Our furniture was delivered Thursday 19 Dec, with no hardware. The delivery people told us they would have to return the next day because they didn't have the "hardware" to put it together. Friday came and no return... we called multiple times with no real answers. We finally got a call yesterday (23 Dec) stating we would get a "service call" today (24 Dec) between 10am-2pm and of course no call. The whole purpose of us getting the table during the holidays was to our first Christmas in our new home at a table so I'll give you one star for that. The other goes to Mrs Lisa House for always providing great customer service. read more

Ashley - Dining room table - Furniture Stores Near Me - Kennesaw, Georgia

Taurus was a great sales man. Kind and helpful. The delivery team is a damn joke! I made it clear what I needed in the store. I tipped them cash and gave them cold drinks to bring it up the addition 5 stairs.. this big 6'8 350 lb guy said it's too heavy after taking my tip. I offered to help him push it up there... and let him know I do not have anyone to help me move it. Nope. I told him to give me my money back and he just got in the truck and drove off with my tip in hand. Needless to say, i do NOT recommend the delivery team. Now I have 3 heavy ass boxes that I cannot move and they are blocking my kitchen! Maybe Ashley furnature needs to do a better job hiring their delivery team. 3 guys, one stayed in the truck. One botched the entire time about how hrs his work day was and Barron was the only one somewhat helpful but clearly he didn't have power to do the right thing and put these boxes in the room I was told when I spend $1800 on this purchase! read more

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Came in today around 6:30pm looking for a full-sized bed in a dark color and the elderly sales lady that assisted me was extremely rude. She ended the conversation abruptly with "well, that's all I can do for you. I've done my job. Thanks." after angrily scrolling through their system for bed frames. Worst customer service I've received in my entire life.... wow. And people wonder why humans suck. Will not ever be buying from this store again. read more

I purchased on May 8 a bookshelf/case and specifically requested it be assembled completely. I was told by the salesperson that it would indeed by assembled and that my delivery date would be June 20 (6 weeks after purchase). I never received a notification that the delivery date was changed to July 27 (2-1/2 months after purchase). Of course, on June 20, when delivery did not happen, I spent over an hour trying to speak with someone about my order. When the item finally arrived, it was IN A RIPPED BOX, UNASSEMBLED. The item was refused and I have been trying to contact someone at the store where I purchased it, to no avail. Apparently the office does not open until 1:00 in the afternoon and to talk to anyone at all, you must visit the store. Very disappointed with Ashley Furniture. I have spent over $ 10,000 several years ago in another (TEXAS) location with no issues. Ashley Furniture, Marietta, Georgia..no more! read more

I made a purchase on October 8th, 2022, at Ashley Furniture store in Kennesaw GA. On October 22nd, 2022, I noticed the items purchased went on sale. I went to store to ask for a price adjustment and was told to visit the business center at the store. The sales associate initially told me they give price adjustment until he realized items had already been delivered. The store manager, Fred, was not there, but they called him and he said they would not give price adjustment, even though my purchase was made within the 30 day grace period mentioned on website. https://www.ashleyfurniture.com/price-match The website does not mention policy is not valid if items had been delivered. I asked assistant manager to provide policy in writing, but she was unable to do so, but kindly gave me the number to corporate office. I have called corporate office and chatted on-line with customer service (Pankaj) and have been referred back to store for answer. I feel like I'm chasing my tail and Fred gets the final say even though he goes against corporate policy as far as I can tell. I could really use the $600 price savings adjustment. I hope Fred will honor price adjustment policy. Thank you! read more

Update, after a year and a half our Axiom sofas are falling apart. The "leather" is not real leather. Real leather doesn't peel and this couch is peeling all over. Called the store and they say it normal wear and tear after only a year and a half. Working with corporate now but the sofas are junk! The salesman lied and said they were genuine leather and the store continues to cover for him by says that's normal wear. I will never shop here again and urge everyone to look elsewhere for your purchase of anything that you would expect to be leather. I left a review on the Ashley website about the peeling of the leather and it was taken down due to legal issues. A quick search shows several class action lawsuits because of their "leather". Guess I should start another one here in Georgia. Complete garbage! read more

