Bought a set of kitchen chairs from Ashley and the chairs damaged not one but 2 floors! They sent a tech out and told me nothing can be done, which I knew as I tried everything under the sun from the hardware stores for the legs. I tried to get a credit or return them and they refused. I ended up selling them and buying new ones. Huge waste of money and they don't care about the customers. read more

So now Ashley furniture has successfully delivered the wrong couch 3 times. Not once, not twice but yup you guessed it.....3 times. The wrong couch was delivered 3 times. We called to cancel the order to get our money back and guess what there was nobody available at the time we could speak with about this cuz apparently nobody that works there is available to assist you with getting money back. So we have to wait for someone to magically call us and return our money. This is absolutely the worst furniture store I've ever had to deal with. There furniture is overpriced and they can't figure out how to even deliver the furniture that was ordered. I will never again step foot in an Ashley furniture store unless it's to get my money back. What a RIP off and a joke this place is. Save yourself the time and go somewhere else or try and construct your own furniture from wood and fabric because you will get tour correct furniture on time. read more

I've worked with Alex Lee at Ashley for a little more than a year. I deal with remodeling and updating condo's at a large resort in Northern Wisconsin and I was able to get beautiful, solid furniture at Ashley and have had many great comments from guests about it. Purchasing furniture for 5 condo's was very intimidating for me, but Alex made it very easy and fun. The delivery went perfect and the guys did a great job. I will be doing all of my updating again this year with Ashley Furniture and Alex, in Green Bay. read more

We love our furniture, but getting it was an absolute nightmare from day 1. We really loved our sales guy (at first) so that played big into our decision to purchase from Ashley. We had two delivery dates set for our OVER $5,000 in furniture....our first round of furniture came and we were less than impressed with delivery. Multiple damaged walls and they DAMAGED our BRAND NEW furniture. We immediately called before they were barely out of our driveway and were given the classic runaround for weeks until we were issued a whopping $100 check for damages. Almost 6 months later and we are still waiting for a resolution on the furniture that their delivery team damaged! The 2nd round of furniture came a few weeks later, DAMAGED walls AGAIN!!!!!! We decided to go back to the store because we were getting absolutely no where with their "customer service" department. We spoke with our original salesperson and he assured us he would look into a refund or replacement on our damaged furniture.....3 months later and still no call from him. HIGHLY disappointed to say the least, we love our furniture but Ashley isn't the only furniture company.....will never buy from them again. read more

Dave M was great. I was looking around and he approached me asking what I was looking for. I told and asked a few questions and showed me a few items that met the description. We talked it out, pros and cons, he listened while I talked. We narrowed it down to 2, but still indecisive. He told me the price of both and only $10 difference if that. I explained I saw online free shipping on most items if I put it together. He said he would check and to recheck the 2 items I was looking at and to look around store if he might've missed something or I found something else. About 10 mins later I made my way back to the item I was going with and was greeted by him with great news on the shipping plus the financing option. Checkout was flawless. Told me based on the stock, I should have it by Wed and I did. Bought Sunday delivered Wednesday. While I have to put it together and seems easy as well. He told me to check everything over when I got it to ensure it was perfect and it was. If it wasn't, to call ASAP for him to fix it. I inspected every piece for scratches, marks, missing stain, anything and it was perfect. I was in and out in less than an hour. Again, Dave M made it great and that's why he's been working there for over 13 years. read more

