Update: Tiffany, one of the managers, was super kind and gave me a call after my initial manicure…read more She offered a partial refund, which I was happy to accept as opposed to a full refund, as the work was still done and the resulting nails were fine. She also worked with another manager at the store and was able to set up my next appointment with a specific tech - I believe it was Emily. Tiffany was very communicative via both text and DM on there Instagram account, which I used to schedule my next appointment. She was also there when I arrived for that appointment to ensure things went smoothly. Emily was very attentive during my service, and ultimately I was happy with this set. I did SNS and Emily finished with a gel top coat. Since I prefer to not have gel that is cured by UV, I may not return regularly. However, this salon has a huge selection of not only regular colors, but specialty colors as well, such as cat eye and jelly polishes. Jelly polishes are definitely on my list to try in the future, so I'll likely be back for that. I very much appreciate the team's outreach and support after my last review, and it's clear that they care greatly for the service they can provide their customers.

Okay, first things first... the parking situation is dire. I wish one of the reviews mentioned…read moreparking, because the situation is in need of help. No parking in front of the nail shop and no validated parking. If you live in the building above it's great! If you're a college student and can walk it's also great! If you're not in one of those two categories... buena suerte. The nail shop itself is very clean and has the cool neon signs that are all the rage. The music consists of the top hits. During my visit I heard several Beyoncé songs. They also give you wine/sparkling wine to drink. So the vibes are all there. I got a pedicure and it was okay. I wasn't overly impressed. All things considered, it's cool but I don't see myself spinning the block (coming back).

Tried this salon for the first time. I was a walk in and they were able to take me in right away -…read moreSunday afternoon. Really clean and spacious. Everyone was very friendly. I got a regular mani/ pedi. The young girl was nice but she rushed through the pedi, didn't scrape all the dead skin. I had to come home and use my electric pedi machine. Total was $60. Which I think is a bit much considering I pay $45 for both near my house and they do a deep clean. Anyway glad I tried it but not for me.

I've been going to Hello Nail Bar for a little over a year. I've always had great service, until…read morethis last visit. My nail tech left, so I tried other techs- no one in particular, just whoever was available. Part of my last service was a gel manicure with cat eye polish. I knew before I she was finished that the polish would look grown out within the week because she didn't get close enough to the cuticle. I told her to get closer to the cuticle; she slapped my hand, giggled and continued the exact same way. Now, a week later, it looks like I'm two weeks overdue for a manicure. My suggestion is to look at the progress after the first nail and stand firm on a redo. I don't want to mention the person because I should have insisted that she fix them before I left the salon.

Amazing salon with an incredible team. Professional, talented, and welcoming. I always leave happy…read morewith my hair and the overall experience. Highly recommend!

I really am pleased with my cut! I got a bob which was a big cut, but my stylist, Jameise, took her…read moretime and made sure the quality was great. Will definitely be coming back

Services were good the first couple time and then a steady significant decline. The ladies are nice…read morehowever they have no problem packing human bodies in their tiny space like sardines. The male nail tech seems disgruntled and is low vibrational. The last 3 times he did my nails they either chipped, smudged or 1 nail completed fell off. It's a shame because he has potential to be an excellent nail tech if he can put his ego to the side and learn how to serve his clients. After giving me a new nail set at my last fill in appointment he told me my next appointment will be a new set: I told him no way. They seem to view their clients as walking ATMs--it's an uncomfortable feeling: They constantly badger you to do new sets, gel mani-pedis or expensive "spa" pedicures even after you've told them specifically the kind of services you want/prefer--it's more "them" focused than client focused. Btw,I was never thanked for my $20-$25 tips --ever. This last appointment took the cake--nail tech dude nicked my skin with his super sharp nail tool and blamed MY skin for "growing too close to the nail". This happened after leaving me under the fan for 15 minutes while he enjoyed a phone conversation right in front of me--so I knew it was because he wasn't paying attention--he seems resentful of his customers and unhappy to do this kind of work. When I arrived for my appointment (no such thing really because they treat everyone as a walk-in) he and a young girl didn't move to seat me, I had to ask them if they were working today in order to mobilize them--mind you I was the only customer. That said, I won't be back. I'm big on customer service and positive energy and I pay well for it, but it's not to be found there.

Not sure how this place has such great reviews. Im giving them 3 stars because I was the only one…read morein there so I got to fully relax, they were extremely nice, and they kept filling up my wine glass okay! So on to the actual service. I got gel removed off my toes and a full set. I gave her inspo for the full set, and she said she could do it. She could not. Sooo I tried to make it easier and just asked for French with the colors we already selected.... Mmmmm not giving. Let me show you what I asked for and then how it turned out.... Y'all can go ahead and laugh at me because I know it's bad..

I should've listened to the last review about them charging essentially whatever they want. After…read morespending 5 minutes on my feet and barely massaging them and then cutting my hands up, I was charged $20 extra dollars for a service that I never received. They argued that this was included and it must've been a hidden cost. I went ahead and paid it but will not be back. The service is honestly bad, which I guess is why it was empty, and they find things to charge you for. Save your money and time honestly. It won't be different with you

i like the length of the nails and the french tips, however, the designs & the flower looked…read morenothing like the inspo. i came with my friends to get the same sets, but as they finished up i noticed the differences in my nails & theirs. the 3d flower just seemed really off and too big. i noticed 2 other nail tech's besides my nail tech as if they were trying to tell her to fix it up. the designs also came out wonky and uneven. at the end of the day i DID pay for the nails, but i dont think i would come back. the lady was super sweet - i love her customer service and i feel like she just needs a little bit more practice!!!

