RENTERS BEWARE!!!!
We moved into Palmetto Pointe on June 26,…read more2026, and before we had even gotten all of our belongings/boxes inside, on June 27th, I informed Sydney that I had noticed roaches. I was assured they were "outside bugs" and that they would handle it. Weeks went by before someone finally came out to spray. In the meantime, the problem continued to get worse. I begged and pleaded with management to please do something because we could not live like this. Instead, I was repeatedly sent back and forth between several different people trying to get someone to take the situation seriously. Someone would come in and spray, but nothing changed. We were told to remove boxes, and we did exactly that, but there was still no improvement. The bugs were crawling on our bed, walls, ceilings, and coming through the drains. We have lived in other homes and apartments before this and have never experienced anything remotely like this. We have never had an issue with roaches or an infestation at any other place we have lived. This began almost immediately after moving into this apartment. I repeatedly told management that we had an infestation, but that was denied several times. We eventually got a second opinion, and they immediately confirmed that there was, in fact, an infestation. At that point, we simply could not handle living there anymore. I spoke with Julie about moving out because the situation had become completely unlivable. I told her that we would pay the last month, September, and that she could keep our security deposit so we could simply be done with the situation. We were there less than 3 months. We paid them $1,770 on September 8th and told her she could keep our $1,650 security deposit so that we could just move on and be done with everything. During our conversation, she told me that it would be at most $200 for one room to have the carpet replaced, as we had done a walk-through together. We have now received our final move-out statement, and it says we owe an additional $1,217. This experience has been incredibly frustrating and disappointing. The property was presented as a resort-style place to live, but our actual experience was completely different. We spent the worst 3 months of our lives dealing with this apartment, the infestation, and management. I have pictures documenting some of the things we had to deal with, and I have every phone call, email, and interaction with management saved.
I even tried to resolve this without leaving a negative review. I simply asked if we could end things without me having to leave a review and if we could just wash our hands of each other. Unfortunately, they chose not to do that.
So now I feel obligated to share our experience and let other renters know exactly what happened.
Our move-in balance was $4,490.
Our move-out balance, including what we had already paid to them, is $4,637.
Add in August rent, and we have paid well over $10,000 to this apartment complex for an apartment we didn't even get to live in for 3 months. I strongly urge anyone considering moving here to do your research and think twice. What may look like resort-style living from the outside can be a very different experience once you are actually living there. I wish I had known all of this before signing a lease. I hope sharing our experience helps someone else avoid going through what we did.
Renters, please do your research before moving here. I have the documentation and pictures to back up my experience, and I will be happy to provide them to anyone who needs more information.
Update : Julie has now informed me after going through our walkthrough together Tuesday after I turned my keys in that there was additional damages to the carpet that she apparently didn't notice while we were doing our walkthrough. This is a joke!! Please read previous reviews as this has happened to a previous tenant as well!