Absolutely horrible experience; I received my Queen bed and mattress with no needed box spring!

We came in on a whim to buy guest bedroom furniture (mattress, frame, box spring). James was extremely knowledgeable, friendly, personal, helpful, but not too pushy. He helped us get deals on already discounted furniture. He was frank about items - he told us the differences in the quality of items but never tried to push us one way or another. The process of getting the store card and purchasing took some time, but everything went smoothly, and James was personable and explained the whole process as it happened. Highly recommend coming to this store! read more

Patrick provided great customer service. Provided a great price for what we wanted. Had a good selection but we chose the Stupendous

I will never buy anything in this store Again. Totally dissatisfied. Bought a click that was BROKE. Clock that was broke. Bad managers, Jeremy, Shirley Ann. Totally crazy rules. I will make sure everybody I know to NOT go to this STORE!!!!!! Very bad experience!!!!!!! Never ever Again. Keisha de-escalation skills calmed me down. Now I am stuck with a broke clock that does not work . Jeremy, started helping us and then he disappeared with no solutions. The clock was broke when we purchased it and they can see that it was broken and would not even let us exchange it for another one. Why would you sell a broken clock!!!!! Shirley Ann, saw that it was broken. We did not know it was broken until we got home. Why would you sell a broken clock, and even have it in your store. I just don't understand. Your policies are horrible. There should be a better resolution .. I am telling everybody!!!! to not buy anything in this store!!!! read more

Ashley Outlet - 2nd hand broke off. Would not return. - Furniture Stores Near Me - Morrow, Georgia

The sales agent were attentive, clear and concise. The process was relatively easy and pleasant. KhDajaha and Marquis displayed both professionalism and quality customer service from start to finish. read more

The loading dock worker was EXTREMELY UNPROFESSIONAL & RUDE!!! We pressed the bell on the dock, he grabbed the paperwork then slam the door shut. After waiting 25 minutes he opened the door & rushed us to take our merchandise. The attitude he displayed was HORRIBLE!! Giving 1 star because I couldn't go lower!! read more

Erica is the one to see. She assisted my granddaughter and I in finding her a bedroom set. She is patient and not overbearing. My granddaughter said "I Love her". She was so nice. read more

Called the store to speak to a sales rep. A young lady answered the phone and immediately asked me to hold. I was left on hold and eventually the phone disconnected. I called back several times after, with no answer. I was looking to purchase an item that I physically saw the previous day in the store. Tried ordering online but it was "sold out". Assuming they must be busy, I decided to travel to the store and was disappointed to find one car in the parking lot. I entered the store to find at least 5 employees conversing at the desk in the back. Thankfully, a gentleman by the name of Patrick was on the floor and kindly helped me with my order. read more

Ashley Outlet - Furniture Stores Near Me - Morrow, Georgia

The salesman provided great customer service. On the day of delivery, the driver called from the gate. While I was speaking with the driver I heard one of his workers say "I hope this is on the first floor". I dont think anyone realized I was still on the phone and I said "sorry, I am on the second floor", the worker said "okay, if you could just bless us". I always tip, this just bothered me. While the furniture was in the process of being unloaded, the driver showed me that one piece was damaged. After everything was brought in, I noticed I was missing 4 pieces. I was told one piece was on backorder and they had nothing else. We went through the order and I noticed 3 pieces never made it on the order. I went back to the store and found out the salesman missed putting the 3 pieces on the order. I ended up ordering the 3 pieces. I was told the backordered piece was going to be delivered on April 3rd and the 3 pieces and the replacement piece will be delivered April 2nd. Today, April 2nd, I found out the backorder piece and the replacement piece will be delivered April 8th but, I will be receiving the other 3 pieces. I called customer service and they told me the replacement piece is at the warehouse and was going through a VIP inspection and would be delivered April 8th. I asked "it's one piece of furniture and no one could inspect it and get it on the truck with y other furniture"? I got the silent treatment. I will never shop Ashley again. read more

