was genuinely looking forward to my IV drip appointment at Restore Wellness. Unfortunately, when I…read morearrived, I was told they were experiencing an internet outage and couldn't perform any services. What made it worse was hearing from the staff that this has happened before, and there's no backup plan in place. For a wellness center that promotes consistency and care, it's disappointing that something so simple as an internet issue can shut down the entire operation. My time was completely wasted, and I left without receiving any of the services I scheduled and planned for. I hope management takes this feedback seriously and implements a system that allows clients to still be served when issues like this occur. I wanted this to be my go-to wellness spot, but this experience makes me hesitant to return.

Starting charging CC for a mbrshp I never agreed to months after I had finished the package I…read morepurchased. Services are great; customer service and charging credit cards without authorization, not so much! Don't give CC info and make sure they aren't going to charge you without your consent!

I DO NOT recommend CryoCare to anyone. We bought several sessions for both of my sons to use DURING…read moretheir senior football season. For most of the season they were having problems with the tanks and they were unable to use their sessions. They have a total of 31 unused sessions and I requested a refund and they refused. They told me to gift the sessions to someone else. WTF? I bought them specifically for my sons to use DURING FOOTBALL! Not to mention I also referred many teammates to the facility and at least 6 of them went and spent money there. They said I should have asked for a refund earlier. Why is there a time limit? I paid the money and DID NOT use the services. It was not available when I needed it and I should be given a refund. BAD CUSTOMER SERVICE!

From the owner: Located in Strongsville Ohio, CryoCare Health and Recovery…read moreis committed to providing the latest developments in cryogenics to help our clients exceed their goals in health, peak athletic performance and beauty. Accelerate the healing process and reduce the body's recovery time with whole body cyrotherapy at CryoCare. The hyper-cooling treatment improves skin tone, reduces signs of aging, manages pain, lowers inflammation and improves athletic performance.

"We always focus so much on our relationship with others, when really, we need to BEGIN taking care…read moreof the relationship we have with ourselves. You can't give love if you don't have any for yourself. Everything starts with the relationship you have with yourself." -- Cassey Ho, Youtuber and Pilates instructor. I first found out about Reset Lounge through a complimentary massage thanks to Yelp Cleveland in February 2020. You can read my review from partnership with Yelp here -- https://www.yelp.co.uk/biz/elite-week-yelp-recharges-with-reset-lounge-chagrin-falls?hrid=wEgT_PVaIRPwODfMWwGkyg&utm_source=ishare&utm_content=review I visited Reset Lounge a 2nd time on Wednesday, 5 February 2020. I definitely needed to de-stress on this day after getting into a minor car accident earlier that morning. INSIDE -- The space is very warm and inviting just similar to a Spa. When you enter, you will be greeted by a staff member at the front desk. There are numerous chairs to sit at in the lobby. There is also a water/tea station right at the front as you enter. In addition, you can remove your shoes and jacket at the front entrance. There is also a back entrance as well because the front outside gets congested from parked cars. SERVICES/TREATMENTS -- If you enjoy fitness, then a small gym is available for use before or after a wellness service. Private personal trainers train clients inside this gym so you can book a personal training session. For services, they offer CRYOTHERAPY, INFRARED SAUNAS, SALT THERAPY, NUCALM NEUROSCIENCE THERAPY, MASSAGE & COMPRESSION CHAIRS, WHOLE BODY VIBRATION (a small machine located in the gym), and more new services coming in 2020. Thanks to Yelp and being a Yelp Elite member, I got to try 2 services for free -- the massage chair and the salt cabin. I highly recommend the massage chair because it is zero gravity meaning the chair reclines back plus it really deeply massages the lower and mid-body. The salt cabin treatment felt okay to me because I was just bored inside plus it was really cold in there. However, there are benefits to salt therapy including helping with skin problems, inflammation, and removing mucous from the lungs. SAUNA -- Benefits include relaxation and detoxification. They have 2 sauna rooms. In my most recent visit, I paid for a sauna treatment which is $20 for non-members or 1 credit for members. Basically, 1 credit equals $20. Now $20 may be too expensive for some people but taking care of your body shouldn't come as a price; rather, a reward. Before entering the sauna, a staff member asked if I wanted electrolyte infused water so I gladly accepted a cup. It's important to hydrate before, during, and after entering a sauna to replenish water lost through sweat. I enjoyed the infrared sauna and the heat (135F) didn't bother me. Infact, I wished it was hotter....haha. Before I walked in, a staff member asked me what program I wanted and I believe I choose "detoxification". See my attached photos for a description of their sauna programs. Once inside, I sat then laid down while glancing through a book. There is a remote inside that allows you to adjust the light. The different coloured light settings are supposed to help the body in many ways. After getting out of the sauna, there is a mini-fridge that has a eucalyptus infused towel for cooling off. It felt nice to wrap the small towel around my neck and pat it on my chest. I highly recommend the sauna and massage chair. Visit Reset Lounge today located in quaint Chagrin Falls. Customer service is also wonderful here. Your body will enjoy a "reset" after you come here. **** - 12/200 total reviews in 2020 - 388 total overall Yelp reviews - Reviewed on 8 February 2020

