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    Ashley Store

    2.3 (29 reviews)
    Open 10:00 am - 8:00 pm

    Ashley Store Photos

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    5 months ago

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    4 years ago

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    6 years ago

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    9 years ago

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    8 years ago

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    12 years ago

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    10 years ago

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    9 years ago

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    7 years ago

    Amazing service! I ordered furniture from both Ashley Home store and Wayfair. Ashley hands down had the absolute best service.

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    10 years ago

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    9 years ago

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    10 years ago

    The customer service at the Arcadia Homestore was exceptional as always. The staff and sales people are always friendly and never pushy.

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    10 years ago

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    6 years ago

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    9 years ago

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    12 years ago

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    13 years ago

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    Ask the Community - Ashley Store

    Ashley Odds & Ends

    Ashley Odds & Ends

    1.0(3 reviews)
    1.7 mi
    $$$

    Their furniture is actually decent quality. Their salespeople are great. But their customer…read moreservice after the sale is absolutely horrendous. They hang up on you. They ignore you. I bought a decent amount of furniture, got home same day, looked at the receipt, and realized they overcharged me. Not much but $250. The manager told me he would credit it to my card. That was about 3 months ago, still not received the credit. I called talked to rude representatives at corporate. They promised me they would fix it. Still not credit. I called back talked to a manager at corporate, same promise, she even promised to call me back, literally nothing happened. I've now spent hours on hold waiting to talk to rude employees, months waiting for my credit. Me paying interest on the money they borrowed from me. Absolutely pathetic. After waiting about 90-days for them to credit me what they told me they would, I finally just disputed it through my credit card. Now my remote control breaks on the fireplace I bought from them. I reach out to see if I could buy a new one, they literally just told me in the chat they couldn't help me. I would ABSOLUTELY NOT do business with them. It's one thing to have a bad employee or two but literally no one would help me at corporate. It's clearly a training issue and not worth the headache of trying to get them to do what's right.

    "The Worst Experience Ever ( Milpitas store, CA and Ashley corporate CS)... The mission statement…read moreis a lie! ATTN: Mr. Todd Wanek CEO Ashley, and also Ashley Milpitas store, CA Order cancelled 12th Sept, no Refund yet???? Can you please prove it to me if there is any Customer service philosophy at Ashely furniture? I hear your mission statement over the phone and its a total LIE and there are no words to describe how pathetic the service is for customers, both at the store and through your CS department. You ll find smile only if your staff sees that there is a potential sales, but there is no empathy if a customer is in a problem. Series of Events, explaining your service standards; I ordered a sofa sleeper bed and a love seat (Paying by Cc and Cash $1200) at Milpitas Store, CA around end of September 2016, moving from Australia with no furniture. At the time of placing the order, Mr. Henry said that the furniture would be available in the same week (by Thursday) as what he could see in the system. We did indicate to him since we have no furniture and wanted it fast, so the only reason we would place an order with Ashley if we could receive it within a week or 10 days, if not we ll go to Living Spaces. On Wednesday that week ( Thursday being the committed delivery), we received a call from the warehouse saying would do the furniture on Saturday ( partial) and the other by the following week. on Friday, we received the sms through dispatch that the furniture would be delivered between 12:30-3:30pm on Saturday. We waited for the shipment until 4pm, and then got a call from the driver that he would actually deliver by 6pm. We waited again until 9pm, leaving several messages and calls on the drivers cell , but he never turned up ( wasted whole day for Ashley). We went to the Milpitas store on Sunday and expressed our dissatisfaction and frustration. We were then informed by the Store that they would arrange the complete delivery on Wednesday . Again on Tuesday we received the call that there would be a partial delivery on Saturday (mis commitment ) again. We then went back to the store and cancelled the original order PO#40037520 in frustration and re-ordered another Sofa set and a love set( PO # 40036910) . paying additional money so that we could get something to sit on (remember we had nothing). Again the commitment was made through the store that the sofa would be in the week (partial 3 seater) and then following week for the love seat. On the day of partial delivery, the truck came with the 3 seater and refused to deliver on the 3rd floor of the apartment as it would not fit the elevator. There were 3 guys and ample space on the stairs and still refused. Following this we were very frustrated and went back to the store and cancelled the whole order on the 12th SEPT. Since SEPT 12th, we have not received our cheque for $1200 that I paid cash with. It has been over 5 weeks and I have made several contacts both at the store ( Henry, Abrahim and the finance lady) and the CS HQ center ( Luisa and Nicole-Mgr) , who repeatedly committed to get back with the update , but never called. I have been the one calling all the time and visiting the Store , but no a 1% effort or consideration through Ashley. I am sure if it was Ashleys money stuck, they would have taken a serious action. As I have just moved into US so struggling with my budget, but Ashley doesn't care at all. I have also sent an email to the Milpitas store, no reply as usual. My last conversation was with Nicole -mgr at the CS mgr on Oct 19th , who again said that there were no notes in the system through Finance and promised to call me at 12pm Tuesday 10/20/2016 after talking to finance. She never called ...as usual. Your HQ CS advised that the cheque was sent out on the 10/07/2016 , but we have not received at all. If it was sent out, where is the tracking number or the proof? My wife also called the store today (10/20/2016) and the finance lady said that to request the cheque again, it would take another 30-40 days. Now , tell me Mr. Todd ..what would you do in this situation if you were the customer? Law suit maybe??? I am very very angry now. Best Regards Zeeshan Abbasi

