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    Ashley Store

    2.5 (6 reviews)
    Closed 10:00 am - 9:00 pm

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    Ask the Community - Ashley Store

    Chuck's Furniture & Mattress

    Chuck's Furniture & Mattress

    (11 reviews)

    I recently purchased a Paula Dean sectional sofa from Chuck's. Darlene the sales person was very…read morehelpful, she was very informative and was not pushy. The delivery guys were very informative and very very professional. I highly recommend anyone purchase furniture from Chuck's I would defiantly shop there again.

    This is a two separate occasion disappointment. Back in 2014, we purchased a mattress that…read moresupposedly the factory caught fire. The mattress took I believe 4-6 months to actually come in. They never called to let us know it got delivered to their warehouse and sat there an additional few weeks. They couldn't deliver promptly because the mattress was too heavy. We had to rent a U-Haul to get it ourselves. 2023- We decided it has been awhile we will try again. We found the couch we wanted. We were urged to wait for the sale. The sale came 4 days later as we took 3-4 trips to pick out a fabric. The night we placed the order, the sales woman called the rep of the company to make sure there was enough fabric to prevent delay and was told production would start immediately. Good news- were told 4 weeks as the fabric was in stock in the amount of yards available. Perfect ! Our only stipulation to getting custom was to make sure timeframe was reasonable. We told her this multiple times. Well at the 3 week mark asked for an update from the sales rep, no response. Called the store myself and, I was told it was in production and would be another 1-2 weeks. Called the following week at 4, was told it was just went into production that weekend ?! Okay how is that possible. Called week 5, couch is built but waiting on fabric that won't be in until week 6. As I try to be patient and explain this was not explained to us by the sales rep and we would have bough the in stock floor model for this timeframe. Sales rep calls me to tell me I was lying and she never said that?!? I'm like that's insane. You told me and my husband 3-4 weeks as again we didn't want a long timeframe because of holiday plans coming up and we only agreed to customer because of the time frame. We asked to speak with the manager. The Manager was supposed to talk to owner. We have yet to receive a call back yet or even an update. This is unacceptable. All the service was amazing until they were unable to keep their word regarding production and their service and attitude went south. I would not recommend this store.

    Ashley Store - furniture - Updated May 2026

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