, so delivery staff had to return the next day. When they attempted to put the headboard on the frame, the predrilled holes did not align. I now have a bed in the bedroom in many pieces as it could not be constructed. I asked the delivery driver to load it back on the truck as it is useless, but there was no room due to a full truck. I have made NUMEROUS phone calls to the store and customer service. I requested they dispatch a truck to get their junk out of my house, and give me a full refund. Each call would result in me needing to explain the 3 mistakes to different personnel. I would get transferred, or promised I would get a return call. I asked for a manager several times, but they seem to never be in the store. I spoke to my saleswoman, who was useless, since she already collected her commission. I finally had to call my credit card company to start a Dispute Process. I waited 5 weeks, and only ended up with useless furniture strewn on the bedroom floor. I just want bedroom furniture. Totally unprofessional company. Never again will they get my business. Save yourself from the hassle I am going through. Stay tuned! read more

DON,T BUY ANY FURNITURE HERE! Great sales staff but delivery system is the worst. I had to wait 33 days for delivery and day of delivery finally here.... truck got out late and now pushed all the way to 6 to 6:30 on a Friday night! Didn't inform me until one hour into original delivery window...if the truck got out late why wasn't I informed in the morning I could have altered my schedule accordingly. Worst delivery experience I have ever had in 30 years! How about posting the sale on my credit card after furniture is delivered I am sure I would have had my delivery in less than 2 weeks! read more

All be warned about Ashley Home Furniture!! And pass it on!! Picking out and purchasing items at this location was no problem...of course they have no problem taking your money! But getting a delivery date set was such a hassle. When the date finally arrived (three weeks later), one of the delivery techs broke my door threshold. I reported this damage immediately, but it took days to hear from the claims department. In fact, I had to call the delivery tech's supervisor and report him for SHOWING UP UNANNOUNCED AT MY HOME asking to take pictures of the damage himself so he could contest it. The nerve! (He was in an unmarked car, plain clothing and did not show ID. ) Basically, this person used my personal information to harass me in my home during his non-work hours. And guess what folks... Ashley's (UST- third party) claim department will NOT cover the damage! Be very careful when ordering furniture because the delivery techs do not follow protocols and use your personal information. And remember to very carefully watch over and document damage so what happened to me, doesn't happen to you. OR. Better yet, shop somewhere else!! read more

Sam was very rude because we were the only younger people in the shop. We were looking at beds for our new house and he approached us in a very condescending manner asking us "what's going on guys?" It's a shame that they didn't take us as a serious customer. We will be purchasing a bed at another business that appreciates us despite being young adults. read more

Spending thousands on a bedroom set, and then after we pass the estimated 5 weeks before delivery they tell us it will be another month. I was told it would not take more than 7 or I would be refunded which now they won't do. On the 7th week I called back for the latest estimated delivery which is now mid December. I purchased my bedroom set on september 5th for their Labor Day sale, and the sales associate isn't returning a call. We sold our set to make room, and because no one notified us about delivery changing we have no furniture for what will end up being at least 3 months. Absolutely ridiculous. We previously purchased from their Columbus location, and only had good experience. After this, we will never purchase from Ashley furniture again. read more

If you are having issues with your order, go to the Facebook group Ashley Furniture Complaints/Issues Advocacy And Resources they can help you! I have been waiting for about four months on my order and in the last few weeks I have been totally ignored. Now that I followed Michaels advice, I have been promised a full refund! read more

Absolutely terrible. They messed our first delivery up. They brought the wrong couch and were missing items. So they said they'd get the right couch and the rest of the items to us in 2 weeks. 3 and a half weeks later it finally comes. But they are still missing one items, a rug. I call and the lady I talked to said they don't deliver rugs. I knew she didn't know what she was talking about. So I called again later. And then my salesman tells me that rug is out of stock. We ordered all of this on Feb 17th. Now today (April 26th) I find out its out of stock. Never ordering from them again. Stay away people. I've also heard a handful of similar stories. read more

