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Ashley Store

1.4 (33 reviews)
Closed • 10:00 am - 9:00 pm

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Nicole E.

No floating shelves or the platform storage lift bed. Looking for platform lift storage bed for our spare bedroom. Got the idea from Ikea. Haven't seen this kind of bed anywhere but Ikea in a store. Still fun to take a browse around.

Purchased a living room set during the Presidents' Day sale. Put it on layaway because I was about to close on a house, so I paid 10% down. Went in after closing and paid the remainder in full. The scheduling team was being very difficult about setting a delivery that worked with my schedule, so I decided to cancel. I talked to the Westland store and they promised a full refund for both the amount of layaway and for the final payment. He said he would reach out yo management in Novi, which I believe he did do. The sales person I spoke to in store had given me his phone number so I spoke to him and he promised me he would get it canceled. It has been three weeks since then and now he is dodging me instead. Seems they think I'll just give up on getting back nearly $3000.

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6 months ago

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1 month ago

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3 months ago

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9 months ago

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5 months ago

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10 months ago

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3 years ago

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1 year ago

Salesman was very helpful, but not overbearing. Found the couch and loveseat we wanted at a price we could afford!

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8 months ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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Crate & Barrel - Davis Sofa

Crate & Barrel

(28 reviews)

$$

Nice looking store and fun to generally browse. A little bit of an odd experience at this store…read morethough when visiting "on a mission". We were looking to visit Crate & Barrel in Novi to have the opportunity to check out some dining tables I had seen online. I wanted to get a sense of the look & feel in person. First off, the location/address on Yelp and Google Maps should be updated. We navigated to what is actually a La-Z-Boy store nearby Twelve Oaks mall. Took some searching to figure out the store is actually located inside the mall (Upper Level by Macy's). The dining table I was most interested in was super beat up in the store. It's a wood veneer, and the one they had on the floor had tons of scratches and dings on the surface. I asked if someone was available to help, as I had some questions about durability, delivery costs, warranties, lead time, etc. I think they must've been busy that day because I sort of felt like it was a burden to them to have someone to talk to me. I asked if we could demo the extension functionality of the table, a main part of why I wanted to see the table in person, to see how difficult/easy it was, and what that process was like to extend or shorten the table. It basically didn't work. I actually think the experience in person made me decide to not get the table. Wasn't clear (and I asked) if I were to buy it, if the table would get to that condition within months, years, etc. Was pitched a Crate & Barrel credit card while I was there.

Wendy was extremely rude and condescending when asked for help. Unsure if they were having a bad…read moreday or if they need a raise but...

Ashley Store - furniture - Updated May 2026

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