Had a very disappointing experience here last week. Came here with my girlfriend to buy a new couch. We are in our twenties and felt like we were seriously neglected and judged here due to our younger age. We even dressed up nice to go to Ashley just so the sales associates would take us seriously. But no. We spent 20 minutes here testing out and discussing couches and not a single sales associate talked to us. Every other person in that store was helped except us (mind you, the store was not busy at all and probably had more sales people than customers). We even said hello to two passing workers to get their attention, and they just said hi and kept walking. Left feeling angry and judged. Would have been a customer, but never again. read more

Ashley caused property damage to my home when making a delivery. I filed a claim, but no one has called me back. They hide behind AI. They advertise "White Glove" delivery service, but they have not followed up with me. read more

BUYER BEWARE! Turn around and exit the store! I was fraudulently charged over $1000 on my purchase. Furniture came after days of waiting. Guess what? It arrived broken! I was promised another delivery by Tuesday. Guess what? The delivery truck came back that night! Guess what? I didn't know they were coming! Plus I was not anywhere near home. so 2 days later I am in furniture limbo living with nothing in my family room. Still no call. Still no compensation. Ashley truly is deceptive in their sales. Stay away from Lori and Kristin. They're the ones who over charged me. read more

DO NOT ORDER WITH THEM! In the last six weeks I have had: - 3 trips to the store - 9 emails - 4 phone calls And still no furniture has arrived. Excused have included: - you paid in cash so we cant cancel - your items are out of stock (then why take our cash) - your items are didn't schedule delivery yet (they didn't tell me to) - your items are not scheduled for delivery - (yes they are- 4 times) - your items are out of stock again (no they're not, I have an email that says they're in stock from you from yesterday) - you didn't sign this one form (you didn't tell me to) read more

The worst experience ever had. They refused to make a refund on an order that wasn't delivered. They are no punctual and their custome service is not helpful at all. The store people claim that they don't have authority for a deci making. Their chat team is not worth the time you spend in chatting with them. That's what I received from them by email: "Thank you for contacting us regarding your order. Please note that we do not offer refunds" If there is a ZERO RATING, I won't hesitate in doing so. read more

This has been the worse experience I have ever encountered I was supposed to receive a table and 6 chairs today from the Ashley Store in Novi There AI thing changed my appointment ever try to communicate with a thing? I got a confirmation the furniture was being delivered only to find out this AI whatevet they call it changed the delivery date to January 8 I now have no table no chairs because I carried the set we had gown to the basement!! I went to the store hoping they could help still waiting for a response Don't they believe in having a customer service person !!! * read more

I bought my bedroom set and 2 chairs for my living room. I was really satisfied with the way zahra and the manager Dale took are of me and helped get everything I need I highly recommend them both in novi location read more

No floating shelves or the platform storage lift bed. Looking for platform lift storage bed for our spare bedroom. Got the idea from Ikea. Haven't seen this kind of bed anywhere but Ikea in a store. Still fun to take a browse around. read more

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Salesman was very helpful, but not overbearing. Found the couch and loveseat we wanted at a price we could afford!

These people are liar and bullshit . I went in and order for a new sofa but delivered and pretty used one when i called they responded as if I am a fool. Never recommend this store, be very careful. read more

An absolute nightmare of a company to deal with. Here's a summary of our experience. -Went to Ashley's looking for a dining room table with 8 chairs. Found one with 6 chairs but we were hesitant to buy it because we really wanted 8 chairs. Salesperson said she found 2 additional chairs in the warehouse. Decided to buy the set and have the 2 chairs delivered separately. -First delivery of the chairs was canceled. -Second delivery of the chairs was canceled. This time with a note that the chairs don't exist and we'd have to find 2 other chairs. We don't want 2 other chairs. We want a matching set. Nobody offered to give us a refund on the 6 other chairs as we wouldn't have bought them if we couldn't have a full set of 6. -Went to the store we bought them at. Manager said he couldn't give us a refund. Why? We bought the chairs from you. He gave us a number to call to see if they could locate the 2 chairs. Why is on us to do? You sold us the chairs. -Called the number. They found 2 chairs in Memphis and 4 in Albuquerque. But first they needed approval to have them sent to us. -Followed up everyday for 3 weeks to see what the status was. Got responses like "We're busy locating the chairs." You already found the chairs, they just need to be sent to us. -Decided we finally just wanted a refund instead of dealing with this backwards company. Called and asked for a refund. Customer service said they can't give a refund but will have someone call us back that day. Never got a call back. -Got a call a few days later saying that they were following up on the refund. We said yes, please refund us. That person didn't have authority to give us a refund. Someone else would have to call us. Bottom line is, Ashley's will tell you they're working to help you, but they really just passing the buck because nobody actually has the authority to do so, or they figure people will just get tired of dealing with them and they won't have to give a refund at all. read more