This is about the website not the Savannah store. Due to the pandemic, I ordered my daughter's bedroom suite online. It came Friday, we put it all together and noticed some issues. The fabric on the headboard is frayed on the top and there is an imperfection on the nightstand. I immediately took pictures and proceeded to call. I was on hold and eventually hung up on. The next day I call back a few times and repeatedly hung up on . Today I finally get through to someone who tells me nothing can be done, because I don't have the original box. The boxes they came in were huge and I was in aware that they had to be sent back in the same box. They best they could do was offer me $27 back. When I asked to speak to a supervisor I was told no. When I said the $27 dollars wasn't good enough I was transferred and hung up on . Tried calling several more times. I was hung up on every single time . This company is a joke. I should get the same respect and outcome that I'd get if I went in store, but no . They expect me to keep messed up furniture, $27 and be okay with it . read more

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Visited this store while in the area for work. While unable to make any purchases during this visit, the store was clean, full of beautiful furniture and friendly staff. The store manager even stopped to make sure I got all of my questions answered. I will certainly return as soon as I get settled into this awesome city. read more

DO NOT GO HERE!!! This garbage store is just a huge trap. They lied to me and my wife about the cost of a bed and the payments. It was supposed to only be $1200 and now my wife is in debt for almost $3500. NOT TO MENTION THE BOX SPING NEVER CAME AND IT IS NEARLT IMPOSSIBLE TO GET AHOLD OF A MANAGER. We are finally able to have them take the bed back after they tricked us into massive amounts of debt and now they are threatening to prosecute us if we miss the pick up time for the movers. DO NOT SHOP AT THIS TRAP STORE. read more

I purchased a couch mid-June. I was told mid-July was the "worst case scenario" for delivery. I have called 3 times and every time I am told a new date. They have never been proactive to call or apologize for the inconvenience. Last time I spoke to them on the phone, I was told 2 different dates by 2 different managers. I spent nearly $600 and have nothing to show for it. The only option they offer to "make things right" is to offer a refund but no couch. I just want what I paid for. I would NOT recommend Ashley to anybody. read more

Do NOT buy from Ashley Furniture, especially the one located at 8108 Abercorn Street, Savannah GA 31406. Besides having overpriced furniture, their salesmen will lie and say whatever they need to say to make a sale. Their shipping times are HORRENDOUS and their customer service is even WORSE. My husband and I are newlyweds and used the money from our wedding to upgrade to a king sized bed. We bought the mattress and the bed from Ashley Furniture on Black Friday. It is now 2 MONTHS LATER and we just found out our bed won't arrive to the warehouse until mid February!! Mind you, this DOES NOT mean we will receive our items at that time. It simply means the warehouse will be able to SHIP at that time. So tack on another 1-2 weeks!! Our salesman Sam also assured us that our old mattress would be taken away as long as it is in a mattress bag. So my husband promptly buys one a few days after initial purchase only to be told NOW that "they can't take old items and it is against their policy." We have been jerked around so much by this company that it has left us absolutely disgusted, infuriated and finished with them completely. We spent well over $3,000 and would have spent more in the future if not for this experience!! Looking forward to the day that your shady business tactics land you OUT OF BUSINESS. read more

Do not waste your time here! We ordered a couch, a month and a half later it shows up- wrong couch was delivered. Had to refuse the order, another month and a half passes by still no couch. Terrible customer service, and I highly recommend to never buy from Ashley in Savannah,GA. read more

1 star is being generous! We spent 5,000.00 here cash and after both things we bought had issues the company was quick to wash their hands of us. They failed to see if the bed frame we ordered fit a California king when we clearly stated that's what we had, then when addressed the gm bluntly said it was our fault and lied saying my husband agreed we ordered the wrong bed ourselves. The leather sectional we bought was delivered with a broken recliner, they sent someone to fix it two weeks after we called to report it. Long story short, don't waste your money here, the customer service is a joke! read more