Poor customer service, rush you to buy products, barely answering customers questions about the product. Promise delivery date, items never come, and customer not notified. There only response is we're sorry for the inconvenience. I don't recommend buy from Ashley. Quality of customer service at Ashley stores has greatly changed. Whatever you don't call the 1-800 number OMG. read more

I have demanded a response from corporate...and needless to say, I'm STILL waiting. This was my letter to corporate and believe it or not, NO ONE from their office has reached out to me to date. REQUESTING AN IMMEDIATE RESPONSE BEFORE CALLING BBB OR POSTING TO SOCIAL MEDIA! Not sure where to start. Around Thanksgiving I came in to purchase a new living room suite. I chose Ashley because I've always liked the quality and craftsmanship of the products. Last time I purchased a living room set was from Ashley 16 years ago. So, I was happy with my selection. Later approved for line of credit and sadly was told the system was down, please return the next day to complete my purchase. Next day, I'm up there to complete everything. All set, right? No! When I was browsing the Ashley site, I saw the set I just purchased was on YOUR site for almost $600 cheaper! WTH! No way! So when I called to dispute to see if they'll honor the lower advertised price on the website, I was asked to come back a THIRD time and speak with the store manager for Keisha for her CONSIDERATION. Well, she completely shot me down saying that she could not honor your advertised rate because I should have mentioned it at the time of purchase. How was I supposed to know? I would have thought the in-store price and the website would have been the same? What kind of trickery is this? I can understand maybe trying to get a price match with a competitor, but not the same company. Ok...let's fast forward to my delivery date. I was given a 1430-1830 delivery window. I made special arrangements with work to get off at noon, just to have time to be there for the delivery. Well to my surprise, the delivery came at NOON ON THE DOT! It was a threshold, which I didn't know the difference, cool. So upon putting all of the pieces together, we realized that the loveseat and the couch is defective and will NOT connect. Nor were the pillows there. So now to I'm back up to the store a FOURTH time to dispute an issue. Can you understand my frustration when I tell you I feel like I've completely wasted my time with this purchase? So now since the delivery was a threshold delivery, it is MY responsibility to return the defective pieces or for ME to pay the $119 delivery/set-up fee! That's BS! How is it my responsibility? How was I supposed to know the pieces were defective? It's not like returning a blouse to the vendor...this is a WHOLE PROCESS! Then the rep at Ashley, said, oh you can just rent a truck. I'm a single mom of a 17-yr old. He said just find another friend and buy them a pizza or something to help. Man, I'm on TOTAL FIRE about this. And to top it off...when asked if they can give me the regional manager's contact, I was told, NO but they will give me a $100 gift card. So, if you could, please have the REGIONAL MANAGER/OWNER/CONSUMER AFFAIRS MANAGER to contact me IMMEDIATELY TO MAKE THIS RIGHT! I expect to have a manager to contact me within the next 7 days before I take further action. read more

Ashley Outlet - Furniture Stores Near Me - Morrow, Georgia

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Ms. Erica was amazing to work with . I came in the door with a item in mind she helped me fine what I was looking for. And showed me other items also . She was great. read more

Amazing guest service friendly staff. Store was very clean and I they have removed this location as well

Shipping service is horrible. My funiture was supposed to come in a timely manner for my place and everything was put into back order. My hopes were up and now my home is not compleg read more

I ordered the upholstery bed online, and received it within 4 days which was great. The instructions were very confusing, and I received 4 of the same frame hardware that goes in the 4 corners of the bed to hold the frame up. (The AJ & AK). I followed up in the store and was advised to call the online number. After calling the online number, I stayed on the phone waiting for someone for 40 minutes, after which i left a message to be given a call back in 24 to 48 hours. I never received a call back. I called the online number once again and have been disconnected several times, and have not been able to speak with anyone to get this issue resolved. I will never ever order anything else from Ashley Furniture. I have a bed that I cannot sleep on until Ashley Furniture sends me the correct pieces to the frame. Their customer service is a joke. Their calls will abruptly end while you are in the middle of trying to resolve the issue. A recording comes on and ask you to rate them. Whattt? Why would I rate you if you haven't resolved my issue and the call abruptly ends? I'll give Ashley Furniture one star. Ridiculous!!! read more