My wife and I purchased a bedroom set as an anniversary gift to each-other. After shopping around online and in several stores we settled on a custom bedroom set made by Witmer, which we were told was the "Cadillac" of their product offerings. Of course, it came with a Cadillac price but I don't mind paying for quality, and it was made in Wisconsin which is a plus because I generally like to support local businesses. We chose to take advantage of their 0% financing, however our saleslady failed to tell us they expected a 30% down payment until we were doing the paperwork. They ended up taking a 20% down payment and acted like they were doing us a favor. 10 weeks later we got the phone call from them indicating our furniture was in. At the point of sale we told our rep that we would need an evening delivery and she told us that was not a problem. So I was very surprised when I called to schedule the delivery and was told they don't schedule evening deliveries. I had to call and get our sales rep involved. She was able to schedule the delivery for one week later after 5:30pm. The day before I received a robot call saying the delivery would between 1 and 4. I called their customer service delivery line and was told they knew nothing about it. I had to call our rep again to get everything straightened out. Then the day of the delivery our rep called me to see if I would take the delivery earlier! Our furniture arrived. We had ordered 5 pieces of furniture: a bed, a low dresser, a mirror that went on the low dresser, a chest and a nightstand. The nightstand was the only piece that was what I expected. The chest had a trim piece fall off as the delivery men were unwrapping it and the hardware was wrong! This was very surprising since our sales rep was very specific when we filled out the order about making sure we had the hardware correct. In addition the mirror was warped (think of a fun house at a carnival) and the supports for the mirror were not painted (they looked like someone cut up a pallet). They really stuck out because our furniture had darker wood. There were parts of the headboard where there was wood missing because of knots in the wood and the dresser had paint over-spray. It is worth mentioning at this point that the delivery personnel are the one star that Ashley has earned. They were very professional at all times, took care to protect our walls and were always very polite. As soon as there was a problem they took pictures and documented everything. I have nothing but compliments for them. Their customer service department called me that night. The lady I spoke to said they would have to send a technician to look at the furniture. Why? Their employees had taken the pictures using the camera that Ashley had given them! They may have been able to fix the broken part of the chest but that was going back because of the wrong hardware and everything else was not going to be fixable on-site. In addition to all this their technicians only work until 4pm. I told her that would not work, the technician would have to work around our schedule. The customer service rep said she would have to call me back. I also touched base with our sales rep and she promised to follow up and call me. They never did. This became a pattern, I called and they promised to call back but didn't. Finally they called me back. They called because they figured out that they had delivered someone else's chest to me and they needed it for delivery in a few days. Now she was being all nice because they needed something I had. I asked if they had resolved the rest of my concerns and still they only resolved the mirror and the chest. She offered to have someone stain some mirror supports for me the day before they delivered them (imagine the fumes in my bedroom!). I told them I would only arrange for a delivery once all of my concerns were addressed. Finally they called me back, but at my home number after I had told them to call me on my cell phone. I had to go through the whole story again (this is 4th time now). I laid out clearly what needed to be done. I was told she had to contact management and would call me back. She never did. I had to follow up again and asked to speak to management. Their Director of Customer Experience called me back...on my home number. I had to go through the whole thing with her. She finally addressed my concerns, apologized and offered some monetary compensation. However when the day came to deliver everything we ended up with another warped mirror and there was a defect in the top of the chest. The director got the mirror fixed but only offered me a small refund for the dresser. She suggested that I was too picky and would never be satisfied! For the amount of money I spent I think I have the right to be picky, especially since I was expecting their best furniture! I'll never do business with them again. Worst customer service experience ever! read more

it's been two months and i'm still waiting on my furniture!!!! i will never shop here again! horrible customer service!!!!

Absolutely the worst experience ever. The furniture in the storeroom is not what they deliver, 1 of 6 items delivered was correct, rejected all the rest. Found out a month after waiting for a table that it was discontinued. Bought 2 chairs to go with the table that was discontinued and now I do not want the chairs because I cannot get the matching table, all ordered at the same time and they want to charge me a restocking fee to return the chairs. UNBELIEVABLE. Good luck trying to get a Manager at the Green Bay Store or anyone else there to care about you once the order is done. I normally would not write this but hate for anyone to have to endure what I have been thru read more

Excellent customer service! Paul was outstanding in helping us find exactly what we were looking for within the budget we needed. Best prices in town! read more

