We had an excellent experience buying a Wesley Allen King bed and mattress. Although I knew what I…read morewanted there was every opportunity given to purchase a less expensive bed and frame. Extremely knowledgeable about mattresses and very patient. No gimmicks. Installation was also well done and on schedule. May occasionally close early so call first. There is some parking right in front of the store.

Excellent customer service. Tom (the owner) will go beyond the call of duty to make sure you get…read moretaken care of and are completely satisfied. I live in Los Angeles and my mother is in an assisted living facility in NJ during the Coronavirus Pandemic. She needed a new bed but wouldn't be able to go to the Red Bank Sleep Shoppe to try one out. Plus, I had to execute this transaction from over 3,000 miles away. At the same time, I had to have her Medicare bed picked up on the same day as the delivery of the new bed. I looked around and spoke with other mattress stores but I got the best feel from Tom when we spoke. I had to have the delivery done on a Tuesday and his team doesn't do deliveries that day. Due to the situation, Tom said he would make the delivery himself since it was a smaller bed (twin). He made the delivery with his own car. He was right on time and set the bed up. My mother complained that the bed was too tall for her so I spoke with Tom and he was able to delivery a smaller box spring, the very next day. She loves her new bed. Overall, it was a pleasure buying a bed from the Red Bank Sleep Shoppe. Tom knew his business, was very personable and delivered on everything he promised. I could trust him and that was extremely important when it comes to my mother.

I bought the Platinum 4" and I love it!!! I was in serious…read moreneed of a new mattress for my couch. I googled all I was able to find about a replacement sofa bed sleeper mattress and then "Replacement Mattress" caught my eye. Btw - very valuable information. After I took the time to read all the information about different types, and what was good and what was not, suddenly all the questions I had were answered. Then when I read the "reviews and testimonials" I knew I was prepared to spend the money. My advice is spend the money it's worth every penny. Thank you!!

Had the best sales experience of my life buying a mattress from Hany at the Mattress Firm store in…read moreMiddletown, NJ. We were extremely hesitant and concerned when it came to buying a mattress until we met Hany. He answered all of our questions honestly and educated us on the different types of mattresses and frames. He gave us time to consider different options and encouraged us to shop around, noting that we would not find better prices anywhere else. We visited Value City Furniture and Ashley Furniture. We also visited another Mattress Firm Store. None of the prices or customer service came close to that of Hany at Middletown. Hany ultimately gave us the best price, and trust me, we did a lot of comparison shopping. Hany is a true professional who loves what he does. He is polite, caring and not pushy when it comes to making a sale. There was a slight issue with the delivery of our frame (the problem was because of the delivery company not Mattress Firm) and Hany took full control and made it right without any added stress for us. If you are in the market for a mattress, go to Mattress Firm in Middletown and ask for Hany. You won't be disappointed.

Our sales person Tony was great directing us to a very good mattress at a very good price. We were…read morehaving the mattress delivered to an assisted living facility and when they arrived to deliver it the delivery personnel would not prove that they were Covid vaccinated nor would they agree to being tested on site so the mattress was left at the front door and the facility staff did the setup which we paid Walts 35.00 to do.

Should be called Walt's Squeak Shop. These mass are made so light in the support department. This…read morebed spends more time squeaking for than anything else.

I love my purple mattress! After having a horrible experience at another mattress store I decided…read moreto go to purple after it being recommended by a handful of people. I walked into the store and right away the assistant manager Sam greeted me. She was so friendly and knowledgeable. I felt like I was talking to a friend. I am extremely satisfied with my purchase and my experience at this store! Thank you so much Sam you are the BEST!!!!!!! Thanks again! (Also go get a purple mattress they are amazing!!!!!)

Wife and I went to the showroom with no intention of buying a mattress but just wanted to try out…read morethe different styles. We were greeted by Dylan and he was amazing! He was very friendly and helpful, as with the other staff in the store. After trying several different mattresses and having such a great and friendly experience with Dylan, we decided to just buy the mattress and bedframe then and there. We love our new bed set up. We tried a lot of different places like mattress firm but were really turned off by the sales people. But at Purple, the experience was very pleasant and easy. Thank you!

Just bought my second bed from Sleepy's. Bed's have to be…read more"thee" most difficult item to comparison shop. Manufacturers purposely name beds with the exact same specifications (other than maybe the decorative fabricused on the outside) different for each retailers. Meaning you can't go to Macy's, or JC Penny's or Sleepy's or any other bed shop with one specific make/model and compare the prices in each store. None of them will have it!! It sucks, and should be outlawed. That said, I can't tell you "what a great deal I got" compared to the other mattress stores I went to! What I can tell you is this: "To be forewarned is to be forearmed". Be ready, willing and able to negotiate the price of everything! That includes the base price of the mattress, the box spring, delivery, removal of your old bed, and any mattress cover or pillows you may be talked into. A word on mattress covers... Regardless of the term (# of years) of your warranty, if you get any stains on it, the warranty is void!!! So get a mattress cover that will prevent the mattress from being stained. Sleepy's will try to sell you their "Dri-tec" mattress cover. At about $140 retail, depending on the size of the mattress, it's pretty pricey compared to what you can buy at a store like Bed, Bath & Beyond. If you buy their "Dri-tec" cover, Dri-tec will "supposedly" pay for a new mattress, if needed, even if it stains through. So take that for what it's worth. Now... a word on pillows: They want you to buy their special "the way you sleep" (or somethig like that) pillow. You buy the pillow for the way you sleep (whether you sleep on your back, front or side). Do yourself a favor... Don't waste your money!!!!!!! I'm a big guy. 6'-2", 300lbs with wide shoulders. I sleep on my side. So I bought the "Side Sleeper" version. Now any chiropractor will tell you, a man my size, who sleeps on hs side, needs a pillow which doesn't allow the head to drop too low before it is supported by the pillow. The neck/back need to "remain in alignment", as it were. This pillow was so high that my head was being pushed up thereby straining my neck. I lasted 30 minutes then grabbed my old pillow out of the closet. The killer? I took the pillow out of the original wrapping... can't return it. There's almost $80 bucks down the drain! Lesson learned: if you want to "try" it at home, don't take it out of the wrapper. This way if you don't like it, you can return it. But make sure you cover the plastic wrapping so you don't suffocate will ya?!! But I found a way to salvage some of my money. I opened a seam, took out about 20% of the poly fill, and sewed it shut. Feels great! Not bad, eh? All in all, they delivered when promised, and I would recommend them. ...just be prepared to negotiate.