Visited this store the other day. It's in a plaza with a few other stores. Plenty of parking. This store is somewhat dated compared to others I have visited. Not in a bad way... just an observation. Store was clean. One thing I noticed was... a few salespeople just sitting around chatting. It just bothers me when employees congregate/huddle. It comes off as unprofessional. I went to look at a bookshelf that I saw online. Was greeted immediately by a professional sales rep named Chyna. She was nice and gave me space to shop without bothering me. She checked on me after awhile to see if I had questions. She informed me of current promotions and other sales that may come up. I didn't purchase anything because I was just window shopping. I may return. read more

Update on my previous review. Of the mattress and base that was missing parts. Found out the new base for my bed was not ordered as they said. And that they didn't know when I could expect a new base. I canceled the order and told them to refund my money and to pick up the mattress and base. I was then told the pick up would not happen right away and could take as long as 3 weeks. With customer service like that , I don't know how they stay in business read more

Purchased a sofa on July 22nd, was told that the sofa would be delivered on July 28th. Received a call from the store associate stating that it was on back order, would not get the sofa until August 4. Took off work sofa was never delivered. I have contacted my credit card company and explained that I never received my product. This is not good. Same old Ashley furniture. Hope to hear from someone soon. Veronica Benford read more

Awesome customer service, I want to give a big shout out to Kisha and her manager Looking, for having the patience on seeing with us what we wanted to buy and working with us the best price to give out..we were at that store this past Friday 02/09/2018 and was quite a journey to decide what to get everything is sooooo nice!!! Thank you, thank you!!! read more

Sells person was really nice when we went but had the furniture for 2 years and it already falling apart. The cushions are sinking in and the wood inside is broke. No one is jumping on it for that to happen. I am so disappointed read more

Purchased some furniture for my son. The word experience ever. The manager in the Marietta Store is AWFUL, SO UNPROFESSIONA. WE HAD TO DRIVE TO ANOTHER ONE OF THEIR STORES TO PICK UP TWO CHAIRS WE HAD ORDERED, EVEN THOUGH THE REST WERE BEING DELIVERED. They came and delivered the furniture, and forgot the chairs they were supposed to deliver. I contacted customer about all the issues back in the end of November, and they were going to send us a $100.00 gift card for all the troubles. Today is Jan 19 and still no card has arrived. When I call customer service, they say they cannot track the card. Dealing with them is a nightmare. BUYER BE WARE AND STAY AWAY. read more

I was in need of a living room set and from the time I entered the door Ms.Shay Byers made sure to ask how she can help me and thoroughly explained everything I needed to know. I left with the perfect set and decent price as well. She definitely made the experience worth while and will be seeing me again. She was great and hope she continues to be such a wonderful person. read more

I was able to get everything we needed and Kalil Parham was fabulous he took his time and we ran him all over the store but he was very patient and polite. Kalil my sister Tammy and I thank you. read more

My first experience buying furniture from this store in Morrow, GA and it was and still is a NIGHTMARE! BUYER BEWARE!!! I ordered a 2 piece leather sectional and coffee table and it took them 1 month and 1 day to deliver. When I received it, it wasn't what I expected due to the fact they didn't have any in the store only a picture because it was a popular item ( so I was told). When it arrived, it wasn't at all what we thought and immediately visited the store and requested to exchange for the couch and loveseat. We were told to contact customer service but they never answered. So we called to speak to the manager and was told that since we bought it we are stuck with it. We said we wanted to exchange and said they could keep the difference but he said no. I called the corporate office but was rerouted to customer service and they had me on hold until the phone was disconnected. I checked online and twitter and was horrified by all the negative reviews and similar stories to mine. Who would've ever thought a big company such as Ashley's would be so shady and I mean Shady. They bully their customers and don't care about service and Integrity!! BUYER BEWARE!!! I had to give to give it a rating or I wouldn't be able to post this review but the review is a 0!!! read more

