Jonathan Rushin is THE BEST!!! He's helped us over the phone for our initial order while we were in Florida trying to furnish an apartment in Athens, GA and he was brilliant!!! We got to Athens and came in to see him and buy more furniture. We found exactly what we wanted right away and got a great price!! Love Ashley!! Michele Sherer read more

Customer service was terrible. There were a lot of sales people there, but we ended up with the one that was more directive in nature and argumentative on what we were looking for. He probably thought he was being friendly, but Pushy and very unprofessional. Even when we decided on a few pieces he was so annoying we left. I looked up the pieces online and to add insult to injury jury it was offered several hundred dollars cheeper and was even offered a discount and free shipping. Recommend shopping online and avoiding going into this store. We purchased 6k of furniture from Adcock Furniture and had a much better experience and more for our money on better quality stuff. read more

I went into the Athens store on Sunday, May 10th. I was quickly greeted. I told the salesperson (a young female) that I was looking for a loveseat sleeper. She immediately said - well, here is a king size right here! I again told her I was looking for a loveseat, not a large sofa. She told me that Ashley furniture does not sell loveseat sleepers. I knew this was not true because I had been online and found several. Now, it could be that she meant they didn't have any in the store, but she went on to say "I am on our website and there aren't any." I told her that I had seen several and she said "well, we don't have any." Then she walked away. I left the store. Not at all impressed. read more

I ordered two items June 9, 2025. Both were direct ship. One arrived in about two weeks. The tray has never arrived. I returned to the store and they can't do refunds so sent request to corporate. That was 8/14!! Corporate phone is forever hold and store can't do anything. They didn't have a problem taking the last money they will ever get from me!! Now I have to see if I can get resolution from my credit card but it's past the usual deadline. read more

Go see Oneika- she is amazing!!! Store is full of inventory, deals, and great help! Definitely will be back.

Great service. Jonathan Rushin was friendly, helpful, and's knowledgeable. He was very helpful yet not pushy ands was able to answer all of our questions. Love the furniture we picked out. We purchased something a few months ago and loved it... came back for more. read more

Ashley Store - Jonathan's business card - Furniture Stores Near Me - Athens, Georgia

I ordered between 5-10k worth of bedroom furniture. A drawer and a nightstand came damaged upon delivery. I've been told 10 different stories on how this works to get them replaced. I had a technician come out and look at the damaged items and he asked if I would like it to be replaced instead of repaired. I said I would like replacements because I spent a lot of money and I expect my furniture to come as advertised. He jumped on a call with the dispatcher and after checking to see if items can be ordered, he said we can do the replacements. The technician then called his boss and his boss was very irritated because he gave me the option for replacements. He said "You're not supposed to give them the option. Go in and say I'm here to repair". Very demanding like the customer doesn't have a say in their property. I then called the store and a store representative said it has to be repaired and if it's not up to my standards it can be replaced. Since then, Ashely has reached out for a tech to come back out. I mentioned they already came out and they seemed confused. The caller told me 3 things I had to do that already happened. I called the store back and someone else said the previous representative was inaccurate in saying I can have them replaced after repairing. There seems to be no procedures in place to help their customers. Nightmare. read more

Our sales rep Bo was phenomenal. 10/10 good dude. We were told furniture was in stock and would be delivered 5 days from purchase. They didn't call on day 4 to schedule delivery so we called and waited on hold for an hour just to find ours delivery pushed. No big deal except no one told us. Furniture finally delivers and is missing hardware to complete assembly and scratched. Call store to get them to fix and 3 weeks later to repose so I call again. Get Clint on the phone. He is the least empathetic human I've ever met. Who knows if he fixed the problem. Tells me oh it will be 3-4 weeks before problem can be fixed but gets me on "schedule". This store is a laughing stock. And an absolute embarrassment. Will never do business again. read more

Riley took care of us and she was amazing. Super friendly, knowledgeable about her product and a great eye for design. We are incredibly happy with our purchase, and the final price after discounts was perfect. read more

Horrible experience purchasing bed set for my daughter. Missing parts. Ordered more parts. Still missing parts. Had to purchase hardware from hone depot. Still missing brackets.... ugh. Never purchase from them again. read more

