Purchased a mattress and a bedroom set with White Glove delivery from Freehold Ashley store. Delivery guys came in on the scheduled day. Carried the items to my bedroom. They could not assemble the mattress and the bed because the parts did not match. Had several calls with Ashley and delivery service. Scheduled a 2nd delivery appointment. Delivery guys came in and determined that they still could not fully assemble the bed and mattress because again they don't have the right parts. "White Glove delivery"? This is ridiculous and unacceptable. In the process of setting up a 3rd delivery appointment. To be continued. read more

What an amazing experience at this store. Our salesmen Andy was great and not pushy buying our couch set. Then we went back to finish our room and the manager Liz helped us out tremendously. She was so helpful, not pushy, had patience and was great at customer service for being a manager. Such a sweet person with everything. Overall just couldn't be any happier. Thanks Liz and Andy. read more

Jeff Goodman was a great sales person Got to the point, no pressure Easy transaction, no hassle and had alot of choices to chose from read more

Andrew was fast and efficient. He did talk a little too fast however, we knew what we wanted and we got it. Ashley has good quality and we are satisfied with our decision to buy here! read more

I could not be more disappointed and dissatisfied with Ashley Furniture We bought a living room set two beds two mattresses LR tables when we moved less than a year ago. returned the recliner that was Too Huge for LR. they would not give us our money back so now I have a store credit that's only to be used in THAT store. Can't even pick something out at a different store. Can't even buy something online! After explaining to several reps, I don't need any more furniture they won't consider refunding almost $700! after I figure out how to spend this money Ashley you will NEVER see me again read more

Over the years I bought over a dozen different furniture pieces at Ashley. Never had any issue with the quality of any item purchased. Never had to use extended warranty, and did not had any issues turning than unused warranty into store credit. What I do have issues with is their demand of sales stuff standing up all day, they only way they are allowed to sit down is in case they are writing something. This is horrible. Second issue is pricing model. Every item in the store has stickers that are just unreasonable; so my advice is not to look at them at all. And, unfortunately, the more you buy - the easier it will be to get a reasonable prices. If your sales guy is not willing to start negotiation at half price of those stickers - just walk away. And then you have to make several steps to meet hundreds of dollars less than half price. My additional advice: come in knowing what you want with min and max size already written down. This way selection process would take less than an hour and it would be much easier to walk away from unfinished deal. Another secret is to come on a slow day, if you see bunch of other visitors - dont bother, go to outlet stores, plenty of those in Freehold. But if all you see is sales staff, and maybe another couple in the whole store - bingo, you will get that real price. Overall, this is my store; as long as I can get the right pricing model. read more

Awful customer service. Gave me a delivery date for a set, and they keep pushing it back. No one has the decency to call you Not sure why because there's never a car in the parking lot other than their "sales." So not sure what they are doing in their that they cant even call. Then they tell me as per protocol, their "Corporate office" has 24-48 hours to contact me. It's been 72 hours, no call yet. Not sure how this store stays in business at the Freehold location. read more

Jeff and Mike were a pleasure to work with. Came in knowing what we wanted but Jeff's Guidance and Salesmanship landed us on the perfect furniture for our new home. As someone in sales I appreciated the banter and negotiating they allowed. I'd highly recommend Jeff and Mike to anyone looking to buy furniture. read more

I would never shop at this store again. I bought a bedroom set from Andy and when they delivered it, it was all broken and the delivery company destroy my house. $2,000 dollars worth a damage. Dealing with this company and the warranties are nightmare. Save yourself the headache and don't shop here. The sale person Andy is no help either. I have pictures, I wish I can add to show you. read more

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We had gone to Ashley after purchasing our sofa to remeasure the sofa we bought. While there the manager was condescending and overly dismissive of our concerns our sofa would not fit through our doors. She said you could remove parts of the sofa to fit it through the door. Later when I had called after it could not be delivered, the sales associate helping me said she "could not believe that I would be told that" and "clearly there aren't removable pieces" to our couch. I was told the general manager would call me back to remedy this situation and I was never called back. We had to hire an outside vendor for $300 to help us with the couch to avoid the hefty restocking fee. Even aside from the incredibly poor communication from the team the sofa came off the truck with a sizable hole and unraveling threads on every single cushion. This comes after over a month of waiting for the couch and over four points of communication prior to the couch ever coming. Highly disappointed and will never be going back to Ashley. read more

