They were dramatically over-priced, marked up the parts used on my house by about 150% and when I…read moreconfronted them about it they fabricated a "special distributor" who sold high quality parts that could only be purchased by locksmiths. I looked up the parts that they installed and they were the exact same parts by the exact same company as the ones sold at Lowes Hardware. When I confronted them with this information they just tried to convince me that I was mistaken. It wasn't worth a lawsuit, but in my opinion they're dishonest and should not be trusted.

I'm a property manager and one of my tenants had locked herself out of her apartment. Because it…read morewas after hours she had to contact a locksmith. She googled locksmiths near her and Lock A Roo came up. They came out and had her sign the contract that stated they would get her into the apartment and they would replace the lock so that she isn't left without the ability to lock her home. They were able to get her in after destroying the existing lock and they did not repair or replace the lock. Not only did they not fix the lock issue but they didn't leave all the parts to the damaged lock. She was charged $200 upfront and then also billed another $875 because they told her that the door lock is a "special" type door lock and would require more work to get into. Our door locks are manufactured by Schlage. They can be purchased right from HD Supply or Home Depot. My tenant refuses to pay the $875 because although she signed the contract, they did NOT do what they said they would do for her, besides get her into the apartment. They are trying to scam her and they had the audacity to tell her, "you are trying to scam us". What a joke! And to overcharge like that!! She's an elderly/disabled tenant and on a fixed income. Total $1075 is probably one full month's income for her. She has learned her lesson and will do more research if she should ever need another locksmith after business hours. My management company is also going to be going after them for the damage of the lock, only because we could not repair the lock they damaged due to the parts they took with them when they left. :-(

Had to have two sets of house keys made, which was done perfectly. The new keys fit the locks…read more Friendly service. Highly recommend. And they don't charge you an arm and a leg.

Called Joe at 11, he said he could come in the afternoon to do a lockout problem at our unit…read more He called back at 1145 and said he'd be there in half an hour. He arrived at 1215, removed the deadbolt and passage locks, installed the new ones and was done with both by 1240. Price was very, very reasonable! One of the best pros we have met in DE in almost 30 years of being a landlord in DE!

I found myself in need of the services of a locksmith and after doing a quick search initially…read morecontacted Pop-A-Lock and requested a call back ASAP. After no response a day later I called Joe. His reviews are stellar and here are the reasons why. Prompt and accommodating. I was at work when we spoke. He agreed to meet me after my shift and he was FIRST to arrive at my house. Upfront and honest pricing. No hidden fees, up selling or pressure tactics period but he will give you solid advice about how good or bad your locking mechanism is. A genuine people person. Joe explained everything, replaced my busted lock with a truly better one, cut me new keys and gave me tips on protecting my home. And not to mention a brief iPhone tutorial that I had had no idea about. One of the most amazing tradesmen I have ever dealt with. THANKS JOE!

Very quick and efficient same day service. Polite. Helpful and reasonably priced. I would…read moredefinitely recommend

Do yourself a favor and call Dave's Locksmith Service if you want fast, expert service. I returned…read morehome from an eventful New Years evening to realize I locked myself out of my house. Mike, the owner, was out to my house within a half an hour and a mere fifteen minutes after his arrival I was inside my house drinking a hot cocoa. Honest pricing and fast service deserves an A++ especially on a holiday!! Thanks again Dave's Locksmith Service for the help in a stressful situation!

Moved into a new house and called to get my locks changed.... the service was amazingly fast…read more Professional service at a great price. I even messed up trying to program my new key pad and they cane back out.... it was my error but he checked it for no additional charge ... how's that for customer service! I highly recommend this service and will use again!!!!

This was absolutely the worst service I've ever had in my entire life. After having my car broken…read moreinto and house keys stolen i called the nearest locksmith. Unfortunately this ended up being certified lock and access. I don't know who certified this people but they should be fired. I took my day off to make an appointment at 1:30 on a Thursday. After I noticed they were 15 minutes late I called to check in. The woman on the phone responded unapologetically that she would check in with her staff and get back to me. Cut to an hour and fifteen minutes later and still no call back. I then called again and got the same response as the first time around. Apparently she still could not get a hold of her staff. It's now 2 and a half hours past the appointment time I setup with no return call. Never going to use this service again.

Worst experience. Unprofessional. Was calling around using…read morea google search for a locksmith. Needed home locks changed in an emergency. The receptionist said that they could not come out for 1 week. I said I needed it ASAP and was going to continue calling around. After a little search- someone had them changed the following day. Approximately 1 month later, I received a bill from Certified Lock and Access for $60. Said they showed up to change the locks and no one was home. I had never confirmed an appointment with them. I called to try to rectify situation. Explained my situation and it was an error. Owner was cold and uninterested. He said to pay $60 service call fee or go to court. I called the office again to get hold of the receptionist who originally took my call. I wanted to understand her interpretation of our phone call. No one could remember me. I called a lawyer and forwarded the invoice. They said I owed nothing, but court would cost more than $60. They recommended a letter to mutually correct situation. It was sent May 1. No response until 7/31. Received last payment invoice with sticky note from "Sheila" I called and asked to speak to Sheila. They said Sheila doesn't work there. Gave my invoice number and the woman said, oh yes. You owe $60 balance.

Horrible experience. Cannot recommend this company. They wouldn't come to my location in northern…read moreDE so I had to arrange a meeting in a car in Newark. I filled out their form and paid my deposit. H had several courtesy reminders for the appointment which was a couple weeks out, and more as the day got closer. On the day of service, I set out for Newark. Before I could get there they were calling my home and my cell to confirm. There was nobody home and I didn't have hands-free phone and couldn't take the call. But I arrived at my appointment 20 minutes early and confirmed. They said they had dropped that slot because I hadn't confirmed. None of their messages a reasonable time before the meeting said I had to confirm to keep the date. Stupid company wasted my time and took my deposit for nothing. Unless you have a neural link installed, don't bet on your mobile locksmith showing up at some remote location.

I lost one of my OEM Key FOBs. Priced replacement at two different Jeep dealership and was quoted…read moreover $300,00+ for each. Found an ad for Delaware keys and made a Saturday morning appoint. I met up with Jon and he went right to work upon my arrival. I was so happy with the job done, pricing, and Jon's professional work ethic and attitude. Will use again. Has my highest recommendation!

He was able to replace our broken lock in South Philly under an hour from being contacted. Would…read morerecommend!

Adam was timely however, my lock were not 're-keyable'. I guess it is an odd situation. What was…read moreinitially thought to be a quick, fast and cheap project was longer time, only 1 lock was changed, and he left with one of the screen door locks. NBD because all locks have since been changed. Adam then went into action to help us figure out what locks we need at best cost and number of locks. I would recommend Adam, I would suggest taking as many pictures of your locks as possible so you can coordinate if it is possible or if you need a new lock all together