I stopped by Ashley HomeStore Memphis Outlet and Ms. Michelle Hooker was amazing. She helped us…read morepick out furniture for our new place. She was very friendly and attentive to my needs. I would definitely recommend my friends and family to visit this store and see Ms.Michelle. It's an amazing group of people that work at this store.

Would give 0 if I could. Just let people look around. There's no valid reason 3 people asked us in…read morethe span of (probably less than) 5 minutes our names and what we needed. No means no! Let us browse in peace!!!! First time, it was ok, sales routine, I get it. Second was very pushy and annoying. Third was on our way out & solidified that we will never be back. Laughed at how ridiculous it was. Just accept that people are just looking & get off our backs, and you might have had some customers. Cross posted because everyone should know their harassing tactics.

I would like to update my review Ashley Furniture did finally let me return the couches for a full…read morerefund.

This was a mess from start to finish. We were misled about the couch being in stock, and delivery…read morewas rescheduled five separate times. We went over a month without a couch because of their mistakes. No accountability, no clear communication. Would not recommend. Said we have a credit for a future purchase. I will never buy from Ashley again

Always has good furniture.the staff is always helpful.and the value of the furniture is greatread more

No pressure sails but very helpful. Helped me measure the furniture to make sure it would fit in my…read morespace. The delivery guys were on time and and put everything together very quickly. Very satisfied with their service. I will definitely go there in the future.

Do you want a huge monstrous furniture store full of sofas, recliners, tables, and home furnishings…read morethat you can buy and take home? This isn't it. In a nutshell, this is how it works... You look, you pay, you wait 3 weeks for them to deliver (very expensively and required) to your door. If you don't pay for the outrageous delivery and pick it up yourself, you forfeit the warranty. Pretty good scam they got going. They also get to use your money while you sit on nothing, interest free. The sales girl that took my order was very nice and knowledgeable but somewhat pushy on making the sale (this is actually what sales is supposed to do, right?) It is a nice store to visit and it gave me the opportunity to sit on something I might like instead of blindly ordering online. I finally got my order, and it took only 2 times to get it right. The first order was wrong and I refused delivery. The drivers said they will inform the company and I'll get a call. No call. I waited a week and nothing. So I call and find that nobody knows anything about it. The manager said he would look into it and call me right back. No call. After a few days, I call him and we finally get to hash out the correct configuration of the order. He said he would try to expedite the order and call me back with a delivery date. No call. I call them, yet again, and find out that it will be the full waiting time of 3 weeks for the replacement order. That makes 6 weeks (a month and a half!) waiting for my delivery. The manager said he could waive the delivery charges to make up for some of it and after the delivery, I called to inquire about that. He would look into it and call me right back. No call. The delivery guys backed into my driveway half running over a large planter. I called Customer Service (which is a big joke) and they gave me an email address to write to. I sent an email complete with pictures. No response. So I called the store manager again and explained the situation and sent him the pictures with description. No call, no response. Today, I called and happen to get my original sales girl (Katie) and I think I have hope of some resolution. Maybe SHE should be the manager. There is a big boatload of unhappy dissatisfied customers out there that will never ever buy from Ashley again. I wish I had done my research beforehand. Check out reviews and do some research before committing your money. Corporate will not help, corporate doesn't care. How they can claim to be number one, I'll never know. Fun fact: I have AT LEAST 10-15 phone calls into this. I didn't know it was going to be this much work to spend my money! I love my sofa and I really hope it doesn't break because of poor craftsmanship. Yes, I actually can say something positive here. What people want and need is a furniture store that actually sells furniture that you can load in the pickup and take home. The big big stores (like I found in San Diego) can do that. You find something you like, they punch it in and see if they have it in stock which most of the time, they do. You get to take it home and actually use it.

Went to Ashley's furniture store here in Jonesboro, AR to buy a new sectional we found one we liked…read morepaid almost 4K for it & had to wait a little over a month for them to deliver it. They brought part of it this afternoon we asked the delivery drivers where the rest of it was at & was told it was on back order & to contact the Ashley store here. The delivery drivers left quick & didn't stick around for us to inspect it before they left & after looking it over I see why they didn't. It has stains on the back on 3 pieces & the bottom of it has what looks like waves in the material. The part of the sectional they brought was new or supposed to be new. We went straight to the Ashley store told them what happened & showed them the pictures & told them what we were told & come to find out the two guys who delivered it are liars. I don't know what happended to Ashley's Furniture but they used to have some really nice stuff that lasted but it doesn't seem that way anymore.

I love this furniture store. Since redecorating my home, I have gotten several items from them…read moreincluding Den furniture, a master bedroom set, and dressers for my guest room. Every piece that I have purchased is of excellent quality! It's sturdy and you can tell it's made with durable material. The guys who work there are super kind and friendly. They do not mind helping you as long as you need. You really have a great shopping experience. The prices are really reasonable as well. They also have leasing options available and the process is really smooth. In top of all of this, they give you a gift with each purchase. They are for sure my new go to place for my furniture needs. I already have my eye on new pieces for my bonus room! Love it!

From the owner: Ashley Furniture for Less No credit needed $49 Down and…read moretake it home today

Sales people were friendly…read more Website said we needed to make an appointment to visit the store but that was not true. They let anybody in. The store was not over-crowded so maybe they only check when capacity is an issue. The store has plenty of sales and a wide range of selections. They put a lot of emphasis on their 0% interest and financing plan.

Yes you always say you apologize for your service but that doesn't fix my furniture despite it's…read morestill under warranty or you expect the warranty to expire so you can have something to hold on to Ashley HomeStore do the right thing to fix my furniture

Shout out to Vonte and Julius!!! Most of my furniture came from Ashley years ago, it is nice to see…read morethat they still have a store opened! We stopped in with my Cousin as she's decorating her new home. This was fun window shopping for me. She found some nice things, thanks to these 2! These 2 guys were awesome in helping my cousin with her needs. Vonte mentioned a trial ride event that would have been going on, had the weather cooperated but, unfortunately it was canceled! We were really looking forward to returning to attend too! Perhaps next year! In any case, yes,I recommend that you go in, and see these 2 guys! Tell them that we sent ya! There's plenty of parking as there's tons of stores and a mall in the area.

I've been mattress shopping for going on 4 months. I would like to know if there is a rule about…read moretrying mattresses that I'm not aware of. I walked in and was greeted with questions- fine- I said that I'd been at the other store so I know what I'm looking for - just want to look at a few mattresses again. She tells me that they're all the same under the same license and same prices- I said ok cool- thanks - let you know if I need anything. I try to walk away and she keeps talking and then says the sleep expert will be back there. I go back and here comes this other woman- proceeds to tell me the same- then ask if I'm looking for a mattress. I try and tell her I'm good and I'll let her know if I need anything and she cuts me off with "are you looking for a mattress?" Then lets me know she's "gonna be real with me" that all beds and prices are the same as the other store- ok why are they pushing this??? They were both clearly irritated that I was coming in to look at things and didn't want to be supervised or micromanaged. This is PRECISELY why people order from online companies. I was hoping to make a decision today but I was so irritated I left and didn't even lay on one bed. So, Ashley, is there a rule??? Why are customers being harassed and followed - did they think I was going to steal a mattress? For reference- I'm petite and the mattresses weigh what I do. I just don't get it. I'm so irritated. Update: I bought a mattress. Not from Ashley. Still waiting to hear an answer to my question. Doubt I'll get one. We need 2 more in our house- guess where we WILL NOT be shopping?! Ugh