Ashley - Freehold - Holes in couch - Furniture Stores Near Me - Freehold, New Jersey

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Jeff G was super helpful and friendly while giving us space to shop without being overbearing. Would definitely recommend and will return for other furniture as needed. read more

Store motto... MAKE THE SALE, IGNORE THE CUSTOMER!!! I bought an ottoman and it was delivered damaged. No customer service. I've visited the store, made numerous calls and all I get are promises that it will be taken care of and no one calls back or comes to get the defective ottoman. Consumer be aware!!! See below: a tear and a staple on the outside! read more

Ashley - Freehold - See tear on the side in top photo and staple on the side in bottom photo. - Furniture Stores Near Me - Freehold, New Jersey

A couple of months back, my husband and I bought a sectional couch for our TV room and a couch and two chairs for our sunroom. The salesperson assured us the sectional couch was the most firm they had in the store and a best-seller. First, one of the sunroom chairs was not put together properly so they had to return to fix that. While that service was prompt, we discovered they forgot to put a screw in and the entire arm of the chair wobbles. On the other chair, the arm comes out of its fitting with a very light pull. Then, the couch cushions started sagging within 3 months and the fabric is permanently wrinkled up. Customer service told me the issues were not covered under the warranty (even though the warranty specifically states cushions ARE covered) and they sent me one new cushion as a "courtesy". At first they didn't want to do this, as they said they had already extended a "courtesy" by having someone come back to put the chair together the proper way. So - for Freehold store I'm giving a low score for having been misled by the salesperson. For corporate, the low score is for producing a poor quality product they don't really stand behind. I need more furniture for my new house and will not return to Ashley. read more

Jeff G was a very knowledgeable and helpful salesperson. Was able to find exactly what we were looking for. Highly recommend.

Make sure you don't purchase furniture from Ashley Furniture if you're planning to move during the manufacturers one year warranty. The warranty is completely voided if the original delivery address is different than your current address. Our one year warranty was cancelled because we moved within the first year of owning the $12K furniture that we purchased read more

so me and my wife always did business with them we bought a couch from them at it lasted about 5 years. Andy our sales rep was not pushy at all and was very nice so we ended up with a couch and a bed will be doing business with them again. read more

I recently purchased a mattress from Ashley Furniture, and I am extremely dissatisfied with both the product and their customer service. After only a short time of use, the mattress started leaning to one side, which clearly indicates poor quality. When I contacted Ashley Furniture to resolve the issue, they completely failed to honor their warranty. Despite multiple attempts to get assistance, I was met with long delays and unhelpful responses. When I finally spoke to a representative, they told me that my warranty claim wouldn't be honored, even though the mattress was defective. I was promised follow-up calls and updates, but they never came. Every time I tried to escalate the situation, I was either put on hold for long periods or given vague, dismissive answers. It's been weeks now, and my issue remains unresolved. Ashley Furniture's lack of support and their failure to stand behind their warranty has completely destroyed my trust in their company. I would strongly advise anyone considering purchasing from them to look elsewhere if you expect reliable customer service and products that are actually covered by a warranty.. Worst company I've ever dealt with if I could give them zero stars I would first they screwed us with our sofa, took a warranty money and didn't even help us out with replacing the defects now we getting screwed with our rest Mattress. This is pathetic and I would never deal with them again and I highly recommend nobody does as well. read more

Terrible Customer service! They never has a direct line to help and must email the service department to call you back. I purchased a table and chairs and within 7 months of purchase, the top middle lifted for no reason, they said it was my fault and did not cover or offer any repair. It took 3 weeks for a technician to come out to look at it. The technician said he could tell I didn't do anything but he wasn't able to repair it as it didn't have screws in that part. Customer service finally called me backend told me it was my fault and I spilled something on it and it wasn't a manufactured defeat, which is NOT true at all. We barely even ate on it and used place mats when we did. I will never purchase anything from there again! read more

Ashley - Freehold - side view. - Furniture Stores Near Me - Freehold, New Jersey

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I bought a dining room table here less than a year ago. They do not sell good qualities, solid wood anything here. The top of the table the wood is already splintering off, and I barely use it. Go to a furniture store that sells solid wood. read more

We purchased two couches and an oversized chair in January 2023. They delivered it in March. It lasted about a month. The one couch where we sit most frequently is already sunken because it was so poorly made. I also spent more money on the protection plan, but unfortunately, the protection plan does not cover this. It wasn't expensive furniture. I didn't expect it to last forever, but I did expect it to last for more than a few weeks! I do not recommend any Ashley Furniture! read more

Pinkey was very helpful and knowledgeable. I would recommend her in the Freehold location.

