Shout out to Vonte and Julius!!! Most of my furniture came from Ashley years ago, it is nice to see that they still have a store opened! We stopped in with my Cousin as she's decorating her new home. This was fun window shopping for me. She found some nice things, thanks to these 2! These 2 guys were awesome in helping my cousin with her needs. Vonte mentioned a trial ride event that would have been going on, had the weather cooperated but, unfortunately it was canceled! We were really looking forward to returning to attend too! Perhaps next year! In any case, yes,I recommend that you go in, and see these 2 guys! Tell them that we sent ya! There's plenty of parking as there's tons of stores and a mall in the area. read more

I've been mattress shopping for going on 4 months. I would like to know if there is a rule about trying mattresses that I'm not aware of. I walked in and was greeted with questions- fine- I said that I'd been at the other store so I know what I'm looking for - just want to look at a few mattresses again. She tells me that they're all the same under the same license and same prices- I said ok cool- thanks - let you know if I need anything. I try to walk away and she keeps talking and then says the sleep expert will be back there. I go back and here comes this other woman- proceeds to tell me the same- then ask if I'm looking for a mattress. I try and tell her I'm good and I'll let her know if I need anything and she cuts me off with "are you looking for a mattress?" Then lets me know she's "gonna be real with me" that all beds and prices are the same as the other store- ok why are they pushing this??? They were both clearly irritated that I was coming in to look at things and didn't want to be supervised or micromanaged. This is PRECISELY why people order from online companies. I was hoping to make a decision today but I was so irritated I left and didn't even lay on one bed. So, Ashley, is there a rule??? Why are customers being harassed and followed - did they think I was going to steal a mattress? For reference- I'm petite and the mattresses weigh what I do. I just don't get it. I'm so irritated. Update: I bought a mattress. Not from Ashley. Still waiting to hear an answer to my question. Doubt I'll get one. We need 2 more in our house- guess where we WILL NOT be shopping?! Ugh read more

We bought a bed frame and mattress with adjustable base. Spent over $7,000. Upon delivery, we were told that we DID NOT need 'bunkie boards' with our bed set. Upon buying these - we were told that we must have them in order for setup. We were sold these under false pretenses - They're in plastic and THEY WILL NOT ACCEPT A RETURN. Very bad business read more

Absolutely atrocious customer service. We have spent well over $10,000 at this store, and yet our most recent purchase experience (of a $500 bar) has proved to be our last. We went in looking for something to use as a bar setup. We found a nice piece, but were told it was the last one, so if we wanted the floor model, we could have it for a discount. It was scratched, but my husband felt he could make it look acceptable. We purchased it and had the guys load it into the car. While loading it, they dropped the shelves onto the asphalt, denting and damaging them beyond the ability to be repaired. The back part was not secured, and when they shoved it into the van, they bent and broke the back completely, and busted one of the feet. We called out the manager (assistant showed up) to show him what happened, and he promised he would order replacement parts for us, or, if not, he would discount the piece even more. I had him SIGN THE RECEIPT because I did not trust it would happen. He then brought a second assistant manager over to show him, and confirm what they planned to do for us. That was Lovelle and Cameron. Two days, and multiple phone calls and unreturned messages later, my husband went in to talk to them, directly, and find out how long the replacement shelves would take. This time he got Chuck, the store manager. This guy is a piece of work! He refused to do anything for us, even with a signed receipt and promise of TWO other managers. In fact, he was so arrogant and rude, my husband was taken aback by his demeanor. It was a "suck it up" kind of response. HIS team ruined this piece, and he is refusing to fulfill the promises HIS team made to us! Do not purchase anything from this store. The leadership is unprofessional, and the customer service reflects their cavalier attitude. Once they have your money, the quality of your item is of no concern to them. read more