Ashley - Peeling "leather" - Furniture Stores Near Me - Kennesaw, Georgia

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Please don't go here. I genuinely feel this company is the worst in the business. They lie about deliveries. The ignore your calls to resolve issues. Customer service can't help with anything. They literally make you call the store which doesn't answer. You won't get your furniture so do nothing waste your time looking for something here. They never delivered my furniture back in July and still charged my synchrony card. It was supposed to be resolved the first week of September. I will make it my life mission that no person I know, goes here. Also, it's October and this is not resolved. I will now have to drive to the store to make someone talk to me. read more

My sales person was Jordan Brooks. I was shopping for a new living room set and he made the experience very pleasant. I was torn between 2 different sets but he helped me choose the best option for me. I absolutely love the living room set!!! Thanks Jordan! read more

Actually got to put a vase of flowers together. it was so much fun. the personnel were so helpful. I got a ton of ideas how to design and set it up. Thank you. read more

Took the Build a Bouquet class here today and it was great! Really enjoyed the instruction and left with a beautiful bouquet!

So many one star reviews here smh I wish I had read them before doing business with this store. Take heed if you are reading this. ABSOLUTELY ZERO STARS, DO NOT RECOMMEND. Their website is full of lies since they don't allow people to leave negative reviews. I have had inaccurate and unwanted furniture for a month now and their customer service is either too incompetent or thinks we are stupid and keep feeding us lies. Their sales reps in store are amazing and the buck stops there! Once they sell you their BS, you're on your own. I bought patio furniture FROM THE STORE, received toy furniture that did NOT match the dimensions listed online and was way too small. They offered to send a replacement which we declined and told them we wanted to return it. Since then, they've been lying about when they will pick it up. Unrelated but I bought a bed, night stand, dining room table and coffee table from these people. The night stand arrived defective and it took them 2 months to send someone out to fix it (after pestering them about it and having 2 techs come to my house on the middle of a pandemic). This place is the WORST and I will never buy from them again. read more

UNETHICAL CROOKS Bought almost $3,000 worth of furniture from a very courteous and engaged salesperson. Now they are nowhere to be found and don't answer my calls. I've been waiting on a refund for $600.00 for almost 90 days. I'v e called twice and wrote corporate once. They never responded. I called a third time and was told I needed to come in and give them my credit card so they could refund my money. They had no problem charging my card, and this is the third story I've gotten from them on why my money hasn't been refunded. Meanwhile, my credit card is accruing interest. DON'T SHOP AT ASHLEY HOMESTORE. Pay a little more and SHOP ELSEWHERE, where you'll be dealt with in good faith and ethical business practices read more

Do yourself a favor. Read all reviews. And actually listen to them. This is the worst furniture company you could use. I'm giving a star because I am forced to do so. Otherwise I would give them a shit emoji because that would represent their customer service and warranty program. Let me explain how it goes in the show room when you are purchasing the furniture. Great. They Make you feel so comfortable. Which is exactly what they are trained to do. After purchase you are screwed. Literally. Customer service is non existent. Warranty is the worst in the business and non existent after purchase as well. So here goes the story. Bought a couch and recliner. Bought the warranty which they proudly told you covered everything and that you could feel safe because they wanted to take care of you as a customer. Accident then happened on the couch so we called the warranty company to get it taken care of and was told the first option was to replace the fabric piece on the damaged section of the couch. Ok no problem. After two moths and constant follow up it finally arrived. But the service technician didn't show for weeks after that. Once he did arrive he walked in and looked at the fabric sent to us and without hesitation said to me omg that fabric isn't even close. So my response is what would you do if it was yours. His response was have them replace fabric or part and if that doesn't work then they should replace the couch. So we denied the installation of the part which is what he advised. So after waiting another month and still not hearing anything we called and started to get a little more persistent that we wanted to get the couch fixed. What we were told is that if they sent the right part then that was all they were responsible to do. So they were not responsible for the dye change after a year of production. So basically what we will have is a couch that will have two sections that match and one section that won't. Because they aren't obligated for more than that. Because, everyone I know is willing to accept the discoloration of the couch and proudly display it in there living room for all to see. Let me advise all of you to take a hard look at the warranty if you purchase and read every line before you buy it. If I were you I would do business with a more reputable company because it is extremely clear to me now that Ashley furniture has no intention of honoring their own warranty to keep you happy but more or less to line their own pockets. But here is where they messed up. In March I'll receive my annual bonus and fully intended to purchase a new living room coffee and tables set and a new dining room. Well we will Most certainly be purchasing from someone else now be sure it will Never be from Ashley's furniture again. Buyer beware. Heed the warning and do not make our mistake Please. read more

