Brought my 16 yr old rescue dog Chip to see Dr. Jennifer Holman. I knew this was going to be our last visit . He was hurting and miserable. She was so kind and gentle as I held him through his journey. I was given privacy to say goodbye . I am very grateful for Dr. Jennifer . I will never own another pet but I highly recommend this loving office . Pat Smythe read more

I have been using Ashcake Animal Clinic for over 20 years. Dr. Linda and Dr. Steve are absolutely the most caring vets I have ever had the pleasure to meet. Their staff are not only staff but friends. You feel like family when you have to take your pet to their office. I will never take my pets to anyone else as long as they are open. Thanks so much for taking care of my Portuguese Water Dogs, all four of them, with love and kindness. read more

Dr. Linda is very thorough and explains everything ensuring the pet owner understands. She is very compassionate and has a lot of empathy for the owners and the animals. The wait can be long at times but I know she is giving other people the time they need like she did with my mother and now with me. The supporting staff is just as awesome as she is. They are very compassionate, organized, and keep the office going in top notch fashion. From the ladies at the front desk to the technicians. You can tell the staff enjoys their job. They have been there a long time. Everyone gets to know you and your pet and this is helpful Thank you to everyone at Ashcake animal clinic. You make my pets life and my life much happier. read more

Previously we had taken our 2 dogs to Ashcake and were very pleased with the care they received from Dr. Steve and Dr. Linda and the staff there. When we moved to the Short Pump area 4 years ago, we changed vets because of the distance we had to drive. Well, when our older Sheltie kept getting sick, we took her back to Ashcake and now she's doing very well. They are both very caring veterinarians. read more

I don't recommend these people. If you have ever had to take a cat to the vet you know how stressful that is for the cat. Our appointment was for 10 am, and I was there 10 minutes early. Waiting in the car with the cat crying, I called at 10:03 and asked how much longer the time wait would be. The receptionist wasn't kind at all, reminded me twice that my appointment time was for 10 am. That wasn't my question; I asked her again, do you have any idea how much longer it will be? Same snarky reply. Left and won't go back. read more

The staff very friendly and very caring and took excellent care of my baby girl. She is a seven month old cat. They spayed and micro chipped her and have called a couple of times to make sure she is doing well. I would highly recommend Ashcake Animal Clinic to anyone and everyone. read more

A fantastic place to take your beloved pets for wellness checkups and treatment. I moved all of my pet care here from Mechanicsville Animal Hospital, I don't care if I have to drive a little bit further because these guys are great!!!! read more

I learned of this place from my bosses as they take their pets here. It's about 30 minutes from the Richmond area, so it's a ways out but it's definitely worth it. The owners are husband and wife. You can tell the husband/doctor loves animals in his personality and the way he takes care of your pets. He told us what we shots we needed to get our dog based on our lifestyle and not every shot so they can "get money". I'm really grateful for that. I've also heard of vets charging a "visit fee" in addition to the care/shots, but they don't do that here. All in all, I highly recommend this place as they've really surprised me with how cheap their services are for good quality service. Our puppy's shots are $40 for multiple shots in one! read more

All in all, I was not happy that 1) the services I requested were not all scheduled 2) they expected a three year exam schedule vs an annual exam 3) I was told our cat 'seems' to have a condition and given no information for an actual diagnosis, treatment or at home care 4) They were late getting to us. 5) I was asked to hold down our cat while he was given a shot. 6) They did not call with the test results as they said they would 7) Most importantly.. I did not leave feeling confident about the health of our cat, especially his dental health. IMHO, we will be consulting another Veterinarian to discuss our cat's dental health ASAP. We want to do our best to provide for the health of our cat. He is part of our family. read more

First time here and I love this place!! We've decided to move our other two dogs to this Veterinarian. Love her!! Everyone is so nice and friendly!! We were pleasantly surprised with a pet ID card we received in the mail following our wellness visit!! Love this idea!! read more

I've taken my cat Mavis here twice, once for a checkup and then again to remove an tooth when the gums had become infected. I really like this place a lot. My interaction with the vet was great. She was very friendly, very gentle when handling and inspecting Mavis, answered my questions and made me feel very reassured that my cat was being well taken care of. The staff here is great too. They are very friendly, helpful and you can just tell they love animals. The couple of times i've called they either provided answers on the spot or called me back within an hour with information from the vet. They are also open until 6:30 PM during the week so you can squeeze in an appointment after normal working hours if need be. They also have an online portal where you can set up reminders, send questions to the vet, etc. read more

We moved to this area 5 and a half years ago and have taken both our cats and dogs to Ashcake Animal Clinic from the start. They are a very friendly office and greet me and my pets by name when we come in.They offer great care at a reasonable price and are SO compassionate! We had to put our 12 year old lab to sleep when his back legs became too painful for him to walk or even lay down comfortably. They were super sweet to us and even sent us a sympathy card! Prior to that, they used every tool at their disposal to prolong his life and make him comfortable - even laser therapy! I highly recommend this vet if you are searching for one! read more

