We unfortunately cannot recommend Artofficial Live Entertainment's DJ and coordination services. Several major issues occurred throughout our wedding day that significantly impacted our experience.
Our first dance was played to the wrong song, and all of our special dances were cut short without any prior discussion or approval. We also paid for both "dancing on the clouds" and a bubble exit that was supposed to include 10 bubble guns. On the wedding day, we were told the bubble guns had been stolen, yet they still had two on hand. Regardless of the explanation, the full experience we paid for was not provided, and we never received the "dancing on the clouds" moment at all. After the wedding, the DJ stopped responding to our attempts to address these concerns.
The coordination services were equally disappointing. Our coordinator, Shelby, did not ensure that our table numbers were put out, causing confusion for our guests. She also failed to set up our audio guest book phone, despite being reminded multiple times throughout the day. Because it was never put out, we received zero recordings--something that was incredibly important to us. Throughout the event, she appeared unorganized and unprofessional, and afterward she repeatedly blamed other vendors and guests for issues that were clearly her responsibility. At no point did she take accountability for the mistakes made.
While we understand that unexpected challenges can occur, the number of preventable errors--combined with undelivered services and a lack of accountability--made our experience fall far below what was promised and paid for. read more