As I read the reviews here, I've come to realize that there is a theme of extremely poor customer service and deceitful sales tactics at this store. We purchased a sectional in December and were told that it would be delivered to our apartment within two weeks, and that I would be receiving a phone call within 2-3 days to schedule the delivery time. Well, a week went by and not a single word came from Ashley. I had to call FIVE separate times to get someone on the phone who could tell me what was going on with our order, only to be told that the system wasn't able to load our order correctly and that I would get a call back in an hour with an update. I never received a call back. I had to physically go into the brick and mortar location and speak with a manager to be told that our order wasn't going to even leave the manufacturer until the very end of January, two and a half weeks after the promised delivery date. I was told I would receive a phone call closer to then with an update on our order status. Once again, no one contacted me. Once again, I called multiple times and wasn't able to get anyone on the phone who could give me an accurate date as to when our order would ship. ONCE AGAIN, I had to physically go into the store to be told that "there wasn't a set date" that my order would ship the manufacture. I am absolutely disgusted by the lack of customer service, the deceit, and the sheer disregard to my concerns regarding my order. I cannot stress how awful of an experience this has been, and I will NEVER shop at this Ashley, nor others after this. This is clearly a common occurrence with this store - as you can see by the other reviews that are extremely similar to my own. Do not shop here. This has been a waste of time, energy and a lot of money. Absolutely horrible. I wish I would have read reviews prior to shopping here. read more

No stars. I tried to file a formal complaint and speak to every supervisor and owner (parrott) about my situation. Nobody was helpful and I hear a different story everytime I ask. Just know you should always get everything writing or verify answers yourself. Anyway they charged my account twice for a bedset and with little resolve i never got a formal apology. Oh yeah I reported them to the better business bureau. read more

Do NOT purchase from this Ashley store. I am going on 6 weeks now of my son sleeping on his mattress on the floor because they cannot get me a simple piece to a bedroom set that I am now receiving bills for. Store management is an absolute joke and is (conveniently) never available to talk when you call. Curious who is actually in charge then when a manager is never in the building. When I finally did speak to somebody who claimed to have authority, I was made promises that have not been followed through on and so I once again contacted the store and left a message 5 days ago that has not been returned. Quality of what I have received is not up to par with cost. Wobbly coffee table, cheap wood. Terrible, terrible, wouldn't wish it on your worst enemy service. Never again and I will make sure to tell everybody I know to never purchase from the Savannah location. read more

Great service, great prices! The showroom is huge giving you lots of options for living room, dining room and bedroom. The staff is friendly, funny and really knowledgeable. They'll answer any question and they really take the time to explain whatever you want to know. They always have cold bottled water readily available too. If you are looking for furniture, definitely go here! You won't be disappointed! read more

We bought 2 loveseats. Within months the one loveseats recliners broke, a few months later the handle for the recliner on the other broke.In October 2020, we started the process of getting it fixed through our warranty. It took several weeks to get the replacement parts,then a month for the tech to come out and fix it. He informed us that they sent the wrong parts and they'd have to ship the right parts. I got an email stating just that. I waited 10 weeks and still hadn't received nor heard anything. I reached out and they told me that a tech would need to come out again to confirm the parts were right. Why did no one tell me this?!?! So we wait for another tech to come out and say the same thing. Then they want both our peices of furniture to pick up to confirm themselves. I told them they couldn't take both and they agreed to only take one. Finally, we were told the techs were right and that they would credit us new furniture. After all this, we didn't want to order from Ashley ever again but with the warranty and everything, we had no choice. So, in February 2021, we went and order a sectional and we're informed that it was in stock. Come to find out, it wasn't. I have called several times to get an update on the status of delivery and it's constantly getting pushed back. Now our delivery date is not until June 30,2021. It has been almost a year that we've been dealing with this. If I hear anyone even considering buying from Ashley, I will highly recommend they go anywhere else but there! read more

So I called Ashley about the furniture I ordered April 12, 2019. Told delivery would be April 17... all 3 rooms of furniture. Wednesday April 15 we went in and purchased another bedroom set for $2,000. Thursday May 18 I get a call confirming delivery. For a grand total of $7,900 in furniture. So this morning I'm up and excited! Cleaned the floors after Goodwill came and picked up our old stuff. The delivery guy ( don't Remember his name but he was so so nice) came into the house with a dining room chair. A CHAIR. Nothing else. After 7 phone calls which went to a voice mailbox the "manager" finally answer the phone. So sorry give Me an hour and I'll call you back. 2 1/2 hours later she calls back and says none of my furniture (except THE CHAIR) made it on the truck. So so sorry. All of the first order will be their May 23. We can lend you furniture but it won't be their till next week. Oooo... and we will give you a $300 credit. I should have believed the guy down the block from me who ordered his Ashley furniture 2 months ago and still hasn't received it. I should have believed the reviews which were pretty bad for the store I bought from. I have bought from Ashley before and never had this problem (in Ft. Lauderdale). So here I sit on a lawn chair in my living room anticipating what excuse I will here next week from Ashley when my furniture doesn't get delivered. read more