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What business provides no service, no product, and charges their customers a fee for it? Ashley Home Store. I paid cash, full sticker price for a standard sectional on June 13 + a $149 delivery charge. It's July 25 and Ashley still can't tell me when it will arrive. After I spent several days earlier this month trying to speak with someone and get an ETA, Ashley began sending me automated texts which stated that, due to COVID-19 they couldn't predict when it will arrive. Today, I called and asked corporate for a refund. Corporate told me to contact the store. Store manager told me if I come in and pay a 10% fee, they'll refund me. Why do I have to pay the 10% fee? They've been "keeping me informed through text messages". I tried to walk him through the logic that telling customers you have no information is not keeping them informed. He reiterated that Ashley had kept its end of the deal by keeping me informed. Manager had good news today though, half of my sectional will arrive on Aug 22. (Strange that a local store manager can see this info, when corporate had told me 15 min prior that they had no idea when it would arrive). Manager told me that I had to escalate this to corporate if I wanted to keep trying to get the fee waived. "That's just the way it is right now". Forcing customers to pay 10% fees because you can't hold up your end of the bargain while blaming COVID-19 is just bad business. I work in supply chain and manufacturing and I know that good businesses and manufacturers are still able to source globally despite COVID-19. COVID-19 was an excuse that worked for about 5 days back in April. Ashley Home Store, if you insist on selling products you don't have and can't deliver, then stop enforcing the 10% fees. That's just not right. read more

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I had a good experience here a couple of years ago, but today I can't help but get an ageist vibe from the employees on the sales floor. Full disclosure, I'm in my early 20s and look even younger than that. I moved to Memphis in the middle of the pandemic back in the summer of 2020 and came here with my mother to purchase furniture for my new apartment. You would've thought we were celebrities with how everyone fawned all over us; they truly did everything they could for me whenever the furniture I had ordered months in advance was on back order and basically gave me whatever they had in stock (a lot of it nicer than what I had originally ordered) to make sure my apartment was furnished. Five stars for that experience. However, today I came alone to purchase some additional furniture (I'm doing some refreshing after being in my space for two years) and it's as if I'm invisible because I don't have an older-looking person with me. I'm actually typing this review from the sales floor, where I have yet to be acknowledged by a single employee after being here for going on a half an hour. Again, I know I look like a teenager, but they could stand to make a lot of money from me, and it's unfortunate that they're losing a sale because I don't look like someone who can afford this stuff. I guess I'll need to bring my mom to get service here. read more

We needed several items to buy, visited few Ashley stores in the town, but liked spending more time in this store because of the staffs. Upon walking in the store was greeted with a welcome and did we need assistance great! Rachel was the person who nicely agreed to help us, she patiently walked us through the store showing all possible options. finally we ended up buying a nice sofa, a loveseat and a single chair which we liked the most. The store manager made the procedure so smooth and we left the store happily. Even though we couldn't find all we needed, but the experience with the store, manager and Rachel was pleasant. read more

The Tempur-Pedic mattress rep was too fast to make a sale. She wasn't too friendly either. I don't see any reason to come back or even buy anything from them. read more

We bought a bedroom set through Blake and he was amazing! He made the process so easy. Would definitely recommend this Ashley's to all my friends and family. read more

This is the third time we have made major purchases from Ashley. Somehow their customer service is better and better each time we go. They have always been polite and professional. Today Joshua went above and beyond to be sure that we found exactly what we wanted. He was very helpful and did not try to oversell. I'm sure we will go to Ashley first every time we need something for our home. read more

We had such a great experience getting our new furniture with Ashley!! Great quality furniture that is beautiful and affordable!!! Shout out to all those we worked with! Such excellent customer service from the sales people to the delivery guys!! Highly recommend!!! read more

We bought a bed in December and it was delivered with no hardware. The delivery guys said they would "be right back" and never showed up. It's now March 6th and we still don't have a usable piece of furniture. Horrible customer service. We had to call multiple numbers to get anyone to talk to us. The store manager (Wolfchase Memphis) couldn't be bothered to come to the telephone. I have a house FULL of Ashley furniture but will never shop with them again. read more

