Extremely disappointed with the lack of communication and basic customer service from Artisan Quality Construction.
After the severe storm on August 11, I reached out on August 14 requesting an inspection for potential roof damage. I clearly explained that it looked okay from the ground, there was no active leak yet, and that I was completely fine waiting a few weeks for an appointment. Nobody ever followed up or stopped by.
Nearly two months later, on October 3, I called back to check in. The representative told me the person I originally spoke to on August 14 was out of the office and promised a callback. That call never happened.
On October 8, I called once more. When a representative called me back around 2:45 PM, I was stepped into a work meeting and politely asked if she could call back in 15 minutes so I could give her the required details. Once again, total radio silence.
My neighbor, Mr. Sandilla, had his roof done by them and they did good work, which is the only reason I gave them so many chances. I have cash in hand from insurance and need this project completed before winter hits here in Northwest Indiana. If a contractor is this disorganized and unresponsive just trying to get an initial inspection scheduled, I have zero confidence in how they manage actual construction. Taking my business elsewhere. read more