Kenny and I have been attached to the hip since 2014...the best nail tech/owner I've ever had! Love…read moreya! The vibe is always good! Positive energy and no drama! I have NEVER complained about my nails! Thanks Kenny for fitting me in after driving y 2600 miles! The BEST hands down!

I would not recommend this salon to anyone. Very disorganized and unwelcoming. I've tried multiple…read moretimes to give the salon the benefit of doubt but they have been terrible each time I've been. One main issue I've had is that they will agree to do services and turn you away once you arrive to salon - totally disrespectful and not concerned with wasting their clients time and money. Save yourself the trouble and go to another location.

Five years and counting! This place is my go to for a reason. Friendly service, beautiful results…read moreevery single time, and a team that genuinely cares. Couldn't recommend it more.

Y'all... I thought I had found my new nail shop at The Nail Shop…read more The environment is exactly my vibe--muted gray tones, minimalist decor, subway tiles, modern finishes, soft music playing in the background, and plenty of parking right out front. The place is clean, relaxing, and has an impressive selection of colors. The massage chairs were so comfortable I was literally drifting off to sleep. The prices were also cheaper than other salons I've visited for the exact same services, and it wasn't overcrowded. Walking in, I was ready to give this place 5 stars. Then the service happened. I arrived at 12:30 PM and didn't leave until 4:30 PM. FOUR HOURS. For a pedicure, nail removal, full-set of new Gel-X nails (no designs and nothing fancy). I understand Gel-X removal can take some time, but my pedicure alone should not have taken over 2.5 hours. The first technician was fine until it came time to paint my toenails. The polish application was honestly terrible. My toes looked like little stubs. Of course I spoke up, and thankfully I requested Pin, who had excellent Yelp reviews. She ended up fixing the work and did a much better job. There were also some organizational issues. I wanted my eyebrows waxed, but apparently someone forgot to plug in the wax machine, so the wax was still cold and hardened. How does that happen? Another thing: if you're going to keep clients for four hours, please offer something. Water, snacks, crackers--anything! I was absolutely hangry by the end of my appointment. The only reason I was finally offered water was because I was coughing from a cold, and that was toward the very end of my service. Overall, the salon itself is beautiful and relaxing, but the actual service experience didn't match the aesthetic. If you decide to visit, I'd strongly recommend booking with Pin or the owner. They seem to be the ones ensuring the work is done correctly. Would I come back? Maybe. The potential is definitely there, but they need to tighten up the service side of things.

True Story, this Spa used to be a Red Door Spa and this was my favorite place to be. Rewind, the…read moreRed Door went out of business and then another Spa came and went. Now The Spa at the Hotel has come to conquer the Luxury Spa experience in College Park. Vibe: I LOVE IT! Upscale, Intimate, and the amenities are perfect! Quality: Luxury hidden in College Park! I booked a Swedish Massage to start my bday week. They gave me a discount and a little gift, that was super sweet! So unexpected. Tyesha was fantastic. The hot stones put an extra touch on my visit. I definitely give this place 5 stars! Will be coming back more often. Parking is free up to 12 hours, you can use the amenities of the Hotel; pool, gym, and you can use the relaxation area in the Spa. You could totally be here for 8 hours. My suggestion to get the most out of this experience is book early! They also have a salon! Loved to see stylist of all races! Love it! Since this is just up Rhode Island, it's quick in and out the city! Thank YOU to the girls for being amazing! Xoxo

I'm not sure if I just came on an off day or what happened but it started at my arrival. I came at…read morelike 9:57 am for my 10am appointment (I don't love to wait in the relaxation rooms--I prefer to get taken straight back to my service). They show me around, very sweet front desk woman---and I get changed. I go to the relaxation room to get picked up for my service and I am just waiting. 10:10 am rolls around, 10:15. Eventually the woman comes back and she says "I'm sorry but the masseuse is not coming in today and there is only one person scheduled per day because summer is slow" ?????? I was just sitting there kind of dumbfounded because we didn't know she wasn't showing up before 15 minutes into my service? Mind you, I took off work to come to this so I'm not getting paid and know it's getting cancelled. So she's looking to reschedule me, and I'm like "ok well can I talk to a manager about a discount because this is kind of crazy" and she's like "yea idk maybe they can call you tomorrow". Eventually she comes back and she's like "oh one of the other ladies will come in but not till 11" so I'm like ok...and I asked for snack (bc I was planning on eating after but now it's pushed back an hour). She brings a bar and champagne which was nice, and I sit for 45 minutes waiting for the next lady. I get called back and she's asking how much pressure, I say light pressure and she's like "ok bc deep pressure we will charge you extra!" After I waited 45 minutes for an inconvenience...ok! So, I get on the table, the room is FREEZING like had to ask her to turn it up, she does --it's manageable now but still cold and she gets to work but her hands are absolute ice which took away from the service. Then, she absolutely digs into each and every muscle after i said light pressure--so I ask to lighten it up nicely and she's very nice and tries but it didn't go well. I, then, get into the shower to rinse off and I put the water all the way to hot bc I'm cold from the room---it's all the way on hot and the water is cool at best. I'm in there like shivering. I don't know what's going on today but I would implore people to find somewhere else. The employees are very sweet and kind but everything else just made it a subpar experience and for $250+ a service, things like this just should not occur in my opinion.