Dana is very nice and helpful at this store. She let me walk around and view the different furniture options. When I asked for her help, she was responsive and courteous. She also stayed late for me. The only downside of the visit was that every item I picked out was out of stock. If you want to showcase the product in the store, maybe put a sign on it that says "Temporarily Out of Stock Until ________". I didn't end up making a purchase because nothing I picked out was available, and I didn't want a floor-model. read more

I went in looking for a mattress and insisted on getting an extra firm that was really too tall for me. The manager tried to tell me that I should get the firm which was a bit shorter and seemed to fit me better, but I wouldn't listen, so he he did agree to sell it to me and then had it delivered. He told me many times that if I needed to return it that I could. I told him that I would not need to... Well, lo and behold I needed to return the mattress--it's too tall. I called him up and told him I needed to exchange it and it was no problem at all. In fact, he did some measurements on mattresses to make sure that I got exactly what I needed and had it delivered. Honestly, the customer service was excellent. I think he really cared and he really knew the products. Yes, I should've listened to him in the first place, but I'm glad that he was so easy to work with. read more

They don't care about their customers at all! My parents got an adjustable bed because they thought it would be good for my dad whom has prostate cancer with bone mets. Anyways they went in one day to look at beds and got talked into a bed that costed $3500 (no joke! ) The only reason they decided to get the bed was because they were told they had 4 months to decide if they liked it if not return it for something different. So about a week went by and dad was not comfortable at all and that's the whole reason they got the bed. They called and ended up getting a different bed (no headboard or footboard just the bed) but they said they needed a king so dad could adjust it easier because of his condition. Anyways you should see it the bed is so uneven and the guy goes well its your floor not the bed. Now dad's'side is 2 inches taller than mom's and they custom made the feet for the bed and my mom slides down the bed and dad's so uncomfortable it's hard to sleep! They know exactly why mom and dad got the bed and are totally aware of my dad's condition. My mom called yet again to explain the situation with the bed and they said they will look at it when they're in town but there isn't anything they can do because they already traded for a new bed. Which they were led to believe they could change as much as needed within the 4 month window it's been about a month and a half at the most. Paying that kind of money for something so uncomfortable and so uneven is ridiculous! They don't care as long as they get the sale! I would NOT shop here tryst me you can go to many other places for better beds and half the price! Go to Ashley Furniture they stand behind their beds! Save yourself a major headache and DO NOT shop here! read more

We purchased a full size mattress for our 16 year old son in September 2015. We noticed in December that there was a dip (on the side of the mattress). I stopped in at the store to speak to someone about the defect and was told the manager would call me to discuss. I was never called back so I called a few days later to speak to manager....I stopped in 2 more times in January, as well as 3 phone calls, and still no contact with manager. Finally, the manager called me on February 12th, at 4pm ,on a Friday evening to say he can stop by that evening to inspect mattress. We were hosting a large company party and could not have him stop by that evening so I asked him to come by the following day or any other day. It has been 3 weeks later and still no call or visit from this manager/retailer. We spent a lot of money on this mattress and the customer service is an absolute joke. DO NOT BUY ANYTHING FROM THIS STORE. I am in the process of reporting this retailer to the Better Business Bureau. read more