Do not buy furniture here. It is not cheap but is made cheaply. I've bought furniture at big lots that was cheaper and better made. The insurance they make you buy with it is a joke. You can't leave a bad review on Ashley site. I'm replacing a sofa and love seat after just 9 months. My back is killing me because the frame is so weak the recliners on the end sit at an angle. The salesman was super nice and helpful but he sold me a pile of !!!! read more

The delivery process has been horrendous, I understand the delays due to COVID-19, but once the furniture is delivered the hardware is missing and the delivery techs damage and do not set-up furniture correctly. It is extremely difficult to get customer service to respond to your valid issues. Never will I shop or recommend Ashleyfurniture to my friends or enemies. read more

Ashley - The tech set up the table without screws and did noy say anything. - Furniture Stores Near Me - Kennesaw, Georgia

I purchased a kitchen table and chairs and the experience was top notch. From the sales person in the store to the delivery and set up! Thanks! read more

Ashley - Furniture Stores Near Me - Kennesaw, Georgia

I purchased a sectional from the Ashley on Barrett Parkway last week and the sales associate Lisa was amazing! I like how they let you look around the store without following you around. She told me that the sectional would be delivered within the next couple of days which is an amazingly fast turnaround. My delivery window was from 8-12. The deliverers informed me at 7:10 that they were 45 minutes away. They arrived before 8am which I loved because I did not have to wait around for 4 hours. It had been raining that day so they were courteous and put down a mat to wipe their feet on so that they would not get my carpet dirty. They were finished with the delivery and assembly by 8:15 which was awesome! On the same day, I also had a 9-1 delivery window with Rooms to Go and they did not arrive until 1:25pm, so I ended up waiting around for 4+ hours anyways. There was no explanation as to why they were late. They walked right into my house without wiping their feet first and they left my door wide open while they were assembling my furniture upstairs. Ashley has the best customer service. I will definitely be shopping with them again. read more

Very bad experience with Ashley Furniture . Check your invoice twice and keep away as far as you can from Ashley credit card offers !

Lana our furniture costumes service representative was very friendly and helpful. We came back to buy the other part of the couch & asked for her! She has been a huge help and very much appreciated from her and her anthuism! read more

We have a large credit line with Ashley and have purchased from multiple locations in the eastern US over the past 10 years. I have NEVER had more poor service than this place. Lori Pearson the "Customer service manager" was snotty, condescending, unhelpful, lazy, and rude. Instead of patiently listening to my concerns and situation she cut me off from speaking, interrupted me several times, and I actually heard her sigh! She said she couldn't help me and told me to call the corporate customer service number. Basically she just didn't do her job. Laura - the store manager - never returns phone calls and thought it more important to go to a dinner where "sales people sell over 1 million dollars" than to return a customers (mine) THREE PHONE CALLS!! Good for you, Laura! Good for you for not actually assisting your customers, doing your job, & helping to retain big accounts. Bravo. Well done. Go eat that fancy dinner and feel good about how you and your store rips people off on a daily & hourly basis. We just finished remodeling 1/2 of our 8,000 square foot home. Will the newly finished space be holding Ashley furniture? NOPE. We will NOT EVER purchase Ashley furniture again. Nor will my family. And not will the THOUSANDS of people that follow me on social media. Poor service will always be remembered over poor furniture construction. Take that as a piece of advice, ladies. We bought a mattress from you. Within a short time, it sank on the middle. You admitted it. Then sold us a more expensive Stearn's & Foster bed that caused MEDICALLY DOCUMENTED PHYSICAL PAIN and you still didn't want to help us. Unacceptable. Disgusting. This is Trump's America I guess. Rip off your customer. Make a buck and screw em! Well done Ashley. I find it HILARIOUS that your corporate page states NOTHING about customer service in your "Mission Statement" And by the way... what is up with "dirty fingernails" in your "core values"???? Proves what a joke you all are. read more

