To start, they've gone AI so the telephone is mind blowingly bad. Especially the Welsh. They do have a token Welsh speaker but he refuses to use the language.
Receptionist, absolutely fantastic if you get one of the 3 good ones, if you happen to not get one of the good ones, good luck.
Doctors, the doctors are amazing if you get one of the 2 good ones (usually a locum), if you don't get one of the good ones, then good luck. If your a woman, then don't see the female doctors, as they will tell you that being a woman you should learn to sucks up pain, you deserve to be in pain, you should stop moaning, stop wasting time, women deserve pain, get a grip, lose weight... If you see a male doctor, then you'll probably be dismissed as hysterical or a time waster or my favourite, nope I don't believe you so I'm going to ignore everything you've told me. I don't think that last one is just the male doctors in ashgrove, cos I've experienced it in the hospital also. You will find it near impossible to see the same doctor twice!
Nurses, pretty good, they seem to have got the nurses right! Hence the 2 stars (:
I been in ashgrove since i was about 9 when we moved to pontypridd, I tried leaving to go to another surgery but got totally overwhelmed by the paperwork needed to transfer, cos with modern technology you'd think it'd be a bit simpler than half a tree worth of paper and the old fashioned way of filling in a form for another person to put it on the system, and when you need it done for 4 people, then overwhelmed.
I would not recommend ashgrove to anyone new to the area read more