Great branch, the staff are always willing to help and do their best to ensure there are no long…read morequeuing times. The branch is open and airy with a very informal approachable feel. There is an ATM on the outside wall and deposit machines in the foyer as well as the usual tellers and private offices inside. You can grab a coffee from the machine or go across the courtyard and grab a treat from St Helier's Bay Bistro.

This BNZ is my local, it is a smaller one but always clean and the staff friendly and cheerful, not…read moreto mention competent! There is a great water cooler inside that is always clean and tidy, a computer where you can log into your accounts and a kids area with a couple of stools, a screen for entertainment and a few toys. The ATM is located outside and again always tidy, I've never seen the receipts receptacle overflowing. There are a couple of parking signs out there to tie up your dog and a seat to sit on. The managers come and go but the tellers seem to stay much longer. I'm pretty sure ever changing managers are a ploy on the big banks side to make sure no relationships with long term customers are developed that might end in people bending lending criteria rules for instance. As far as banks go, I know the staff do their utmost to reduce waiting times here and really take pride in their work. The other customers are usually also friendly and chatty.

''twas a couple of nights before Christmas and I was stressed out because my mother had sent my…read moreChristmas presents up by courier but due to the inner city problem of apartment living I couldn't just get my packages delivered straight to my house, oh no that would just be too simple! The kind people at the post shop here really helped me out, by suggesting an easier option of having it delivered to the post shop itself and I would collect it from there. The post shop not being far from my place, I was happy. The lady I talked too once I got there was so helpful, and found my parcels quick smart. She offered me a smile and a seasonal candy cane and I was on my way.

I have convinced my friends to switch banks purely because of the service and the simple handiness…read moreof having a post office at your bank. It's genius. In every one I have been to the staff are always so polite and nice and weirdly calm. Even during the chaotic christmas time when theres lines for miles. I am terrible at posting and postage and postal whatever. They always know what to do. And even more the other day I was so surprised when I went in to do a posting of something picked the packaging ripped it open put my stuff in it took it to the counter and then expected a simple transaction. And the lovely lady actually said to me oh no dear you can actually get a much cheaper option - and went on to show me how to work their products to the best of my value. Who does that! What company wants me to spend less on their products. It was so refreshing to get such lovely service. My local in Titirangi is especially awesome. A lovely older lady and a husband and wife team running it. It is the smallest little spot ever but still brilliant.

I found this company through facebook. I'd been declined at a car dealers for finance in Manukau…read moreand needed a car for work. I don't have a great credit history so I thought I would get declined again but I got a message asking for my bank statements and licence and got approved the next day. Really friendly and helpful guy on the phone too. Got my car sorted, the guy even got me a few hundred of the price when he called the dealer.

Feeling right at home at ANZ! We've recently moved our…read morebanking to ANZ and what a smooth thanks to their personal service at the central New Lynn branch of ANZ. Our business banking manager, Nicola, and her assistant, Pratika, answered all of our questions, made sure we had all of the correct things in place and when we did discover there was a small issue that needed fixing on one of our accounts they immediately rectified the matter, following up emails with phone calls to make sure things are right. The New Lynn main Great North Road branch is currently a bit cluttered due to street upgrades which thankfully should be done soon, but that has no reflection on the interiors which are, as you'd expect from one of our biggest banks, very modern and professional.

I have been banking with ANZ since I came to New Zealand four years ago and I must say I can't…read morecomplain. Even when we opened the account, the woman we dealt with was great, explaining everything and not pushy in any way. We actually left that day with 2 eftpos cards and this made those first few weeks in Auckland much more convenient. In England, they send them out in the post, then they send the pin out separately and it's all very inconvenient. I had to change some cheques in sterling from the Inland Revenue in the UK and ANZ processed them without any hassles. Mind you, I did have to wait about 15 minutes and the people behind me in the queue were grumbling. Still when the assitant swivelled round the screen to show me how much Kiwi dollars I got for a cheque for GB600, I was a very happy man!