My husband and I recently purchased furniture for our new home. After visiting multiple furniture stores we chose Ashley HomeStore because it has good quality furniture for reasonable prices. Our sales associate, Dave, was great! He was very helpful and did everything he could to help us find exactly what we wanted for the best price. I also appreciate that he did not try to oversell. The delivery and set-up went smoothly as well. The delivery guys were polite, friendly, quick and efficient. Overall it was a great experience and I highly recommend this store. read more

The experience in the store with the salesperson was awesome. I purchased a wall unit which came on delivery date promised and a smaller credenza that I took in my vehicle. The delivery guys were very rude. For some reason they couldn't use the gate code. I had two prior deliveries today, so I know it works . It was a wet day and they enter and walk on your carpet with no boot covers, they dropped the box twice bringing it up the stairs and then they refused to clean up the styrofoam mess they made from unpacking. Think twice if you have to have delivery!! read more

We ordered 2 bedroom sets with night stands. We chose to pick up because 1 was going to a our house in Florida. The sales guy was supposed to call us when it came in. Well he never did. I called the warehouse to and the lady said it was in. Went down there and half of 1 set was in and 1 headboard of the other. So I picked up what was there. The rest came in on a Monday and I asked if I could get it on Wednesday she said yes the lady at the warehouse. Well Wednesday came went down there and none of it was in. So it came in on the past Saturday and u only have 3 days to get it so they gave it to someone else who ordered it. Well the lady didnt tell me that. So we got put on hold for 2 months. Never buy from them customer service is a 0. read more

WORTH THE READ- I PROMISE!!!! GO SPEND YOUR MONEY ELSEWHERE- 0 STARS We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if they had the couch we wanted to purchase on their floor so that we could see it in person first. No locations did but we really wanted this couch. At the time the website was running a promotion with a spinner to receive a discount. We won a 10% off. When I called, I made sure to ask that they would honor it and they said yes. We then went into the Kennesaw location to purchase the couch the gentleman we worked with was helpful, but of course stated that the 10% would not be honored with the couch we selected. I explained that we had already spoken to someone that said it would. He then spoke with his manager and they offered us the 10% if we purchased the protection plan. We did so because it was a 5-year plan. When we completed the purchase our delivery date was for December 17th, which of course felt like forever. The following weekend we moved into our new home and realized that we wanted to change the layout of the couch so that the chaise was on the other side (we didn't measure prior and that was on us). I called immediately and spoke with a Felicia. She changed the layout and informed me that there would not be a delivery date change. A couple days later she called to let me know that in fact the day would be changed and that she was so sorry. It was changed to the 24th, yes Christmas Eve. They claim that they only deliver to our area (Cartersville) twice a week Tues/Fri but that Friday of the week of the 17th wasn't available. At this point I was of course upset but being that I was a teacher on break it was fine and I would be home. Christmas eve comes and they bring us the couch.... In TWO DIFFERENT COLORS. So, Felicia changed the layout of the couch AND the color!!! We could not do anything at the point because of the holiday. Mind you we also did not UNWRAP the couch because we did not want to get charged for it, so we had only a chaise to sit on over the holiday. On December 26th my boyfriend and I went to the Kennesaw location and spoke with Fred, the manager. At first, he was not very apologetic, and we were very frustrated being that it was our first Christmas in our new home. By the end we did get some money back and he explained that we could use the mis-matched couch as it would be another wait for our correct one. So, we went home and unwrapped the couch to use for 3 more weeks. Our new date for the correct couch was now on January 14th. Now we are going on months without our couch!!! Well January 14th comes, and our time frame was from 4-7pm. By 6 pm I knew it was not coming and that's when we received a call from dispatch letting us know that the truck with our couch broke down and that to call the store to figure out your new date. ARE YOU KIDDING ME?? (Mind you I am not longer on break and we had to take off from work to wait on the couch.) After multiple phone calls to the store, dispatch and the warehouse we got a new date for Friday the 17th. I BEGGED THEM to do 4-7pm so that we did not have to take a day off from work again and they claimed that it could not be a definite due to the "route". On Thursday we get our confirmation for 8-12pm OF COURSE. So, my boyfriend had to take off another day of work (second one that week). Well on Friday by 11am no one had arrived or let me know that they were in route. We called dispatch and she said that they were coming to us next. By 2pm I receive a call that the truck had mechanical issues and it's not going till 4pm!!! MORE TRUCK ISSUES??? They finally arrive around 4, which I was home from work so boyfriend would NOT have had to take another day off to wait for them to NOT SHOW UP. Overall, this was an absolute nightmare. The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn't talk. How do you run a business like this???? Throughout this whole ordeal no one had seemed to care that they MESSED UP. If we did not go to the store the day after Christmas, we wouldn't have even got the small amount of money we got back, which I mind you my boyfriend would have made more going to work those two days!!!!! I reached out more times than I could count to try and figure out this situation and each time I was told I would get a call back and never a solution. They just brush you off after they get your money. No wonder they say NO REFUNDS. DO NOT EVEN BOTHER WITH THIS COMPANY. I am contacting corporate as well and we will see if they are anything like the store, warehouse and dispatch. read more