Purchased a living room set during the Presidents' Day sale. Put it on layaway because I was about to close on a house, so I paid 10% down. Went in after closing and paid the remainder in full. The scheduling team was being very difficult about setting a delivery that worked with my schedule, so I decided to cancel. I talked to the Westland store and they promised a full refund for both the amount of layaway and for the final payment. He said he would reach out yo management in Novi, which I believe he did do. The sales person I spoke to in store had given me his phone number so I spoke to him and he promised me he would get it canceled. It has been three weeks since then and now he is dodging me instead. Seems they think I'll just give up on getting back nearly $3000. read more

Ashley Store - Furniture Stores Near Me - Novi, Michigan

Customer service is terrible there I would stay away from this location at all cost. stuff online is price significantly lower than in store total sham read more

I am writing this on behalf of my aunt. She came to this store in mid-May and purchased a china cabinet, dining table, 2 captain chairs, and 4 other chairs. At least that's what she thought. She was led astray and lied to multiple times by a specific salesperson named Jay Phillips that day. It was all a mess the day she received her incorrect order. She was given a broken table with no chairs. The broken table was taken back without argument and the delivery team said they would bring her a new one. When she asked them where her chairs were, they simply stated that there aren't any. When she was in the store, she was assured several times that the $3200 that she spent was including the chairs. She went to the store to see the salesperson to express her frustration and he told her that she needs to pay an ADDITIONAL $500 to be able to receive her chairs! On top of that, the china cabinet that she ordered was supposed to be in by June 1st, and now she's been told it won't arrive until mid-August. She requested to speak to a manager multiple times, but Jay disregarded her request and stated that he is the manager. My aunt is an honest and respectable woman, and she repeated many times her understanding of the purchase. She is foreign and I believe Jay used that to his advantage. Since then, she was and has not been given any resolution besides the option to purchase the set of chairs that she was led to believe was already paid for. Jay knew that if the chairs were not included and the china table would not arrive for 3 months, she would not have agreed to the purchase. It seems like Jay was more interested in landing the sale and increasing his commissions than being honest and transparent. My aunt was taken advantage of and then ignored, but I can't ignore what happened. read more

I have purchased many items from their online store and have been happy until now... I ordered 2 platform beds with headboards. The items arrived on time, however both items were missing the same part. When I contacted them, they said it would take 7-10 business days and now they are telling me mid September, IF the parts are available. I purchased these for a rental unit in Florida and I live in Michigan. I can't just jump on a plane at a moments notice to go down there. I am frustrated with how they can package and ship and item when all the pieces aren't there. I can see if it was one item and a part was missed, but it was both items. And how do they not have the part in stock? Can't they send new headboards and I could send the ones I received back, or do they not make the part that's missing and they are misleading buyers? read more

RUN ... I should have looked at reviews prior to spending a couple of Thousand Dollars! I usually give companies the benefit of doubt since so many people tend not to leave positive reviews. This store may receive them - I completed a survey and gave them GREAT Reviews. Talk about Buyers Remorse. First - The salesman misrepresented not only the furniture we were buying, but also promised us a delivery date. Since we were only going to be in town briefly, we went ahead and bought a sectional. Second - On the day the sectional was to be delivered, I waited all morning long. Since I didn't receive a call, we called the customer service number. We were told that we were not scheduled to receive the furniture until a week after we would be gone. This caused us to have to rent a U-Haul at the last minute and pick our order up from 14 mile and Van Dyke (a 53 mile one way drive). Third - the furniture was loaded onto our truck, but was packaged and wrapped - not giving us the ability to examine it. We took it on faith it would be undamaged. NOTE: IF YOU ARE PICKING UP ANYTHING - EXAMINE IT PRIOR TO HAVING IT LOADED INTO YOUR VEHICLE!!!!!!!!!!!!! Once we got home, we unpackaged the sectional. One section was damaged by a Forklift. The bottom frame was completely broken in the corner. FORTH and Most Importantly: You can not reach anyone with this company. Our salesman took our call once - said he was going to help us facilitate the replacement. WRONG. Our salesman just referred us to Customer Service via text! To add insult to injury, you have an option to either leave a message for customer service and request a text. That's right.... you have to deal with customer service by text message. This company does not give you ANY chance to contact an actual person. Try calling the Novi store directly??? No chance. You go to a general off site call center. I have never dealt with a company so unprofessional. I feel as is they got my money and now I am a nobody. The support is awful. Currently from waiting for delivery and trying to facilitate the damage to my furniture, I have spent at least 11 hours. I am no closer to getting this resolved except a message that a service tech will come out. I will NEVER EVER purchase anything from Ashley Furniture. My Advise - and I very rarely write a negative review - is Shop Elsewhere. Once they have your money, they do not care. And for the record.... the furniture cost is not cheap, but it is cheaply made. You are better off going to a high quality store and shoop American Made products. Disgusted, Disappointed, Dissatisfied and the treatment is Unacceptable read more