    Slumberland Furniture - Winona

    Slumberland Furniture - Winona

    3.0(2 reviews)
    17.1 mi

    One star cause that's my only choice. OMG..stay away. Lady knew just what she was doing. We told…read moreher we would call the next day with our decision . But no she charged us $350. Called my credit card company to stop the payment. That bitch went right back and charged us again WTF..con artist. I didn't buy a mattress. I didn't set up a time for delivery. Gave me a list. Didn't tell me anything. Snake

    My wife and I were looking to buy a new mattress set-up for our home. Our current bedroom set is…read moreabout 10 years old and very uncomfortable to sleep on. We had been in and out of several stores laying on different types of mattresses and hearing the sales pitches from each place. Same old song and dance of why we should buy from them or their company. Mattress shopping is tougher than we thought because if one store has one you like and another store has another style you like you have to remember each. You can't really compare the two at that point. Regardless the entire experience at Slumberland was a completely different feeling from start to finish. We came into the store, was immediately greeted with hellos, introduced,, asked how we are you doing today with smiles.. We explained to her the reason for our visit today and what we were looking for. Explained to her our previous set-up and the style of mattress we think we want going forward. She took us to the area of the mattresses, explained which ones we should try on our own time and we got right to it. There was no pitch, no gimmicks, no pressure to buy, just these are your options to choose from. Amanda told us to take our time, she gave us pillows with covers to put on them to keep sanitary to lay on. Amanda was great... She literally said to us let me know if I can further help you or answer any other questions anytime you need me and told us she would be sitting at her desk if we needed additional help. So we laid on the ones she suggested. Then started reading some of the literature about each bed, the craftsmanship and how they were constructed. So we called Amanda back over to ask her a million questions which she knew every single answer to immediately. She clearly was a woman that had worked for this company for a long time and takes great pride in what she does. If all Slumberlands employees were like this lady other furniture stores would go out of business..... We went over very detailed things such as costs, adjustable box frame options, sheets, colors, warranties, pillows, delivery, how long it takes to get, in home set up and on and on. Next thing you know she had everything put together in a plan with total prices, any discounts and sales promotion prices that could be applied. My wife was very happy, so we bought ourselves a new bed right then and there. Amanda assured us the bed set-up that we had choosen was one of the best their store carries and we would be happy for a long time to come. Her laid back approach and the way she knew her information was what sealed the deal for us. She never fumbled through any questions or gave us any B.S. sale pitch talk. She literally knew it all right away which just gave us a genuine experience fell that we made the right choice. We felt we got a very good price for a quality product. We are now proud owners of a Hybrid Luxury Stearns & Foster Ultra Plush Pollock mattress set. We both left feeling we made the right choice and bought from the right person. We wish all our shopping experiences were as pleasant as this. We also agreed that we would come back to shop at this Slumberland location again. Thank to Amanda. Highly recommend her services if you are in need of anything at all for your home. Great shopping experience overall! If you deal with Amanda you will not be disappointed I promise.

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    Slumberland Furniture - Winona
    Slumberland Furniture - Winona
    Slumberland Furniture - Winona

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    Ashley Homestore - Inside of dresser drawer

    Ashley Homestore

    1.1(126 reviews)
    1.7 mi
    $$

    Regarding Ashley furniture industries and Sam Levitz furniture Northwest located in Tucson, Arizona…read moreand the various reviews which in general are less than satisfactory. It is important that we as consumers have a thorough understanding of (UCC) Uniform Commercial Code, and in Arizona . Title 47, section 2313, EXPRESS WARRANTY by Affirmation of Fact, Promise, Description, or Sample A. Express warranties by the seller are created as follows: 1. Any affirmation of fact or promise made by the seller, to the buyer, which relates to the goods and, becomes part of the basis of the bargain, creates an express warranty, that the goods shall conform to the affirmation or promise. "Any deviation from the affirmation of fact or promise is referred to as a breach and is actionable in a court of law for damages" 2. Any description of the goods which is made part of the basis of the bargain creates an express warranty that the goods shall conform to the description. "Any deviation from the description of the goods and in other instances, services is referred to as a breach and, is actionable in a court of law for damages" 3. Any sample or model, which is made part of the basis of the bargain, creates an express warranty that the whole of the goods shall conform to the sample or model. B. It is not necessary, to the creation of an express warranty, that the seller use formal words such as "warrant" or "guarantee" or that s/he have a specific intention to make a warranty, however an affirmation merely of the value of the goods or a statement purporting to be merely the seller's opinion or commendation of the goods does NOT create a warranty. In my attempt to purchase 2 recliners, Nico (the manager) insisted that in order for me to do business with him (even with an approved Ashley furniture charge account). I must come into the store. Being 70 years old, having an electric wheelchair and being in general of ill health, going into the store was not practical nor warranted. This Ashley dealer should have their relationship revoked, as they, Sam Levitz furniture, Tucson, Arizona, represent an embarrassment to this otherwise fine furniture manufacturer.

    Do not buy from Ashley. They show up without completed furniture and then give you attitude when…read moreyou call customer service. The store manager doesn't call you back, the receptionist hangs up on you, and weeks later my furniture is still not installed. The best part is they say there is no return policy. I just want my money back.

    Photos
    Ashley Homestore - Poor product

    Poor product

    Ashley Homestore - Poor product

    Poor product

    Ashley Homestore - Poor product

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    Poor product

    Ashley Store - furniture - Updated July 2026

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