Do not do business at Fergusons. The customer service awful. They know the problem but never fix…read moreit. Just a bunch of words on the review responses. I told you.

We spent over $50,000 on lighting, appliances and plumbing at this store for the house we built 7…read moreyrs ago. But when we need to replace a glass globe on one of the lights they tell us they cannot order a replacement glass. We called the manufacturer and they told us they are available but we have to go through the distributor that sold us the fixture. Do not shop at Ferguson, order off the Internet or go to Lowes it is much cheaper and the people are nicer

Service at the register, ok. Beside that. Service to load or to access is horrible. The rough goods…read moreattendant, very poor customer service. I asked for help loading 14 sheets of drywall only to be told that I had to load it. Unfortunately I have a bad back the periodically goes out from a bad car accident, that is why requested help. Another customer helped me load by hand instead of using one of the two forklifts available. Forklifts are used to help with labor tasks such as this to prevent back injury, hand injury, etc. To finish loading in my truck, a day laborer came to help. I tipped him when we finished loading. Now I wouldn't mind paying for help, but when you advertise and promote help loading, and don't. That's false advertising. There is no good deal in that. I think I'd rather pay Ace more per sheet than deal with the depot.

I bought a small fridge from them last night i got is home had to let it stand up for a few hours…read morebecause the old man who helped me into the truck with it laid it down and then told me it would "blow up if the freon leaks out," not knowing I am a mechanic and know that it is the compressor that will go bad if you lay down the fridge...anyway I got it home stood it up for my work day and opened the box and low and behold my poor new fridge had been damaged and the corner of the back on top is crunched in, the fridge itself IS ABSOLUTELY NOT worth $279 in good condition but this is in shit condition and I cannot get home depot Odessa to answer the damn phone to come and collect this fridge and give me my money back or if they don't want it back to discount it as scratch and crunched the value is not what it should be.

For the most part, Lowe's usually has everything I look for. I end up at Lowe's several times a…read moreweek for my home & building projects. The only issue I have that would not make it a 5 star review is the assistance they have working there. It's really hard to find someone to help you when looking for a particular item. Sometimes you do find an employee to help but that's a a far as it goes. It may be the lack of employees but all businesses in the area are experiencing g the same problems. It's been on multiple occasions that I have gone there for something and eventually end up leaving because 1: I can't find anyone to help or 2: If I did find a person they couldn't help me at all. If these issues were fixed, I'd rate it a 5 star business.

Don't use them for any home project! Your house will more damaged from there contractors and they…read moredon't care. They can't measure right. Then you have to pay to restock and reorder say you should know how measure it. Spend to money on experts. Not Lowe's or there contractors.

I order something online for curbside pickup. After 2 days of not hearing anything I was irked and…read morecalled to check on my order. The general manager, Daphne (I hope I'm spelling her name right), took my call and worked so hard to a) find out what happened, and b) get my order ready ASAP. She made multiple calls to people in their online department each time calling me back to let me know what was going on. Long story short instead of being angry I felt like I got great customer service and the products I needed.

This place is absolutely wonderful. Every year, we go into Lowes to buy our Christmas tree, but…read morethis year we were driving by Ace and saw that they already had some out (Lowes doesn't get theirs in until after Thanksgiving). We stopped to look at them, and could not believe how much fuller, and more beautiful they were. The girl that was helping us was genuinely nice (I wish I could remember her name, maybe Emily?). We bought a gorgeous, full tree and the price was about the same as Lowes but the Ace tree was bigger, and the quality of tree was so much better! A guy came out with a chainsaw, trimmed the trunk and helped us load it in the car, and was happy to do it. It was so refreshing to shop at a place that was so friendly and helpful. Lowes is ok, I go there often, but the employees are super overworked and checkout takes forever. Ace was fast and fun to shop at, and the employees are so nice they feel like you are shopping with friends! Need more places like this here.

Came to buy the " battery and charger and get a free tool" here but they told me it was only…read more"certain" tools that I had to buy to get discount.. false advertisement.

This is the worst place I have ever been, it stinks!!!!!! I waited in line forever and they don't…read morecare. They have one person working in the whole store in the afternoon after everyone gets off work!

fo not get your stuff delivered by them they do not send you info when you will get your…read moredelivery... I have been calling for 4 days and still have not gotten a response when they will deliver. they keep saying that they will call me back... and when I ask if they are going to email me my delivery time and date they said they do not have anyone to send that email. My last attempt to call the employee said they don't care about thier customer service. I informed them that my situation and told them that's a bad service. and they send me to another call and said we can transfer you to our manager but they won't care about it.. I was shocked!!! Then they hang up on me.... I understand now why people don't recommend MCCOYS to me as a place to buy my supply... Contractors tell me it's better buying on competitors like Lowes and HomeDepot... I think your employees are forgetting what business they are in...

I asked if they carried concrete splash blocks on the phone. They said they had 2 and I said I…read moreneeded 6. They said they would have more brought from the Midland store. I said good I'll pick them up on Saturday and they said they would hold them for me. I went to the Odessa McCoys on Saturday and so I paid for the splash blocks. Drove around the back and they said they didn't have any. I then had to go back inside and get a refund. I asked them to please call the Midland store to see if they had done. I drove to Midland to get what I needed.