We finally found what we were looking for: unique furniture items that were functional, well built and look good. They're moderately prices but not high priced- those were next door. It's nice when you can afford the nice high priced but sometimes the fancy name brands can be overly priced. Anyway, the associate was friendly, patient and knowledgeable. So you can't go wrong stopping into Ashley Furniture. They had a huge assortment of beds, bed frames, sofas and media centers. Delivery took longer than expected. Don't assume everything comes pre-assembled. Although they were courteous at set up, for some reason, they didn't butt up the bed to the wall like we wanted or clean up all the tiny foam beads before they left. They didn't ask where we wanted the bed either so after they left, we finally were able to push the heavy bed frame into the right spot. That'll teach me to be there at delivery. Be sure to supervise and review when they leave. You'll be exhausted by the time you get through looking on this block. read more

My experience was horrific!!! I have bought so much furniture in the last 3 years from 4 different Ashley Furniture Stores ( depending on the area of the house we are furnishing ) They don't have great customer service before the purchase, but after your purchase at the Kennesaw store forget about any survive what so ever ;( I was lazy and instead of going out to the Alpharetta or Marietta location ( excellent service and displays at both ) We went back into the Kennesaw Ashley Furniture ;((( WORST decision!!! Keisha, (don't know how to smell her name) Was absolutely obnoxious and disrespectful in every way. She did remind me that she was the manager at least 15 times, which made me think even less of this store. The Manager was so abusive to me, first about my service dog. Then she was just so terribly rude we left the Kennesaw store and bought the furniture elsewhere. I am so glad we did, great service and the other location was clean, staff was great and professional. Keisha acted like a wild animal to me and I am not allowed to get nervous or upset, which I told her. All this over buying furniture!!!! Which is suppose to be fun and exciting. Who knew you could be verbally accosted and bullied buying furniture!!!! Rooms to go 1 block away ;) Great deal and tread like a preferred client in a beautiful light and bright store with great selections on everything ;)) Prices were lower too!!! Bye Keisha!!! read more

I recently purchased a mattress from Ashley with haul away option. Well, the mattress was delivered today and I was told by the delivery guys that they are unable to haul away my old mattress because it had stains. I was never advised by the sales associate about this. I called customer service and I was told that they cannot haul away the old mattress nor I'm I eligible for return for an item that was delivered today. This is some bullying tactics that is unacceptable. Please be aware, Ashley furniture in Kennesaw are crooks. I will be taking them to court. ​ read more

DON'T DO IT! Nice sales people, but after that! Damaged Sofa - Inept Customer Service - Poor Communication - Impossible to Contact - No Resolution You have been warned! read more

Just bought our first piece of new furniture in years. We had a great experience with our sales rep Jason (thank you). When the couch was delivered, we got a link with a tracking page that is updated every few minutes so you know when they will arrive. The 2 delivery men were polite, well-spoken and careful not to damage anything. When it's time to buy more furniture, we'll be looking at Ashley first. read more