I had the pleasure of meeting one of the greatest individuals in the business! Shout out to The manager Nick for helping me complete my living room set up. Him and his staff are extremely profesional and brought nothing but excellence to the table!. Thank you once again for everything! read more

Ashley - Freehold - Rhino painting - Furniture Stores Near Me - Freehold, New Jersey

Andy was super helpful in getting me what I came in for at a great price. Easy and smooth purchase! Thanks

Just liar , never go and buy , very bad disrespectful customer service , no quality , very rude after ordering read more

Ashley - Freehold - Furniture Stores Near Me - Freehold, New Jersey

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The folks at the Ashley HomeStore in Freehold, NJ were all very pleasant and helpful. I got my delivery shortly thereafter as the couch that I picked out was in stock. Unfortunately, this is where the praise ends. Due to non-visual to inspection manufacturers defect right from delivery, I had to deal with the lack of customer service department and the horrific system they have in place to handle such a situation. (You call a call center, and they email the warehouse. I missed a call and then tried calling back and got the call center again. They say that the warehouse customer service does not have a phone. Interesting, they were able to call me!). Even though I had purchased the extended warranty, despite the fact that this would fall under the normal warranty, I was told by customer service that they would send the part to me as a courtesy! After taking pictures and explaining what the problem was, they sent me the wrong part, which I did not realize until the Furniture Doctor showed up and told me so. I was told by customer service, that they would not take back the wrong part. Ridiculous! I live in an apartment complex, and I cannot just dispose of this part. I then had to wait for the correct part to be ordered and delivered before I could get the Furniture Doctor scheduled and back out. I finally just got my couch repaired, which took 6 months to do. Totally unacceptable!! While I do like my couch, I would never purchase anything from this company again, unless they totally revamp the customer service process. Seeing other posts, I'm obviously not alone and can't believe that this company is still in business. Believe me, I have told family and friends about this experience, and they will never buy from Ashley Furniture either. What a shame! read more

Horrible. Do not buy from ANY Ashley Furniture. Still waiting on something I ordered back in November. It's a never ending cycle. In the bundle of things we bought two items were damaged and again still waiting on it to be fixed. Last year I bought a dresser and the same exact issue happened, but I wanted to give them another chance, such a regret. The man who helped me buy the items was very nice but told us our items would be in a lot sooner than they actually were. It's a huge scam at the end of the day. You buy warranty and are told if you don't use it you'll receive it back, but I promise you, you will be using the warranty from the second your item is delivered. Nasty customer service. Holly from this place is the only nice and caring person, the rest of them aren't helpful and again are nasty. I'm so unhappy with my experience here and I don't wish this on anyone. To the manager. The most recent incident I've been trying to fix with you guys since NOVEMBER!!! Please don't pretend to care because it's been too long to convince me otherwise. Horrible services in all departments. If I could I would just cancel the item completely but then you guys will gain more money from me. Whole thing is a joke at this point. read more

Update: The store manager contacted me and was apologetic for my experience. She graciously offered to remedy the situation. I appreciate the follow up, and that they took the opportunity make things right. read more

I've been trying to call them and no one has answered the phone-it's been ringing for over 10 minutes. They're open. I'm going to have to take myself there-pregnant, during a pandemic, to get my questions answered because they will not pick up the phone. I should have known I was going to have issues when we ordered furniture in July of 2019 and it didn't show up until end of December 2019. read more

Ashley - Freehold - Chair leg arrived broken. I realized after the crew left. They wouldn't help me and protection plan wouldn't cover it. - Furniture Stores Near Me - Freehold, New Jersey

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Vultures , parasites, leeches , take your pick of a comparison . As soon as you walk in the door they look at you like prey getting ready to attack. They are relentless at this place. They will not leave you alone. I asked the old lady politely twice to stop following me . I was much more abrupt the third time after she clearly did not comprehend what I said the first two times. Despite this she continued to breathe down my neck and felt the need to interject and offer her opinion which was not only useless and irrelevant, but I didn't ask for it. I got fed up and left. Why can you not just walk into this store and browse without being harassed. read more