Words are totally inadequate to express the gratitude and respect we have for the Doctors and staff at Ashcake Animal Clinic who saved our pet's life. We had a previous great relationship that had spanned many years and two pets. But late last year our cat, who is diabetic, experienced a seizure. She continued to seize after I found her and became unresponsive. I brought Mishka into Ashcake Animal Clinic where Theresa, who met me coming in, simultaneously placed us in an exam room and located Dr. Linda Olberding. Dr. Linda wasn't supposed to be there, but had spent more time than anticipated with another patient. Happenstance was good to us that day - with Lori getting a difficult IV stick on an unresponsive patient and Dr. O working her magic. So many people had a hand in Mishka's survival and recovery. To each and every one of the awesome, dedicated and professional staff that played a hand in that little miracle, THANK YOU! We were very pleased with our relationship with these fine folks beforehand, but this incident forever cemented the bond between Mishka, us and the awesome folks at Ashcake Animal Clinic. Mishka is doing better now. Thank you seems so inadequate, but, until they invent better words to express our gratitude for Mishka's life, these words will have to serve for the present. You guys rock! read more

I have been using this office for over 14 years, through 4 dogs and 2 cats. The staff is so nice and accommodating. The doctors are amazing-especially Dr. Linda. She is especially kind and compassionate when interacting with her "patients", and the patients "parents". The team truly seems to genuinely love their animals, and it shows in their ability to be so supportive and friendly to everyone. We recently had to put our son's dog to sleep. It was such an emotional experience, but the entire staff was wonderful. They were so empathetic, even sending a condolence note after the procedure. We were really touched. Thank you for all you have done for our family. It is nice to know you care about us! read more

Love this place! We've taken our dogs and cats here for 20 years!! They are very helpful and compassionate!!

My 13 year old dog was very sick and I called at 5:30pm concerned and they said to bring him up immediately and the employees stayed until after 7pm to work to get his temperature to a safe level. I brought him in the next day for a follow up, and they did the exam in the back of my SUV while he laid comfortably on his dog bed. The vet tech, Lori, was so compassionate and genuinely happy to see him. Dr. Steve was awesome and I felt we got great care and our sweet dog is feeling better. read more

I have used Ashcake Animal Clinic since they opened many years ago. Not only are Dr. Linda and Dr. Steve Olberding outstanding veterinarians but they are caring and compassionate as well. They are great on routine checkups but even more impressive is how they respond when your pet is in a crisis. The Olberdings along with their staff members are the best and I can't thank them enough for the care they have given my pets. read more

We brought our 14 year old cat in today due to an eye irritation. This was our first visit to Ashcake Animal Clinic, as we have recently moved to the area. Our cat is normally a nervous wreck at the vet...but not this time! She was calm and there were no incidents of her getting upset. The veterinarian was gentle and spoke softly to her, and she never moved. We not only got an explanation for her eye condition, we also got detailed answers for some other concerns we have had. We are so pleased that we switched to Ashcake Animal Clinic and will definitely recommend them to anyone in need of vet services. We will be back! read more

The veterinarians are great. Super nice, caring, and are good at their job. However, the vet techs are not as great. My dog has horrible anxiety and acts out when new people try to do things to her; however, she never acts maliciously(ex: biting, scratching, etc.). My dog only reacts by simply moving away from the problem or in situations like this she will resist to being pulled away from her family. One vet tech in particular was very rude in the way she handled my dog. She pulled extremely hard on her leash which resulted in the collar (one designed to get tighter as it starts to slip) almost slipping off her head. As she dragged the dog back into the room my dog made choking noises which she never makes. In the back room my dog was crying extremely loud, and instead of them coming out and asking what we think they should do, they yelled at her. Then we hear them saying "These people obviously don't know how to care for this dog" and "She needs to be tranquillized(...couldn't hear the rest of this phrase...)" and so on. Then the rude vet tech comes out while dragging our dog and informs us that our dog pooped/peed on herself out of fear. My dog has never done that before in her life and was clearly showing signs she was terrified of this woman and ready to run back to us. Then the vet tech sits down and tells us that we need to do serious training to get her "problem fixed" or need to start giving her tranquilizers or other sedative drugs. We informed her that we have put our dog through multiple training courses and her only issue is that she is a shy, skiddish dog who only trusts me and my close family. She put off a very judge mental persona and claimed we need to "fix her issues" now before she hurts somebody else. Like I said, my dog has never bit, scratched, or done anything towards anyone with malicious intent. My dog could smell this lady's attitude which made this whole situation so much worse. Maybe if my dog was presented with a kind, caring tech the situation would have been a little better. Also it's unfortunate that I have to give this whole establishment 1 star because of our experience with a vet tech, but I could not let this go unreported. read more