I visited Nova Nails for the first time on Wednesday as a walk-in. My neighbor recommended a…read moretechnician to me but I didn't get the name right. Anyway, I was told up front that I could come back the next day if I wanted designs. I couldn't because it f my schedule so I went with the lady available. I was told she doesn't do designs but I needed them done. True to word it was basic but still good service. Fast forward to Sunday,, one of my nails cracked in the worst place ever. I went back. Greeted the moment I walked through the door. I explained what happened and I honestly couldn't remember the lady that did my nails. I was told to have a seat. I don't know the name of the lady that assisted me today but she's and Eagles fan She asked what shape did I want as my nails were more almond shaped than stiletto.. Not only did she repair the broken nail but she reshaped and relished all of my nails. In the end she didn't charge me a dime. Of course I walk around with no cash. I left ran an errand and came back with a tip. The first thing she said when I walked back through the door is you don't have to do that. I said to her neither did you. You took time and effort and that is worth it. Thank you

Good pics on Yelp, poor communication and treatment/ hospitality…read more. I called to schedule an appointment to ensure they had time for me and they answered yes. I walked in, was rushed to pick a color instead of greeted. Said I could grab some water, which was nice. The mumbling in Viet started as soon as I sat down, could really make you feel out of place. (Just because someone doesn't know the language doesn't mean they don't hear the tone and can pick up on context.) Cut me twice, apologized, and a couple other hiccups that I won't bother to mention. She lightened up throughout time, but I may have to give it a second thought before going again.. I still tipped well because the actual nails came out good. (My total ~$96.00)Not to my like, as she was not easy to tell what I wanted done. Lady came in right to the end of my service with an appointment, and needed to get acetone removed from her hands that lady doing my nails had wrapped in foil and said, "excuse me- can you--" (I'm sure her hands were either hurting or were uncomfortable), and lady doing my nails interrupted her loudly in front of the whole salon, to say she's almost done with me. I felt terrible for her since she had an appointment on top of that. The fact that there's a lot of competitors for you (Nova nails) should push you to improve in timing and care with how you talk to clients and be careful about what you say you can and can not do for a service. I'm still looking for a place that is both well at communicating with clients, and has the skill set for an awesome set. Please remember to treat people kindly. How you make someone feel is really important.

Kelly was my nail tech. I received the best pedicure that I have had at this shop. The attention…read moregiven yo my cuticles was superb. The lavender scrub was outstanding. I will always request Kelly

Nothing special here. They charged me $60 (PLUS TAX) for a pedicure and he didn't even wrap my…read morefeet in plastic before he did the calluses removal, only sat my foot on top of a piece of plastic wrap while he worked on the next one. Then he filed my toe nails uneven, however he did try to fix it-but he began filing the shorter side instead of the long side. He really tried to do his best I guess, but sometimes your best just isn't good enough. Not to mention 2 hours later my feet feel like cinder blocks again. I feel like for $60 I did not get what I paid for, and on top of that, this is the first nail salon that I've ever been to that has charged tax. This was my first and last visit.

The service here is quick and friendly! A good go to in the neighborhood and the area. During my…read morevisit, Tam did my fill in. She was helpful even when I couldn't pick a color and her square shape for my fill in was on point.

Usually I am not the biggest fan of going to Woodmore Shopping Center even though it's close to…read morewhere I live. Luckily, this nail shop is located on the less congested side of things. The decor is beautiful, it's spacious inside, and it smells good. The ladies at the front desk upon arrival were really friendly. There was a wait for service but they do have massage chairs at the front for guests to enjoy. They also have candy and chips at the front for guests. They offer a drink menu of coffee/tea, cocktails, and mocktails but there are no prices so I'm not sure how much extra it would be. For this particular trip, it was all about my daughter. She got a kid's mani and pedi with gel. She said her technician was really nice. The price was reasonable and on par with other shops. The nails did chip after a week. Since I didn't get anything done this time, the massage chairs at the front were the star for me. I might've been a little too comfy because I felt myself starting to doze off while waiting. Overall, I would go back.

After unclear wait time, I got a gel pedicure done and it wasn't painted well or cleanly. The gel…read moretoe paint started chipping that very day and I got my nails done on Friday afternoon.

This all Jeremy work..he only take appointment on or call him before you come very professional…read morenail tech..