Ashley Store - Text Message Conversation - Furniture Stores Near Me - Novi, Michigan

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There's a reason these Ashley's are rated low. Don't make the mistake I did and ignore that red flag. I was sold a $3,300 mattress thinking it came with the electronic smart base with all the bells and whistles, as I wasn't told it was separate during the demo and purchase. "We can't take it back after it's been accepted" "Nothing we can do" "I sent over another sales associate to explain it"(he only said pleasantries) "It's worth the money" "Honesty and integrity ".... "I'm now realizing in our conversation I never went over the smart base prices so I can see how the misunderstanding happened." It's giving I need 1 more big sale for a promotion and this young girl is the perfect target. You can't even get anyone in store on the phone as they don't want to take customer calls, therefore I had to keep going up to the store. The only tiny plus that the then sales associate and now assistant manager did was get me a free smart base that does 1 trick. Downside another sales associate was right next to him cosigning on the BS and then trying to make him feel bad for giving it to me for free. It's Ashley's not Gardener White. If I wanted an expensive bed I would've went to an expensive store with the experience to match the price. Life lesson learned. Learns yours before it cost you thousands. read more

Wearhouse witholding paid for couch. There was miscommunication with sales rep and wearhouse. Wearhouse manager refusing to help after confirming communication between sales rep and Wearhouse for pick up. They do in fact have the purchased couch but not releasing it. Employees were rude from initial encounter. Likely end in disputed charges on credit card because the Wearhouse doesn't want to get the paid for couch from the back. read more

Super strange experience here. I ordered furniture from here. It arrived quickly within a week. Everything looked good at first sight. I noticed a scratch in the table and 2 of the 8 chairs were wobbly so I called the salesperson who helped me in the store and someone answered the cell phone (from the business card) and said "what do you want?" No hello or normal greeting... When I told them I was calling to talk about the table that was delivered, they were like when was it delivered? Why didn't you tell the delivery people about it? And then about 4 minutes in, another person grabbed the phone and said they were on a golf outing and their friend drank too much and can I call them tomorrow? I said okay, and then they didn't hang up and I heard them yell at the other person and then ask them why they answered and then followed up by saying "they don't give a sh*t but they hope the guy had fun." THIS IS THE MOST UNPROFESSIONAL THING I'VE EVER ENCOUNTERED. Take your money elsewhere. read more

Please be very careful when you purchase from Ashley Furniture. Their policy is no refunds or exchanges once the items are in your possession, even if damaged. You must refuse the item immediately; otherwise, they do not help. They do not have their own delivery company, so they hired a third party to deliver, and they damaged our floors. They hid the damage by placing the bed on the damaged area, taking pictures showing no damage, and leaving dirt after assembly. So please take photos of the rooms where furniture is delivered before and after. We moved the bed to clean, and the footboard fell apart. The store staff have nothing to do with the customer after the sale. They refer to customer service, so do not even bother contacting the store. read more