Just shut the whole company down this is the absolute worst I mean worse I have ever experienced even corporate is horrible damages to my home upon delivery I keep getting the runaround about the rest of my items the guys that delivered my very first delivery lied and did not put everything together and left it in the middle of the floor no one will call me back they put you on hold for hours then hang up on you I would not recommend this store if they were giving furniture away warning check the reviews it tells everything. read more

If I could give a -500 star I would! Customer care is awful. Cancelled an order more than a month ago, called about 2 weeks after cause I hadn't received my refund. They look into the account and tell me they never received the cancellation. So I cancelled it again..two weeks after I call and I'm caller number 62 and my call is very important to them. So I go to the store and they tell me they don't have the cancellation. So I'm paying interest on items that I haven't received. Still waiting for a refund after a month and a week! Never again, first time in Ashley's furniture and the last! read more

Save yourself time and find a more reputable furniture store. I hate leaving negative reviews, but I have made many purchases from Ashley Furniture over the last few months. I even took other family members there to help them fill their new home. My last major purchase took 7 weeks longer to get delivered, as they took it to the wrong address, then they scheduled me for 2 more deliveries that never showed up, after I rescheduled my day to be home. Then to top it all off, I went in to help family members buy furniture and picked up a pillow. I loved the pillow, but i woke up every morning with my eyes swollen ( some kind of weird allergic reaction). I stopped using the pillow and everything got better, so I went to the store for a return and they said I couldn't because of covid. Honestly I felt treated like I was a nuisance for even coming in. This was completely unacceptable when it was concerning a health concern. I even asked if they could simply replace it a comparable pillow but the pillow that was most comparable was going to cost me an additional $125. I even reached out to Corporate customer service and they said I would have to talk to the local store, so apparently local stores have no real oversight. This was not a pleasant experience, so if you are looking for a company that will handle their customers with care and respect, Ashley furniture is not that company. read more

I placed a very large order at this store (thousands of dollars) - what followed was more than a month of misery, which continues at the time of this review. Both couches arrived damaged to the point where I had to reject delivery (hole in leather, large scratches). The headboard, nightstands, and dresser also arrived damaged (every single piece I ordered was damaged). The bed was also assembled incorrectly and many screws were stripped. Ashley sent a technician out to SPRAY PAINT all of the damaged pieces to cover up the damage, to fill the holes and chips with wax, and to reassemble the bed and replace stripped hardware. The tech was proud that he was able to "fake" a wood-grain appearance after all of his spray painting. Lastly, the installation crew hit the glass globe on my ceiling fan when setting up the bed and cracked it. After more than a dozen calls to customer service, and more than 6 emails to a customer service manager and the store manager, I have not received a single response. And, despite numerous attempts to try and contact someone, anyone, who cares enough about their customers to make things right, all I've been met with is silence. This is without a doubt the WORST company I have ever dealt with, and the WORST customer service experience I have ever had. Their goal seems to be to ignore you, frustrate you, and lie to you until you lose the will to fight. If you're looking for a company who cares about their customers, and values their time and investment in their product(s) - run! read more