I went to the Freehold Location today. My boyfriend and I were greeted by Amanda, who was very friendly and understanding. She asked us what we were interested in and gave us space to browse. She was not a "vulture/ stalking associate you see at most stores. Her insight opinion and humor made us feel very welcomed. After several back and forth on sofa and her suggestions we found the perfect sofa. The staff at the freehold store was friendly, helpful, and welcoming. Not pushy or trying to make a sale. I 100% will be back and recommend. read more

Pinky was very courteous and knowledgeable. She made sure we were satisfied with our purchase. And went the extra mile to make sure I received my furniture was delivered on time . Thank you so much . read more

I placed an order for a couch, I was given a delivery date of July 15 and was called the day before and told it was cancelled and the next available date would be Aug 5. I then called the store where the manager was not even aware that the order was cancelled. This has been a headache since day 1 even getting a simple COI for my building was like pulling teeth. This is such a terrible experience. This company should be ashamed of themselves and how they conduct business. read more

I made a purchase of a bedroom set in the store. The store experience was fine. However, the delivery and subsequent customer service experience was tterrible. I will not shop there again. They no showed for 2 different dates and then showed on a 3rd date without notice. It is VERY difficult to ge to touch with customer service and to get a manager on the phone. I would give negative * if I could. read more

Absolutely worst company ever, from their sales team, to delivery, to customer service to district managers, they lie, there rude, and lazy and do not want in any way to work with a customer, and we spent around 3k with them. Haby in Freehold, NJ is the worst "district" manager ever, completely rude, and did not feel it was worth his time to call us to discuss the matter after we were told he would, and when i asked why we did not get a call from his, as a customer service agent, he said "why would i call when there are people to do that for me" the person who called was just as bad as what we complained about in person the night before to a sales guy at the store. If it wasn't for a couch being needed, after weeks of waiting already, we would have asked for a full refund and went around the corner to Raymour Flannigan... Never buy from this chain, they are horrible!!!!!! read more

My boyfriend and I were shopping for livingroom furniture and had a wonderful experience at the Freehold store. Jeff and Debbie were great. We found what we wanted, but the color we wanted was not on the showroom floor. We decided to visit another Ashley to see if they had it, and they did. Even though the store that had the correct color was much closer to our home, we went all the way back to the Freehold store and purchased it from Jeff, because of the great experience we had with him and Debbie. Thanks for the great experience read more

I had an awful experience with Ashley Furniture Freehold and would give this establishment 0 stars if I could. I ordered my couch on December 26th for a January 15th delivery, and didn't receive my couch for another 6 weeks after that date. The delivery of my couch was pushed out 4 times and I had to live in a couchless apartment. I had countless calls with the customer service department, who has no clue what is actually going on in the store and had very few answers. I had to physically go to the store 4 times to make a stink about getting compensated for this delay and finally land on a day for my couch to get delivered. Please save yourself the time and energy- go elsewhere!!! read more

I would give a -10 star rating if I could. Great service in store but after waiting 10+ weeks for delivery (was told it would be no more than 8 weeks) my furniture was delivered at 11:20 PM on a Thursday night!! Was originally happy with my purchase until a couple of months after I got it. There is interior damage to the frame of my reclining couch along with a very rough board in the frame that has caused a puncture to the fabric on the back, along with stitching coming undone on cushion. Been going back and fourth with customer service for about 2 months now. End result...I have to pay a non refundable $150 to a tech to come out and evaluate the damage and repair!! What a scam!! I paid $1,000 for a defective and damaged sofa and now I get to pay an additional $150 to fix the issues!! Horrible company with dumpster diving quality furniture!! read more

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Awfully made furniture and not inexpensive to say the least. I bought a couch and had 3 service calls for squeaky sounds, out of shape cushions in less than 4 months of my purchase. Don't waste your hard earned money like I did. read more

The entire staff were complying with the current situation we're going through with the covid by wearing masks. The showroom was bright and inviting allowing for plenty of room to look at their furniture. The salesman, Masood was friendly, helpful and not too pushy allowing us time to make a good decision. I would recommend them anyone looking for good up to date furniture read more

Purchased $2,700.00 in living room furniture, salesman was Batty. We were told we would have our furniture in a couple of weeks and here we are a month later and no furniture to make a long story short is that tables are out of stock and will take months to get. Very unprofessional read more