Zero stars. The absolute worst customer service I've ever experienced. No exaggeration. My saleswomen was great and very helpful. When the sale is made however, be ready to get taken for a ride. I'm not one to post negative or positive comments ever but this experience has been so horrible I've dedicated some time just for this. I've been told twice already when my furniture would arrive and Ashley has not been able to keep their word. Im currently still living on an air mattress after moving from NC to GA for a job. I purchased my furniture with enough time to have a real bed before my job started so I would be able to rest comfortably and function properly at my new job. I'm two weeks into my new job and currently still living on an air mattress. Thank you Ashley. I will highly discourage anyone from shopping here. It is a complete nightmare. read more

When it comes to customer service it seems to be a lost art form, but not with Keith Deal at Ashley's HomeStore. Begining the moment I walk in being greeted with a smile and an eagerness to find just what I was looking for, to the follow thru checking in on delivery and satisfaction after arrival. Keith was awesome to work with. The entire experience was nothing but pleasurable. I love my new bed. Even the delivery guys were respectful and a pleasure to work with. Thank you all. read more

I spent over 4500.00 for my 20 Anniversary. We bought a sectional couch, walk unit with fireplace, queen mattress, coffee table. This company sent 6 broken couch ends. 5 broken coffee tables, 1 they spray painted at the warehouse and resent back, 4 broken missing screws all scratched up end wall units, 3 mattress had broken slats. Truck delivery drivers drove through my grass leaving 6 foot dual tire marks. Then after numerous phone calls to corporate and 4 months of stress the last delivery the truck broke down in the street. The truck leak fuel all over street. Never got my 200.00 mattress cover always promised it is being mailed. We have been customers for over 10 years and this was a night mare. If you can please don't buy from Ashley. They will lie, scam and promise you stuff. Trevon was our salesman he was nice. Tish a manager helped me to get back on track after we called the better business bureau. Tish was great. The store manager never called back to help. I can't believe what this store in Savannah Georgia did to us. The delivery drivers told us how they repair the damage furniture in the local warehouse then hide the damages and after you except the furniture in your home you are stuck. If you buy from this store inspect the furniture before they bring it in or you are stuck with it. They are given a phone to take pictures so they got you once the furniture comes into your home. I will never buy from this company again. This is sad and they don't care. read more

Bought a couch from Jay. It was a fair price and it was delivered easy and on time! Highly recommend Ashley HomeStore for quality products. Jay made the process super simple and quick! read more

Our sales persons last name was Dawson and he was super knowledgable about mattresses ....we were in and out in 15 minutes. Awesome service and selection ! read more

We ordered furniture in store several weeks ago. We were told that delivery would be within 2 weeks. Not only did they overcharge us compared to other pricing we found, but its been almost 4 weeks with no delivery. We tried to schedule it for Saturday but they never showed up and called me while I was at work to tell me it wouldn't be there until MIDNIGHT, which would not work for us. Then they told us they would try to work us in on Tuesday because of the hassle. Call on Tuesday.....they have no idea what we're talking about and can't schedule us in. Finally get a hold of someone to schedule later in the week but i can't confirm delivery anywhere. This is a nightmare....don't order furniture from here!! We bought furniture from Rooms to Go weeks later and it was delivered within 3 days. Go somewhere else, seriously. read more

Bought a bedroom suite February 25,2019 paid over 6,000.00 wrote a check . I still haven't received any of my furniture. It's been 8 weeks when we call them it's the same story it hasn't come in yet and they can't give me a delivery date. I'm going to my bank to see if I can dispute my check and get my money back for failure to deliver my purchase on time. Has anyone else had this problem? They told us 3-4 weeks for delivery now it's 8 weeks read more