Feb 27, 2021 The 90 Night Sleep guarantee return process is a nightmare. Had a delivery scheduled for today 2/27/2021 from 1-4pm. They never showed or called. I call to find out what is going on the rep was rude. I call for a different rep and she said the delivery person called me and I rescheduled. That is a lie. I have not spoken to anyone all day. Just waiting. That rep made me feel as though I was lying. I spent the first part of my day rearranging my bedroom, got ready for a delivery that never came. I am mostly disappointed that both reps offered me no real help. The delivery driver logged a lie and now I have to rearrange my day again. The first rep says that my order was rescheduled for March 4. Where did that date come from? Who decided that that was a good day for me? If the driver uses a robo calling system then there is an error in the system. I DIDN'T RECEIVE A CALL at all. This is extremely inconvenient and horrible customer service. I will not recommend this company if you have to rely on your items to be delivered or if you need to make an exchange. read more

I would give no star if I could still list my review. First our sales associate did not separately assign bed rails so our new bed arrived with no bed rails. I tried calling 3 times was on hold for 30 minutes each time with no one answering. So I drove up to the store just to order bed rails that won't be in for another week. Then when I was putting our clothes in the dresser I noticed the damage to the dresser where the middle piece of wood is unattached at the top and somehow poorly attached at the bottom and makes the wood bow out. Very upset and disappointed. I have tried calling the store several times and it stated they are closed even though it's 12:25 pm. ‍‍ read more

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Long wait times and challenging to work with when trying to get items delivered. Would be better if the follow-up occurred after purchase. I'm still waiting for items I bought weeks ago and customer service told me I may need to go into the store and pick something else - but no communication from the store. read more

Had a great shopping experience today thanks to Lee C. Super helpful and we were able to quickly find a loveseat while out shopping with our baby. Would highly recommend. read more

BUYER BEWARE! Ashley used to be a brand I could trust. In 2016, I bought over $10,000 worth of furniture from them to furnish my new home. Part of that deal was if I did not make any claims against my warranty, I would get 10% of that back in-store credit. It has been nothing short of a disaster ever since. I went to the store on Winchester in Memphis, TN on 12/31/21 to redeem my credit. I was told that I could not use any in-store sales with my credit, nor would they allow me to redeem my credit online, nor would they price-match what was online (online prices were up to $200 less depending on the furniture piece). Many of the pieces we saw on the floor were damaged, which has me really questioning if the quality is not what it used to be. The store associate was extremely unhelpful and kept disappearing when I was trying to get her to help me. When I asked to speak to a manager, she told me she WAS the manager (which I later found out to be untrue by calling the store). We finally gave up and just picked out our $1000 worth of furniture, which ended up being a cocktail table, a small storage bench, and two barstools. We were told that the barstools were in stock at the warehouse and that we could go pick them up on the following Saturday (1/8/22). We confirmed this multiple times because the warehouse is a good 40-minute drive from our home. When we arrived, we were told that we had been misinformed and that it would be April before we could get any of our items. The woman working at the warehouse would not give us any further information and actually walked away from the service window and put in her headphones back at her desk across the room to ignore us. Fast-forward to last week. I finally received a call on 4/26/22 saying that all of my items had arrived and they needed me to tell them the exact date that I would pick them up from the warehouse. I confirmed that I would be there on 4/30/22. When we arrived, the lady at the window this time was actually quite pleasant, but we waited almost 25 minutes for our items to be pulled. There were at least 5 workers hanging out on the dock chatting and clearly not working - it is possible that they were on break or that pulling my order was not part of their job responsibilities, but Ashley needs to know that the perception is that they were not trying to get my order together and I was the only customer waiting. They finally loaded the boxes in the back of our pickup truck and confirmed with us that we had 2 barstools, the cocktail table, and the bench. We drove the 40 minutes back home and realized that the box labeled as the barstools only had one stool in it. After multiple phone calls where we were told there was no way to contact the warehouse without driving back over there, we loaded up again and drove back to the warehouse, where they apologized and loaded us up with another box labeled as a bar stool. We noticed the box size was different, so we opened it in the parking lot to find that it was the completely wrong stool. We took it back inside and were told that we would have an update by 5/2 via phone on what the next steps would be. 5/2 came and went, and today (5/3) I received a phone call that they can't get us another stool until August 4th. Over 8 months to get my order in... (and who knows if it will even be correct by then). I will NEVER shop with Ashley again, and am only typing this whole story up to hopefully save someone else the trouble. If I had not purchased this on store credit I would have returned the whole thing and taken my money elsewhere. read more

