This branch is located in a small shopping center across from the Botony Bay town center. There are…read moretwo tellers, so avoid peak times such as lunch, or just before closing. The staff here are quick, friendly and efficient. I needed to activate my new bankcards (look out Auckland I'm becoming official!) and withdraw some cash. In less than 7 minutes I had flash colored bills and bank cards with pin numbers. I did not notice if there were ATM's outside or not, guess I'll just have to return and get more money to burn!

Westpac may not be the most efficient bank in the universe, but this particular branch is really,…read morereally onto it. I set up my eftpos account here and done several over-the-counter transactions since then. There's never been a long queue, the staff have always been friendly and even the security guard makes you feel welcome, pointing you to the right person to talk too with a huge smile on his face. It's so easy for people to make you feel really awkward or nervous in a bank, but I never feel that way here. It's also a great choice for students, because they have good incentives and very small fees. Aside from their annoying 'westie pac' representatives haunting the universities during O Week, these guys know how to please you on a daily basis. Only downside is the turn around time of money during the weekend - it's painfully slow. So get it in on Thursday night if you can!

This BNZ is my local, it is a smaller one but always clean and the staff friendly and cheerful, not…read moreto mention competent! There is a great water cooler inside that is always clean and tidy, a computer where you can log into your accounts and a kids area with a couple of stools, a screen for entertainment and a few toys. The ATM is located outside and again always tidy, I've never seen the receipts receptacle overflowing. There are a couple of parking signs out there to tie up your dog and a seat to sit on. The managers come and go but the tellers seem to stay much longer. I'm pretty sure ever changing managers are a ploy on the big banks side to make sure no relationships with long term customers are developed that might end in people bending lending criteria rules for instance. As far as banks go, I know the staff do their utmost to reduce waiting times here and really take pride in their work. The other customers are usually also friendly and chatty.

I felt obliged to do a review of this bank because I found the service exceptional. It isn't the…read moremost exciting review but I was extremely impressed with the staff there that I felt they deserved to get some nice comments out of me. I went to this bank to deposit some money into a friends account. I wanted the money to go in straight away so they informed me that I could do this via their cash depositing ATM which is just outside their store. A staff member came out with me and stood there helping and explaining everything to me for about 10 minutes and making sure I was happily on track with what I was doing. They were very friendly and it was the end of the day too when most people have had enough and I was being slightly retarded not reading out the bank account number properly and not understanding how to put the coins into the machine etc but they were very polite and patient! 2 thumbs up Westpac Saint Lukes!

As of now...im finding it an extremely long wait for my debit card…read more I arranged to have this item couriered to this branch last week (for a fee of course), with me pop in to pickup and sign it. I have personally visited the branch since the confirmation that the item is on its way (by Courier) only to be told that it was not in yet... The staff member who served me on the day of my visit appeared puzzled that the card was still not on site given that enough time had passed for delivery (she kindly agreed to waive the Courier fee, yep! brilliant no prob, cheers). Update: Another day has gone by without any contact from the branch. Hmmm..hope the Courier guy hasn't misplaced or forgotten to deliver to the branch. Hope the branch contacts the Courier company to check what's happened. Hope they get back to me soon to just check in and give me a 'sitrep'. Hope i get a call about er...hope hope, hopety hope... This would not be too much of an issue usually however the reason it is an issue is - i have online purchases backed up some days now. P.S. Cards are issued in Auckland, I live in Auckland, plus i've paid a personal visit already, i shall now consider this wait - 'an extremely long wait'. Regards, Man in waiting

I have been a loyal ASB customer all my life!…read more Their friendly service is great and I always feel like they are trying to help me rather than their bottom line. I find the ASB app incredibly helpful and convenient which is such a bonus I don't know any awful lot about the banking sector but their consultants are great. They also offer great advice! Well done ASB I will be a customer for life

Gone is the black stallion and green branding of old, in with the new, blue ANZ at my local banking…read morebranch. Now that internet banking is the easy way to go I don't really pop into the bank on a regular basis however, what is great about the recent National Bank and ANZ Bank merger is that, aside from the colour change, things don't appear any different to me the customer. I am greeted by the same old friendly staff who are working hard behind the counter. They are still offering my family and I great personable service. My children are now old enough to play a more active role in their banking and they've been happy with the down to earth service the good guys at ANZ Glen Eden give.