I wanted to love it...but as another reviewer said, I felt as though I was inconveniencing them…read morewhen I came in. Although the store was not closing for another hour and a half (and no other customers were there but me) - it seemed as though they were in a bit of rush and somewhat disinterested, asking me to come back on Saturday...That's actually never happened to me before. It felt very awkward and odd. So in case you are dying to know - I did NOT go back but I DO want to thank Gorman's for working with me and welcoming me from the moment I walked in - can't wait until my new furniture is delivered! (As an aside - if you saw/remember the movie Pretty Woman when she goes to the high end clothing store but wasn't welcomed there, that's what my experience at Home Interior Warehouse in Plymouth felt like to me).

I would absolutely recommend this place to anyone! We…read moreworked with Kelley and she was amazing! Very knowledgeable, patient and informative. The prices are very fair and they carry multiple reputable brands. We love our couches! Ask for Kelley!

We always get excellent customer service from Watson. They ordered custom umbrella fabrics for us…read more That were exactly what we needed. Their prices are very fair.

Highly recommend! Not our first time purchasing from them. Denise took excellent care of us. She…read moreeven told us to bring our dog in when she found out he was in the car. Great customer service. Go see Denise she will take excellent care of you.

I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware

Wow! This place is amazing! The selection here is awesome! It's small but plentiful in items. You…read morecan come in looking for one thing. Then find yourself looking for other things. Having to walk the store many times. The prices on the items are very reasonable too considering the quality of the pieces. She is very friendly and greets everyone with a smile. Can't wait to come back as I hear the selection is constantly changing.

This is the BEST accidental find EVER!! I needed propane for my heater, and the shop sells…read morecrystal, antiques, furniture, and so many lovely items!! My gosh, what a FIND!!! When you go, please tell them a CRAZY Lady and her teen son sent you from California!! Please? Waterford Princess House Prince Albert On & on

Terrible service. My items have been sitting in their warehouse for 3 weeks so far awaiting someone…read moreto put it on the truck to be moved to their Novi store. And that's after I have called the warehouse once and the showroom twice and keep being assured on the next truck (runs once a week). If you unfortunately must shop at this store, avoid Chris. He was extremely rude on the phone - raised his voice at me and was very flippant in assigning blame to anyone but himself.

Amish dining room set & amish bedroom set are gorgeous. Dining room table had a fitted table pad we…read morecud order as well! We decided the buffet we ordered & received! was too small for our room & needs. McLaughlin's was sooo helpful with our return & then finding the better sized buffet! They helped us negotiate w/the amish group too. Highly recommend!

No floating shelves or the platform storage lift bed…read more Looking for platform lift storage bed for our spare bedroom. Got the idea from Ikea. Haven't seen this kind of bed anywhere but Ikea in a store. Still fun to take a browse around.

Had a very disappointing experience here last week. Came here with my girlfriend to buy a new…read morecouch. We are in our twenties and felt like we were seriously neglected and judged here due to our younger age. We even dressed up nice to go to Ashley just so the sales associates would take us seriously. But no. We spent 20 minutes here testing out and discussing couches and not a single sales associate talked to us. Every other person in that store was helped except us (mind you, the store was not busy at all and probably had more sales people than customers). We even said hello to two passing workers to get their attention, and they just said hi and kept walking. Left feeling angry and judged. Would have been a customer, but never again.

I bought my solid wood table and couch and loveseat from Gormans ages ago. All of these items have…read morebeen with me for many moves and trips back and forth to a storage and many countless cities. The cigar leather is still so toughing it out and hasn't slouched or fallen apart yet. The table has held up sturdy as the day it was purchased. It's supported many parties and dinners overt the years. The styles have worn out on me, still like them today and would still pick out the same style today. They are to me timeless. The couch, loveseat and table were not cheap by any stretch, they would put RH furniture to shame, but they were well worth every penny. Looking forward to having them for many more years or longer.

Super happy so far. On 02/25/2023 I ordered a blue (Solerno 23) leather sleeper sofa from the L9…read morecollection. It was promised in 12 weeks and was delivered today so it only took 11 weeks. I paid approximately $4,500 which seemed a little pricey to me but in the end I decided to make the purchase. It is important to know that I visited 5 other furniture stores on that day looking for a leather sleeper sofa and no one else had any. The sofa is gorgeous and very stylish and I love it. It was just delivered today so if something does go wrong I will update this review. The two gentlemen that delivered the sofa were very kind and conscientious and I could not have asked for more.

Nice looking store and fun to generally browse. A little bit of an odd experience at this store…read morethough when visiting "on a mission". We were looking to visit Crate & Barrel in Novi to have the opportunity to check out some dining tables I had seen online. I wanted to get a sense of the look & feel in person. First off, the location/address on Yelp and Google Maps should be updated. We navigated to what is actually a La-Z-Boy store nearby Twelve Oaks mall. Took some searching to figure out the store is actually located inside the mall (Upper Level by Macy's). The dining table I was most interested in was super beat up in the store. It's a wood veneer, and the one they had on the floor had tons of scratches and dings on the surface. I asked if someone was available to help, as I had some questions about durability, delivery costs, warranties, lead time, etc. I think they must've been busy that day because I sort of felt like it was a burden to them to have someone to talk to me. I asked if we could demo the extension functionality of the table, a main part of why I wanted to see the table in person, to see how difficult/easy it was, and what that process was like to extend or shorten the table. It basically didn't work. I actually think the experience in person made me decide to not get the table. Wasn't clear (and I asked) if I were to buy it, if the table would get to that condition within months, years, etc. Was pitched a Crate & Barrel credit card while I was there.

Wendy was extremely rude and condescending when asked for help. Unsure if they were having a bad…read moreday or if they need a raise but...

If you are familiar with the children story of Goldielock and the Three Bears, you will understand…read morethis reference. I had a Goldilocks moment while shopping for a mattress with one of my dear friends. Gardner White in Novi has a beautiful showroom with tons of options for mattresses. They are also the Official Furniture & Mattress Store of the Detroit Lions. We went from one mattress to another trying the different firmness with their Aireloom brand. We were provided pillow covers to provide sanitary conditions when moving from mattress to mattress. We tried the different mattresses until like Goldielock we found the one that was "just right!" We started with one salesman and he was leaving for the evening. And just like that, he tagged in another salesman, Willie, who was a wealth of information. So we were not limited in time to make our decision. The value was reflected in the sale at the time, the free offers and the finance option. The 6 month sleep guarantee is a great pledge by Gardner White.

I've purchased a few things from here. My most recent experience was related to a furniture…read morepurchase several years prior. I called and they had a service person out within a few days. He was friendly, professional and did a great job. G-W furniture is not inexpensive but not is it overly so. It's worth looking there if you're shopping for furniture.