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    Ashley Store

    1.5 (106 reviews)
    Closed 10:00 am - 9:00 pm

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    Page 1 of 3

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    He's got great costumer service skills and really knows how to make you feel comfortable during every step in the buying process.

    Mentioned in 2 reviews

    Read more highlights

    La-Z-Boy Home Furnishings & Décor

    La-Z-Boy Home Furnishings & Décor

    (6 reviews)

    I always had good products I purchased from Lazyboy, but not this time. I bought a love seat and…read moreoversized chair in 2019, and within 3 years the frame had broken on the loveseat Since they are supposed to have "lifetime" warranty ($100 each way to pick and deliver back, plus $175 per hour labor), I called to have it repaired. It has been six weeks since they picked it up, and there has been no contact from them about the status. I've called everyone I can think of to find some information, and NO ONE will tell me anything. In the meantime, I have nothing to sit on ( they wouldn't even leave me the cushions to sit on ) and this is my last resort to get something done. I will never buy another product from Lazyboy, and I encourage anyone else to think twice before shelling out hard earned money to just to be ignored.

    If I could give this place 0 stars I would. We ordered two recliners back in the end of January…read morebeginning of February. Received the recliners in May. Great. Well two weeks in the recliners headrest stops working. They come pick it up timely manner fine. It has now been three to four months they have had the recliner with no updates. At this point they have had the chair longer than us...AND WE ARE PAYING FOR IT. We have to be the one to call and we get Porscha(however you spell her name) she is apparently the only person to talk to in West Texas to get an update on our chair. First one is ohh our technician quit. Ok well isn't that a time to call your customer and say hey our tech is no longer with us it's going to be a bit longer. Now here we are in September calling for an update on the chair and now we are finding out the wrong part was ordered and it's going to take even longer. Again why are we not being told this?? The answer we get is well we can't call on every small thing. Seems to me these are two big issues that you need to make your customers aware of to me. Ask what the ETA is on the new part and all we are getting is I don't know and no idea. She proceeded to tell us that the tech only comes once a month? Uhhh might be nice to know!!!! Where else can we send it? There is no where else you can send it ma'am. And now we are getting it sent back but they won't be able to send it till October 2nd?? What you only have one driver too?? I'm beyond pissed off and livid with this the customer service is the worst I've had to deal with. Yall definitely put the LAZY in La-z-boy don't you?

    Ashley Store - furniture - Updated May 2026

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