Westpac may not be the most efficient bank in the universe, but this particular branch is really,…read morereally onto it. I set up my eftpos account here and done several over-the-counter transactions since then. There's never been a long queue, the staff have always been friendly and even the security guard makes you feel welcome, pointing you to the right person to talk too with a huge smile on his face. It's so easy for people to make you feel really awkward or nervous in a bank, but I never feel that way here. It's also a great choice for students, because they have good incentives and very small fees. Aside from their annoying 'westie pac' representatives haunting the universities during O Week, these guys know how to please you on a daily basis. Only downside is the turn around time of money during the weekend - it's painfully slow. So get it in on Thursday night if you can!

This BNZ is my local, it is a smaller one but always clean and the staff friendly and cheerful, not…read moreto mention competent! There is a great water cooler inside that is always clean and tidy, a computer where you can log into your accounts and a kids area with a couple of stools, a screen for entertainment and a few toys. The ATM is located outside and again always tidy, I've never seen the receipts receptacle overflowing. There are a couple of parking signs out there to tie up your dog and a seat to sit on. The managers come and go but the tellers seem to stay much longer. I'm pretty sure ever changing managers are a ploy on the big banks side to make sure no relationships with long term customers are developed that might end in people bending lending criteria rules for instance. As far as banks go, I know the staff do their utmost to reduce waiting times here and really take pride in their work. The other customers are usually also friendly and chatty.

This branch is located in a small shopping center across from the Botony Bay town center. There are…read moretwo tellers, so avoid peak times such as lunch, or just before closing. The staff here are quick, friendly and efficient. I needed to activate my new bankcards (look out Auckland I'm becoming official!) and withdraw some cash. In less than 7 minutes I had flash colored bills and bank cards with pin numbers. I did not notice if there were ATM's outside or not, guess I'll just have to return and get more money to burn!

I had a wonderful experience visiting Westpac in Glenfield, situated in the Westfield Mall…read more The reason I was popping in to this branch concerned my little one and the fact that I wanted to start a bank account for him. Although he's not old enough to realise what money is yet, in the future he will thank me for giving him a head start in life. So my appointment to see a friendly staff member went very well, I was seated comfortably in the office, and filled out a few forms, provided some important documents, and everything was finalized within a few minutes. My little one, even received a free Westpac trust helicopter money bank. The professional help and manner at this branch is superb; and I was even helped with depositing my money straight away into my boys account via the machine, very innovative and time efficient! Thank you Westpac you remain the best bank in the world!

Located on Three Lamps, Ponsonby is the only Kiwibank & Post office on Ponsonby Road. They have 2…read morequeues: one for NZ Post and the other for bank transactions. They have a selection of greeting cards, prepaid gift cards and a couple of computers available for customers in the branch. The staff are efficient, however there are normally long wait times! This is my local so I usually tolerate the delays ha! It makes a difference though when they apologise and smile.

This particular branch of the PostShop / Kiwibank deserves a special mention for it's extra…read morefriendly staff. They always take extra time to ensure that you're completely satisfied with the service, rather than rushing your transaction through when there's a queue behind you or it's just before closing time. There are two separate queues, for the Post Office and for Kiwibank, which is great if you just want to deposit some money or make a withdrawal and you can bypass the people posting big parcels. It's conveniently located at the Three Lamps end of Ponsonby Road, with an ATM machine outside. There'll often be a busker located conveniently beside said ATM... so withdrawal with caution or you may be guilt-tripped into parting with your cash sooner than expected!

A combined post office and bank, great idea New Zealand! I appreciate this particular bank/post…read moreoffice not just because of its usefulness but also because of the great staff - these guys are very friendly, professional and patient. I have seen them handle the difficult customers trying to pick a fight really well. Several members of the team had to get involved once and they were all kind, but firm. They also really know their stuff! - I have gone in with various questions related to financial legalities, packaging quotes and various other things and each team member has been able to help me out. They is also a regular busker with his dog out the front, I like buskers...

I bet every other bank chain is gutted they can't have a post shop as well as a bank in the same…read moreplace. This is Kiwibank's biggest drawcard, in my honest opinion. Now, I'm not a Kiwibank customer, but I come to the post office a lot as I do a lot of mailing, and to register the car etc. The New Lynn branch of the Post Office is great. The staff are pleasant and always helpful when figuring out what packaging to get with what item and how to make it as cheap as possible. The only thing is it can get pretty busy because of its location, so I've found my self waiting in line for quite a while on more than one occasion, but I guess some people have lots of stuff they have sort out.

ASB St Heliers is staffed mostly by people from the local community, who are always friendly,…read morehelpful and remember your face when you return. Sometimes it is a decent wait in the line depending on the time of day, but I always feel this is worth it due to the high standard of service you receive and you never feel rushed; I always feel they are generally looking out for your best interests. When I got my first credit card, they set me up in a meeting and told me all of the features, benefits and pitfalls of owning a credit card, making me feel like they weren't just trying to get my interest money and were aware of my situation as a financially struggling student. This has been my family's bank for years and we're definitely not planning on leaving any time soon.

Gone is the black stallion and green branding of old, in with the new, blue ANZ at my local banking…read morebranch. Now that internet banking is the easy way to go I don't really pop into the bank on a regular basis however, what is great about the recent National Bank and ANZ Bank merger is that, aside from the colour change, things don't appear any different to me the customer. I am greeted by the same old friendly staff who are working hard behind the counter. They are still offering my family and I great personable service. My children are now old enough to play a more active role in their banking and they've been happy with the down to earth service the good guys at ANZ Glen Eden give.