Every time I have been to the Bancfirst on 23rd in Harrah, I deal with terrible customer service…read more The tellers are short with you, rude, and make you feel very unwelcome. Heaven forbid you actually need help. They act put out if you ask questions or need assistance. This is the most unprofessional bank I've ever had to deal with. I'd rather drive 30 minutes out of my way to go to a different location, then have to put up with this. This is a great way to lose loyal customers. Do better...

Great bank friendly service , clean bathrooms!! Just kidding , money looks clean and smells fresh…read moreyum

Very nice people here, had to stop and to get cash advances for my companies expenses. Fast, very…read morefriendly and very convenient. Will be back here anytime I need fast cash. A plus in my book.

If I could give it negative stars I would. Very, very few locations. They have closed most of their…read moreATM's and the Tecumseh branch. If your out of town you can forget about making a deposit and you will have to pay ATM fees everywhere. They only have one ATM in Shawnee. This bank is NOT customer driven and is the most inconvenient place to do business.

Great job by Mrs. Talina Lee in Seminole branch She is a…read moreGreat Asset in the Organization Non-stop working she might not eat lunch or nor go here and there or All the time Great work ethic Never seen such sharp young kid at a high level with her talent she need not work with her family coming from the best world of both ways She has a great family -great husband and wonderful daughter She deserves recognition across the world for these kind of talents Thanks Sri during working hours they call me "Sri" aka drjustkidding -weekends and evenings

Kylia Cote is a very sweet woman ,that is willing to help you achieve what you are wanting to…read moreaccomplish. She is a true professional and is a great person to to go to if you need help.

This is for the Shawnee, OK Harrison Avenue branch: I had a problem going through the drive…read morethrough, no one greeted me and even though I was the only car in drive through at the time, I sat and waited and waited for someone to acknowledge me and/or complete my VERY simple deposit transaction. I had to get a family member to a scheduled surgery at a specific time and because they were taking too long, I needed the money back I had sent in already so I could leave. When I pressed the call button, a girl finally appeared only to immediately tell me they were busy with customers and that it would be a few (more) minutes and then she promptly cut the mic off and walked away before I could even get a word in to ask for her to return my money. When I pressed the call button yet again, the girl reluctantly came back and I finally got to ask for my money back because I didn't have time to wait on them. So, I called the customer corporate line and made a complaint about the situation. It took them over a week to get back to me only for some woman who said she worked at the branch and was there that day and that she had been the one to say hi to me (NO ONE said hi) and that the other girl is the one who had walked off on me. She claimed that they were "slammed" that day and short staffed. This lady doesn't know the meaning of slammed. I was a teller for First United Bank when it was at its old location on Independence Street and we had 7 drive through lanes that during busy times could get up to 3-4 cars deep each (and that was with 4 of us tellers). THAT is what you called "slammed!" Then the Arvest lady who had called to apologize to me about the situation had the nerve to tell me I was wrong about not being greeted and that SHE had greeted me. No. How are you going to call an unhappy customer and tell them they're wrong about what happened? What a joke. I could just hear the attitude in her voice and told her I was done with the unproductive and insulting phone call and said goodbye. Contemplating closing my account not because of their services but because of the lack of class and capability of their staff.

Worst bank in town. Sit the drive through for 30 minutes every single day. Going inside is not much…read morebetter. Would not recommend this bank for businesses at all.

We are senior citizens with little activity in the account. They charged us $10 service charge…read morewithout any notice or explanation. Will be closing the account with them next time we go to town.

They don't protect customers against fraud, don't give any information how the dispute process…read moreworks and don't have any sympathy.

Most of the staff is very friendly. If you call needing a question answered and Jennifer answers…read morethe phone, then you've hit the jackpot. Unfortunately teller errors happen too often, particularly in the drive-through. We have to give detailed instructions and then double-check every transaction before we leave. Poor training and probably low morale are the culprits here. If you have anything beyond just cashing a check or a very simple deposit, I advise you to park and go inside. What a shame.

Customer service is excellent and they have really good services for a small credit union. I had…read moreone drive by mistake in my favor many years ago which I rectified and have never had a mistake since. Staff do everything in their power to help you and make all experiences easy and fast.