I had a wonderful experience finding furniture for me new apartment. Came into the store with just the intention of ordering a sofa and loveseat. After mentioning I was also looking for a reasonable mattress set, my sales rep (Paul) pointed out a wonderful end of the month sale they were having. Ended up ordering a half-off mattress set in addition to a sofa and loveseat. Best of all, I was able to have it all delivered once I moved in to my apartment! No hauling heavy furniture. My experience at Ashley Homestore was great and I had a fantastic sales representative to work with! read more

So last month I bought a new bed. I went to Ashleys. Now I did not buy the most expensive one they can go well over 5 grand. However I spent around a grand for a plush pillow top. Now the bed I laid on in the store felt very soft and when I laid down in it felt extremely comfortable. Now I get my bed home and set up. I lay on it and does not feel as soft. So I contacted the store. They had me verify the information on the tags ect. Yes it is the same bed. Weird they told me well it needs time to break in. OK so I give it a few more weeks to do so. I sleep on my side so after about 4 hours I wake up with my side being soar. So I go back to the store today speak with my sales lady who is extremely helpful. We find a totally different bed. I do not want the same one again just I do not want to mess around with this. Now the bed I picked out is a Ashley brand one. And is on sale for like a hundred dollars less. Well with a exchange like that you get no money back. I am like what ever I don't care at least I will get something I like and is comfortable. So we go threw the exchange process. And at the end pops up that I need to pay hundred dollars for delivery. Um what so not only are you gonna keep a hundred dollars. And now you want me to pay hundred dollars for delivery? Now for somthing that is not my fault. Well this lady who was not even dealing with this transaction who I never seen. Picks her head up and says that how it works. If you feel the bed not made correctly then service needs to come and fix it. this has nothing to do with her. After speaking to one manager. He tells me a line of bullshit. Says oh we can split it with you. No I am not doing that. This is not my fault. I have spent thousands of dollars at this store I mean around 20 grand now at this store. I literally had to excuse my self and go for a walk around the building to keep my self from really blowing my top in that store. I do not think I am being unreasonable. Now if it was something I just didn't like cause of style color ect. I would understand. Now at home waiting for them to call me to let me know what the district manager will do. We'll I can tell you if I have to pay one dime I will no longer buy from Ashley. I get a call back from the manager Nate . Who tells me that nothing they can do. I am just screwed over. Well thats fine. Other places to shop for now on I am done! read more

Would never recommend buying anything from this store! Never!! Outrageously over priced for poor quality product! Bought a $2000 mattress didn't even last a year my husband and I are not big people and there's 2 large sink holes where we sleep and the warranty is a joke u have to take pictures of the mattress n fill out a bunch of paper work & send it in to distributor then pay $60 for someone to come look at it takes up to 3 weeks for a response sorry but we don't even want another bed from them we went to verlo paid a quarter if the price for a mattress that's 100 times better and they guarantee their product if u have any problems they come to u and replace it free no paperwork or waiting! Never ever buy anything from Ashley again or a simmons bed read more

Ten years ago we purchased an Ashley Leather sofa and two matching recliners, and an England microfiber cream color sofa and chair for two rooms in our house. My brother has the leather set now in his man cave, and we kept the light color set made by England. We paid a bit more for both of these sets, but I can say in 40 years of furniture shopping, you get what you pay for, and England furniture is well built and easily re-stuffed and cleaned as needed. This poor sofa has suffered through teen agers, dogs, cats and the big no no of eating in the living room, dog included. It still steam cleans fine and looks great! Today, went and purchased another new set from Ashley for a new family room. I am looking forward to the same great performance. The sales people are not pushy and are up front about their product and their ability to ship/deliver unlike another furniture company in town. Paul S. was our sales person, there was no pushy sales tactics and he was up front about the furniture and the contract. Even though I paid more for this furniture, I know it will last longer than "the deal" I would have paid for elsewhere for junk that would need to be replaced in a couple of years. Over the long run, this is cheaper. read more