I give Ashley Furniture in Athens Georgia zero stars. We purchased an outdoor set with a carpet . We were told we could not take any of it with us it had to be delivered. We paid for some "white glove service". They came and put the furniture together, and we were told the carpet was on backorder. We then got a delivery date for the rug. I spent over 30 minutes online trying to change the delivery date and was told i was unable to do so. So we had someone at the house the day of the scheduled delivery... nothing. Then we were told we had to pick up at some warehouse, then we were told we could pick it up from the store , it would be in the back ready. My daughter went to pick it up. The carpet she received was the one we ordered that was STILL SITTING ON THE SHOW ROOM FLOOR!!!! So essentially we bought the rug, paid for the rug, were told various things, and the whole time people have been walking all over it in the store. Spent 30 minutes on phone with customer service and they offered me their apologys. WILL NEVER DO BUSINESS HERE AGAIN!! Would rather sit on the floor! read more

"Selling garbage, and talking trash." Started buying on a budget 10 years ago. Furniture is, generally, "cheap". Delivery is atrocious. Sofa delivered in 2009 in good shape; but frame broke within 90 days. Stuck with it; no warranty. Flash forward to 2018, sectional sofa delivered with rough cut jagged wood protruding in fabric on the back. The sectional is not against a wall. Warranty exchange. Replacement sofa, fabric not taut in back. Service guy said someone would call; never did. Bought a cheap dresser for 5 year old daughter delivered with wood separating and split. The warranty replacement dresser still had blemishes. I was finished with Ashley forever! But... my wife wanted to save money on a mechanical base and mattress, so, I said ok. You can buy the same brands anywhere (Sealy, Serta, Beautyrest). Ashley, even after being told that they had lost me forever as a customer, delivered the wrong mechanical base to my wife. The whole thing is SO bad; it's hilarious! LOL!!! However, it is real $$$. Havertys got $13,000 - Bassett got $5,000. I intend to educate ALL of my family and friends. read more

I was in Ashley's to purchase se a chair for my mom. No one acted like they wanted to wait on us. After 30 minutes, a young lady asked if we had been waited on. My cousin an I said no. She did apologize, stating she thought we were just hanging around. Once we were waited on, we made sure the delivery address was correct and paid for the chair in full. Several days later, we received a call stating the chair was on back order and would be delivered on 5/22 after the initial date of 5/19. When we called on 5/20 to confirm the date and delivery time, we were told a different address. When the correct address was given, they told us the delivery date would now be 5/27. When we called to complain, we were hung up on. read more

Purchased and paid for a sectional sofa on 8/12./23Was told one piece was out of stock but was assured it would be in and delivered in 2 weeks. Day of delivery they called to tell me corner piece was out of stock and rescheduled for 9/15/23delivery. Night before delivery warehouse called to say 2 pieces were back ordered and it couldn't be delivered. One month after paying still no sofa. Called the store to cancel order and now awaiting full refund. The thing is, no one really cares , makes no difference to them. There were no apologies , no trying to make it right or offer maybe to find something comparable in stock or offer of a discount. Word of advice to Ashley Furniture , if you don't have it don't sell it . Better yet wait and charge people for items once all of it has been delivered. Stop wasting people's time and money. read more

They changed the delivery date for my sectional and dining set more than once. When they finally arrived a month later, only a third of the sectional was delivered and no dining set. When I checked with the store, I was told that the rest of the sectional would arrive 4 to 6 weeks later and the dining set even later. I told the sales person to cancel everything as that was ridiculous! I asked that the items be removed ASAP. That was 2 weeks ago! I have called twice since to remove the items from my home and they have not come. Instead they charged my credit card $2000! They are the worst furniture store ever!! Ashley Store get your act together and remove your items from my home and refund my money immediately!! read more

We purchase a love seat and sofa in 2022, Since the original purchase we have experienced a sofa and a love set that failed prematurely and three units that showed up at our house damaged and separated. We have been trying to resolve this issue since February of this year. all we get from the customer service department at the store is they want to replace them with another of the same. We are not trying to be unreasonable, after receiving five failed units we requested a reselection or a complete refund. We are willing to pay the difference if the reselection cost more. We keep getting fresh promises that our request is under review. We were told to wait 72 hrs. last week and called back today and got another fresh promised for 72 more hrs. Why would anybody want to do business with Ashley furniture? Not one person has called us back. read more

Riley Broome helped my husband and I with a mattress and nightstand purchase!! She was super knowledgeable and nice. Would happily come back for another purchase with her assistance!! read more

We worked with Riley Broome and she was very friendly, helpful, and knowledgeable! Highly recommend!

