We've had our couch and loveseat for about 10 years and we've been very happy with it. It's…read morestarting to show the wear and tear more now but that's to be expected.

I purchased my sofa online in August 2021. The day it arrived, I was out of town. The very next…read moreday, the Caldor Fire broke out & I was evacuated for 18-days. When I returned, I sat on the couch & the reclining mechanism didn't work. I called Ashley & asked them to replace it with a new couch. Nope, they're sending a guy out to fix it. 2 months later, maybe? Can't remember exactly. Repairman comes out & confirms it's broken. He needs to order a part. 3-4 months go by. No part. I call (and Good God, don't even try to call - you'll be hold for ages) - the part was not ordered. Ashley orders it, it comes in, and here I am waiting for a repairman another month. He comes in, fixes it, I also show him that by now the UBS port doesn't work either. Also, the mechanics for the recliner push up into the sofa making it extraordinarily uncomfortable. I tell the repair guy this. He grabs packing materials from the box the part came in & shoved it into the seat - you cannot make this stuff up. Several weeks go by, the couch breaks again. Ashley is ordering me a replacement of the same couch. It is now May. They have rescheduled the delivery & are now delivering on the very day I am moving to a new house. I do not want this couch - so much so, that I'll be loading it up & dropping it on the doorstep of Ashley in Folsom. I literally do not care what they do with it. I am self-employed. My last day off was in August. I worked very hard to save that $1200 for a new couch and I'm out $1200 over this debacle. You know what? It's been 10-months since I started this process & I am fresh out of fucks to give. Keep my money. Ashley is like a bad boyfriend - cut him loose & don't look back. I am also filing complaints with the BBB, reviewing on Google & filing a suit in Small Claims. This company is the absolute worst I've ever dealt with. Worse than Verizon, Comcast & a car dealership. It's literally that bad.

Stopped here today while we are visiting in Hudson for the weekend, Andy helped us shop for a…read moremattress. Very knowlagable. Now we just have to sleep on the idea of pulling the trigger on one we love. Nice prices.

Ive been here twice now, for my daughter and recently for myself. They are by appointment only and…read moreare a mom, pop and son business. They're prices cannot be best nor can their customer service. Quality selection and amazing service. I promise you will not leave telling everyone about your experience.

It was such a pleasure ordering my furniture from Albert ! He made the process easy and even…read moreexercised patience with my wife and I when we changed our order to a different piece. If you're looking for new furniture at an affordable price I'd recommend that you reach out to him and I guarantee you won't be disappointed. Definitely leaving a 5 star review! Thank you again for your hospitality and support!

I bought two mattresses from Boxdrop La Crosse- Albert Washington on 10/5/25. He said the…read moremattresses had to be ordered and it would take two weeks. After a month of waiting, and multiple different stories as to why they were delayed, he told me my order was canceled and he would refund my money. After another month of excuses, he told me he doesnt have my money. He sent me a screenshot of one penny in his bank account. Ive been very patient over the last 2 months and even offered to let him make payments to me. He has now ghosted me and will not respond to my messages. His phone goes straight to voicemail and he doesn't respond to my messages. He scammed me out of $825. I'm not the only person he's done this to. Buyer Beware!

I have been troubled with back pain since about 1965. At that time I found a mattress with good…read morelumbar support that really helped relieve the back pain, but like all things it wore out. I have tried to find a replacement in the big brand name mattress companies without success. Rest Assured worked with me to make a mattress with good lumbar support. I highly recommend Rest Assured as the locally owned mattress company that will make you a mattress that will meet your expectations. Sincerely, Duane Mathias in Rochester

We cant say enough about this company. The owners and staff are some of the best people you could…read moreever meet. Outstanding partnership with the community and surrounding area. Thank you for the great service. 5 stars!

Dana is very nice and helpful at this store. She let me walk around and view the different…read morefurniture options. When I asked for her help, she was responsive and courteous. She also stayed late for me. The only downside of the visit was that every item I picked out was out of stock. If you want to showcase the product in the store, maybe put a sign on it that says "Temporarily Out of Stock Until ________". I didn't end up making a purchase because nothing I picked out was available, and I didn't want a floor-model.

I went in looking for a mattress and insisted on getting an extra firm that was really too tall for…read moreme. The manager tried to tell me that I should get the firm which was a bit shorter and seemed to fit me better, but I wouldn't listen, so he he did agree to sell it to me and then had it delivered. He told me many times that if I needed to return it that I could. I told him that I would not need to... Well, lo and behold I needed to return the mattress--it's too tall. I called him up and told him I needed to exchange it and it was no problem at all. In fact, he did some measurements on mattresses to make sure that I got exactly what I needed and had it delivered. Honestly, the customer service was excellent. I think he really cared and he really knew the products. Yes, I should've listened to him in the first place, but I'm glad that he was so easy to work with.

