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    Ashley - Freehold

    2.0 (126 reviews)
    Open 10:00 am - 9:00 pm

    Ashley - Freehold Photos

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    Reviews With Photos

    Robert W.

    I would never shop at this store again. I bought a bedroom set from Andy and when they delivered it, it was all broken and the delivery company destroy my house. $2,000 dollars worth a damage. Dealing with this company and the warranties are nightmare. Save yourself the headache and don't shop here. The sale person Andy is no help either. I have pictures, I wish I can add to show you.

    Holes in couch

    We had gone to Ashley after purchasing our sofa to remeasure the sofa we bought. While there the manager was condescending and overly dismissive of our concerns our sofa would not fit through our doors. She said you could remove parts of the sofa to fit it through the door. Later when I had called after it could not be delivered, the sales associate helping me said she "could not believe that I would be told that" and "clearly there aren't removable pieces" to our couch. I was told the general manager would call me back to remedy this situation and I was never called back. We had to hire an outside vendor for $300 to help us with the couch to avoid the hefty restocking fee. Even aside from the incredibly poor communication from the team the sofa came off the truck with a sizable hole and unraveling threads on every single cushion. This comes after over a month of waiting for the couch and over four points of communication prior to the couch ever coming. Highly disappointed and will never be going back to Ashley.

    See tear on the side in top photo and staple on the side in bottom photo.
    Leslie H.

    Store motto... MAKE THE SALE, IGNORE THE CUSTOMER!!! I bought an ottoman and it was delivered damaged. No customer service. I've visited the store, made numerous calls and all I get are promises that it will be taken care of and no one calls back or comes to get the defective ottoman. Consumer be aware!!! See below: a tear and a staple on the outside!

    side view.
    Michelle E.

    Terrible Customer service! They never has a direct line to help and must email the service department to call you back. I purchased a table and chairs and within 7 months of purchase, the top middle lifted for no reason, they said it was my fault and did not cover or offer any repair. It took 3 weeks for a technician to come out to look at it. The technician said he could tell I didn't do anything but he wasn't able to repair it as it didn't have screws in that part. Customer service finally called me backend told me it was my fault and I spilled something on it and it wasn't a manufactured defeat, which is NOT true at all. We barely even ate on it and used place mats when we did. I will never purchase anything from there again!

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    2 months ago

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    8 months ago

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    9 months ago

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    1 year ago

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    8 months ago

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    1 year ago

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    8 months ago

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    10 months ago

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    2 years ago

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    7 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    1 year ago

    Jeff G was a very knowledgeable and helpful salesperson. Was able to find exactly what we were looking for. Highly recommend.

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    10 months ago

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    1 year ago

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    2 years ago

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    3 years ago

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    1 year ago

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    3 years ago

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    2 years ago

    Pinkey was very helpful and knowledgeable. I would recommend her in the Freehold location.

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    Jessica O.

    Hi Andrea - thank you for your feedback! We greatly appreciate it.

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    4 years ago

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    Jessica O.

    Thank you for your review! We really appreciate it.

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    2 years ago

    Andy was super helpful in getting me what I came in for at a great price. Easy and smooth purchase! Thanks

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    4 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    Page 1 of 4

    Ask the Community - Ashley - Freehold

    Review Highlights - Ashley - Freehold

    Visited Ashely today, and bought a beautiful bedroom set (Mayflyn) and king size mattress and box spring from Jeff Goodman.

    Mentioned in 3 reviews

    Read more highlights

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    Review is on customer service not on the furniture. furniture is great and have many options to mix…read moreand match. Service in the freehold is lacking , manager and staff are unhelpful and act disinterested. Never once offer Options on different styles on pieces. Perhaps my wife and I are young and don't fit their demographic. We Left the store with a $18k bill under 20 mins . 4 weeks no word / phone call or email from freehold on delivery date or update. We decided to go to the Hackensack location ... excellent ! , would recommend 1000% over the freehold location! We went in to ask a question and ended up with tons of options and information that we made an additional purchase of 16k. And changed my original purchase with different fabric , color etc

    I was a 7 year customer with Arhaus. I as well as a lot of people have has an extremely hard time…read morethe last few months. I am not looking for sympathy but I was paying my bill religiously and forgot when the promotion was over to pay off the furniture. I called to explain and got the call person and her manager basically telling me nothing we can do and it doubled my bill? there attitude towards me almost made me feel like I was not worthy of there time. I will pay off the bill but will not return to that store nor give that store any recommendations ( as I have done many times ) ever again. Its a shame we knew everybody by name as they knew us. Some people i guess do not make mistakes Furious, glad store was not open that couldn't go there personally probably good thing ALL BE WELL

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    Arhaus - Fading after not even 3 years

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    Fading

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    As a lifelong antiquer this place is incredible. The sheer volume and diversity of stuff is mind…read moreboggling. If you've been searching for years for something super niche there's a solid chance you'll find it buried somewhere in here. That being said, this place is set up in a way where it feels like it's not meant for your average antique store browser like myself. This place is designed for house flippers, serious interior designers, and restoration specialists that are either looking for statement pieces or that one very hard to find and very obsolete part that's needed to get a decades old artifact working again. Their system (of having no prices listed) I fully understand based on the magnitude of objects in this warehouse. However, waiting roughly 30 minutes to an hour to get a price on something actively discourages potential sales. Also, as a serious antique bottle collector - I was slightly annoyed that I was not able to view their whole collection since it was blocked off by dozens of snack trays. If you come - treat this place as a destination because it really is!! And be prepared to wait a bit until you figure out what the damage is going to be.

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    We are thrilled with our experience furniture shopping at Palisades Furniture! Mike and his team…read morewere knowledgeable, experienced, and so helpful when it came to choosing the perfect couch for our new home, and couch/loveseat for my elderly mom. She is often indecisive and uncertain-especially with change. Mike was patient and thorough and kept in good communication about delivery dates/times. He gave us time and space to try out every option in the store-explaining what tends To work best for your personal needs. We absolutely LOVE our family room couch and get compliments from everyone who sits on it. Highly recommend.

    I cannot say enough about this company!!!!! A friend introduced me to this furniture store. It will…read morebe my go to store from here on in... The customer service is outstanding! Warm, Friendly, Knowledgeable, helpful. I had no idea where to start! Mike & Jeanette guided me through. They are truly amazing! Too color selections of wood for a dining room table & chairs. To fabrics and colors for a couch, carpet selections, right down to the most intricate details! Patient and helpful. Just a wonderful staff and great furniture. The Pricing is very reasonable and the quality of the furniture is exceptional. The Customer Service Priceless!!

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    Ashley - Freehold - furniture - Updated May 2026

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