Beautiful place to come and hit your own "reSet" button. Found this place originally from a Yelp…read moreElite event last year and have been back twice since! They make booking easy and fast - you can sign up for credits or simply just do a service one time. You can book your appointments over the phone or on their website, they even link the appointment to your calendar! Stepping into the ReSet Lounge is extremely relaxing and almost feels like you are at home! Was welcomed with tea and positive spirits. I booked the massage chair & nu calm this time around. The massage chair is amazing as it hits every single part of your body! You are able to relax with an eye mask, music and weighted blanket on you (all provided by the lounge). I then followed this service with nu calm and this is needed for EVERY single person in the world! Haha. The ability it has to shut my brain off and to relax and not think was truly amazing. Truly can't wait to spend more time at the ReSet lounge in the future

I absolutely absolutely love Core Cryo, the staff is so beyond friendly and welcoming. They go out…read moreof their way to make you feel comfortable and like family, the services offered are absolutely amazing! I had emergency back surgery in 2017 and I often throw out my back. The float pod and cocoon sauna are more than just healing therapy. They are beyond therapeutic and heal not only my body but my soul. I would never go anywhere else for these therapies stop on in for the month of November they are offering so many awesome products and giveaways for booking a session with them. You definitely won't be disappointed, treat yourself and give your body some love!

Had the coolest experience here! Everything is clean, customer service is 10/10. They do a great…read morejob, would recommend to anyone to get cryo services.

I've been coming regularly here for a couple months now. The owner is so knowledgeable and…read morefriendly! The facility is clean. The equipment is high end, it isn't cheap. I initially started going for red light therapy and cryotherapy for an injury but keep coming back for all the other benefits. Overall my health feels better after starting to go here. Immunity is better, overall inflammation is down. I highly recommend coming here, you won't be disappointed.

I highly recommend it. The owner is very kind and knowledgeable. The place is beautiful with brand…read morenew high end equipment and the cost is very reasonable. They offer some procedures which you can't find in any other places in Cleveland area

Anthony and all of the staff except Maria, are good people. Maria handles billing and she never…read morereturns calls. She's never in the office whenever I called. When I finally got hold of her, she snapped at me for no reason at all. She claimed I had an attitude right from the start. I will never go back there again, just bc of her. I do not recommend this place, you're not sure about how your bill will be paid.

I love this team! I've been to the office for two different issues and have had ongoing success…read morewith both. This group is always welcoming, in good spirits and work great together. The staff is all fun and outgoing, while being very professional. Even Julia piches in getting you started with heat, while the others finish up client messages. They take such good care of you here, I will be back!

Every day part of the experience and iCRYO feels like self pampering and luxury. Aside from all of…read morethe physical benefits, I'm getting so much from this mentally! I feel relaxed, upbeat, and just happy. In addition, the staff is extremely friendly and the facility is immaculate. Joining iCRYO was such a great decision for me!