After spending 5 weeks asking for updates and whereabouts of a couch we purchased here, I am fed up. The delivery window quote is ridiculous (3-8 weeks in store, 4-5 on the website, 3-4 weeks quotes by the flaky salesman), and with a $100 delivery fee we should be able to get info on where the couch we have already paid for is. Every other business provides order numbers, tracking for delivery, and a person to answer the phone. Shopping here is a scam. You won't get a clear answer no matter who or when you call. I even went into the store and got a vague answer from the woman who readily took our payment that she "thinks" we "should" get a call "soon" to schedule the delivery. I could have ordered a couch from CHINA and had it delivered faster and at least had a good reason for why it took so long. We will never buy from this store again, and I am making sure the Better Business Bureau looks into the business practice of this shady money hungry company. read more

I was excited about furnishing my house here. Until today. I wrote a check for over 8000.00 on October 3rd. It cleared my credit union October 5th. I get a voice mail message today. The voice mail message stated that we got your furniture with the exception of your desk. We are happy to deliver it to you BUT you will have to prove to us that your check cleared. SAY WHAT???! If you cannot prove this, you will not receive your furniture for another 15-30 days. Let me see you have my money but I have to prove that you have it? If I cancel my order you penalize me 20%?. I need more furniture but I am never shopping here again! If I could no stars I would! read more

Customer service after the sale doesn't exist. Phone calls are not returned and delays in delivery are not communicated at all. Take the five star reviews with a grain of salt. I know their employees write fake reviews to try to keep the ratings high. They basically make the sale and then ghost you. read more

I would NOT recommend doing business with ANY Ashley Furniture Homestore. We purchased a leather sectional from there a year ago that cost over $4,000. After only a year, one of the recliner handles fell off and the leather on the back of the corners of the chairs was tearing. When I contacted the warranty company (that of course we paid extra for), I was told they couldn't help me and sent me back to the store. Then when I called the store, I kept getting the run around. I'm not sure anyone there knows what is going on. Horrible service, horrible product, horrible warranty. Do yourself a favor and go across the street to Havertys. read more

The store was having an inventory reduction sale and we were pleasantly surprised as we did not go because of that. We were looking to replace a worn out sofa and were ready to spend a fair amount to get a higher quality piece. First issue was that all the prices listed were x'ed out but no sale prices were listed. Next the floor salesman told us that only the colors on the floor were available and then he "realized" that the two we were considering were actually available in the color we wanted. Then he went to write up the costs, it was starting to feel like the kind of bait and switch crap you deal with at a car dealership. He came back with numbers that were higher then the numbers listed as the price that was marked out. "Oh this is just to show you what you are saving." without actually showing us the price. Finally, after 30 minutes we got the actual price from him, but still they two sets were priced differently and the numbers did not add up. Finally he said we could get either piece for the same price (there was a $200 difference between the two pieces) We felt like it was a decent deal but were not 100% sold so we wanted to talk it over. They offered to take another $300 off. We agreed to the offer, plus the four year protection plan. Our salesman tells us that he wants to double check to make sure the piece is in storage. Oh no! Only 4 pieces are in their warehouse and we may not get one, we won't know until Monday. So, obvious question, if we pay for it and they end up not having it will we get a full refund. This seems like and obvious thing, but at this point there had been so much weirdness with the price we had to ask. Good thing we did. The sales guy goes to his manager - who not only did not speak to us at all, but spoke rudely about how we shouldn't expect a guarantee since we weren't paying full price while we were standing there. (important to note here - we never asked for anything but the price, we did not ask for a deal, this was the price they offered us). She was incredibly put out that customers would want to know if they could get what they bought or get a refund. The final word was that we would probably not get the piece we ordered, it was being discontinued (which raises the question why get the protection plan) but we would get the other sectional (in a color we did not like, that was listed as cheaper then the one we liked but we would pay the same price as the more expensive one - convoluted? yes.) At this point we walked. And then found the exact same sectional online for $500 less with a free delivery. Conclusion - do not shop at this store unless you want to get the run around, treated like pariahs, and trash talked. Go there to check out the furniture and then buy it on line. read more

Walked into the Savannah store, no one greeted me or acknowledged me. There were 3 associates a few feet away from me talking among themselves and and still didn't ask me if I needed help. I saw other people of Caucasian descent receiving help, but not one word to me. I guess my tank top, shorts and flip flops and maybe My brown skin gave an impression that I couldn't afford anything. I have 2 bedrooms with Ashley furniture but I will not purchase anything else thats going to help support those people in that Savannah store! read more