I had the WORST experience in the store. Im interested in purchasing new bedroo furniture and saw a collection online that I liked. I wanted to see it in person before purchasing, so I called the Novi location to see if they had any of the items. I was told they did. Arrived at the big, empty store and tracked someone down to help me. ExplainEd what I wanted to look at and this lady could not be bothered with me. She was rude, dismissive and wouldn't do anything to try to help. She couldn't tell me if another store might have it, said I could call myself. Asked another employee if it was clearance though it is not marked as such. I asked if she could show me another piece of furniture that was the same color. she randomly pointed to the closest thing to her and said it probably looked like this one...I was begging this woman to help me and she offered no help, no suggestions and couldn't wait to get back to looking at her bedazzled iPad. I've been in retail management for 30 years and this is just baffling to me. I knew what I wanted, had such a simple request and was ready to buy 5 pieces of furniture. I guess she didn't need the sale, though there was only one other client in the store. P.S. I called Westland to ask if they had a piece and he laughed and told me I had called the smallest store in the district. Chat line was equally unwilling to help. I really just don't understand! read more

I ordered a new recliner chair & was told that it was supposed to come in 2 weeks, those 2 weeks went by & I STILL haven't received my chair. They keep telling me different dates that the chair was going to come and it never came. So therefore u guys have REALLY BAD customer service & I WILL be putting this specific location on Facebook and giving another bad review. read more

Just spent over a thousand dollars on 6 chairs bought at the Novi Michigan store. I PAID FOR WHITE GLOVE SERVICE. The chairs were delivered already assembled which were supposed to have been done in my home. Just after the delivery guys left I discovered several very loose chair legs. Since that moment I have called, left messages,, received texts saying I would be called by "service people" who would resolve the problem... no call - no action...I've tried to call "Corporate Headquarters" just to get voice mail run arounds.... called the store where purchase was made. Was tole I could not talk with my sales person as he had "nothing to do with service problems" !! So someone there is "looking in to having someone call me." It will be a week tomorrow that the chairs were delivered. No CUSTOMER CARE WHATSOEVER. NO MORE PURCHASES AT ASHLEY. !!! read more

I would never recommend to go to this store ,I bought a mattress for my dad who is 85 years old and informed couple of time they need to remove the old mattress .. the sale guy "KiJANA Roberts ,CharMaine Battle" informed me that even thing is covered .. and they are going to remove the old matress The delivery team came and they just dumped the new one and informed that they are not responsible for it.. This is so bad... now he does not have a place to sleep in a small room. If I called a customer care they informed that they cannot do any thing as sales team had not kept the message on the order to remove it.. White Glove Delivery is only for delivery not for removal.. the sales team told that it is both delivery and removal.. this is insane ... I would never buy again with ASHELY and there Customer care is of no use... Order number: read more

Went in to see an sectional that was online, the guy showed me everything else but the item I wanted to see. He was telling me he had no idea what the item looked like, but the sectionals were similar and sat the same. I had worked in the furniture business for several years and know each item sits differently, even if they are made by same manufacture. Finally, he claimed the item I was looking for they did not carry in the store. I asked which store had the sectional- he had no idea, I asked for a manager, then talked to another salesman who told me some items are only on the internet and unavailable to actually see. He went on to tell me it's a corporate vs individual store thing. I told the second salesman personally, I would never buy furniture I can not sit on and see you never know what your getting, and asked how they can show something online and not in the store? He said then just leave!! So I did, taking two customers who were walking in with me. I then called another store who basically said the same thing. read more

i will never even consider buying furniture from ashley again. it's not because i don't think they have nice things, or their associates aren't nice, it's because the delivery is just not reliable at all. i wont' even walk in because it's not worth taking days off work for them to have no clue what's going on and then still try to charge you the crazy delivery fee! read more

I received no service at the Novi location. Salesman continued to walked past me and offer others assistance and bottled water. Will never go back and on my way to Gardner White across the street with great service. Too bad I had to give them one star but it didn't allow for zero. read more

My experience with this Ashley store would be comical if it didn't cost me so much time, money, and aggravation. I bought a marble table from this store in July 2022. The table they shipped was badly scratched. They have sent no less than 6 (maybe more, I've honestly lost count at this point) replacement tables that were all scratched. I recently stopped in this store and talked to the manager (Candice) who offered no solutions other than to keep sending tables. She couldn't even muster an empathetic word. In fact, she acted annoyed that I was annoyed. Every time they schedule another delivery I have to take the entire day off work and not schedule anything else because they give very little notice of when the delivery might occur on a particular day. This purchase has cost me exponetially more than the cost of the table in dealing with Ashley's damaged tables. I am beyond exasperated with this store and Ashley Furniture generally. It's been 7 months and no resolution. Another one is being delivered tomorrow. Who wants to take bets that it's scratched? Buyers beware. read more

