Price: 4 stars
Quality: 1 star
Customer service: 2 stars
Customer service: When I arrived, the lady altering my dress told me that I needed to lose weight before my wedding (which was one month away). This is already distasteful regardless of my demographic, but I'll offer more context. I am 28 years old, 115lbs, petite, and have recently been diagnosed with an eating disorder. I can't imagine how much worse this experience could/would have been for someone curvier than I am.
Quality: Originally, I thought that the quality was excellent, and was therefore going to give this store 3 stars. I lowered that to 2 because the seam around my neck that they altered ended up tearing during my reception. I had to change into another gown. Very disappointing when I spent over $1200 on the gown.
Price: They only altered the neckline, so the price was around $120 and turnaround was 1 week. Excellent. But not worth it, given the above. read more