I've been searching for a new nail salon for a few months and have tried spa 1 a few times mostly…read moreout of convenience. The salon is spacious with 10-14 nail stations and about 10 pedicure chairs . There is a television showing mostly travel images and music is played. They do offer beverages during appointments. The last two visits (actually 3) have been less than pleasant. The nail technician does a good job, but the polishing could use some work, the sides of the nail are often missed as the painting is a straight line. The front desk and lack of punctuality with appointments is what is upsetting. An appointment before Christmas was not honored, in fact the technician was over 20 minutes late and nobody said anything, no acknowledgement that the technician was running behind or offer of water etc. I walked out. The woman who works and the desk chased me down and begged me to return. I had another commitment directly after so I said I would come back another day. That evening another person from the salon called me to apologize and offered a discount when I returned. The discount wasn't honored. Again during my last appointment the tech was late (15 minutes) and this was after an older gentlemen working the front desk called to ask me if I would be on time to appointment. Lastly, their prices are not posted and I feel they are quite expensive ($55 for an acrylic fill with gel polish). They charge an extra 4% if you use a credit card to pay. Pack your patience and make sure you know what you're being charged for before visiting this location.

Unable to keep polish from bleeding onto cuticles and opted to file with an Emory board. When asked…read morecould he simply (and less painfully) redo the area where the polish bled one other tech chimed in to further explain why the polish bled. I asked again, can you redo it? The other tech said yes. The person working on me started to speak another language. After further inspection, all of my toes have the same bleed. Rather than redo them all I opted not to have them all done. Is it really so hard to polish toes and not file off your cuticle beds to correct the mistake?

I've been coming to Yenifer for about a year. She always does a great job. She's very creative…read more Anytime I show her a design she executes it exactly the way I want. 10 out of 10 recommend!

From the owner: Our mission here at Yenifer Nails is to treat each and every client is our salon with professional…read morecare and respect, and most importantly, provide them with the best customer service. With the goal of ensuring the complete satisfaction or every client while offering knowledgeable and friendly service in a serene environment, we aim to offer your a place just for you! Our local customers always stop by and we are always booked, so make sure you book your appointment soon!

I love how my nails and toes turned out, but I didn't receive the full service. The heels of my…read morefeet still have dead skin

EXTREMELY RUDE EMPLOYEES!!! I called to ask something about my upcoming appointment for that day…read moreand they immediately started yelling at me and hung up on me before I could even say anything. I have never been treated so disrespectfully. Don't waste your money here. They are awful.

I've been going to Samantha for several years and she gets me right every time. She prides herself…read moreon healthy nail care as well as staying up to date on all the latest trends. It's always a pleasure coming to the shop for my bimonthly therapy sessions.

I always love my nails!!! Sam is THE best in the DMV. Great service and even better conversation…read more The environment is so comfortable and welcoming. #client4life

The world has become so sensitive now days. Not sure why they have low stars. They are good at what…read morethey do. My hands, toes, brows STAY on point. So what if they aren't the friendliest, they take care of what I need them to. Get over it people!

Would've been five stars rating. 1. I disliked how fast the…read moreboss was rushing, got cut twice. Nails aren't the same size. 2. I had gotten black French tips, I didn't realized that in the sunlight it looks faded like he should've put another coat on. 3. Man stole a tip from my card not seeing that I was tipping him cash. I'm really disappointed with that.

I always love coming by. Lisa and her team are always kind, efficient and caring. They are so…read morereliable and the customer service is great. I love how Lisa does my nails she truly skilled! The vibe is always welcoming and upbeat. Don't be put off because of how small the shop is, the quality and care is superb. Support small businesses!

Services were good the first couple time and then a steady significant decline. The ladies are nice…read morehowever they have no problem packing human bodies in their tiny space like sardines. The male nail tech seems disgruntled and is low vibrational. The last 3 times he did my nails they either chipped, smudged or 1 nail completed fell off. It's a shame because he has potential to be an excellent nail tech if he can put his ego to the side and learn how to serve his clients. After giving me a new nail set at my last fill in appointment he told me my next appointment will be a new set: I told him no way. They seem to view their clients as walking ATMs--it's an uncomfortable feeling: They constantly badger you to do new sets, gel mani-pedis or expensive "spa" pedicures even after you've told them specifically the kind of services you want/prefer--it's more "them" focused than client focused. Btw,I was never thanked for my $20-$25 tips --ever. This last appointment took the cake--nail tech dude nicked my skin with his super sharp nail tool and blamed MY skin for "growing too close to the nail". This happened after leaving me under the fan for 15 minutes while he enjoyed a phone conversation right in front of me--so I knew it was because he wasn't paying attention--he seems resentful of his customers and unhappy to do this kind of work. When I arrived for my appointment (no such thing really because they treat everyone as a walk-in) he and a young girl didn't move to seat me, I had to ask them if they were working today in order to mobilize them--mind you I was the only customer. That said, I won't be back. I'm big on customer service and positive energy and I pay well for it, but it's not to be found there.