Had a wonderful customer service experience buying the furniture, but it has been a little over 3 months since we ordered the furniture and our delivery day has been rescheduled 3 times. I've lost work, I'm very frustrated and just want my furniture. We have nothing in our home but a bed. I'm hoping everything arrives alright and I don't have to deal with anymore delays. read more

Riley Broome helped us get a few small furniture items and she was great! super friendly and helpful. This is our second time shopping here and the staff as always been helpful. read more

We bought several thousand dollars worth of furniture and had a great experience working with our salesman. That is where the pleasant experience ended. Upon delivery, parts were missing, items were assembled incorrectly, they left a huge mess. When trying to return the 2 desks whose drawer broke the first time it was opened, it required a visit from the Technician before they would accept the return. The Technician came out and said it was not assembled correctly and he could fix that, but he agreed that the design was not good and it would fail again. We waited several days and never heard from anyone so we called and made arrangements for the return. When they came out to pick up the desks they only showed they were to pick up one desk. I asked them to wait while we sorted it out and just as I got corporate on the phone, they drove off. Corporate said they should have picked up both desks and transferred me to the local store. They said they would contact the truck and have them come back in a few minutes. They finally called 2 hours later and said we would have to reschedule pick up for another day. We are now at 6+ weeks and counting to return the desks and in the meantime, I don't have a usable office. No offer of a discount or really any gesture to make this right. Just, I'm sorry, this is our process... People seemed pleasant enough to deal with, but I have to question whether they are incompetent, lack follow through, or just are not empowered by their managers to make things right. I would not recommend shopping here. Pay a little more and get good quality furniture from a reputable, local store. read more

My husband and I purchased a power lift chair from Ashley furniture this past July. I wrote a check for $966.00 for the total cost. The chair on the showroom floor he tried did not fit him so the sales person directed us to another one which did fit. This is the chair we chose was a solid gray one and that was the chair I wrote the check for. The chair that was delivered was the one that DID not work for him, but they refuse to make it right and keep saying we got what we bought. My husband is a Marine Vet with mobility problems, and he is unable to walk or stand. His legs from his calf down hang off the foot rest, mine hang off from the ankles down. Now how many people reading this would think we would have paid that much money for a chair that is useless to him? How does anyone (miss) treat a customer so especially a VET? I would and am telling anyone thinking of trading with this store NOT TO even darken their doors. I called corporate, and they are not responding, I went to the store because I was led to believe by a lady in corporate that all I needed to do was to return to our local store, make a new selection and at that time a "pick-up" order would be issued to have the "incorrect" chair picked up. To date Ashley is doing NOTHING! I have sent multiple emails to corporate, and they will not respond. I have NEVER had such a bad experience with a business in my life. B.Robinson read more

I came in and purchased a Gray in color sectional and 2 recliners. The color is almost a bluish color. Paid almost $3,000 for it. I was not there when it was delivered and my in-laws didn't know what we ordered. One of the recliners were broke when delivered. The other recliner broke with in a month. The sectional is the most uncomfortable piece of furniture I have ever owned. When you call to get warranty work done they want you to take pictures and all this crap instead of just sending someone out to fix it. Ashley use to be great furniture but now it is garbage. I will NEVER own another piece of Ashley furniture. read more

Came in looking for a new couch and loveseat. Ms. Riley Broome was very helpful and patient while showing me the selection. After looking through the store's inventory, Riley showed me a couch and loveseat that was well within my price range, but still a great quality set. The checkout process was quick and easy as well, Riley was very knowledgeable and I felt like she did a great job at advising on the financial aspect of the sale. read more

Terika Campbell, the store manager refused to honor a price quoted by one of her employees, and would not honor a gift card received by Ashley Homestore corporate. We ordered a table and chair set, almost two months in advance and scheduled the delivery to arrive on my wife's birthday as a gift. The delivery was delayed because Terika sold the unit to another customer that wanted it sooner. Terrible customer service, terrible attitude. I regret doing business with this location. Take your business to somewhere that appreciates you. read more