If I could give zero stars I would. Talk about HORRIBLE customer service...this is a perfect example! I bought an $849 power recliner in July. With tax, delivery, set up and warranty it totaled more than $1100. First they no longer had any color other than a silvery gray. I didn't like the color but I loved the chair so I said ok. Then because of the pandemic it was on back order until October/November. That wasn't good but I did understand it was because of Covid. I went ahead with the purchase. On September 17th I received an e-mail from Ashley saying they were excited to tell me that they had received my purchase at the local warehouse and I could have it delivered early. On the 18th of September I received another e-mail again advising me how thrilled they were that my chair had arrived and did I want to schedule an earlier delivery. Again on the 19th, the 20th, 21st....18 consecutive days I received these e-mails. 18!!! Then the phone calls started. 6 calls and I finally told them that no, I wanted it delivered on the scheduled day of October 15th. We had to ready the room where it was going to go so October 15th was perfect. So today is the 15th. I hadn't heard from the delivery people what time they were coming, so I called customer service. The person I spoke to looked up my order and said oh, your order is on back order and won't be expected until FEBRUARY 2022. WHAT???? I explained that I had 18 emails stating my chair was in the local warehouse..she was not only clueless she was unable to help me further. I asked for a supervisor. None available. I asked her to contact the people who sent me the emails...nope, can't. Don't know who sends them. 2nd and 3rd call same results. Finally one woman tried to call the warehouse. They didn't answer the phone. She said she would email them. By this time I have had enough. I am convinced that the warehouse gave my chair to someone else. I drove to the store where I purchased the chair (Barrett Pkwy) and saw the manager. She said that she didn't think that my chair ever even made it to the warehouse. The 18 emails and 6 phone calls were probably in error. Sure enough it would be February before it would available if then. I gave her my credit card and said I want a full refund. All tax, delivery, warranty, everything, right now. She did the refund. I told her I want the chair and when they get them back in stock in February if I haven't already found another chair that I would re-buy it when the chair was actually available for immediate delivery. This company is absolute crap! If I didn't love this chair I would never set foot near them again. I really believe the chair came in and they gave my chair to another customer. They breached the contract by their actions. Do NOT buy from them unless the item is in stock and you can drive home with it that day. Don't make my mistake. read more

We sought out an Ashley store closest to us to purchase our 2 new sofas. We chose to get automatic reclining sofas. The first issue I had was the order was not placed while I was in store and when I called to verify my delivery date, they informed me the order had not even been placed so it took a month for my new couches to be even delivered. 2nd, the people who delivered my couches installed the wires underneath incorrectly so one of them stopped working a month after receiving them and I had to have service called out to repair and waited a week for parts to arrive. My husband ended up fixing it because by this point, we were outdone with them. 3rd and most recently I found out that the lady who sold me my couches told me that I would have 12 months deferred payments when in fact it only ended up being deferred interest. I will never buy from Ashley again and am very disappointed in the employees that work for them. read more

Disappointed to have to share a negative review, but we had a terrible experience with no effort made to resolve it. Purchased a bedroom set in October. It's now February and after multiple deliveries (nothing came when they promised) we still don't have a large mirror that was part of the order. Promised literally a half dozen times it was on a truck for delivery and we'd get a date soon. Now we call again and are told it's discontinued and if we want the item we purchased and paid to have delivered 4 months ago, we have to drive to Athens to pick it up. No interest in resolving and no explanation as to why they couldn't deliver a mirror in 4 months of excuses. Tried to give us store credit for the mirror minus our delivery fee. This place is not worth the effort. read more

Nice people and nice furniture. BE CAREFUL- CHECK THE INVOICE. Verify prices are correct and they didn't add the 5 year warranty if you didn't want it. CHECK ONLINE PRICES on their site and make them match them. We saved $1500 doing that. read more

Save yourself MONTHS of trouble. Do not get anything from this company. Terrible service. I regret purchasing from them.

Update: after several emails and calls to the appropriate people, we have been promised a quick resolution of this issue. I wish it wouldn't have taken so much pushing to make it happen, but glad they are doing the right thing. As such, I'm changing to a 4 star rating as the in store experience was good. My mom purchased a TV stand and the sales staff was nice, but the delivery has been a nightmare. The delivery guys ruined her 3 month old flat screen TV by grabbing and cracking the screen when they moved it. Now they refuse to take responsibility for it. Over $500 worth of damage!! Do not trust them with your hard earned money! read more

The sales people in this store are awful. They are lecherous sharks which left me felt like fresh chum the moment I walked in the door. Nina introduced herself and I asked where the type of furniture I was searching for could be found and the told her I would find her. She proceeded to follow me through the store. I took a quick restroom break and where do you think she was almost right outside the men's room door. I told her again I would find her and do you think she got it...NO. I turned and told her she and her store will not be getting one penny of my money and that I will be putting reviews of my experience EVERYWHERE I possibly can. I am but one man with my own opinion. If I stop just one person from going to this store, then my job is done! DO NOT WASTE YOUR TIME OR YOUR MONEY!!!!!!!!!!!!! read more