Cancel

    Open app

    Search

    Ashley Store

    2.3 (29 reviews)
    Open 10:00 am - 8:00 pm

    Ashley Store Photos

    Recommended Reviews - Ashley Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Ryan S.
    5
    114
    9

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dana P.
    0
    24
    27

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of A B.
    2
    29
    3

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ryan L.
    22
    20
    17

    10 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Amazing service! I ordered furniture from both Ashley Home store and Wayfair. Ashley hands down had the absolute best service.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    The customer service at the Arcadia Homestore was exceptional as always. The staff and sales people are always friendly and never pushy.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ken D.
    24
    5
    0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Ashley Store

    Ashley Furniture Homestore

    Ashley Furniture Homestore

    2.1(7 reviews)
    0.0 mi

    Their furniture is actually decent quality. Their salespeople are great. But their customer…read moreservice after the sale is absolutely horrendous. They hang up on you. They ignore you. I bought a decent amount of furniture, got home same day, looked at the receipt, and realized they overcharged me. Not much but $250. The manager told me he would credit it to my card. That was about 3 months ago, still not received the credit. I called talked to rude representatives at corporate. They promised me they would fix it. Still not credit. I called back talked to a manager at corporate, same promise, she even promised to call me back, literally nothing happened. I've now spent hours on hold waiting to talk to rude employees, months waiting for my credit. Me paying interest on the money they borrowed from me. Absolutely pathetic. After waiting about 90-days for them to credit me what they told me they would, I finally just disputed it through my credit card. Now my remote control breaks on the fireplace I bought from them. I reach out to see if I could buy a new one, they literally just told me in the chat they couldn't help me. I would ABSOLUTELY NOT do business with them. It's one thing to have a bad employee or two but literally no one would help me at corporate. It's clearly a training issue and not worth the headache of trying to get them to do what's right.

    I wish I could reach all their potential customers. This company is disgusting. My elderly…read moreparents bought a sofa set AND paid for a 5 year warranty. When one of the sofas mechanically broke down, my parents contacted the warranty company. They would not cover the furniture, saying it was "in warranty" with Ashley (during the first year). My parents didn't understand. By the time they contacted Ashley for service, Ashley claimed it was out-of-warranty. So, NEITHER Ashley NOR the Warranty company would cover the broken furniture. Then, my family got Ashley to send a tech. He agreed there was a mechanical problem, said he would order the parts and come back and repair it. Never heard from him again. When I called Ashley, THEY LIED and said the tech said there was no problem with the furniture. AN ABSOLUTE LIE!!!! Don't buy from Ashley. and, don't pay for a warranty that will never service your furniture.

    Ashley Odds & Ends

    Ashley Odds & Ends

    1.0(3 reviews)
    1.7 mi
    $$$

    Their furniture is actually decent quality. Their salespeople are great. But their customer…read moreservice after the sale is absolutely horrendous. They hang up on you. They ignore you. I bought a decent amount of furniture, got home same day, looked at the receipt, and realized they overcharged me. Not much but $250. The manager told me he would credit it to my card. That was about 3 months ago, still not received the credit. I called talked to rude representatives at corporate. They promised me they would fix it. Still not credit. I called back talked to a manager at corporate, same promise, she even promised to call me back, literally nothing happened. I've now spent hours on hold waiting to talk to rude employees, months waiting for my credit. Me paying interest on the money they borrowed from me. Absolutely pathetic. After waiting about 90-days for them to credit me what they told me they would, I finally just disputed it through my credit card. Now my remote control breaks on the fireplace I bought from them. I reach out to see if I could buy a new one, they literally just told me in the chat they couldn't help me. I would ABSOLUTELY NOT do business with them. It's one thing to have a bad employee or two but literally no one would help me at corporate. It's clearly a training issue and not worth the headache of trying to get them to do what's right.

    "The Worst Experience Ever ( Milpitas store, CA and Ashley corporate CS)... The mission statement…read moreis a lie! ATTN: Mr. Todd Wanek CEO Ashley, and also Ashley Milpitas store, CA Order cancelled 12th Sept, no Refund yet???? Can you please prove it to me if there is any Customer service philosophy at Ashely furniture? I hear your mission statement over the phone and its a total LIE and there are no words to describe how pathetic the service is for customers, both at the store and through your CS department. You ll find smile only if your staff sees that there is a potential sales, but there is no empathy if a customer is in a problem. Series of Events, explaining your service standards; I ordered a sofa sleeper bed and a love seat (Paying by Cc and Cash $1200) at Milpitas Store, CA around end of September 2016, moving from Australia with no furniture. At the time of placing the order, Mr. Henry said that the furniture would be available in the same week (by Thursday) as what he could see in the system. We did indicate to him since we have no furniture and wanted it fast, so the only reason we would place an order with Ashley if we could receive it within a week or 10 days, if not we ll go to Living Spaces. On Wednesday that week ( Thursday being the committed delivery), we received a call from the warehouse saying would do the furniture on Saturday ( partial) and the other by the following week. on Friday, we received the sms through dispatch that the furniture would be delivered between 12:30-3:30pm on Saturday. We waited for the shipment until 4pm, and then got a call from the driver that he would actually deliver by 6pm. We waited again until 9pm, leaving several messages and calls on the drivers cell , but he never turned up ( wasted whole day for Ashley). We went to the Milpitas store on Sunday and expressed our dissatisfaction and frustration. We were then informed by the Store that they would arrange the complete delivery on Wednesday . Again on Tuesday we received the call that there would be a partial delivery on Saturday (mis commitment ) again. We then went back to the store and cancelled the original order PO#40037520 in frustration and re-ordered another Sofa set and a love set( PO # 40036910) . paying additional money so that we could get something to sit on (remember we had nothing). Again the commitment was made through the store that the sofa would be in the week (partial 3 seater) and then following week for the love seat. On the day of partial delivery, the truck came with the 3 seater and refused to deliver on the 3rd floor of the apartment as it would not fit the elevator. There were 3 guys and ample space on the stairs and still refused. Following this we were very frustrated and went back to the store and cancelled the whole order on the 12th SEPT. Since SEPT 12th, we have not received our cheque for $1200 that I paid cash with. It has been over 5 weeks and I have made several contacts both at the store ( Henry, Abrahim and the finance lady) and the CS HQ center ( Luisa and Nicole-Mgr) , who repeatedly committed to get back with the update , but never called. I have been the one calling all the time and visiting the Store , but no a 1% effort or consideration through Ashley. I am sure if it was Ashleys money stuck, they would have taken a serious action. As I have just moved into US so struggling with my budget, but Ashley doesn't care at all. I have also sent an email to the Milpitas store, no reply as usual. My last conversation was with Nicole -mgr at the CS mgr on Oct 19th , who again said that there were no notes in the system through Finance and promised to call me at 12pm Tuesday 10/20/2016 after talking to finance. She never called ...as usual. Your HQ CS advised that the cheque was sent out on the 10/07/2016 , but we have not received at all. If it was sent out, where is the tracking number or the proof? My wife also called the store today (10/20/2016) and the finance lady said that to request the cheque again, it would take another 30-40 days. Now , tell me Mr. Todd ..what would you do in this situation if you were the customer? Law suit maybe??? I am very very angry now. Best Regards Zeeshan Abbasi

    Ashley Store - furniture - Updated May 2026

    Loading...
    Loading...
    Loading...