I came in over the weekend, and Blake was extremely helpful in finding me exactly what I wanted for my home. He provided detailed information, and was very friendly! If you're looking for new furniture, I definitely recommend going to see Blake at the Winchester location! read more

Another thing that I have noticed since moving to the South is that you can find some good deals on very nice furniture. Ashley has some great deals if you can catch them. We purchased a beautiful cream living room set for $1300. It included a couch (with carved wooden base), matching love seat, faux marble and wood coffee table, and two matching end tables. So, basically an awesome deal. They're in great condition five years later, and the fabric cleans up well. They have a lot of very beautiful, ornate furniture, as well as simpler styles. Lots of rich patterns, textures, and colors. They carry office, living room, kitchen/breakfast area, dining room, and office furniture. You'll find pricier items, and they do, of course, deliver. read more

So my furniture finally came in and it's defective and broken!!!! Now there saying I have to bring the recliner back up to the store... I'm pissed that there furniture is NOT what I thought, clearly Ashley Furniture is all just for a sale... So it may look good but it's cheap and will not last long!!! Waiting on corporate to email me back now!!!! read more

TERRIBLE EXPERIENCE WITH ASHLEY FURNITURE! We went to store on 7951 Winchester Road Store, Memphis TN 38125 in March of 2019 and purchased a dining set, server, three sofas, a coffee table with two matching end tables. Paid cash. On 4 separate occasions I was told that the furniture was delayed and that the delivery date would have to be rescheduled. It has been 6 months that I have been waiting for delivery of the goods I ordered. I decided that I would cancel my order because of this issue. I went into the store and explained my situation. However, the Manager, Chuck, was far from friendly and in fact was very arrogant and rude. He kept pushing me to not cancel. He told me that he would have to charge a 10% cancellation/restocking fee for goods that I did not receive or that were even in stock for 6 months!!! He insisted that corporate wouldn't be able to let him reverse the 10% fee but that if I decided I wanted to keep the furniture that he would take an extra $500 off. I called customer service and they told me that they had nothing to do with what the stores charge and that I would have to deal with them directly. Customer service is absolutely no help at all. I have been waiting over 15 days for my refund and NOTHING! Called the store again and was told that the store issued me a credit and that they would refund my debit card but that it would take a further 7 days. Absolutely disgraceful. This has been the worst furniture buying experience ever. Wish I could leave no stars! Will never shop here again and I will make it my mission to spread the word of my buying experience and the bad service and withholding of 10% of my order. read more

I am appalled. We shopped at Ashley because we had heard that it had great customer service, and affordable yet quality furniture. Unfortunately the customer service end, is not on par with what I have heard. We purchased a sectional for our new home on May 18, for a delivery date of June 29. They informed us this would be acceptable, and someone would deliver the furniture between 8am-10am on that date. I am disturbed to report that today (two days before our move in) that they inform us our couch will not be available until July 30th!! Our other couches have already been sold, and they tell us 48hrs before our move in date that we will be without a couch for over a month. I am disgusted at the level of communication and customer service this store has provided. I will not be shopping here again. read more

Will never buy here again. I have been a long time customer however my current experience is terrible. I've been waiting on a replacement piece for my sectional going on 6 months. Every week I get a text or call that the piece is in stock and ready to schedule for deliver however the day before it's scheduled the delivery is canceled. This has occurred 6 times now. I understand Covid has effected things but I know the piece is in the warehouse but not being delivered. Is there not a process in place that follows up on these prolonged delays ensuring customers are satisfied. I feel like our order is caught in a loop and the delivery warehouse is the problem. read more

Unforgettable unprofessional handling of furniture delivery and refund. Given the runaround for over a 4 week period. Still waiting to see if they 'Do the right thing'. Will not shop again or recommend this store to anyone I know. Hope they get some training on how to treat their customers and take care of business. read more