Awful. Do not buy from here. Delivered rusted and not fully functional furniture. Technician kept cancelling coming out to fix it. 4 months later, still not fixed. Would not refund or fix. Filed a dispute with my credit card company and now they want to send me to collections. Can't ever get anyone on the phone when I call. It's a call center and they can't forward or the number is invalid. Horrible customer service. If I could give it a zero, I would. read more

Not sure why people are giving this place bad reviews. We were in the market for a couch late March 2023 and decided to go here and compare to other local stores like VCF, Bob's, Ikea, and Garner White. Ashley was clean, well kept together, and their staff was friendly and helpful when we needed them, but not too pushy when we started looking at certain pieces. We felt Ashley had a better selection of couches at a lower price range, which was nice for anyone who isn't looking for a $3,000+ couch. We worked with Khabir who was patient with us and helped us measure a couch, but he was also understanding we were searching around. In the end we did get our couch from another store, but that was only because it was sold there and not at Ashley. I would have preferred to have gone through Ashley. read more

RUNNNNN!!! do NOT shop at Ashley, specifically the Novi store-save yourself the grief, agony, and headache!! I wish I had read the horrible reviews before stepping foot into the store. Our salesman Eric Gordon was a joke, Joe Steel and Nate from management are jokes and anybody from customer support to guest relations are even bigger jokes! at this point, almost 2.5 months in of ordering furniture, I am convinced the entire furniture store is a complete scam, crooks and frauds. their third-party "white glove delivery" has delivered me broken sofas three different attempts, rescheduling these broken sofas on the day of delivery because they " just found out" they are on back order?? REALLY? You can't speak to a manager-they will reach out to you when "they're ready!" I have hired an attorney to handle this matter because I am sick and tired of the continuous runaround and excuses. They have yet to pick up the broken rocker recliner that they delivered to me. I was advised to continue refusing the rest of the set. My attorney is working diligently with my bank to sort this financial burden out and has also made a complaint against Ashley with Better Business Bureau! I sure do hope people read any of these reviews before considering going to Ashley-I think their motto is completely comical "Americas #1 furniture and home store!" In fact, they are Americas #1 fraudulent and worst furniture home store. Sadly, in order for me to post this review, I had to give them at least one star they are not deserving of any stars of any kind :( read more

This has been the worst experience I have ever had buying furniture in my life. I generally don't write reviews, but decided to write this one to save someone else time and money. I purchased a couch in January. It was delivered damaged. I called customer service, who told me that someone would come out to see if the couch could be repaired or replaced. Months later, with nothing happening and me spending hours with customer service and being given the run around, I filed a dispute with my credit card company for receiving damaged goods, which was clearly not what I paid for. Ashely claimed they were attempting to resolve the issue. They attempted to deliver two more damaged couches. I wish I would have read the other reviews before I purchased from them. You take a serious gamble if you purchase something from this store. There is no way to contact anyone other than the general numbers they provide, which leads you nowhere. You can see from the generic responses they give to all of the bad reviews that they do not actually intend on rectifying any issues. Please seriously consider this review and all of the other bad reviews before you make a purchase from this company. read more

Purchased a sectional couch and matching chair from Ashleys in Novi, Michigan. We gave the salesman our measurements. He said he measured the couch and it would work for is. The furniture was delivered about 3 weeks ago. Within minutes of the delivery people leaving our home we observed the furniture, particularly the couch, was to big for the room. We tried calling all afternoon but no one answered the phone. We went to the store the next day just as they were opening to obtain a refund or exchange for something that would work for us. The manager we spoke with told us they would not due anything to assist us. We have made multiple calls to the store since then. When we were able to get someone on the phone they would promise to have someone call us back in 24 to 48 hours. We received no return calls. We went back to the store 3 times and received promises of help from 2 other managers. These people never called back either. Worst store we have ever dealt with. I wouldn't recommend this store to anybody. We also purchased an extended warranty. They told us when we bought it that we would get our money back at the end of the 5 years if we don't use it. Shame on me for trusting the salesman and not carefully reading the paperwork. In looking it over I now realize that what we were told was not true. The paperwork says the best we can hope for is a store credit. Totally worthless since under no circumstances would we ever shop there again. read more