Jeremy at Ashley Home store in Morrow, Ga does not have the customer service expertise to be in any leadership role. I looked online and Kevin is the real store manager's name. These people are criminals, they took my money and sold my item. Just to call me back 5 days later, with no solution. Then voided my transaction without my permission! When i asked for the district manager's number, they took their own measures, and voided my item. I'm shocked and upset that this is what is going on in a furniture store! After i spent over $1300 with them in 2 days (they will void everything then) If this is not resolved... I'm taking my business to Macy's. This is disgusting behavior! I will never come back here again! read more

DO NOT buy furniture from this location. They have horrible customer service. If you want to wait weeks for your delivery or receive the wrong product, then this is your store. No one takes responsibility for mistakes and they are always passing the blame on to the next person. I wish I could give them a 0. read more

Abesolute worst customer service experience I have ever had the displeasure to endure. Every ounce of my recent transaction with Ashley Furniture in Mt. Zion was hot garbage. Wouldn't recommend to my worst enemy. It started off mediocre and slow. They were relatively quick to take my payment, which was my own credit card. Then it took about an hour to process the sale. Mind you, I did not open a line of credit with them, had no questions, and no complicated sales. It ended with me signing a stack of papers with a diagram of my furniture... which o didn't need. I had some pieces on clearance, but was not allowed to pick them up that night. Fine. Okay. I can deal with that. But then, they tell me that the loading dock closes at 4:45pm. So after getting off work early, I arrive at the loading dock, they take my I.D. and vanished for 30 minutes. The door opened, and someone handed me my furniture without crossing the threshold of the door.... stellar service was far from what I would deem this. If I didn't think a return or cancelation of transaction would have taken twice as long, I would have cut it... but unfortunately I had to power through. Thank God I had enough energy to write this review. Never again Ashley furniture. Never. read more

It's odd to hear the phrase furniture emergency but I have to say that in a pinch they sure came through for me. Lisa the manager actually left the store open late for me to be able to grab a box spring last second. She not only saved my nights sleep but possibly my life as my wife may have murdered me had I not been able to get one tonight. read more

Ashley furniture doesn't provide the excellent service anymore.Furniture is being sold & they dont have the inventory in store or the warehouses.Ashley furniture is being delivered by contractors that don't have much experience in delivering furniture.Example damaging walls,doors & furniture.The deliveries are months late.The quotes on furniture price kept changing on items.Ashley resolutions process is very slow. read more

Majic Boyd is wonderful! Great customer service and very personable! The checkout process, however, was long and arduous, which was my only complaint. They really need to streamline that process. I've now had my furniture for over 3 months and the quality is second to none. I will definitely be a repeat customer. read more

Previous experience with Ashley HomeStore was pleasant, but I have now learned the "hard" way... Hard way as in hard uncomfortable lumpy sectional way. Visually, the sofa is beautiful: color, style and size, but physically, the sofa is horrible. I've sat on different parts of the sofa hoping for a different outcome. The chaise is lumpy, the sofa cushions sink and you end up on something that feels like cement blocks. I called the customer service # and the store and spoke with "Novika," a manager and was told by both no returns because it was delivered and paperwork was signed. A tech is coming out next week. I hope he can rebuild furniture because this is horrible. Just a warning - be very careful where you spend your money. Ashley Homestore in Morrow, GA is not the place. read more

Terrible! Great furniture but their customer service skills are terrible! The ladies at the back counter for pick up are lazy. And absolutely no help! The guys dropping off furniture are way more help. I drove way out here to pick up a Bed Mattress. I rather go somewhere else and pay double the price next time. I guess this is what i get for going to Morrow and expecting decent service. read more