Ashley Store - Furniture Stores Near Me - Athens, Georgia

The customer service at the Buford location when purchasing my furniture was the good part of my experience, thus the 2 stars. The delivery and corporate customer service experience was "trash" and seriously "worked my nerves"! I purchased my furniture a month in advance and was told even the day before that my bed including the adjustable base would most definitely be there on the scheduled date. I followed up with corporate because I received an email saying that the base would be delayed a couple of days but the guy assured me that that was not the case.The delivery of course did not include the base. After many phone calls to reach an actual person the delivery was nonchalantly scheduled for 2 days later. I stayed home for the 4 hr delivery window and received a call at the 4 hr mark saying "Im not sure if anyone told you or not but your delivery was put on the wrong truck and they are out real far and cant bring it". I called the corporate office and my calls kept getting dropped until the same guy that assured me the first time that my base would be delivered answered the phone. I was frustrated and the guy responded by hanging up in my face!!! What the what!? Who does that? After attempting to reach everybody and their momma I finally reached out to the Buford sales department (out of desperation) and log story short got my adjustable base (that you pretty much need to sleep on the bed) the next day. If the delivery side of Ashley was as good as the in-store sales experience I would have given them 5 stars. read more

I went into the store on a Friday and found a bedroom suit I was interested in. Saw it was on clearance and asked the woman working the floor if this was the bedroom suit that was on clearance she and a manager confirmed it was. I said perfect I will take it and was waiting on my gf to bring me my wallet (we switched vehicles so I forgot) when she gets their our salesperson was busy so we found another woman who checked us out and also ran the numbers on the bed to confirm it was that bedroom suit. Mind you this is 2 salespeople and a manager all looked this over so she informed me it will be disassembled and ready for pickup Monday. Monday comes, they say come get it. They sold me the completely wrong bedroom suit and all the manager had to say was we're sorry this happened. They also told me since I paid cash it'll be 7-10 business days after Monday which is when they cut checks to get my money back. Not only did I get screwed on the bedroom suit entirely but also my money to go purchase another one for now. I never write reviews because I could care less but I hope someone reads this and doesn't waste their time I got Rid of all my bedroom furniture in anticipation for this to have nothing at all for right now. read more

Horrible shopping experience. The ineptitude of this national furniture store can only be matched by its horrible customer service. Trust me, you do not want to waste your time or money dealing with them. Don't take a chance with them. Go somewhere else!!! read more

Straight up liars. And I knew they were lying but I gave em the benefit of the doubt. Told me their furniture was hand made at a manufacturer they own and how they were so much better than Rooms To Go. Told me it wasn't Vietnamese sweatshop trash. And it all is. All say made in Vietnam and are made with crappy, splintered particle board. The electric part has failed in my power recliner and it's been 3 weeks since purchase. Buy your furniture somewhere else!! read more

Ordering furniture from Ashley has been a nightmare. I had damaged furniture delivered. I was told all pieces would come together, but when crew showed up to deliver they told me there were missing a piece due to back order. No one informed me. Replacement delivery dates were rescheduled numerous times, often without letting me know. I was told I could have pieces picked up if I was not happy. I have requested items to be picked up since the set isn't complete. I cannot get anyone from the local Athens store, customer service, or management to solve this problem. Management from the store told me the only way to get help would be to write a review. Seriously?! Come Ashley. You can do better. Terrible experience. Terrible customer service. Worse communication. CEO Todd Wanek, is this the way you run a company? read more

I paid for my old mattress and box spring to be removed, but delivery men said that they only remove the old mattress. Do not pay for this convenience. It's a waste because I still have to haul and pay to dump the box springs. I also ordered 2 twin xl box springs but was delivered a king solid box spring. Now my bed can't be reassembled and I'm sleeping on the ground. So irritated. read more

NEVER consider this store! My daughter and I bought an entire bedroom set, expensive new mattress, beautiful big wood desk on July 28th. We understood the delay in delivery due to COVID an accepted Aug. 21 delivery. Since that time, delivery has been changed 5 times now. Communication has been non-existent, but the biggest issue have been the flat out LIES from Clinton and others in the store. We were told on Sept. 15th ALL of her furniture was in except the mattress and would be delivered today, 18th. I finally stepped in an told them this was unacceptable and they found a mattress for her that could be delivered with the rest of the items today. She even had to go to the store, sign new paperwork that day. Yesterday she was notified the mattress nor desk would be in this delivery. There "simply wasn't room on the delivery truck". I explained we were promised, reminded them of the Tuesday fiasco where she went into the store to sign for the new mattress and was assured again of delivery today. Today, she received only a bedframe and chest of drawers. NO mattress she was promised, NO desk she was promised, NO nightstand. TWO MONTHS and no place to sleep or study. She has been on an air mattress and used a Walmart folding table to study. The LIES, shifting stories, terrible communication are unacceptable! They want your $ and once they get it, there is no care or consideration. No follow through or concern as to if you ever get the furniture. RUN, stay away! Management is terrible and has NO care for the customer. read more

