Helen was great and attentive, but ultimately, I wasn't thrilled with the dress. I mostly felt pretty self-conscious. Obviously, a wedding isn't about a dress, but I didn't care for how it looked or made me feel while wearing it. I also received the final product 2 days before my wedding which left no room for additional alterations/tweaks or an alternate dress option. It was a very hectic process, particularly the week of my wedding. If the dress you're going with needs minor alterations, then I'm sure it would be totally fine! However, I was making some significant changes to my dress and I wouldn't recommend.
I clarified before purchasing my dress that very specific alterations (complete with reference photos) could be done and what the cost of those alterations and timing would be. I basically wanted to raise the neckline and make it more scoop neck as opposed to a deeper sweetheart and add straps. I was assured that it was all very doable and would be able to be completed well in advance of my wedding. I even got my measurements taken and again assured it was all good.
However, at my first fitting, it was still the original dress, and I was then told by the in-house tailor that "it wasn't possible" to alter the bodice like we had discussed. She also quoted me double what I was originally quoted for the alterations. I was pretty crushed since I specifically chose this dress/shop because of their assurances that the dress could be altered how I wanted. I explained my self-consciousness in the dress "as is" with the neckline and while they tried to be encouraging, I didn't want to feel self-conscious or uncomfortable on my wedding day!
After forwarding them the email where we discussed the alterations and cost, the tailor did do it. She made a new bodice to the dress, but it definitely felt like she didn't want to. It seemed like a rushed job that didn't take into account my actual measurements. The fabric across my chest was wrinkled in a way that could not be steamed out - it was just because it was made that way. I expressed my concern and was first told it just was the overlaying fabric of the dress (it wasn't) and then that my body heat would smooth it out on the day (it did not!) The straps also didn't fit properly, and the dress didn't sit on my natural waist (what's the point of measuring?) so it was a bit uncomfortable/constricting all day.
The alterations also took a long time and the week of my wedding I had to go back to the store 3-4x and it was still not right but there was no time left to tweak it.
Again, a wedding isn't about a dress and ultimately it doesn't matter. But I am disappointed that in all my photos, the first thing I see is the messy bodice and ill-fitting straps. And I was generally just uncomfortable and didn't feel my most beautiful on my wedding day. It's not a dress I'm excited to keep or look at again. I also had to really advocate and fight for the alterations that we had discussed. I wish they would have told me that the alterations were not possible or wouldn't allow for a high level of execution, instead of promising something they couldn't deliver. I should have gone with the other studio and dress I was considering, even though it was nearly $2k more.
They also altered my mom's wedding dress for me to wear at the rehearsal and welcome party. The tailor did do a pretty good job on that, even though it was way too big at the chest for me. Again, several comments about my concerns, but nothing done beyond adding some pads. I also felt like she quoted me pretty high for that job which makes me wonder if it was to "make up" for the other alteration.
Helen was super nice, attentive and encouraging, but I didn't care for the tailor's work. So depending on the level of alterations you're making to the dress, I'm sure it would be a different and more positive experience. The whole wedding industry is such a rabbit hole and money suck! read more