One star cause that's my only choice. OMG..stay away. Lady knew just what she was doing. We told…read moreher we would call the next day with our decision . But no she charged us $350. Called my credit card company to stop the payment. That bitch went right back and charged us again WTF..con artist. I didn't buy a mattress. I didn't set up a time for delivery. Gave me a list. Didn't tell me anything. Snake

My wife and I were looking to buy a new mattress set-up for our home. Our current bedroom set is…read moreabout 10 years old and very uncomfortable to sleep on. We had been in and out of several stores laying on different types of mattresses and hearing the sales pitches from each place. Same old song and dance of why we should buy from them or their company. Mattress shopping is tougher than we thought because if one store has one you like and another store has another style you like you have to remember each. You can't really compare the two at that point. Regardless the entire experience at Slumberland was a completely different feeling from start to finish. We came into the store, was immediately greeted with hellos, introduced,, asked how we are you doing today with smiles.. We explained to her the reason for our visit today and what we were looking for. Explained to her our previous set-up and the style of mattress we think we want going forward. She took us to the area of the mattresses, explained which ones we should try on our own time and we got right to it. There was no pitch, no gimmicks, no pressure to buy, just these are your options to choose from. Amanda told us to take our time, she gave us pillows with covers to put on them to keep sanitary to lay on. Amanda was great... She literally said to us let me know if I can further help you or answer any other questions anytime you need me and told us she would be sitting at her desk if we needed additional help. So we laid on the ones she suggested. Then started reading some of the literature about each bed, the craftsmanship and how they were constructed. So we called Amanda back over to ask her a million questions which she knew every single answer to immediately. She clearly was a woman that had worked for this company for a long time and takes great pride in what she does. If all Slumberlands employees were like this lady other furniture stores would go out of business..... We went over very detailed things such as costs, adjustable box frame options, sheets, colors, warranties, pillows, delivery, how long it takes to get, in home set up and on and on. Next thing you know she had everything put together in a plan with total prices, any discounts and sales promotion prices that could be applied. My wife was very happy, so we bought ourselves a new bed right then and there. Amanda assured us the bed set-up that we had choosen was one of the best their store carries and we would be happy for a long time to come. Her laid back approach and the way she knew her information was what sealed the deal for us. She never fumbled through any questions or gave us any B.S. sale pitch talk. She literally knew it all right away which just gave us a genuine experience fell that we made the right choice. We felt we got a very good price for a quality product. We are now proud owners of a Hybrid Luxury Stearns & Foster Ultra Plush Pollock mattress set. We both left feeling we made the right choice and bought from the right person. We wish all our shopping experiences were as pleasant as this. We also agreed that we would come back to shop at this Slumberland location again. Thank to Amanda. Highly recommend her services if you are in need of anything at all for your home. Great shopping experience overall! If you deal with Amanda you will not be disappointed I promise.

Bought a mattress from Slumberland. They dropped off the new mattress and picked up the old…read moremattress for $40. Next day had to buy a new box spring.Sales lady seemed annoyed that I was in the store to buy something. Waited a week. They showed up to deliver and dropped off the new box spring by leaning against the front of my house and left. No phone call, no door knock. The plastic bag on the box spring has holes all over it. Called slumberland and I was informed it was $80 to have the old box spring picked up and that when the sales lady set it up she didn't put it in for old box spring pickup. They guy on the phone was short and didn't want to be bothered. I informed him to pick up the mattress as I no longer wanted it due to the shitty service. Don't buy from here. This is my 3rd purchase and none have been smooth.

I just had a delivery of two rocker recliners and one three cushion couch. The delivery guys were…read moreso very professional and very friendly. They did a fantastic job!! Their names are Mike and Derrick. They made sure that I was pleased with everything before they left. Very considerate!!

Do not buy from Ashley. They show up without completed furniture and then give you attitude when…read moreyou call customer service. The store manager doesn't call you back, the receptionist hangs up on you, and weeks later my furniture is still not installed. The best part is they say there is no return policy. I just want my money back.

What is needed is for Ashley Furniture to have managers in their stores or accessible by phone or…read moreemail to address customer concerns that cannot be addressed by frontline employees. I am currently to reach out to the corporate office in Wisconsin once again. Customers should not have to go to these lengths to have a concern addressed.