The staffs are helpful and there are many options that you can try and touch in the store. The delivery crew is very good -- they are careful, install everything in places and collect all trashes. Remember to check prices online. It is weird that prices could be lower on the Ashley website. The store will match the online prices, if they are lower. read more

No stars for Ashley Furniture Homestore. Their customer service is deplorable. It is impossible to talk to anyone who can help you via the phone. Plus they are not willing to help you. They don't want to "make right" their cheap, poorly made furniture and they will cancel your credit card if you call and complain too much. My advice: shop ANYWHERE else! But if you buy from Ashley, then spend the extra money on the extended warranty - believe me, it's money well spent, because you will use it! I will NEVER AGAIN buy from Ashley Furniture Homestore. Good luck to you! read more

DONT go to this Ashley location. I ordered a couch here in July and was told it would at the latest come in 12 weeks (aka October) I'm now being told I will not receive it unail December (21 weeks total)!! I would not have ordered this couch if I would've known, they should not lie about the availability of products just to make a sale. Who knows if they will push it even further! read more

Worst customer service and everyone will tell you a different story if you need help. All you will get is the runaround. Should have known from the start when we had 3 sofas delivered before they got it right. The first 2 were broken. The recliner on one side would not work for the first 2 they delivered. The second one they delivered left a grease mark on my carpet on the broken side so obviously they just brought the same one back (they promised a new unbroken one) and hoped that greasing it up would fix it. Now not even 3 years after purchase and on the same side (coincidence?) ....the recliner mechanism has broken. Went to the store to order a replacement part and was given a number to call. Called the number, they looked up my account and I was told recliner mechanisms were covered for 5 years and I was good. A technician came out and saw what part was broken and said he would order the part and once I received it in the mail to call back and he would come out and put the part on. Again was told by him as well that all was covered. That was 2 weeks ago. Called today to check on the status and was told that part was never ordered because warranty was out. Not even a phone call to tell me this lie, they simply just put that note in my account info and did not order the part. Someone needs to remedy this - I was told the part would be ordered and technician would come out and replace part and this is what needs to be done!!! Will never purchase from this company again. I will stick to what I've had in the past. La-z-boy. Had a 30 year old recliner and the mechanism still worked. Should have just gotten all my old still working quality furniture reupholstered. Their furniture is cheaply made and will not last! Beware and don't buy from a company that will not stand behind their product and make things right with the customers. read more

Horrible Horrible Horrible Customer Service - I will never use them again - I have had two very crappy transactions with them. As of last week I was supposed to get a call back regarding my bill, which is twice as much as it was supposed to be...it is Monday and I am still waiting. Do not waste your time with these folks. read more

Worst customer service I have ever experienced! I placed my order on 6/3/2020 for delivery on 6/23. When i did not get a delivery schedule call on 6/22 I reached out. I called 9 times could reach no one in the retail store, so I called the 1800 number waited for over 45 minutes to find out my item has been on backorder since May. Never once when I placed the order, while the order was processing, nor the day before it was due to shipped was I told about this. Ashley has lost me as a customer for lack of communication and customer service. read more

We bought a bedroom set from the Ashley company store in Athens just over a year ago. The set included a very nice Beauty Rest mattress by Simmons. Well, after a year, the mattress began to sag and buckle. I filed a warranty claim with Ashley, but it was rejected by the Simmons due to slight stains. The Ashley warranty department was not helpful in resolving this problem. I will not buy anything else from this store. read more

Do not shop here! We had a horrible experience! My husband and I purchased a TV stand in the store. We had to flag down an employee just to ask how to purchase it. After filling out a bunch of paperwork and having to charge my card multiple times because he typed in the wrong price, we finally were on our way. Two weeks later, our TV stand was delivered with a chip in the corner and two stains on the bottom. We called the store to complain, and they transferred us to the customer service line. We waited a full hour to speak with someone before speaking to a woman who was rude and consistently interrupted me as I tried to explain my problem. She then told me it was my fault for not refusing delivery and that the store should have explained during purchase that they do not accept returns (the store did not explain this to us upon purchase). After I complained the product was defective, she said we could send in pictures and she would show her manager and get back to me "some time in the next week." She interrupted me, she never once apologized about the product being defective, and she told me this was my fault for not knowing their policy. Never have I experienced such horrible customer service! We will never, ever shop here again! Shop at WayFair. They have the best customer service and way better products! read more