The mechanic I usually take my cars to is almost to Bartlett and I wanted to try something close…read moreand in the CY neighborhood. I came in looking for a convenient, quick change on my brakes. I knew that was the problem. I also knew the car I was bringing was an older "clunker" that I did not want to invest much into for repairs. Upon arrival, I attempted to explain this to the receptionist. She didn't even make contact with me, but instead just told me that the mechanic would take care of things. I should have insisted on speaking to someone but I wanted to trust the process. When I received the quote, I knew it was way off. I reached out to my mechanic (who also has Yelp reviews of 4.6+ as well) and asked if it sounded strange. He said he could beat it by $400, and probably more. I picked up my car (which still cost me a $125 diagnostic service fee) and took it to my other mechanic who did the work for $800 less. I'm sure The Hub stands by their work and their quote, but that is just so, so far off and a bit toned def to this customer's needs. All your receptionist had to do was listen to me and consider my request, but instead, you lost a potential new customer from the CY neighborhood. I hate that because I want to support local joints. From what other reviews say, this is a highly reputable place to take your vehicles -- so I can't argue its quality. I can only warn the consumer of its seemingly astronomical, pricey quotes.

The mechanic, also the owner, seems to have a good handle on easy repairs and maintenance but is…read moreout of his league when it comes to anything more complex. In fact, he's pretty incompetent. Too many times he misdiagnosed problems with my car (always at my expense) then aggressively pressured to have unneeded issues fixed sooner than later. Not a good or honest way to do business.

Dad here. My daughter had just moved to Memphis and needed help with a slow leak in a tire (nail)…read moreand an annual oil change and check up. Someone gave her a strong recommendation for Barton's and I understand why. Fast, friendly, professional service. No attempt to upsell her on any additional service. I'm extremely grateful that she found them. They definitely earned a new customer.

Very helpful manager and staff who got me in and done within 24 hours for a broken strut, sway bar…read moreand new brakes. Great service and fair pricing! Recommend for anyone looking for an honest and reliable mechanic in the Midtown area.

I hurt my shoulder and needed someone to put together some furniture I ordered. Unfortunately, it…read morehad seven drawers. When Dylan was done every drawer went in an out right on track, literally. It was nice to get it finished. Thoroughly reasonable price for as long as he had to work on it. 2-3 hours. Looked great and worked great when done. I'm sure I'll be calling again for things I can't do myself.

From the owner: We are hardworking, honest, and actually care about the poeple we help. We wanna do a good job so…read moreyou got something to smile about when were finished.

E and E is a family owned business in Whitehaven. I've been taking my car there for years. Ed and…read moreElvis are great at what they do and take care of you. They stand behind their work. Labor is decent price and so is turn around time on your vehicle. If you want an honest opinion on your car take it down to E and E. They only take cash so just beware.

I was having car trouble while driving through Memphis on a road trip. Not only did they stop and…read morehelp me, but they got me back on the road and on my way in no time! This place is a real gem.

This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you…read moredon't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered.

I booked an appointment through the website. The appointment time came and went with no one showing…read moreup. I tried to get a response from the text chain that was initiated when I booked the appointment, called 2 different phone numbers I could find online and emailed as well. No response. Then 3 hours later they get back to me and I asked that they still come. The issue with my car was concerning back brake lights that would not turn off and were draining the battery. The mechanic inspected and diagnosed that I needed my brake light switch replaced (also back brake light bulbs were burned out). He quoted me $420-$460 to fix it (that price included the $140 inspection and fuel surcharge fee). That sounded crazy to me so I just paid the $140 base fee said forget it, don't do the repair. I did some research on YouTube and checked out the situation myself, and it turned out to be just the rubber bumper piece that depresses the switch that had rotted and I was able to replace it with a bolt and washer I had on-hand for free. And anyway, if it had been a bad switch, that part only costs $10-$20. I'm pissed that the guy was going to over-charge me and I can't help but think it was because I'm a woman.

Best in the Business...Great job thanks so much for the help...Great quality..My new friend...read more

Very helpful and punctual and courteous. I appreciate the…read moreadvice given about my car - battery and starter.

I just felt a very gratuitous "Thank you" was in order for Thong's entire (& wonderful) staff…read more One hell of a family business which by merely existing within this community was a Godsend for me. Not sure about everything other auto repair shops provide, but having Thong's available means there's not much of a need to learn what competitors are able or willing to avail.

I am a firm believer that "Customer Service" is everything, especially when I am spending my hard…read moreearned-money. I really would give a little higher rating, but it would only be for the repair work and that's all. I've been a faithful customer for many years. I was referred to Thong's and instructed to only negotiate with Thong himself and never with his wife. So, I would get an outside diagnosis of my vehicles before taking them to Thong's. I would then call Thong and he would give me a price for the labor only, and I would then pick up the parts myself. I would save money because a lot of repair shops add a mark-up or additional profit, when they furnish or buy the parts for you. Also, the labor cost negotiated with Thong was already cheaper than most places in town. Like a lot of other customer reviews, I've read, people including me, have just put up with Mrs. Thong, because the price and work was very good. However, it wears you down after a while and you just get tired of dealing with this lady. She is rude, she tries to charge more than you negotiated with Thong himself, she will try to argue with you at times, she believes she's smarter that most, and never wrong about anything. So, I've finally decided to pay a little more and take my business elsewhere. Thong should really deal with his wife and send her home and get someone else to run the office. I'm quite sure he is beginning to lose business and it will show in time, if it hasn't already affected their business. Unless of course, she's really the boss and doesn't care about business growth. I will never refer anyone to Thong's again, as I have in the past. Mrs. Thong is "BAD" for Business. Mr. A. C. . . ("A Customer Whose Had Enough")

Always helpful, I've taken different cars with different issues here. They always work hard to get…read moreit done quickly and I feel they are honest with what is going on and fair with pricing. Good value, good place.

Efficient and personable -- sadly rare traits in Memphis…read more (Reviews need to be at least 85 characters, I'm told.)