I'd give a NO STAR if I could. Long story short my husband and I were in need of a set of mattress. I had knee surgery a few years ago then started having hip and back pain so we figured new mattress would probably help. So I visited the store on Winchester where i met a lady who greeted me in the mattress area began to ask me what I was looking for? I told her what my issue was she proceeded to introduce me to the collection of Tempur-pedic mattresses. So I came back with my husband..She was very convincing that the Tempur-pedic mattress was exactly what I needed. . She was aware of my health issues because they had been discussed prior to coming back to the store with my husband. She spoke about how they were trained in Tempur-pedic mattresses sales. That to me was saying tell me your issues and I will tell you what will fit your need bases on that. She was the expert not me. So I trusted. So we purchase a mattress almost $3000. We were excited that we made the purchase. Finally I would get some relief so we thought! Shortly after our purchase my husband began to have back problems which he's never had stiffness or back aches ever. My back issue and hip pain never got better and we couldn't figure out what was going on. My husband one day said baby I believe it's the mattress. After doing a little research I found out that the type mattress we have was the last one that we ever should have bought me having back issues already. The reviews on the mattress are horrible for a person with back problems. So we were not aware that we could have returned the mattress. We were never ever told that we could return them. I stop by the store one evening to speak with a manager and the manager wasn't there. A sales associate again greeted me. I began to let her know what my issue was and she said she would let the manager know what happened and they would call me back the next day. She copied all of my information and I never heard from a manager at the Winchester location. We have always been customers of Ashley furniture store but I am so disappointed in the fact that we were sold something that representative more than likely knew was not Ideal for me knowing of the health conditions that I spoken with her about. It's sad to say I feel she promoted this Tempur-pedic mattress nightmare because it was expensive and that was probably going to be a good commission for her The thing about it we were going to buy a mattress from her regardless I just would've wanted to get a mattress that would have worked for my health condition and a mattress that would not have caused my husband to start having back issues. Again I am so disappointed I feel strongly about not shopping at the Ashley store again. Even though this has been a while it is still a thorn to me. I don't have a way to get rid of these mattress I tried to sell the mattress but because of the price no one wants to pay even close to what we've spent. I feel like we were taken advantage of. As I look back I think about that particular sales associate never calling to follow up to see how things were going with the new purchase.? Usually if it's the sale of that sort the representative or the sales associate will make a follow up call just to make sure everything is going fine. Hearing nothing from her again let's me know she did us wrong and she knew it.!! I guess they felt throwing in 2 free memory foam pillows would make the difference but no ma'am it did not !! I wish we had known we could have return the mattress but we didn't know that because she left that part out. It is so sad that people work hard for their money and they are taken advantage of. I am a nurse of 25 years working on my feet. So back pain, hip pain, knee pain is not a joke and I would love to after a 12 hour shift be able to come home and relax in my bed and get up the next morning and not feel like I'm 95 years old because I'm so stiff and hurting from not having a good nights rest on this $3000 mattress. Yes it's several thousands $$$ of furniture I'd love to buy there but Ashley has just lost a long time customer over this one. I will tell everyone I know not to purchase that particular mattress and definitely not shop at Ashely Furniture store because some people aren't honest. Just in case you're reading this and thinking the person may be gone ... she's not !!! She's still there and she will sale you what you don't need !!!! read more

I have previously sworn I would never shop at Ashley furniture ever again. Every time I go, I end up disappointed, and feel like I spent a bunch of money on furniture no one was very excited to sell me. My experience with Cliff at the Hacks Cross location was no different. Things started out pleasant enough with Cliff showing us around, and actually doing a good job trying to help us as much as possible. However, it did seem like every other sentence out of his mouth involved some mention of their furniture protection plan. In case you're not familiar, this is basically a pure profit plan for the company and a general waste of money. They don't care about the furniture you buy because the markup isn't nearly as juicy as the protection plan. For the nearly $5000 I spent, it would have been nearly $1000 in protection plan costs. When I explained during checkout that I wasn't interested in the plan, the attitude changed immediately. Suddenly, there was no delivery date available for any of my items. Cliff told me he'd put in a ticket with the customer response team to get me a delivery date... Apparently they have a different computer system than Cliff had (unlikely) and could tell me when things were going to get delivered. He said he'd have a response within a few days. A few days went by and I heard nothing. I called Cliff who informed me that he guest response team hadn't gotten back with him yet, therefore he hadn't bothered to call me. After all, the logical step would be to ignore your customer and not call him back because you hadn't been updated.... Oh wait, no, the logical step would be to call your customer and let them know that you were still on top of it and although you hadn't heard anything yet, you were all over it. He then said he'd call me "tomorrow" with an update. Guess who never called? My man, Cliff... That's who never called. So when I called the store, not happy at all about his performance, he began arguing with me and explaining how he was "just about to call" as soon as he clocked out. I wasn't born yesterday. Who makes their customer follow up calls off the clock?!? I couldn't even get him to call me back on the clock! I finally called the guest response team who informed me that no inquiries from the salesman had been made at all. I have no word on my furniture, no word on the rug that was supposed to be separately shipped and arrive within 1-2 weeks of purchase (it's been 3 weeks) and I've dropped over $5000 on this stuff. Don't shop at Ashley. Go find your furniture elsewhere where customer service is a priority and callbacks and updates are a routine part of the customer service experience. read more