I placed an order for a bedroom suit on mid June 2018, at which time I was told that it would be delivered within two weeks. I was also advised in the store to contact the warehouse to schedule the shipment in about 3 days. I called the warehouse 3 days later. The warehouse then informed me that my order would not be available for delivery until mid-August. I called the store manager to gain a better understanding as to why no one from the store bothered to call me or advise me at the time of purchase that it would be two months before I would have my furniture. The store manager explained that this was a very popular bedroom set and it was now on back order. I asked why I was not advised of this at the time of purchase, she stated that she could do a return if I did not want to wait. I explained that I should have been given all the information at the time I was in the store, so I could have decided to purchase it or find something else. She reviewed the items and told me that the headboard, dresser, and chest of drawers would be in on July mid but that the footboard and night stands would not be in until mid-August. I asked if we could do a split delivery, I explained that we bought a mattress and it was on the floor because we had been advised that the items would be delivered in two weeks. She offered to send bed rails to me the next day and she stated we could do the split delivery. She also told me she would put me on the calendar for a call back weekly to advise of the status of the order. As of today, I have not received any call back nor has any of my furniture been delivered. I would hope that you would agree with me in saying this is not good customer service. I would like someone other than the store manager to call me and advise me on when I can except my furniture to be delivered. read more

David B. - I also was double charged after all of this which was corrected but I looked at the account balance today and it is more than what is on my sales receipt. This has just truly been the absolute worst experience for me all together. I will never shop at Ashely Furniture again I know that much. read more

Absolutely phenomenal service here at Ashley Furniture! I was recommended to take a visit and see Keith Deal when I was interested in buying furniture. Being my first time buying any type of large furniture I wasn't exactly sure what to expect. Keith was amazing in explaining everything perfectly to me and made the experience incredibly enjoyable and fun. I recommend everybody to choose Ashley Furniture! I know I will be back very soon! read more

We were literally just chased out of this store by the "event coordinator" for this weekend's big sale. She followed us out the front doors wanting to know why we didn't have a ticket in our hand.. maybe it's because of the four other pushy sales encounters that happened in under 10 minutes of being in the store. Do you really think hounding your customers is going to make them want to buy your product? read more

I needed a new mattress because mine was worn out. The friendly staff helped me find the perfect mattress for my back and my budget. Highly recommended! read more

My first regret buying my whole house furniture from Ashley. The sales person was sooo greedy i made a big purchase and it sucked bcuz as much i was happy about it Ashley made sure i will get heck of a life after that purchase I will be never buying anything from Ashley ever again not only the delivery took almost 2 months to made it to my house it wasn't the furniture I ordered so I had to return it and have them re-delivered to me believe it or not for the second time it was still the wrong pieces of furniture that I ordered for the third time it made it through but again the table was missing the second part from it not only that after I got everything I was finally relieved but then again within the next two weeks my card was making some weird charges for over $500 which they drag me to help me with it for almost a week then I was like you know what let me just go through The bank because the customer services is terribly horrific in the store. I had to deal with Rachel and Michelle but for some reason both of them couldn't help me with anything and whoever will answer the phone will say they are not in the office or they're gone for the day which I find very fishy and shady because how can a person go after one hour the store is open something is not right there. they seem scam I would suggest and highly recommend do not buy the furniture from Ashley furniture store if you do good luck read more

Extremely disappointed with Ashleys furniture after purchasing furniture and spending $2500 then waiting almost 2 months for the furniture to be delivered I get nothing but the run around whenever I call about an issue. Our bed does not have enough slats under it for support of the mattress so the top of the mattress where our heads go sinks in the gap really bad to the point where your head is lower than your feet when you sleep at night. When I called the store they told me they had slats in the store I could come purchase but none that I could pick up for free (even though its their fault) and after they transferred me to 15 different people who couldn't help me they said they would have to order some slats that take 4-6 weeks to come in. Customer service goes a long way and your company has zero customer service skills. Shouldn't have to spend $2500 for furniture that is cheap particle board in the first place then cant even provide enough slats to support the mattress. read more