We had an amazing experience purchasing a mattress and pillows from this store! Anthony C was so…read morehelpful. He listened to what we were looking for and provided us with multiple options and undivided attention. We will definitely be returning! Thanks for a great deal, Anthony!

Stopped in here today with my husband..!! Lovely place.. clean store, friendly, personable sales…read morestaff... we told them that we were "just doing research" today and they were SO nice about that!! "As you SHOULD" the smiling sales professional said...!! I wish we found something that we liked so we could buy it from here!!! BUT, we'll keep this store on our radar for the future..!!!

This review will be updated…read more As of right now, this review is about customer service or the lack thereof, specifically of the Manager of this location, Patti Estavanik. We came in on a Friday, shopping for a bed frame as we just purchased a new mattress. I honestly never heard of Bassett and was skeptical going in at first. Nancy Romano was the nice sales lady who helped us. She was kind and sweet, not pushy - not quite up to speed with the product that her own company sells, but I guess that's normal these days. We found a bed that we like and we got all the information in case we decided to buy it. They were also running a promotion that was going to end on Sunday, however, we didn't get the entirety of the promotion. On Saturday, we decide the bed with found on Bassett was the one for us and we called Nancy back so that she can get the credit after helping us. She sends us the contract via email, but we had a few questions since it's a contract that we are signing and we aren't the type of people to not read what our signature holds. Unfortunately, by the time we received it, they were already closed. We left a message and Ms. Estavanik returned our phone call. I had asked if she could elaborate a specific sentence that requires our signature and all she said that is correct. How is that elaborating? I didn't ask you if it was correct. I know very well that I can read correctly. I wanted elaboration so that I can be as clear as possible of what we are signing and you can only tell me that is correct? When I had to repeat my request, she started to sound annoyed but ended up being able to explain it. I didn't realize doing her job was rocket science and being unfriendly is now the norm in customer service. The real kicker to me is that when I asked about the return restocking fee of 50% as that seems super high. Be reminded that Bassett is not cheap and we have to wait almost 4-6 weeks to receive our bed, the last thing we want to do is wait for that long to just return it for shits and giggles. However, I need to understand everything before I sign something. I mean everything. While this bed frame can be customized, we didn't customize anything, we chose how the bed came, nothing special. I can understand a restocking fee, but 50% is steep. When I had asked not-to-so-friendly Ms. Estavanik, she told me it's because of the 'shipping and such', etc. But we are paying $149 shipping, so how is it suddenly 50% of the bed price? She was getting agitated, it was clear she didn't know how to explain it, most likely because she had no idea, so she told us this is Bassett not Wayfair. Wow. How did you become Manager again? First of all, get off your damn high horse. Just because you have a higher price tag does NOT mean you are better. Our mattress from Tempurdic cost a lot more than a frame (obviously) but not only do they back their product by providing free returns and their customer service was impeccable. So even a higher end store has a better policy than yours. But not once did they talk crap about someone else. Just because Bassett is not Wayfair is STILL not an explanation of why their is a 50% restocking charge. And who are you to down talk Wayfair? I told her that comment was rude and unnecessary and instead of letting me finish, she talked over me because she probably realized how big of a stick she has up in her ass. I, personally, have never purchased anything from Wayfair, not because it has a lower price tag, but because I can't physically see it. I don't like buying stuff online that I can't see first - that is just me. But what is wrong with someone buying from Wayfair? What if that is what they like and what if that is all they can afford? Who are you to be such a snobby woman? If we didn't have a mattress coming, I would have totally canceled the order and gone to a different location. I know that may be petty, but she is a horrible woman to be so unkind to other people. Bassett - you disappoint me. Let's hope the bed frame will actually work out.

Superior customer service! Thank you Abdul for such a wonderful shopping experience! From the…read moremoment we walked in thru the doors, Abdul, the manager, approached us in a very friendly manner. He asked the right questions and showed us what some of our options were within our budget. He was honest and showed a lot of integrity in what he did. We are so looking forward to enjoying our comfortable adjustable bed. Definitely recommend this store for your mattress needs!

This business, in particular Jeffrey, is actively attempting to scam my family. We purchased a…read moremattress that was too large, and exchanged it for one that fit. Now Mattress Firm and Jeffrey are attempting to still charge us for the larger mattress that we returned and they took back. And all of this comes after they completely bungled the delivery of both mattresses. I can NOT recommend this place by any means, they are actively trying to rip people off.

Great store offering a terrific product. Not cheap, but top quality rarely is. I'd offer it's…read morewell priced for what you get.

This was an amazing experience from start to finish. The…read moreselection, service and professionalism of the entire Boll and Branch team was excellent. Each member of the team takes a personal interest in your vision. They never rush you , and they afford you the time you need to make the right decision. I would highly recommend them!!