I'm so frustrated with this company. I will never purchase anything else from this store. I purchased mattresses and I thought I was opening up an installment loan with the store but later found out through my credit company, that I had opened up a credit card and had maxed it out, dropping my credit score 30 points. I was not told that I was applying for a credit card to purchase furniture and henceforth, there's is nothing I can do about but pay it off or suck it up. So please know and understand what you are signing up for because they will not tell you and truly believe I was frayed on behalf of this company. read more

Cam (sales associate), Kierra and Ashley (Cashiers), and Mr. Dave were SUPER AWESOME!! I bought a King bedroom suite and Mattress set at an unbelievable price! The customer serve was by far the best I've EVER received! I would recommend this store to any and EVERYONE! I wish I could give 10000000 stars!! read more

My husband and I just moved to Memphis and purchased new living room furniture for our house in May. We were told it would take 3 weeks to arrive and were very excited. After months of waiting we were finally told that it would be shipped sometime after August due to Covid-19 - at this point we decided to cancel the order in July. We have been trying to get our money back for over a month and have been told something different each time we have gone in to the store (which has been 6 separate times) and we just want our money back. I will never shop at this store again and regret ever making the purchase as the store seems less than concerned about making things right. Consider yourself warned before you step foot in this place. read more

We went in with a very basic idea of what we wanted after a friend recommended the store to us. Anthony Walton was the employee who helped us and he is a phenomenal sales rep. He listened to exactly what we wanted, then picked out several of best sectionals to fit our needs. Anthony took into account the size and color scheme we were looking for, but most importantly the fact that we have energetic pets. He found us several great ones with durable fabric that didn't sacrifice looks or comfort. We loved each of them, but Anthony helped us narrow down which one fit our home best and there was a deal so we got about $200 off. He works quickly and efficiently, is very friendly, personable, and not pushy by any means. Anthony answered all of our questions and made an experience we were both dreading extremely easy. We got in and out of the store in about an hour and could not be more happy with our sectional. When we have any other furniture needs we will definitely be going back and asking for Anthony again. read more

Awesome experience today. Staff was professional and courteous. Great selection of what we were shopping for. Highly recommend the location on Winchester. read more

I purchased a dining room set from Ashley furniture On February 12th from the Memphis, Tennessee store on Winchester road.My dining set was delivered on March 7th, but only came with one dining chair. When asking the delivery man about my additional 3 chairs he stated that they were on back order. On March 8th I went to the store to straighten out the issue. While there the manager informs me that the sales associate only included one dining chair with my table and that I would have to purchase the other 3 in order to have a complete set. Unfortunately I had to purchase the other 3 chairs unexpectedly which was a total of $220. When asking if I could return or even exchange the set, they told me that I could not because of it already being in my home. When finishing the transaction the manager informs me that the additional chairs will not be ready until March 24th(which is already 17 days after I should have had my merchandise). Today (March 21st I received a call from the store notifying me that my chairs will not be available until March 29th. At this point I am completely FED UP. I expected much better customer service from such a fine furniture store. The sales associate made the error of only sending me one chair, and I feel like I should receive an incentive for the inconvenience. The store says that they have no incentive for me. I will NEVER in my life shop at this store with such an unprofessional environment and horrible customer customer service. I DO NOT recommend this store to anyone, please save yourself the trouble. read more

