Just want to let people out there know that McGregor Furniture is fanastic. Excellent quality and…read morethey are a company that takes pride in there products and workmanship. I purchased a kitchen set from Pioneer Furniture on Hwy24 in Guelph. Both of these businesses look after a concern and dealt with it in a timely manner. Canadians need to support our local Canadian businesses and craftsman. Thank You to Pioneer Furniture and Rodney McGregor. Excellent service done by upstanding Canadian business men. Thank You Jeff Ryan

From the owner: Our furniture is all handmade on the premises, custom for you!read more

My chest freezer stopped working with no warning; Hassan was able to set me up with a new one and…read moreget it delivered on the SAME DAY! Good quality brand, good price and FANTASTIC customer service. Thanks for your help!

After shopping around for 4 months and doing my research i decided to go with Top Choice for my…read moresectional couch. The furniture rep Harry was helpful and very knowledgable. He took me through the entire process and made sure the couch was to our specifictions. Harry knows the industry and it shows. Top Choice went above and beyond to accomodate some of my requests and if there was a concern they wasted to time finding a solution. They have a great selection of furniture to go along with their electronics and i will be using them for all of my future furniture, electronics and appliance needs. Great experience.

Guess they weren't interested in my money. No one acknowledged me for most of my time perusing the…read moreshowroom floor. I was interested in purchasing a $6,000 table (and possibly a bedroom set for even more), and when I finally got the sales manager to acknowledge me he seemed to care less about my sale and acted indifferent about even being at work. Drove 1.5 hrs one way to feel like I was bothering him so needless to say I left with nothing.

We purchased a new bed from Home Furniture in Guelph. Absolutely the best service from walking into…read morethe store to buy the best product for our needs to the delivery & set up. Zeon the delivery person was professional, helpful & friendly. Jane S

We recently purchased a sofa from this store and were completely happy with the purchase. Our…read moresituation was a little drawn-out because of a basement reno, but the staff were extremely accommodating and helpful. Samples were brought home to colour match without a hitch. The delivery by Zeon and Greg was smooth and professional. This was our 4th major purchase from this store and we do shop other stores for price and selection. However, we keep coming back and will do so again.

I don't do this often, but I think my review will be helpful…read more We almost didn't go because the few reviews here were bad (but they were also years old ). But we tried it anyway. We were looking for a sectional for our home and had been to the bay, lazyboy, chesterfield. Hadn't found the right one good quality at reasonable price. We after walking around the typical furniture setting (which my wife enjoys but not me so much) We were greeted by Gary. A consummate sales person doesn't sell at all, but educates with their knowledge ( and clearly Gary's expertise in design is a terrific help) We ordered our sectional from him, confident that we were treated in the most professional way. Just wanted to say thanks!

Very impressed with Frederick's Furniture Gallery, the owner and everyone that works there. I…read moreordered a sectional and the manufacturer, Elran, really messed up on the quality of the workmanship. The delivery guys recognized this right away and reported it immediately. Then Bobby their "go to " sales consultant/quality control person got involved and totally on my side with his support and dealings with Elran. He was wonderful to deal with and the owner backed both of us 100%. I am now getting a new couch with upgraded fabric the cost of which was covered by Frederick's. They were never to blame but they were there for me.

CANNOT say enough nice things about the Sales People here. Came in for one specific item and left…read morewith a superior item. Hats off to Charles who stepped up and always had time to take my call. Delivery guys were TWO HOURS early and well within the time window. Will definitely buy here again in the future.

Had daybed delivered today. Arms and hardware missing. Immediately contacted Leah Walker, my…read moresalesperson, who said she would call store and call me back. No call. Sent her a late afternoon email telling her I had called store on my own at least 3 times. Each time I was told that either the person I was talking to would talk to the manager and call me back. I received ZERO responses. Called twice more. First time I was told manager was in a meeting and they would have him call me back when out of meeting. I waited half-an-hour before calling back. This time nobody answered despite store not closing for another45 minutes. As a result of me updating Leah via email, she called me back immediately and told me she was going to call Seymour and, after speaking with him, would get back to me one way or the other. S.he was very apologetic. I am still waiting to hear from her. I read an earlier review which gave you a 10 of 10. To me, that is a joke. From me you get a zero out of 10. I gave up my whole afternoon and matters still remain unsolved. Never will I recommend your store to ANYONE nor shop there ever again! An overall poor display of behaviour!

My order on a $3262.00 leather chair went seriously wrong. Took more then 8 months to complete!…read more Customer service is a lacking with this company!

i bought a fridge with 5 year warranty plane since august my fridge brook and i claim for repair…read morenow is october its 2 monthe still im waiting for repair when im calling brick the said there is another company take care of repair and said call them when im calling there is a voice mail said stay online someone will help you even i stay only for 2 hour nobody will aswer your call now its more then 15 time i called them no answer and im appealing other please dont buy warranty from brick its a scam dont waste your money

Like other people, the issue is not this particular store but the company as a whole. Unbeknownst…read moreto me my item went out of stock while I was paying for it (What kind of website allows that to happen? I also DID NOT receive any sort of notice or alert). When I called to check on it, since I thought it was strange I didn't have a delivery date, I was informed that it was now out of stock and I wouldn't get it for about 6 more weeks. Having this couch within 2 weeks was of the utmost importance to me, but when I asked if I could have a small discount or free shipping to make up for the error on the website they blamed me and said it was my fault and that nothing could be done. Worst customer service experience of my life!

Quality furniture but service is the worst…read more I went in to purchase a sofa, counter stools, bed, night stands, arm chair, and night stands. My mind was made up beforehand on what I wanted. The lady working last night was awful. I felt as if I want a bother to her. She never deceived anything to me just saying the few pieces I mentioned to her were on back order. I asked a few questions and was told "I just work here and do what I am told." This was said on three separate occasions. She never described the furniture at all; just walked around with a sour look on her face. Thankfully I can order online so that store does not receive my business.

The only reason that I have given one star is because there is no option to give zero…read more We purchased a couch and paid $1100. The seams ripped in the first two weeks. We sent emails and pictures with no response. We went to the store and was told that we had to provide them with the delivery date in order for them to action. This was done. Due to Covid shut downs this has dragged on and on. Finally we had someone respond and then pretty much ghost us so another trip to the store in person was made. We were told that the model we purchased less then a year ago is no longer being produced and that we would receive a store credit in the amount of our purchase to put towards another product. I asked for the business card of the individual and wrote the agreement on the card and had him sign it. Following up two days later I was told that they are trying to decide what kind of credit to give me. I mentioned the agreement and was told that they didn't say that, even though I had a signature on the agreement. The couch seams have fallen apart in two areas with several other spots starting to go. These people do not sell quality items, they do not provide good customer service and do not stand behind their product. Buyer beware...spend your money elsewhere.

Their customer services are amazing and they have variety in furniture items which resembles with…read morethe home needs .....at a very good prices i recommend to everyone to must visit there.