Every time I have been to the Bancfirst on 23rd in Harrah, I deal with terrible customer service…read more The tellers are short with you, rude, and make you feel very unwelcome. Heaven forbid you actually need help. They act put out if you ask questions or need assistance. This is the most unprofessional bank I've ever had to deal with. I'd rather drive 30 minutes out of my way to go to a different location, then have to put up with this. This is a great way to lose loyal customers. Do better...

Great bank friendly service , clean bathrooms!! Just kidding , money looks clean and smells fresh…read moreyum

Very nice people here, had to stop and to get cash advances for my companies expenses. Fast, very…read morefriendly and very convenient. Will be back here anytime I need fast cash. A plus in my book.

If I could give it negative stars I would. Very, very few locations. They have closed most of their…read moreATM's and the Tecumseh branch. If your out of town you can forget about making a deposit and you will have to pay ATM fees everywhere. They only have one ATM in Shawnee. This bank is NOT customer driven and is the most inconvenient place to do business.

Great job by Mrs. Talina Lee in Seminole branch She is a…read moreGreat Asset in the Organization Non-stop working she might not eat lunch or nor go here and there or All the time Great work ethic Never seen such sharp young kid at a high level with her talent she need not work with her family coming from the best world of both ways She has a great family -great husband and wonderful daughter She deserves recognition across the world for these kind of talents Thanks Sri during working hours they call me "Sri" aka drjustkidding -weekends and evenings

Kylia Cote is a very sweet woman ,that is willing to help you achieve what you are wanting to…read moreaccomplish. She is a true professional and is a great person to to go to if you need help.

We are senior citizens with little activity in the account. They charged us $10 service charge…read morewithout any notice or explanation. Will be closing the account with them next time we go to town.

They don't protect customers against fraud, don't give any information how the dispute process…read moreworks and don't have any sympathy.

Most of the staff is very friendly. If you call needing a question answered and Jennifer answers…read morethe phone, then you've hit the jackpot. Unfortunately teller errors happen too often, particularly in the drive-through. We have to give detailed instructions and then double-check every transaction before we leave. Poor training and probably low morale are the culprits here. If you have anything beyond just cashing a check or a very simple deposit, I advise you to park and go inside. What a shame.

Customer service is excellent and they have really good services for a small credit union. I had…read moreone drive by mistake in my favor many years ago which I rectified and have never had a mistake since. Staff do everything in their power to help you and make all experiences easy and fast.

We usually bank at the Portland branch or the north May branch in Oklahoma City, but we've stopped…read moreinto this branch from time to time during visits to Pottawatomie County and have been treated with courtesy. Five stars

My mother called about her account, she deposited a check that was made out to me from a prior…read morecompany I worked for and was a left over for my 401K- we just moved here. Anyway, the check was returned (waiting to find out why or if it is true) for $5.70 The bank did not notify my mother who is on Social Security, they just closed her checking account. This wasn't on our part or anything we did. They didn't contact her and when she gets online it is still showing the account as if it is still open. I called to find out if they can reopen due to her money being deposited next week and bills being ACH withdrawn. They said no you can come back in with the mailed SS Check and open a new account! no thanks you're a piece of shit bank and we should of known that when you put a 15 day hold on funds from the previous account she had. When we all know the funds are available within 48-72 hours and actually could of been withdrawn that day and moved over to the new account. So basically GFY- IBC