Ashley Store - Dining set from Ashley that only came with one chair. - Furniture Stores Near Me - Memphis, Tennessee

I had such a great experience here! The bedroom set I was looking for wasn't in stock when I popped in, but Zedric found it for me and got it shipped to my house! I can't wait for it arrive and to finish furnishing my place here! Thanks, Zedric! read more

If I could leave 0 stars I would. This customer service experience was a nightmare. The sales person Shirley quotes us discounts several times and came back changing her story. The furniture we went with the order was incorrect and getting that fixed was even worse. One "manager" Ashley called me by a different last name and other managers left empty promises. None of their management staff is competent enough to be a manager. read more

If you are looking for quality and customer service Ashleys is where you need to be and Pamela Vaughan is who you need to see. I have visited this store on 2 prior occasions and Ms. PAMELA has always greeted me and was available for any questions I might need. She enjoys what she does because it's reflected in her welcoming tone. On the 3rd visit I purchase a grey sectional. That I love! read more

They are horrible and doesn't deserve a star! I ordered my furniture a month ago and when I receive it I get the wrong headboard! The CONTRACTED drivers were nice and tried their best to give me the correct headboard. Even stated he'd pick up my headboard and deliver it to me. Ashley this time FORGETS my headboard, mind you this is the second night with NOTHING to sleep on. I will never order from this place again! And I will be sure to tell others about my experience! When you call they don't care over the phone what you are going through. read more

I don't ever suggest going there. They will ring you up wrong and keep the overage. Been waiting on a refund since June and they still owe us 25.99 where their associate wrung us up wrong. They are thieves and after spending thousands of dollars there they will never see another penny from me. We had fraud on our checking account and they refuse to let us have the refund on our new card and well I'll never suggest them to another person. Trust me if you are charged wrong you'll never get your money back. Highly disappointed in them. Go to another furniture store if you don't want to be overcharged and told its your fault their sales associate over charged you! read more

Just had my first buying experience at Ashley Furniture Homestore. Thank you Michael I. for being so helpful and patient with me. I bought a leather sofa and loveseat, and can't wait for it to be delivered. If you shop the Ashley Store at Winchester and Hacks Cross, be sure to ask for Michael! read more

I will never shop here again. The delivery service is the worst. I have had three delivers from Ashley and they are always late. They give you a three hour window and still don't make the time. And if you aren't there three hours later, you have to wait two more weeks before you are able to get your furniture. Then i get the short end of the stick. The store and the warehouse isn't on the same page. The store tells me they don't have my furniture anymore and i have to wait until August 2 before I'm able to get it. Mind you that this is the second time one of my piece was suppose to be delivered but it didn't arrive in time to make the truck. So then i have to wait two more weeks for that. Then i go to the warehouse to be told that my furniture was there and they don't know why the store told me this. So when i get it home and unwrap it, I'm missing my seat cushion and pillow. Now i have to wait 7-10 days before i get that. No one not even the manager wanted to help. I've called customer service and even reached out via email. They want your number, that goes to the account and you don't hear anything else. No one actually tried to rectify the situation. They only gave me the run around. It's everybody else fault. No one want to be held accountable. When Ashley furniture get their money, it's forget about the customer. read more

Unfortunately there isn't an option to provide the location zero stars. After purchasing over $9000 in furniture the day after Thanksgiving the only items received was one bedroom set and two sets of box springs. The initial delivery date was 12/2 and changed five times after that. On 12/23 I sat home waiting for a delivery between 2-5pm it arrived on 12/24 . There was no communication about the delay. We went to the store today and was told all the furniture wouldn't be in until late February. The only remedy that was offered was a $300 credit. This is after her telling me I didn't have another delivery scheduled for today even when I presented the email. Then to take it one step further she asked if I had confirmed delivery. After requesting a refund she stated she wish I could just give them some time. And also stated that I was given the wrong information from the sales person. No one took accountability for the issue. Quite disappointing. read more