The product is more beautiful in my bedroom! I was very pleased with the service and professionalism of the delivery drivers. Ashley furniture keeps getting better and better! I will certainly be furnishing other areas of my home with furniture from Ashley! read more

I was so glad i stop here time i walk thru the door i was greet by derrick and he immediately help me with what i need everything was on time as he promise to me my birthday is nov 23. I receive my birthday gift on 11 21 right on time the deliver guy was great. I want to say thank you all that was involve that made my birthday a great one i will be back read more

I took my 80 year old mom shopping last week at Ashley in Morrow, Ga. We were cordially greeted by a sweet young woman, Brittany. She explained she had just gotten her wisdom teeth pulled and apologized for her funny talking. We had already picked a set, we just wanted to look again and make sure we picked the right one. She helped us pull pillows from other sets to see if we were gonna like it with those colors. She explained the 5yr protection policy to us so well we actually bought it which is something we've never done. The policy was too good not to buy. So we purchased and took delivery today. My pops is 86 and not well. Although we went over last night and moved out the old furniture, my mom was worried about us having to drive back over and move her tables back in to place. Brittany had explained she was sorry but they will not move them for her. We were going to head back over today, however, the guys moved them for her anyway. Knowing they were not supposed to, they saw they were elderly, and chose to help out! With customer service somewhat lacking these days, these people from sales to delivery, delivered big time! I've never bought anything from Ashley...that will change. I really appreciate how they treated my mom and made this experience wonderful for them both. It's nice to know people still care!!! Thank you Brittany and whomever the delivery guys are.....thank you! read more

Not this location. I ordered online. I am very disappointed in the customer service concerning my delivery today. I had a delivery window of 11 am to 3 pm and they didn't arrive until closer to 4. I had an issue with the delivery and when I called customer service it took 40 minutes to get a live person and when I explained the issue I was told that it was my fault for not reading between the lines. She got an attitude and hung up on me. I will never order from this place again for the customer service alone!!! read more

Greetings to all....be advised....be extra careful dealing with Ashley/Acceptance Now, furniture store. This company works out of the same location where Ashley Furniture Store is located...Long story short, returned furniture that I did not want, purchased another sofa...The rep (no names) closed old acc't, opened new acc't and reported info to credit bureau..Everything showed up my credit report, derogatory...They're real slick and (arrogant) and think that it's alright....The rep. never told me that closing this acc't would be reported to credit bureau...Be forewarned, stay far away from Acceptance Now, located in the Ashley furniture store in Morrow.....be blessed. ! #keepinitreal read more

I will preface this review by stating my issue is primarily with the finance company that Ashley Furniture has located within the store. I would give them ZERO stars if I could! The Acceptance Now store 6515 is actually a Rent-A-Center and the District Manager John Boutwell has TERRIBLE SERVICE! Their website wouldn't let me pay online which made me late, I called and paid over the phone and was told a month later that I still had a balance that was more than DOUBLE the cost of the furniture. They automatically charged my account, then demanded I pay additional money within TWO DAYS and are now calling me again for the supposed extra amount of taxes due - after I paid the amount I was informed was required to close the account. The District Manager REFUSED to speak with me on the phone after emailing him multiple times and is supposedly on vacation for the next week. I have now contacted the corporate offices and the BBB about this issue. Simply put, the service is terrible, the district manager John Boutwell is unprincipled and unresponsive! read more

Excellent service, highly recommend Magic! Yes, that's her name! She made sure that we were satisfied with our purchase. The delivery was quick and installation handled with professionalism. read more

I purchased a KING size bed at a phenomenal price at this Ashley location! Bobby Harris assisted with my purchase and from the beginning to the end he listen to my wants and needs. He made sure he didn't overwhelm me with unwanted options. I had an excellent experience!!! The store manager also worked with Bobby to seal the deal. read more